Systems Administrator

Systems Administrator 

Harris Education Solutions - Ottawa, ON 

 

Harris Education Solutions (HES) is seeking a Systems Administrator to offer technical support for hosted and self-hosted client application environments, internal servers and networking environments.

Your role will involve investigating, managing, tracking, and resolving technical support issues, with a focus on maintaining server operating environments and ensuring continuous availability of applications for end-user access. 

This position will be based at the Harris Corporate headquarters in Ottawa, Ontario.

You will work alongside a talented team, all while delivering exceptional customer service and development support. 

 

WHAT WILL YOUR NEW ROLE BE: 



* Assess a variety of situations, reviewing server and network operations, software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines. 


* Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives. 


* Regularly review the database of submitted items and proactively follow up with internal and external clients to ensure that their inquiries and/or issues have been satisfactorily resolved. 


* Work closely with other team members as part of a cohesive group in exchanging knowledge through peer-to-peer interaction, training sessions, responding to and mitigating technical issues and fulfilling assigned responsibilities per the team’s regular and on-call schedule. 


* Maximize and maintain current knowledge and awareness of applications and related technologies. 


* Work with the Director of Technical Services to develop, monitor, document and maintain best practices for system administration, network and application security and compliance with Harris data and security policies. 

 

WHAT WE ARE LOOKING FOR: 



* 5+ years of Linux or Windows system administration experience/DevOps 


* 3+ years of AWS/Cloud administration experience 


* 3+ years experience with LAMP stack or similar, MariaDB, MySQL 


* Experience training users in applications and operating system fundamentals and writing documentation. 


* Knowledge of system administration tools and processes 


* Experience supporting Linux and web services technologies and functions. 


* Ability to interpret requirements, and recommend solutions that best address clients' need 

 

WHAT WILL MAKE YOU STAND OUT: 



* Expertise in virtualization, storage and networking technology 


* In-depth knowledge of Linux system administration 


* In-depth understanding of Public Cloud providers like Amazon AWS, Google Cloud, and Azure Cloud. 


* An in-depth understanding of Configuration Management systems (ex: Ansible, Chef, Puppet, SaltStack, etc.) is a plus. 


* Ability to write scripts (bas...