Claims Support Specialist II

Division or Field Office:

Silver Spring Branch Office
Department of Position: Claims Department
Work from:
Silver Spring Office Salary Range:
[[$27,896.00]]-[[$44,562.00]]



*salary range is for thislevel and may vary based on actual level of role hired for



*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.

Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

We strive to be Above all in Service® to our customers-and to our employees.

That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.

Coverage begins your first day of work.

• Low contributions to medical and prescription premiums.

We currently pay up to 97% of employees' monthly premium costs.

• A pension.

We are one of only 13 Fortune 500 companies to offer a traditional pension plan.

Full-time employees are vested after five years of service.

• A 401(k) with up to 4% contribution match.

The 401(k) is offered in addition to the pension.

• Paid vacation, personal days, sick days, bereavement days and parental leave.

• Career development, including a tuition reimbursement program for higher education and industry designations.

• Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Under minimal supervision, performs claims/zone support activities.



* The successful candidate will work from the Silver Spring Branch Field Office.

Duties and Responsibilities

Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes.

Orders supplies and schedules/coordinates meetings.

Greets and directs visitors to appropriate personnel.

Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.

Provides customer service support during weather events including CAT loss reports and other CAT support duties

Provides support in various disciplines ...