Product Analyst - Health Operations Support and Stabilization

Description & Requirements

The Product Analyst will work closely with the business to shape the future of key product deliveries for Genesys.

This is a direct position and assists to ensure releases are well understood by the deployment team, business, and collaborators so that Genesys product delivers an exceptional customer experience.

Essential Duties and Responsibilities:

- Work as part of an Agile team to deliver high quality business analytics solutions for the business stakeholders.

- Analyze and manage the business process flows and updates to system process flows and requirements.

- Participate in and facilitate relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-up, Iteration / Release Planning, Showcases / Sprint Review, Retrospective.

- Create User Acceptance Test plans and complete UAT on developed features and stories.

- Support production deployments by completing smoke testing and production deployment documentation.

- Responsible for the creation and maintenance of Baseline and Tenant specific product documentation.

- Assist with the intake and analysis of functional production support issues.

Assist to drive the key components of the product development life cycle including business case development, requirements definition, product design, implementation, and effectiveness analysis:

- Serves as an internal voice for the customer.

- Identifies opportunities for improvement.

- Build strong partnerships with other Product Team members, technical team members, Business Development and Capture to deepen understanding of their objectives and initiatives.

- Work with other internal and external stakeholders to understand and align on features and priorities.

- Identifying training opportunities and participating in training development and delivery.

- Assist to establish the product roadmaps and communications across multiple key stakeholders.

- Maintain product Key Performance Indicators (KPIs), including key business and financial metrics.

- Monitor and triage the competitive landscape to influence product evolution and growth.

- Identify initiatives and enhancements by engaging partners internally and externally and prioritize to drive growth and/or efficiencies and profitability.

- Identify market opportunities, build business cases, prioritize, and define product vision and strategy.

- Play a lead role to assist the business and collaborators to identify and document the requirements.

- Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements.

- Supporting enterprise strategic initiatives and projects.

Minimum Requirements

Minimum Requirements:

- Bachelor's degree in related field.

3-5 years of relevant professional experience required.

• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications or related field, or equivalent work exper...