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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Lead Associate - Operations in Branch Banking, you support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements.
You will make customers feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Job responsibilities
* Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
* Processes and assist customers with transactions
* Introduces customers to the branch team who will build relationships and assist with specialized financial needs
* Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
* High school degree, GED, or foreign equivalent
* Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
* Availability to work Branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate
* Strong desire and ability to influence, educate, and connect team, partners, and customers to technology
* Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment
* Some College level or military equivalent or 2+ years of branch banking experience
Training requirement
* Successful completion of the Lead Associate Operations training program is a pre-requisite to be considered active in Lead Associate Operations role
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission...
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Type: Permanent Location: San Jose, US-CA
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:20
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You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.
Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Conversational AI Experiences, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.
As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.
Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.
With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
* Develops a product vision strategy and roadmap that delivers value to customers
* Manages product discovery and market research to uncover solutions and integrates them into the product roadmap
* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
* Research and execute priorities in the product backlog using the appropriate agile product management methodology
* Develop and write concise user stories and process flows and maintain consistency and adherence to business readiness and controls
* Ensure that requirements meet the complex nature of the business while always focusing on the end user experience
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in product management
* Advanced knowledge of the product development life cycle, design, and data analytics
* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
* 2+ years of experience with agile product development and software delivery lifecycle
* 2+ years' work experience as a leader with experience in leading and developing product team members
* 2+ years' work experience with design and technology team members where you showed the ability to prioritize multiple tasks and develop interdepartmental and cross-functional working relationships within a collaborative team environment
Preferred qualifications, capabilities, and skills
* Demonstrated prior experience working in a highly matrixed, complex organization
* Self-driven with ability to work independently and motivate a team, with minimal supervision
* Detail oriented, analytical/problem solving skills
* Ability to wor...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:19
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Claremont, US-CA
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:19
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Rancho Cucamonga, US-CA
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:18
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As a Vice President Experience Design in Account Opening and Activation team you will play a pivotal role in shaping the user experience across our products and services.
Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs.
As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.
Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
Job responsibilities
* Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
* Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
* Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
* Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
* Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in user experience design or similar roles
* Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
* Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
* Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
* Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
Preferred qualifications, capabilities and skills
* Advocate for Accessibility Guidelines and Inclusive Design practices
* Comfortable with structuring and planning design work in cross-functional contexts
* Able to show how their understanding of technical constraints and opportunities informed design solutions; Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
Chase is a leading fi...
....Read more...
Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:18
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You have an obsession for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion.
Here at Chase, you will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase's affluent clients as well as other customers in the Branch.
You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances.
You will help acquire new clients by actively soliciting referrals and developing internal and external sources.
Job responsibilities
* Shares the value of Chase Private Client with clients that may be eligible
* Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
* Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
* Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Adheres to policies, procedures, and regulatory banking requirements
Required qualifications, capabilities, and skills
* Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
* 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
* Beginning Oct.
1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
* High school degree, GED, or foreign equivalent
* Adherence to policies, procedures, and regulatory banking requirements
* Ability to work branch hours, including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Excellent communication skills
* College degree or military equivalent
* Experience cultivating relationships with affluent clients
* Strong team orientation with a commitment of long-term career with the firm
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.
As such, an employment offer for this position is conti...
....Read more...
Type: Permanent Location: Mount Laurel, US-NJ
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:17
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Join the firm that FORTUNE has named one of the top five "World's Most Admired Companies,"
As a Operational Control Manager (\"OCM\") in Wholesale Know Your Customer (\"WKO\"), you will be responsible for managing the controls agenda globally, including identifying and monitoring significant risks and ensuring compliance with operational policies, control procedures, and legal/regulatory requirements.
The controls agenda will support the end-to-end WKO organization by providing management with sufficient information to understand and monitor key operational risks and regulatory activities/concerns.
Global WKO OCM will partner with critical stakeholders including WKO Operations, Regional WKO OCM, Compliance, Technology, and Audit to ensure alignment to firm standards.
WKO's operational risks and controls will be consistently evaluated on an ongoing and independent basis using a risk-based approach to comply with regulatory requirements.
