-
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL currently has an opening for a Retail Service Agent.
The Retail Service Agent will work to provide Retail customer support to ensure efficient and timely creation and handling of customer shipments.
The Retail Service Agent will work independently at our new popup facility and will be responsible for opening and closing the location.
The Retail Service Agent will ensure compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
* Acknowledge customers and promptly address any inquiries or concerns (as well as via telephone)
* Prepare labels and documentation required for customers who want to send their international or domestic shipments with DHL
* Assist customers who need to drop off or pick up their pre-labeled DHL shipment
* Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required
Skills & Qualifications:
* Must be flexible to work Saturdays
* HS diploma or GED required
* Generally 1-3 years of experience in an area of responsibilities
* Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
* Previous customer service experience preferred
* Strong computer skills required
* Exceptional ability to multi-task required
* Ability to work independently
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey.
The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.
They include:
* Competitive Pay
* Bonus/Incentive Programs
* Retirement Savings – 401K with company match
* myShares - Voluntary plan to buy discounted company shares
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
...
....Read more...
Type: Permanent Location: Woodbridge, US-VA
Salary / Rate: Not Specified
Posted: 2024-04-11 08:18:40
-
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL currently has an opening for a Retail Service Agent.
The Retail Service Agent will work to provide Retail customer support to ensure efficient and timely creation and handling of customer shipments.
The Retail Service Agent will work independently at our new popup facility and will be responsible for opening and closing the location.
The Retail Service Agent will ensure compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
* Acknowledge customers and promptly address any inquiries or concerns (as well as via telephone)
* Prepare labels and documentation required for customers who want to send their international or domestic shipments with DHL
* Assist customers who need to drop off or pick up their pre-labeled DHL shipment
* Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required
Skills & Qualifications:
* Must be flexible to work Saturdays
* HS diploma or GED required
* Generally 1-3 years of experience in an area of responsibilities
* Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
* Previous customer service experience preferred
* Strong computer skills required
* Exceptional ability to multi-task required
* Ability to work independently
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey.
The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.
They include:
* Competitive Pay
* Bonus/Incentive Programs
* Retirement Savings – 401K with company match
* myShares - Voluntary plan to buy discounted company shares
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
...
....Read more...
Type: Permanent Location: Tempe, US-AZ
Salary / Rate: Not Specified
Posted: 2024-04-11 08:18:15
-
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Cleveland, TN box plant.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Supervisor.
Location: This is an onsite role based at our Cleveland, TN plant.
Schedule: Standard business hours; 8am to 5pm, Monday - Friday, with flexibility as needed based on customer demands.
Our Team
Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of customer service or account management experience
* Experience working with cross-functional teams and vendors
What Will Put You Ahead
* Corrugated industry experience
* Experience using Kiwi, Kiwi FFF, and/or PCS
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, s...
....Read more...
Type: Permanent Location: Cleveland, US-TN
Salary / Rate: Not Specified
Posted: 2024-04-10 08:23:04
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Automotive Sales Software Trainer (DTO Bilingual Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of Ottawa / Gatineau and requires travel to customer sites in Canada, the US, or the Caribbean.
This position will support mostly our Quebec based clients.
Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.
Job Responsibilities:
* Learn and develop an understanding of the PBS software.
* Learn and develop an understanding of the process for training customers on the PBS software.
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams...
....Read more...
Type: Permanent Location: Ottawa, CA-ON
Salary / Rate: Not Specified
Posted: 2024-04-10 08:16:16
-
Lynden Transport is looking for a Customer Service Representative who possesses a genuine desire to serve our Customers by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
* Carries out all duties with a strong commitment to excellent customer service
* Processes Bills of Lading for receiving, reviews Bill for complete information, assigns codes and instructions as required.
Enters alpha and numeric receiving data from source documents into computer.
Confers with customers and others to improve and/or expand services.
* Prepares and inputs data to create freight bills.
Such data includes calculations of totals, net amounts, and discounts, manually using company tariffs and using in house computer program when applicable.
* Quotes rates and documents cargo bookings.
* Enters documents into scanning (Imaging) system.
* Rates Bills of Lading using company’s computer program.
* Maintains details of business transactions or other records as required.
Counts, weighs, measures, and records number of units or other data regarding freight moved or handled.
* Answers variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.
* Provides administration customer service support for multitude of departments within company.
* Performs audit to ensure accuracy of customer billing.
* Dependable and consistent attendance is required.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A.
A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES
* Ability to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.
* Ability to write routine reports and correspondence.
* Ability to effectively present information and respond to questions from company personnel, customers, and the general public.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
* Ability to deal with problems involving a few concrete variables in standardized situations.
* PC Skills Requir...
....Read more...
Type: Permanent Location: Fairbanks, US-AK
Salary / Rate: Not Specified
Posted: 2024-04-10 08:12:22
-
Performs daily EFT, share draft and ACH functions. Assists with mobile and online deposits daily..
