Supervisor Retail Food Services (Full Time, Day shift)

Job Summary

Responsible for the successful retail food service operations under the direction of the Food & Nutrition Services Retail Food Services Manager.

Accountable for all lead retail associates.

Performs a variety of duties to include the planning and supervision of retail outlet operations, maintaining cash controls, labor controls, and training of hourly team members.

Ensures customer satisfaction and good public relations through the safe and efficient uses of resources. 

Job Specific Duties


* Recruits, manages, trains and develops department staff in a manner which builds and sustains a high performing team and minimizes turnover. 


* Completes performance and initial review of retail area personnel.

Evaluates, mentors and/or disciplines retail employees as applicable and according to hospital and departmental policy. 


* Provides and establishes standards for exceptional customer service and provides training to meet expectations as measured by the inter-departmental survey results.

Coaches and mentors department staff on customer service best practices.


* Conducts new employee orientation sessions and coordinates and develops on-the-job training for new hires to ensure appropriate training.

Trains staff in customer service, proper portioning, cashier skills, safety, and sanitation. 


* Prepares reports at the end of the shift/week, including staff control, food control and sales.


* Verifies employee hours and payroll in Kronos and makes edits as required.


* Maintains high standards of quality control, hygiene health and safety to ensure adherence to organization’s policies and procedures, departmental and regulatory agency standards. 


* Conducts inventory and maintains necessary supplies to ensure efficiency of operation across all retail outlets. 


* Provides superior customer service by assisting customers with their shopping experience and handling all customer transactions in a timely and courteous manner. 


* Responsible for all cash audits, safe verification and daily deposits reconciliation.


* Under the manager, prepares and completes action plans; implement production, productivity, quality and guest service standards.


* Assists with the general maintenance and appearance of the retail areas by ensuring a safe and pleasing environment for both customers and staff. 


* Responds to any unexpected emergencies to ensure the protection of any organizational assets. 


* Ensures all beverage guidelines are maintained and followed as per program agreement. 


* Maintains integrity of retail branded concepts.


* Ensures seasonal promotions are in place according to inventory availability, updates necessary software to ensure smooth operations (POS, Get App, digital signage and department intranet portal page). 


* Assists in vendor management, including updating contractor information in SharePoint.


* Interacts frequently with customers to ...