Job Responsibilities
* Develop and maintain strong knowledge of WKO policies, procedures, and operating model as well as systems/platforms used to carry out these activities
* Investigate and analyze emerging issues, perform root cause analysis, and work with WKO teams to define and execute plans to resolve the issue
* S ynthesize large amounts of information efficiently and effectively into clear and concise messages to be relayed to WKO Global Operating Committee Members ( OCM ) Lead and key stakeholders
* Execute testing on new controls built as a result of an Issue
* Advise on and continually reassess key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment
* D eliver under tight deadlines in an aggressive and dynamic environment
* Support overall meeting administration (e.g., Business Control Committees, Business Control Forums), including production and distribution of the materials, quality review of data within the materials, and managing the meeting invite and tracking action items to closure
Required qualifications, capabilities, and skills
* 2 or more years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance required; or equivalent subject matter expertise in a relevant business related function/operation
* Ability to s ynthesize large amounts of information efficiently and effectively into clear and concise messages
Preferred qualifications, capabilities, and skills
* Knowledge of Know Your Customer (KYC)
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
* Proficient in Jira, including backend design
* Related Bachelor's Degree
This is a hybrid role which requires going into the office 3 days a week with 2 days flexibility to work from home, which is subject to change.
Final Job Grade and officer title will be determined ...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:17
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Bring your expertise to JPMorgan Chase.
As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient.
You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.
Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As the Risk Oversight Lead for Digital Servicing in the Consumer & Business Banking Risk Management group, you will be responsible for partnering with the Digital Servicing Product teams and recommending the right level of fraud and scam controls for new business initiatives and existing processes.
You will be a key contributor to the Risk Oversight team's mission by collaborating on the design of products and features that are both easy-to-use and secure for customers.
You will also partner closely with Legal, Compliance and Controls to advise on issues and concerns, as well as conduct threat assessments that describe key risk scenarios and necessary mitigation to the risks.
Job Responsibilities
* Look for ways digital servicing can potentially facilitate fraud and scam scenarios, as well as operational and reputational risk
* Evaluate new servicing features or modifications to existing services to ensure that the Product team has identified all the risks and has included appropriate controls to mitigate risks
* Know the servicing products and services they oversee just as well as the Product team
* Have a working knowledge of cross-channel controls that are used to mitigate inherent risk in Digital
* Reliably represent the interests of other internal stakeholders in risk management
* Collaborate with the business to solve problems but escalates within the risk management framework when the business exposes the bank to risk in an unsafe way
* Stay abreast of new/changes in payments, technology, and Digital financial services
* Deconstruct and explain complex concepts and issues in a business-friendly manner to senior/executive management
* Work effectively as an individual contributor and collaborative team member on simultaneous projects.
* Possess excellent verbal and written communication skills and the ability to interact professionally with executives, managers, and subject matter experts
* Work well in a team environment, including cross-functional teams
Required qualifications, capabilities, and skills
* Bachelor's degree
* Minimum of 5 years in a control function (Audit, Controls, Operational Risk Management, Information Risk Management, Compliance) or other relevant function
* Critical thinking skills
* Ability to defend positions and influence with quantitative analysis developed with an analytical team
* Ability to work effectively with both busines...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:16
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We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As an AWS Software Engineer III, Java at JPMorgan Chase within the Consumer and Community Banking team, specifically within Banking and Wealth Management, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way.
You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
* Facilitate API platform modernization using technologies regarding cloud based microservice applications, event-based communication, and data at the edge with eventual consistency.
* Build scalable and resilient API platform, services, and tooling to support all stages of API lifecycle.
* Actively contributes to the engineering community as an advocate of API platform, tools, and practices of the API Development Life Cycle.
* Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
* Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
* Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
* Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
* Contributes to software engineering communities of practice and events that explore new and emerging technologies
* Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification in software engineering concepts and 3+ years applied experience
* Proficiency in Java programming language
* Hands-on experience of developing micro services using Java and Spring Boot.
* Experience with data structures and database integration with noSql and relational databases
* Hands-on practical experience in system design, application development, testing, and operational stability
* Proficient in coding in one or more languages
* Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
* Overall knowledge of the Software Development Life Cycle
* Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Securit...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:16
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You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.
Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager on the Data Foundation Products Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.
As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.
Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.
