Cash Services - Operations Supervisor

Company

Federal Reserve Bank of Boston

As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation.

You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts.

The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.

Our mission is accomplished through our Bank's values: diversity, equity and inclusion, innovation, integrity, and leadership.

This job is essential to Bank operations and will be an onsite role.

This position in Cash Services is responsible to supervise, assign, and direct distribution and processing activities of valuables by optimizing staff resources, inventory levels, and machine utilization strategies in a hands on team environment in order to meet deadlines, while achieving internal performance metrics (quality, cost, efficiency and effectiveness).

Principal Accountabilities


* Provide coaching, mentoring, motivation and performance assessment for staff relative to high quality standards, stringent procedures, controls, hardware and software upgrades, compliance, strict attendance requirements, challenging productivity goals, all the while promoting an inclusive environment.


* Create, communicate, and maintain quality control policies and work procedures to ensure strict adherence to a set of defined rules and regulations.


* Identify and implement solutions that optimizes daily production opportunities, addresses risk management weaknesses, maximizes staff resources, and enhances employee-focused initiatives that drive engagement and growth.


* Work with customers and vendors within the cash supply chain to ensure adherence to service levels and contractual obligations.


* Research, clarify, and resolve routine to complex operational problems across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, accounting and settlement activity.


* Develop and maintain effective relationships with internal and external stakeholders.


* Coordinate with other management staff in ensuring overall department goals are met.


* Assist with the development, coordination, and implementation of cross-functional projects that may involve software upgrades, equipment installations, changes in business processes, etc.


* Execute on business resumption plans to ensure cash distribution continuity during periods of crisis (i.e natural disasters, political unrest, or other events)


* Provide support to FRB Boston, Board of Governors, Treasury and other external auditors in their examination ...