Completes required reporting for department.
Responsible for answering the must answer line in the department.
Adds value to the organization and assists members by performing assigned duties in an accurate manner.
Responsibilites:
* Completes assigned daily exception files meeting or exceeding minimum performance standard set for this role.
* Mobile Deposit support and processing.
* Completes ACH request by other departments.
Maintains and updates reports as assigned.
* Supports branch staff and members by phone (meeting phone standards for department) on ACH issues.
* Releasing of wires, share draft exceptions and return items.
* Performs miscellaneous ACH research.
* Supports other departments with excellent service.
* Supports and participates in continuous improvement activities.
Represents the Credit Union in a positive and professional manner.
Maintains member, team members and other sensitive information with confidentiality.
Treats co-workers and members with respect.
* Supports member relations and events that promotes member centric experiences.
* Other related duties as assigned.
Qualifications:
* Two to three year ACH financial institution operations experience.
* General Wire Knowledge.
* Good knowledge of savings, checking accounts and mobile deposits (including payments and deposits).
* Good working knowledge of ACH processing and rules and regulations.
* Ability to accurately perform mathematical calculations.
* Good verbal and written communication skills.
Education:
* High School Diploma or GED.
Website: nuvisionfederal.com/careers
Benefits:
* Medical
* Dental
* Vision
* Life Insurance
* Flexible Spending Account
* 401(k) Matching
* Paid Time Off
* Training Provided
* Tuition Reimbursement
Pay scale by applicable geographic location:
* Alaska: $16.39 - $20.49
* Southern California: $17.50 - $19.70
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc.
California Employee Privacy Notice:
https://nuvisionfederal.com/disclosures/ccpa/
Covid-19 Precaution(s):
* Remote Interview Process (some positions vary)
* In-Person Interview required for Front-Line Positions
* Social Distancing and Mask Guidelines in place
....Read more...
Type: Permanent Location: Huntington Beach, US-CA
Salary / Rate: Not Specified
Posted: 2024-04-09 08:14:26
-
Your Job
The Case Management Specialist is fully responsible for internal Supply Chain case management process.
This role provides pre-sales and after-sales support and handles end-to-end case management process.
The role includes urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.
The position is based in 10th of ramadan city, Sharqia, Egypt.
Our Team
The role will involve the cooperation with customers.
Case management Specialist is a key contact between the Inside Sales Coordinators/customer facing, Order Fulfilment Specialist, SC members and the plant.
In that scope, Case management Specialist is to identify, understand and complete customer's requests coming through email and through our service portal to provide them with the most suitable solution.
Case management specialist works in close cooperation with Customer Facing, Order Fulfilment Specialist, scheduling, demand planning, logistics, production and shipping.
This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solution to right workstreams.
What You Will Do
• Deal with all customer account requests.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between customer facing team and internal teams to ensure customer cases are correctly and timely fulfilled.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
• Support customer facing team by highlighting new prospect opportunities in a timely manner.
Who You Are (Basic Qualifications)
• Fluent in English and Russian, both written and spoken.
• Previous experience within a customer service role however fresh graduates are also welcome.
• Strong communication and interpersonal skills with an aptitude of building relationships
• Effective organizational skills
• Problem-solving skills
• Proactive, customer focused and results oriented attitude.
• Good PC skills in MS Office
• Ability to effectively question or challenge the status quo.
What Will Put You Ahead
• Bachelor's degree
• Experience with Salesforce or any other CRM software
• Strategical thinking and contribution motivation mindset
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range prov...
....Read more...
Type: Permanent Location: Tenth of Ramadan, EG-SHR
Salary / Rate: Not Specified
Posted: 2024-04-09 08:14:06
-
MTM is growing and hiring a Customer Service Representative to join our MO team.
What Will Your Job Look Like?
The Customer Service Representative is the front-line representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s, handle customer requests, and receptionist and administrative support.
This position is located at our office in downtown Saint Louis, MO and is 100% in office.
The schedule is Monday-Friday, with a rotating schedule of 7:30am-4pm and 8am-4:30pm.
What You’ll Do:
* Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
* Provide top-quality customer service experience to a diverse customer population
* Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
* Conduct outbound phone calls
* Schedule trips in the most cost effective manner
* Meet job specific key performance indicators and goals
* Respond to all inquiries within a timely and professional manner
* Respond and document customer complaints
* Provide support on special projects as needed
* Maintain daily customer scheduling for Eligibility staff
* Collect, track and maintain all monies collected for replacement IDs
* Maintain confidentiality and comply with HIPPA regulations
* Anticipate needed supplies and order replacement supplies in a timely manner
* Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
* Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
* Design filing systems, document scanning and ensure they are maintained and up-to- date electronically
* Provide comprehensive reception coverage while maintaining a high level of professionalism
* Ensure all staff and visitors are greeted in a pleasant and professional manner
* Project a professional image of MTM
* Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public
* Communicate professionally with Leadership both internally and externally
* Assist with check-in for In person assessments
* Take photos of all customers and create identification cards
* Maintain program spreadsheets
* Some contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs.
