Manager - Training and Development

PURPOSE AND SCOPE:

The Manager, Training and Development will help drive the professional development and skill set of the organization and management team.

Acts as a subject matter expert working with different departments within their assigned business unit to meet organizational goals.

Using adult learning techniques, assists in developing supervisory skills training, core value training, other training curriculum, quizzes, and helping with the training system in general.

Optimizes use of learning management and evaluates appropriateness of training curriculum based on job description requirements and business needs.

Manages the day to day performance and oversight of related parties (such as Trainer - Customer Service) for their assigned business unit.

PRINCIPAL DUTIES AND RESPONSIBILITIES:


* Manage the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing.


* Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.


* Helps the organization improve overall performance/effectiveness/communication management by developing people skills and providing learning opportunities.


* Formulates teaching online using the current learning management software and tracking results.


* Develops and assists in developing questions for training on procedures and other documents in the current learning management software.

Ensures accuracy and relevance of test questions, eliminating redundancy and facilitating effective use of training time and budget.


* Acts as the resident expert on training and development and policy owner for all training compliance and training/learning systems.

Holds employees, training coordinators, and departments accountable to training and development policy and procedures.

Develops and implements training effectiveness measures.


* Assists with making changes to documents using appropriate procedures for document control.


* Provides timely input to training coordinators and management regarding training needs or changes.

Provides timely written reports of training compliance and development and follow up on corrective actions to ensure appropriate and timely corrective action measures have been taken.


* Uses best business practices and organizational development tools to drive positive change management.


* Functions as training and development leader (train the trainer).

Promotes training best practices with other departments.


* Responsible for verifying curriculum set-up for new jobs.

Responsible for ensuring training plans are complete and accurate for new procedures.

Responsible for curriculum and job description review in conjunction with management.


* Communicate and coordinate with corporate training group.


* Collaborate with ...