Kidney Care Advocate I

PURPOSE AND SCOPE:

Under the direction of a Kidney Care Advocate Manager, collaborates with internal and external care teams, to ensure a positive experience for every patient living with kidney disease through education, modality options, access placement and follow through, and if applicable, to eventual admission into kidney care services.

Assists with presenting materials on Home Dialysis to providers, patients and other groups, as requested.

Adheres to the FMCNA Compliance Program and all regulatory and FMCNA policy requirements.

Supports FMCNA’s mission, vision, core values and customer service philosophy by supporting all aspects of growth within defined Regions or Areas of a Business.

PRINCIPAL DUTIES AND RESPONSIBILITIES:


* Collaborate with Regional Home Therapy team through the provision of administrative support, to ensure every patient along with their care giver and support system (if applicable) receives comprehensive education on modality options including hemodialysis treatments both at home and in-center, peritoneal dialysis, kidney transplantation, and palliative and supportive care, as well as education on hemodialysis access types with a focus on the health and safety benefits of AV-Fistula or AV-Graft compared to central venous catheters.


* Under the direct supervision of Kidney Care Advocate Manager and/or a Registered Nurse, provides information regarding options for renal replacement therapy when a patient reaches end stage renal disease (ESRD), allowing the patient to make an informed decision regarding the option that meets his/her medical needs and lifestyle choices.


* Responsible to assist patient care team in order to navigate patients through initiation of dialysis, or in transition from incenter hemodialysis to home therapy, including but not limited to proper and timely access placement.


* Maintain routine communication with physicians, physician practices and administrators, and the interdisciplinary team members, including Clinic and Home Program Managers.


* Assist in establishing processes with physician practices as well as local clinics for patient referrals and evaluation of the effectiveness of processes on an ongoing basis.


* Respond promptly to all referrals.


* Coordinate the timely admission of patients, including urgent start placements into Home Therapy and In-Center programs.

Collaborate with operations leadership to identify home therapy training delays and help to resolve any barriers to expediate training.


* Strive to meet Fresenius Kidney Care Home Therapies awareness goals by maintaining strong physician and partner relationships and identifying opportunities for increasing patient education referrals.


* Assist field operations management, Home Therapy leadership, and other departments with implementation of the home therapy strategic plan.

Responsibilities include but are not limited to understanding local and regional kidney disease trends and ...