Sales and Service Associate

Job Summary

The Sales and Service Associate handles a variety of routine financial transactions, provides solutions to suit the customer’s financial needs, and resolves any problems they encounter with their prevailing accounts.  This position engages with new businesses and people, helping them gain a better understanding our products and services.  The incumbent serves as the primary customer contact for new account openings, account maintenance requests, and problem resolutions.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


* Serve as the primary customer contact for new account openings, account maintenance requests, and problem resolutions.


* Receive checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsement, enter deposits into computer records, and place holds on accounts for uncollected funds.


* Cash checks and process withdrawals, pay out money after verification of signatures and customer balances.


* Receive and process mortgage, consumer loan, and other payments, and ensure the payments match balances due. 


* Responsible for checking night depository bags and recording proper information on the financial institution’s forms.


* Keep all cash and negotiable items secure at all times, balance cash drawer at the end of the shift and compare totaled amounts to computer generated proof sheet, reporting any discrepancies to the supervisor.


* Directly promote and offer solutions for all retail bank products and services, including checking, savings, money markets, certificates of deposit, debit card, online/mobile banking and consumer loans.


* Promote and introduce other financial institution products and services to customers and make appropriate referrals, including HELOC loans, IRAs, mortgage referrals, investment services, and treasury management services.


* Participate in branch and bank sales, service, and product training meetings.


* Maintain confidentiality and security of sensitive information.


* Adhere to all corporate policies and procedures, Federal and State regulations, and laws. 


* Complete all mandatory annual compliance training. 


* Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identifications, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws. 


* Perform other duties and special projects as assigned. 

Job Requirements

Education:


* High school diploma or equivalent.

Required:


* 1+ years of public contact or sales experience.


* Above average PC and technology skills.


* Ability to use applicable software and operation...