Technical Support Specialist

JOB DESCRIPTION

Essential Job Duties and Responsibilities:


* Answer, log and monitor progress of Help Desk calls in a fashion that provides timely and professional service to Divisions Agents and Adjusters.


* Plan, organize, review, and audit and the testing of Rain and Hail developed software, to include online processing quoting, and other tools as programming changes are integrated.


* Provide on-call customer support line coverage outside standard business hours.


* Be fluent in the following technologies:


* Microsoft Office


* Web Browsers, Edge, Firefox, Chrome


* Network basics for file transfers and management


* Windows Desktop Operating System


* Virtual Private Network (VPN)


* All Rain and Hail software available on agent, adjuster, and policyholder sites


* Acrobat Reader


* VDI Management


* Mobile Device Management


* Document and explain requests for software modifications to programming staff.


* Be knowledgeable with the following hardware components:
+ Personnel Computers, Laptops and Mobile Device


* Workstation and Server components


* Scanners and Printer


* Other work duties as assigned by management.

Knowledge, Skills, and Abilities


* Professional communication and people skills.


* Ability to troubleshoot and problem solve.


* Basic Windows, PC and Mobile Device Troubleshooting experience.


* Detail oriented, with organizational skills.


* Ability to work independently under general supervision.


* Flexible work schedule as priorities dictate.

Valid driver's license for duties involving local travel.

QUALIFICATIONS

Education:
Experience:

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.

Chubb prohibits all unlawful discrimination, harassment and retaliation against any ind...