OpenText Or SAP Engineer Lead

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Data Analytics & Computational Sciences

Job Sub Function:
Data Engineering

Job Category:
Scientific/Technology

All Job Posting Locations:
São Paulo, Brazil

Job Description:

Johnson & Johnson Technology Services (JJTS) is recruiting for an OpenText or SAP Engineer Lead-supporting OpenText Business services for J&J Globally for North America.

This position will be based in Sao Paulo, Brazil (This is not 100% remote work and will require being on-site three days a week).

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements.

While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States of America - R-003865

Belgium - Requisition Number:  R-004576 
 

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

This challenging opportunity will reside in TS-ERP organization, and will collaborate with the Sr Manager, Service Management ERP Services.

In this role, the Operations & Engineering lead will support the operation and maintenance of critical OpenText Global platforms.

Ensures efficient and expedient recovery of services required by the business in the case of disruption. 

Key Responsibilities:

This role will be responsible for Vendor Relationship, Business Relationship Management, Performance Management.

Responsible for the End to End experience of our customers and how our systems perform using industry leading tools and approaches.

Also, this is an adventurous role to improve IT Product quality by focusing on preventative measures through automation to eliminate product reliability issues!

Primary functions of the role will include:

Request Management


* Own the lifecycle of all service requests from the users


* Responsible for (Request Approval, Cancellation, Evaluation, Fulfillment, Initiation, Review and Close, Validation and Classify)

Event Management


* Detect events, make sense of them and resolve appropriate control action.


* Responsible for Event Management Lifecycle (Event Management System, Detect & Log Event, Correlate & Filter Event, Select Event Response, Review & Close Event)

Incident and Outage Management


* Address all incidents; this can include failures, questi...