With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
* Develops a product strategy and product vision that delivers value to customers
* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
* Structures and builds quantitative and conceptual analyses
* Develops strategic priorities for the product team, providing an objective perspective on business' current and future needs
* Collaborates with cross-functional team across data foundation products, engineering and business products to proactively identify issues, design and execute solutions
* Leads interactions with business leaders, data owners and analytics executives, conducts demos of new functionalities/product features and drives adoption
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in product management or a relevant domain area
* Advanced knowledge of the product development life cycle, design, and data analytics
* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
* Ability to structure and scope complex problems and apply range of analytical tools to develop solutions
* Strong communication, presentation and influencing skills - ability to collaborate and build relationships across all levels, including senior executives, in different lines of business, technology and product teams
* Advanced MS PowerPoint and Excel skills
Preferred qualifications, capabilities, and skills
* Demonstrated prior experience working in a highly matrixed, complex organization
* Recent experience working in a client faci...
....Read more...
Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:15
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We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorgan Chase within the Sales Optimization Team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way.
You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
* Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
* Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems.
* Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development.
* Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture.
* Contributes to software engineering communities of practice and events that explore new and emerging technologies.
* Adds to team culture of diversity, equity, inclusion, and respect.
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 3+ years applied experience.
* Hands-on practical experience in system design, application development, testing, and operational stability
* Hands on experience in integrating system components.
* Proficient in coding in one or more languages and API development
* Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages.
* Overall knowledge of the Software Development Life Cycle
* Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security
* Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Preferred qualifications, capabilities, and skills
* Familiarity with modern front-end technologies
* Exposure to cloud technologies including SaaS platform- AWS Certifications
* AWS ECS, SQS, Fargate, DynamoDB experience is a plus
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We o...
....Read more...
Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:15
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You have a passion for helping customers, building relationships, and delivering extraordinary customer service.
You are energetic and enthusiastic as the face of Chase to our retail branch customers.
From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers.
You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch.
You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job responsibilities
* Delivers an exceptional customer experience by acting with a customer-first attitude
* Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
* Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
* Influences, educates, and connects customers to technology
* Possesses initiative and knowledge to provide financial options for customers using a consultative approach
* Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
* Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Required qualifications, capabilities, and skills
* 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
* High school degree, GED, or foreign equivalent
* Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required.
All unlicensed applicants must obtain their licenses within 180 days of hire
* Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
* Ability to work branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* College degree or military equivalent
...
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Type: Permanent Location: Palm Harbor, US-FL
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:14
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Join the firm that FORTUNE has named one of the top five "World's Most Admired Companies," and named the most admired megabank for the seventh consecutive year.
As a Loan Origination Specialist IV in Dealer Commercial Services, you will create Floorplan and Commercial documentation through the use of HotDocs for the Dealer Services.
You will work with Credit Coordinators, Bankers, Underwriters, Controls, Compliance internal and external legal counsel and outside vendors to complete a request.
Performs documentation preparation and documentation review for existing customers and new prospects based on an established criteria.
Reviews and analyzes the terms, conditions, and financial components in the approval documentation to create the required legal documents for loan transactions.
Job Responsibilities
* Identify potential problems while offering solutions, analyze transaction type and identify, collect, review and distribute necessary due diligence items for loan closings.
* Meet service level expectations in addition to team, individual productivity and quality goals.
* Work queue monitoring and prioritization.
* Perform documentation preparation in an effective and timely manner.
* Adhere to published procedures and controls in place at all times.
* Perform procedure and policy reviews and revisions as needed
* Prepare materials and present group learning sessions to colleagues and business partners
* Find and implement solutions to pain points
Required Qualifications, Capabilities, and Skills
* 1+ years of experience in commercial loan documentation preparation
* Knowledge of risk management, collateral perfection, compliance and controls.
* Understanding of commercial loan terms and documents.
* Proficient in Outlook, Windows and Microsoft Office applications
* Detail oriented and organized.
Need to be able to understand the importance of urgency and prioritize workload effectively
* Flexible and Adaptable.
Need to be able to prioritize team workload, create best practices, and multitask and meet Service Level Agreements
* Be team oriented.
Create an inclusive environment with peers and business partners by having strong interpersonal skills, a pleasant and professional demeanor
* Customer service focused.
Needs to be comfortable on zoom and phone as well as having excellent communication (written and verbal) skills.
