Help Desk Support
Help Desk Support
Location: Oak Ridge, TN (on-site)
Salary Range: $39k-$43k
U.S.
Citizenship is required.
Position Summary
This position will support the US Department of Energy Office of Scientific and Technical Information (OSTI) vision to ensure long-term preservation of and access to DOE scientific and technical information through day-to-day customer support and troubleshooting related to installation, configuration, and maintenance of systems software and hardware.
Position-Specific Duties
• Provides technical support to staff including maintenance, software installation, end-user support, and training.
• Maintains and monitors end-user workstations.
• Provides support to staff on all organization-supported applications.
• Troubleshoots computer problems and advises appropriate actions.
• Generates various forms of documentation regarding environment, accomplished tasks, and instructions for staff.
• Manages service requests, incidents, and problems through a ticketing system.
• Responds to inquiries via email, phone, and face-to-face to ensure prompt and thorough customer service and ensures issue tracking in ticketing system.
• Supports inventory control.
• Performs related duties as required.
Education, Training, Experience
• High school diploma required.
• Prefer candidates to be working toward a degree in computer science, mathematics, or related field from an accredited college or university or with equivalent background.
• 1-3 years’ experience required.
Knowledge, Skills, Abilities
• Familiarity with network technologies including Internet protocols and applications.
• Familiarity with client/server applications and procedures.
• Familiarity with system documentation standards and procedures.
• Demonstrated excellent customer service.
• Demonstrated ability to clearly and effectively communicate both verbally and in written format.
• Strong planning and organizational skills and ability to handle multiple tasks while maintaining attention to detail and a focus on delivery.
• Self-directed, results-oriented, and flexible; works well under pressure and adheres to tight deadlines.
• Ability to build strong working relationships across all levels of an organization
• Ability to work as part of a diverse team.
• Ability to translate technical information to an audience-appropriate level.
• Experience with remote communications operations involving a variety of protocols.
• Skilled in the use of MS Office.
• Ability to coordinate and communicate activities, status updates, outage notifications and schedule information with clients, other IT personnel, and other team members.
Physical Abilities
• Ability to sit for long periods.
• Ability to view computer monitor for long periods.
Ability to provide proof of US Citizenship on your first day of employment to obtain a DOE HSPD-12 Badge in accordance with the terms of the contr...
- Rate: Not Specified
- Location: Oak Ridge, US-TN
- Type: Permanent
- Industry: IT
- Recruiter: KeyLogic Systems
- Contact: Tommy Selby
- Email: to view click here
- Reference: 2094
- Posted: 2024-03-28 07:11:54 -
- View all Jobs from KeyLogic Systems
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