(Trucking) Account Manager- Dedicated Division

Position Summary:

Account Managers will have day-to-day oversite of customer accounts including management of drivers, customer service and office personnel.

The person in this role will be held accountable to metrics dictated by customer contracts and company expectations to include safety, on-time delivery, utilization, asset management, growth and efficiency.

Job requirements may include, but not be limited to:


* Direct and indirect management of drivers, office staff and customer account(s).


* Management of freight, including management of drivers' hours under DOT regulations to ensure freight is delivered in a safe and timely manner.


* Manage use of all assets including trucks and trailers with an emphasis on utilization which may include slip-seating for some local accounts.


* Be a leader in encouragement and enforcement of company's safety standards.

Work with Safety department to track trends, be proactive and determine root causes and solutions for accidents and other safety concerns.

Manage compliance of drivers and safety training requirements monthly.


* Communicate with customer proactively and professionally.

Work to ensure all freight commitments are being met and customers' needs are addressed timely.


* Manage and control financial aspects of account including efficiency of resources (fuel, drivers, equipment, maintenance costs, etc.) as well as other costs to the account (workers comp, accidents, facilities, employee costs, etc.)


* Hire, train and manage performance of office staff and drivers.

This may include disciplinary action up to and including termination.

Develop staff for succession planning.

Work to maintain engaged culture amongst employees.

- Focus staff on company goals and objectives as well as providing excellent customer service.


* Proactively communicate with divisional leadership as appropriate, working to avoid lapses in communication that may affect the customer.


* Review and produce periodic reports for accuracy and opportunities for account improvement.


* Conflict resolution.


* Handle urgent situations in a professional manner.

Essential job requirements may include, but not limited to:



* 3 years (minimum) of trucking and/or transportation leadership experience in the Dedicated space


* 5 plus years in directing operations of at least $50 million in revenue annually


* Experience leading a dynamic team in a fast paced environment


* Experience working within client locations (Dedicated site) Experience managing multiple direct reports


* Understanding of financial health of account(s), particularly profit and loss statements.


* Able to handle multiple tasks and work effectively independently or in a team environment.


* Keep company leadership informed of project priorities and any issues that may require their attention.


* Work with other department leaders to establish goals, align priorities and define departme...