Senior Value Realization Architect - Mobile

As a Senior Value Realization Architect (Mobile), you are a self-driven individual who helps mitigate downsell risk and ensure the full subscription renewal for customers using products including Tosca, Data Integrity, OSV, LiveCompare, NeoLoad, qTest, and Testim.

The individual’s primary focus will be to assist customers using the Tricentis platform for mobile application testing who are at-risk of subscription downsell or churn.

The individual will be the resident Subject Matter Expert (SME) in all things Mobile for the Value Realization team.

Work is non-routine and can be very complex, involving the application of advanced technical/business skills in mobile application testing and quality engineering.

Subject matter expertise in mobile testing is necessary, along with a broad tooling background in Quality Engineering and Quality Assurance.

RESPONSIBILITIES INCLUDE:


* Analyze and course correct customers at-risk of downsell or churn – with a focus on Mobile (Tosca Mobile, TDC, Testim)


* Refine and adjust customer’s Tosca Mobile usage strategy, including roadmap, tools, framework & approach.

If customer is at-risk of downsell or non-renewal, individual will re-ignite the customer with a value proposition discussion & demonstration.


* Provide Trusted Advisor counseling and lead the customer to prescriptive outcomes previously established/set by CSM


* Participate in Design and Architectural reviews of proposed testing solutions across project teams


* Work in conjunction with Customer Success, Support, Support Engineering, and Escalation Managers to ensure the customer is oriented and working towards a pre-established goal/outcome (e.g., increase test cycle by X%) within a given timeframe.


* Collaborate with Content Marketing to begin laying the groundwork for a data-driven case study that can be published on the Tricentis website and socialized with other customers.


* Effectively troubleshoot questions and issues across the Tricentis platform with customers during WellnessChecks, JumpStarts, and Lunch & Learn best practice sessions.


* Effectively carry the Tricentis mobile testing value proposition conversation throughout your interactions with at-risk customers, while also reminding the customer of the value they have received to-date in relation to pre-established goals/outcomes.


* Document daily activity in Gainsight.

Qualifications


* 8+ years hands-on experience with Mobile application QA/Testing with a Bachelor's degree or equivalent experience.


* Experience with Customer renewals and retention strategy


* Understanding of agile development practices


* Ability to effectively communicate with customers (various stakeholders)


* Customer-centric thinking


* QA experience with SDLC processes


* Structure and attention to detail


* Communication skills in person and remote


* Additional Information


* Market conform salary + commission.


* V...