Preferred Qualifications, Capabilities, and Skills
* Experience with Dealer Floorplan
* Experience with HotDocs or similar commercial loan system
Work schedule
* This hybrid role requires going into the office three days a week with two days' flexibility to work from home, subject to change
* This position is not eligible for H1B or Sponsorship
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most promi...
....Read more...
Type: Permanent Location: Tempe, US-AZ
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:14
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Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges.
In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in Infrastructure Platforms, you are trusted with enabling the delivery of products in a stable and scalable way.
Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
Job responsibilities
* Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
* Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
* Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
* Works closely with business stakeholders and technology teams to understand their needs, objectives, and challenges and design solutions
* Proposes innovative and practical solutions that align with the organization's strategic goals and technological capabilities
* Serves as a liaison between business stakeholders and technology teams
* Presents complex technical concept findings, recommendations, and project updates to various audiences
* Creates detailed documentation including business requirements, process flows, use cases, and user stories throughout the project lifecycle
* Assists in project planning, estimation, and resource allocation.
* Monitors project progress and identifies potential risks or deviations from the plan
* Participates in system testing, user acceptance testing, and validation of implemented solutions that meet the specified requirements
Required qualifications, capabilities, and skills
* 3+ years of experience or equivalent expertise in product management or a relevant domain area
* Demonstrated performance in either product management or relevant domain area
* Experience executing operational management and change readiness activities
* Experience in product deployment processes
* Bachelor's degree in business administration, Information Technology, or a related field
* Strong analytical, problem-solving, and critical-thinking skills
* Excellent communication and interpersonal abilities
* Proficiency in requirement gathering techniques, process modeling, and documentation
* Ability to collaborate effectively with cross-functional teams
* Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, MS Excel, PowerPoint and Word
* Proven practice with Agile Methodology and ceremonies - Ability to write analysis stories
Preferred qualifications, capabilities, and skills
* Developed knowledge of the produ...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:13
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Own our Client's trade lifecycle experience! Use your Project Management and communications expertise to manage operational issues.
As a member of the Equity Swap Middle Office Client Service team, you will be responsible for ensuring all aspects of trade lifecycle needs for global clients are completed on time, exceptions and client inquiries are resolved and provide subject matter expertise to the clients.
This would be a cross product client facing role that requires extensive client interaction & communication and working with various global internal teams as required.
You will be expected to hone and utilize you communication skills to effectively work through tasks of varying difficulty with external and internal stakeholders.
Job Responsibilities:
* Serve as point of contact for Clients on all operational issues including: trade bookings, settlement exception, swap resets, valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting and resolving client inquiries timely
* Act as point of contact for Account Management, Operations, Prematching, Settlements, Cash Processing, Front Office Trading and Sales on trade booking / issue resolution
* Support of clients trading Equities and Swaps in local and global markets; coordinating with peers globally
* Work closely with Sales, Business Management to ensure clients and the firm are compliant with Regulatory Rules including, but not limited to, CFTC, EMIR and FCA
* Perform root cause analysis for their respective clients to increase STP and reduce client inquiries and partner with client service teams to help change client behavior where required to remove manual processes.
* Communicate open issues in a clear and concise manner, ensuring a full understanding of the issue
* Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
* Assist on Projects pertinent to the desk, and participate in new project initiatives when required by business demands
* Maintain a high level of client service focus and responsible for understanding \"end to end\" system processing and the \"transaction cycle\"
* Monitor daily work flow queues and ensure work is completed daily ensuring all day to day queries dealt with within required SLAs and escalate issues to the team leader.
* Meet with clients in person along with client service and provide operational subject matter expertise and value added services to clients where required.
Required qualifications, capabilities and skills
* Prior experience managing the lifecycle of a trade
* Embraces diversity and demonstrates strong relationship-building and good communication skills
* Desire to work in a fast-paced environment.
* Client Service oriented with a strong focus on the client experience
* Analytical, self-motivated, and enthusiastic with a great...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:13
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You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.
Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
The New Banking Architecture (NBA) Delivery Platform team team is responsible for key technology products that enable Chase businesses.
This includes Photon, a microservices framework and platform, that supports security, controls, event streaming, messaging, data stores, and governance, while accelerating cloud native computing practices.
Photon is widely adopted across Chase lines of business, enabling thousands of developers to build highly scalable, micro-service based autonomous systems with operational visibility and metrics.
