Marketing & Outreach Coordinator

At MTM Transit, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like:

The primary focus of the Marketing & Outreach Coordinator is to build a positive public image of transportation services provided by MTM Transit to increase ridership and customer satisfaction.

This goal is achieved by creating clear, concise, and impactful communication through various channels, including a dedicated website for client services, marketing and awareness campaigns, as well as marketing materials and instructional resources for distribution.

This role will collaborate closely with client representatives and serve as a genuine ambassador for the client's transportation system.

This position is contingent upon award of contract.

Location: Durham, NC (in office position)

What you’ll do:


* Design, plan, and implement clear and effective marketing and engagement strategies to advocate for and increase awareness of the service to the residents


* Prepare and produce marketing and promotional materials


* Perform hosting and maintenance of client website web site and related online materials


* Maintain and regularly update the clients web site in accordance with the website maintenance schedule



* Design and publish Mobility Services Guide



* Attend and participate in community interest groups, advisory committees and focus groups to stay informed about mobility issues in the region


* Function as a community transportation advocate promoting accessible, affordable transportation options for people with disabilities


* Collaborate with the clients advertising vendor to ensure orderly placement and removal of on-board and exterior advertising


* Enhance the customer’s experience by making information about transportation options concise, easy to understand, and readily available in accessible formats


* Address unmet transportation needs through outreach activities and collaborate with partners and city personnel to assist in developing plans to address unmet needs, improve coordination of services and increase accessible transportation in the community


* Post and monitor social media content on established social media accounts


* Review and respond to comments and questions to maintain an active, engaged social media presence


* Maintain corporate image standards as applicable in documents distributed to external and internal audiences


* Adhere to website and social media policies


* Provide editing and formatting support fo...