Customer Service Representative

Your Job

Georgia-Pacific is seeking two Customer Service Representatives to support our Albany, Georgia and Martinsville, VA box plants.

This position acts as a primary liaison between our sales team, internal departments, and customers.

The Customer Service Representative creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.

This position reports to the Area Customer Service Manager.

Schedule: Standard business hours; 8am to 5pm EST, Monday - Friday, with flexibility as needed based on customer demands.

What You Will Do


* Manage customer accounts like it's your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied


* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data


* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements


* Coordinate shipments of products with shipping department.


* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers


* Manage inventories for effective production review and planning


* Assist with accounts payable/receivable duties as needed.


* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis

Who You Are (Basic Qualifications)


* Minimum of 2 years of customer service experience


* Experience with an inventory management system


* Data entry experience

What Will Put You Ahead


* Experience in a fast paced, high volume in a logistics, industrial, distribution, and/or manufacturing environment


* Packaging industry experience


* Associates Degree or higher

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.

We are Military Ready and Second Chance employers.

Learn more about our hiring philosophy here .

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products.

In addition to the products we make, we operate one of the largest recycling businesses.

Our more than 30,000 employees in ove...