As a Product Manager in the New Banking Architecture (NBA) Delivery Platform team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.
As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.
Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.
With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
This individual works closely with peers, stakeholders, and teams across Consumer & Community Banking and Global Technology to influence, create alignment, and develop plans to achieve the vision.
The leader actively engages in delivering rapid innovation, modernizing applications and development lifecycles, and accelerating migration to the public cloud.
Job responsibilities
* Develops a product strategy and product vision that delivers value to customers
* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
* Serves as the "voice of the customer" to one or more product delivery teams
* Understands and translates business requirements into initiatives, epics that directly support the organization's initiatives
* Collaborates with engineering, architecture, design, and stakeholders to shape product roadmap that reflects the outcomes and key results set by the business
* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Required qualifications, capabilities, and skills
* 5+ years of experience ...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:12
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You have a passion for helping customers, building relationships, and delivering extraordinary customer service.
You are energetic and enthusiastic as the face of Chase to our retail branch customers.
From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers.
You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch.
You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job responsibilities
* Delivers an exceptional customer experience by acting with a customer-first attitude
* Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
* Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
* Influences, educates, and connects customers to technology
* Possesses initiative and knowledge to provide financial options for customers using a consultative approach
* Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
* Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Required qualifications, capabilities, and skills
* 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
* High school degree, GED, or foreign equivalent
* Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required.
All unlicensed applicants must obtain their licenses within 180 days of hire
* Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
* Ability to work branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* College degree or military equivalent
...
....Read more...
Type: Permanent Location: Troy, US-MI
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:12
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The Quantitative Strategy & Analytics (QSA) team within Consumer and Community Banking (CCB) Treasury tackles high-priority strategic projects sponsored by the CFO and the Treasurer that directly influences the balance sheet of the largest retail bank.
As a Quantitative Analytics Vice President in CCB Treasury, you will be responsible for applying treasury principles to balance sheet analytics, synthesizing strategic insights, and communicating compelling recommendations to executive stakeholders.
You will be driving projects end-to-end in partnership with line of business (LOB) deposits, analytics, pricing, product, finance, and capital markets teams.
Projects will be primarily deposits focused around (1) analyzing interest rate risk, liquidity risk, and NII implications, (2) managing model risk controls, processes, and stakeholders, and (3) recommending enhancements to existing frameworks to guide business decisions.
Job responsibilities:
* Analyze deposits analytics: Analyzing implications of deposit related assumptions and recommending adjustments to improve LOB and Treasury alignment
* Transform finance / treasury analytics: Transforming complex business scenarios and behaviors into financial / mathematical representations to drive evidence-based treasury decisions.
Working with LOB partners to gather and ensure integrity of input data.
Processing and interpreting data, designing analyses, and synthesizing insights.
* Design and execute macroeconomic & industry research: Designing and executing research to identify trends in central bank policies, banking system mechanics, and industry deposits to assess potential implications for retail bank strategy
* Promote project management: Driving end-to-end work streams and producing timely deliverables within the context of large-scale projects.
* Design communication narratives: Designing narratives for written materials and visualizations / dashboards to ensure they deliver clear and powerful messages to a senior audience.
* Manage stakeholder relationships: Building relationships with finance, and business partners firm-wide through collaboration on critical strategic projects.
* Lead strategic thinking: Leading problem-solving sessions to develop ideas and enhancements to frameworks and assumptions that support business decision-making.
Required qualifications, capabilities, and skills:
* 7+ years of experience in banking, consulting, finance, strategy, capital markets, asset management, and/or risk management
* Quantitatively focused undergraduate and/or graduate degree or other demonstrated quantitative and analytical ability
* Proven track record of driving projects forward and making decisions despite uncertainty
* Versatile usage of Excel (advanced) to prototype solutions to complex business problems or design visualizations to help answer strategic business questions
* Excellent written (PowerPoint) and verbal communicatio...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:11
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As a Software Engineer II at JPMorgan Chase within the Digital & Platform Services team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way.
