Operational Performance Manager and Digitalization Lead

Job Title: Operational Performance Manager and Digitalization Lead
Job Location: United States (Location flexible)

We are seeking a dynamic and results-driven professional for the role of Operational Performance Manager and Digitalization Lead.

In this pivotal position, you will play a crucial role in driving operational excellence within our stations by eliminating roadblocks and unleashing the full potential of our teams and operators.

Leading with positivity, you will foster a cooperative work environment, encouraging maximum feedback retention and facilitating flourishing interactions between US Ops and the stations.

Your responsibilities will include collaborative problem-solving to enhance underperforming KPIs, contributing to the continuous improvement of operational processes, as well as actively advancing DHL's digital journey.

If you are a strategic thinker with a passion for operational optimization and team empowerment, we invite you to join our dynamic and forward-thinking team.

Key Responsibilities:



* Drive operational excellence: Lead efforts to identify, analyze, and address operational inefficiencies and roadblocks within our stations to optimize performance and enhance overall productivity 


* Team empowerment: Foster a positive and cooperative work environment, inspiring and empowering teams and operators to reach their full potential.

Encourage open communication, feedback retention, and collaboration among US Ops and station teams.


* Collaborative problem-solving: Work closely with cross-functional teams to identify challenges and develop innovative solutions to enhance underperforming Key Performance Indicators (KPIs) and operational processes.


* Continuous improvement: Contribute to the continuous improvement of operational processes by identifying areas for enhancement, implementing best practices, and driving initiatives to streamline workflows and increase efficiency.


* Digitalization leadership: Actively participate in and lead initiatives to advance DHL's digital journey.

Identify opportunities for digital transformation within operations, champion digital solutions, and collaborate with relevant stakeholders to implement technological innovations that drive operational efficiency and effectiveness.


* Strategic thinking: Bring a strategic mindset to the role, proactively identifying opportunities for operational optimization and leveraging data-driven insights to inform decision-making and drive results.


* Stakeholder engagement: Build and maintain strong relationships with internal and external stakeholders, including US Ops teams, station managers, and other key partners, to ensure alignment and support for operational initiatives and digitalization efforts.


* Performance measurement and reporting: Develop and implement metrics and reporting mechanisms to track progress against operational goals and digitalization objectives.

Provide regular updates and insights to lea...