Customer Service Representative II (Remote-Essex County, New York)

Description & Requirements

Maximus is currently looking for Customer Service Representatives to join our growing team.

This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.

In this position you will maintain an active Certified Application Counselor (CAC) certification and assist with special projects, administrative tasks, and new hire training.

This position is remote in Essex County, NY.

The Customer Service Representative may also be deployed to work from home as determined by management and business needs.

What you will receive:



* Starting pay: $17.80/hr


* Competitive healthcare benefits (medical, dental & vision)


* 401(k) retirement savings


* Paid time off (PTO)


* Holiday pay


* Great work/life balance

Essential Duties and Responsibilities: - Conduct one-on-one and group outreach presentations to recipients and community members.

- Present program education and enrollment options to recipients.

- Present managed care options to recipients and assist them in using their health care and dental plans.

- Maintain positive relationships with county staff, state agencies, community groups and recipients.

- Complete direct data entry into designated internal automated systems in accordance with project policies and procedures.

- Conduct outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (75% of the time).

- Establish and maintain knowledge of community and participates in community events, health fairs, and other activities as needed.

- Assist other Outreach Counselors and other team members with management and completion of daily duties.

Minimum Requirements: - High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.

-Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices

-Assist clients with the enrollment/transfer/disenrollment process

-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients

-Conduct appointments to assist CYES Program eligible consumers complete their Medicaid application

-Assist Call Center Operations and other departments as determined by project management to meet business needs

-Regular member of a processing unit within the Outreach department:

EEU

Data Entry

Manual Notices

-Conduct shadowing / training activities with new hires

-Works in assigned special projects

-Maintain Certified Application Counselor CAC active certification

-Conduct Certified Application Counselor (CAC) tasks in select counties

-Maintain updated knowledge of the New York Medicaid Choice Project

-Meet all standards established for this position as outlined in the correspo...