Guest Service Agent - voco Kirkton Park Hunter Valley

voco Kirkton Park Hunter Valley is a luxury boutique hotel on an intimate 70-acre estate, ideally situated at the gateway to the finest vineyards of the Hunter Valley.
Our Hotel is looking for a Part Time Guest Service Agent with great hours on offer, to join our engaged and friendly team, where you will take ownership of creating exceptional first impressions for our guests. 
Every day is different, but you'll mostly be:


* Delivering memorable guest experiences and the warmest of welcomes


* Checking in and Checking out guests: cash handling and processing payments


* Engaging with guests to build personal relationships and making their stay as comfortable as possible.


* Handling of both incoming and internal hotel calls from both guests and residents, with responsibility for owning each guest query and coordination of hotel services to meet guest need


* Remedy any guest issues or complaints and using their feedback to improve guest satisfaction


* Showcasing your knowledge of the local area sharing recommendations of events, places of interests and restaurants


* Additional administrative tasks and responsibilities as they arise


* Leading the way as a brand ambassador

What we need from you:


* Previous hotel experience in a Front Office environment, or similar customer service experience would be an advantage


* Great communication skills and a real passion for delivering great customer service


* Flexibility to work various shifts including evenings, weekends and public holidays


* Experience with reservations systems including Opera, PMS and excel is desirable


* Must speak fluent English; any additional languages would be great!


* Must have full working rights for Australia

What you can expect from us:

We give our people everything they need to succeed.

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey


* Free meals on shift


* Paid birthday leave - hip hip hooray!


* Paid parental leave scheme


* Free onsite parking


* Uniform Provided


* Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage.


* A massive colleague discounts platform for all your favourite brands and retailers.


* Most importantly, your career journey will be supported through our lifelong development programs.


* Wages & Conditions as per the Hospitality Industry General Award (HIGA)

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance.

Always welcoming different backgrounds, ex...