Program Manager - Proposed Business

What Will Your Job Look Like?

The Program Manager works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center.

The Program Manager must ensure the most appropriate, timely and effective delivery of ADA Paratransit Eligibility is taking place, in accordance with both MTM and Client requirements.  The Program Manager ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably, timely, within an efficient manner and with proper customer service.  This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed.

The Program Manager also acts as the internal liaison between MTM and the Client to ensure MTM is fully compliant with contract requirements.

This position will sit in Indianapolis, IN and contingent upon contract award.

What You’ll Do:


* Provide leadership and management of direct and non-direct reports to include the Assessment team members and support Staff


* Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner


* Understand and interpret all aspects of the contracted program and serve as the team’s Subject Matter Expert, both locally and externally


* Maintain working knowledge and abilities of MTM and Client software


* Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting


* Review service delivery to ensure that the most appropriate and effective abilities assessments are performed


* Respond to any ADA eligibility complaints and properly document response


* Act as a mentor to new employees and assist with the development of team members


* Conduct education training for employees regarding new and ongoing processes and procedures


* Work with support staff to ensure program effectiveness


* Evaluate assessments and determinations with the assessment staff to ensure accurate results


* Respond to any ADA eligibility or complaints and properly document response


* Determine what functional assessments the applicant will be required to undergo


* Make the final determination regarding eligibility based upon the application, interview, functional assessment, and any supplemental information


* Maintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA)


* Build rapport and communicate with family and natural support network of the applicant


* Submit accurate, required reports in a timely manner


* Maintain a positive attitude when interacting with support staff, applicants and their caregivers


* Mu...