You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
* Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
* Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
* Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
* Perform software troubleshooting and monitoring functions for an extremely high transaction rate and low to zero downtime based applications
* Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
* Contributes to software engineering communities of practice and events that explore new and emerging technologies
* Design and implement cloud-native solutions, ensuring optimal performance, scalability, and reliability
* Work in a fast paced and scrum/agile environment with aggressive deadlines, where each sprint will constitute 2 to 3 weeks
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 3+ years applied experience
* Hands-on practical experience in system design, application development, testing, and operational stability
* Proficient in coding in one or more languages - Java and Spring frameworks
* Working knowledge with REST and SOAP based services using JSON/XML messages
* Experience in Oracle PL/SQL programming
* Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
* Overall knowledge of the Software Development Life Cycle
* Cloud platform skills - AWS, Micro services & Kafka
* Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security
* Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Preferred qualifications, capabilities, and skills
* Experience in tools like Splunk, Dynatrace, Docker, Kubernetes, Jenkins and SonarQube...
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:11
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We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorgan Chase within the Corporate Technology, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way.
You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
* Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
* Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
* Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
* Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
* Contributes to software engineering communities of practice and events that explore new and emerging technologies
* Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 3+ years applied experience
* Hands-on practical experience in system design, application development, testing, and operational stability
* Hands on experience with pandas and PySpark/PySQL stack.
Experience on building data extraction pipelines.
* Experience in developing, debugging, and maintaining code in a large corporate environment with java/python/spark programming languages and database querying languages.
* Hands-on practical experience in system design, application development, testing, and operational stability
* Proficient in SQL with good complex query writing skills.
* Demonstrable ability to code in one or more languages.
* Experience across the whole Software Development Life Cycle
* Exposure to agile methodologies such as CI/CD, Applicant Resiliency, and Security
* Emerging knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning etc.)
Preferred qualifications, capabilities, and skills
* Exposure to cloud technologies, AWS preferred.
* Machine learning experience is a plus.
* Working with Databricks & E2 framework(Internal).
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovativ...
....Read more...
Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:10
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Come join a winning team ! We have an exciting opportunity to help expand your knowledge, skills, and abilities in the transaction processing space.
As a Transaction Processing Specialist in Liquidity Operations, you will provide operational support for clients to meet daily obligations (such as its payables) likewise providing clients the opportunity to invest excess cash in a variety of investment vehicles.
You will be responsible for ensuring that all aspects of transaction management for clients are completed and client inquiries are resolved timely.
Additional responsibilities include performing product set-up, transaction processing, account maintenance, trade booking and client inquiries.
Inquiries are received via telephone, email, and CSX cases; the volume of inquiries are relatively nominal, but the complexity of the products requires the team member to be highly analytical.
Job Responsibilities
• Possess ability to work successfully under tight time constraints in a fast-paced environment
• Manage assigned tasks and work in a team environment to achieve common goals
• Possess a control mindset and be alert to issues and risks that have impact on processes or to the organization
• Utilize flexibility and willingness to learn products and functions across different regions
Required qualifications, capabilities and skills
• Understanding of the financial services industry, products, and processes
• Strong analytical skills with complementary communications and presentation skills with attention to detail and accuracy
• Strong sense of ownership and responsibility
• Excellent client focus and customer care working practices
• Ability to drive results through people, communication, influence, and interactions
• Strong computer skills (MS Excel, Word, PPT, Outlook, etc.
Preferred qualifications, capabilities and skills
• Experience in back - office operations
Work Schedule: Monday - Friday 8:30 AM: 5:30PM ( Hybrid Schedule)
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup ...
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:10
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Bedford, US-IN
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:09
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Mesa, US-AZ
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:09
-
You have a passion for helping customers, building relationships, and delivering extraordinary customer service.
You are energetic and enthusiastic as the face of Chase to our retail branch customers.
From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers.
You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch.
You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job responsibilities
* Delivers an exceptional customer experience by acting with a customer-first attitude
* Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
* Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
* Influences, educates, and connects customers to technology
* Possesses initiative and knowledge to provide financial options for customers using a consultative approach
* Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
* Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Required qualifications, capabilities, and skills
* 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
* High school degree, GED, or foreign equivalent
* Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required.
All unlicensed applicants must obtain their licenses within 180 days of hire
* Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
* Ability to work branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* College degree or military equivalent
...
....Read more...
Type: Permanent Location: El Cerrito, US-CA
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:08
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
* Bilingual Spanish English Required
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow,...
....Read more...
Type: Permanent Location: Westminster, US-CO
Salary / Rate: Not Specified
Posted: 2024-04-28 08:09:07
