Catering Sales Manager InterContinental San Antonio (Hotel Opening)

DUTIES AND RESPONSIBILITIES:


* Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel to ensure that catering revenue goals are met or exceeded.

 Actively prospect and qualify new business.


* Negotiate guest room rates, meeting room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.

 Accurately produce and /or review all sales contracts rate agreements, and/or banquet/catering event orders.

PEOPLE


* Work closely with other hotel departments to facilitate services agreed upon by the Sales office and prospective clients.

 Disseminate sales-related information to other departments as appropriate.


* Promote teamwork and quality service through daily, communication and coordination with other departments.

 Key departmental contacts include all hotel departments.


* Interact with outside contacts:
+ Guests - to ensure their total satisfaction.
+ Airlines, wholesales, corporate accounts, travel agencies, ad agencies, etc.

- to ensure repeat business, follow u on events, and generate new business.
+ Other contacts as needed (Professional organizations, community groups)

GUEST EXPERIENCE


* Check function room set ups prior to guest arrival, ensuring all details are in agreement with client's requirements and hotel standards.

 Ensure deficiencies ar corrected by appropriate personnel.


* Welcome group contact upon arrival at function and ensure guest satisfaction.


* Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.


* Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.

RESPONSIBLE BUSINESS


* Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.


* Perform other duties as assigned.


* Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.


* Arrange and conduct special events, site inspections, and off-site presentations for potential clients.

 Entertain clients in accordance with established company and hotel policies and guidelines.


* Maintain client files and update information daily in accordance with established departmental policies and procedures.

 Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.


* May assist in developing and implement sales actions plans as assigned.

 May also participate in the annual budgeting and planning process.


* May assist client in menu planning.

 May coordinate food, beverage, table arrangements and decorations with Banquet Department.

ACCOUNTABILITY

This job is a catering sales professional for a full serv...