As skills progress, may be selected to perform in a team lead role to support Supervisor and tea...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2024-04-06 08:16:29
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Automotive Sales Software Trainer (DTO Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Calgary office and requires frequent travel to our customer sites throughout North America.
This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within DTO
* Maintain documentation and update as processes change within depar...
....Read more...
Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2024-04-05 08:19:30
-
Your Job
Koch Fertilizer is seeking an enthusiastic Customer Service Representative to provide excellent and professional customer service and support to our customers.
You will be the first point of contact for customers and will be responsible for ensuring that all customer enquiries are handled in a timely and professional manner.
The ideal candidate will have excellent verbal and written communication skills, be proficient in problem solving and have a great ability to build and foster good working relationships with customers and assist them to utilize our system to the fullest.
Koch Fertiliser Australia Pty Ltd is one of Australia's leading fertiliser companies and a wholly owned subsidiary of Koch Fertilizer, LLC.
Beginning trading in Australia in 2010, KOCH Fertiliser Australia has continued to expand its storage and fertiliser distribution business on the East coast of Australia.
As a Koch Ag & Energy Solutions company, Koch Fertilizer Australia sources and imports a range of fertilizers designed to boost crop performance and help growers reach their yields.
We blend local knowledge and expertise with a strong global backing priding ourselves in building close partnerships with our network of dealers providing cost effective, market specific crop solutions to help farmers improve productivity.
Our Team
You will be reporting to Operations Manager.
What You Will Do
• Providing telephone and electronic based customer service
• Facilitate Dispatch bookings
• First point for customer contact and issue resolution (solution driven approach)
• Assisting with key projects and system improvement
• Monitor terminal capacities and provide customer updates
• Maintain CRM database
• Involvement in Customer Communications Dispatch Updates
• Providing systems training to customers as required
Who You Are (Basic Qualifications)
• Excellent verbal and written communication and interpersonal skills with people at all levels
• Previous experience in similar field
• Ability to work with minimal supervision and track multiple processes.
• Computer-savvy with a working knowledge of Microsoft
• Outstanding organisational and coordination abilities
• SalesForce experience preferrable
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch Ag & Energy Solutions company, Koch Fertilizer delivers a full line of fertilizers designed to boost crop performance and help growers reach their yields.
Our team also brings logistic...
....Read more...
Type: Permanent Location: Melbourne, AU-VIC
Salary / Rate: Not Specified
Posted: 2024-04-04 08:24:33
-
Harris Healthcare est à la recherche d'une personne talentueuse et motivée pour rejoindre notre équipe en tant que consultant en mise en œuvre.
En tant que consultant en mise en œuvre, vous aurez l'occasion de travailler en étroite collaboration avec un groupe interfonctionnel de membres de l'équipe pour configurer, former et mettre en œuvre notre solution de DSE de nouvelle génération chez nos clients ! Il s'agit d'une excellente occasion de faire partie d'une équipe qui se consacre à la réussite des clients et de prendre part à la préparation du déploiement des derniers produits et services.
Il s'agit d'un poste à temps plein assorti d'avantages sociaux, notamment une politique de vacances généreuse et une assurance maladie, dentaire, vie et invalidité.
Nous avons construit un système de dossiers électroniques de classe mondiale, complet, entièrement intégré et centré sur le patient.
Cette solution automatise la documentation relative à la prestation des soins de santé tout en fournissant une aide à la décision clinique et en soutenant les meilleures pratiques.
* Développer et maintenir une connaissance solide et précise de bout en bout des processus et des procédures applicables
* Contribuer au suivi des problèmes ou des escalades liés au projet et élaborer des stratégies de réponse et des actions pour résoudre les problèmes
* Faciliter la collecte des exigences des flux de travail des clients afin de compléter la conception des systèmes
* Utiliser les connaissances de base pour effectuer l'analyse du flux de travail et des processus du client. Formuler des recommandations pour optimiser l'utilisation et l'intégration de divers logiciels tiers. Présenter les recommandations au client et travailler avec lui pour convenir d'un plan de mise en œuvre
* Travailler en collaboration pour évaluer l'impact des demandes de changement à des fins d'estimation de l'effort et de planification des capacités
* Former les clients à l'utilisation du logiciel en utilisant une variété de plateformes
* Utiliser un système CRM pour le suivi et la résolution des problèmes
* Élaborer des manuels et des guides de formation à la mise en œuvre destinés aux clients
* Contribuer au suivi des problèmes ou des escalades liés au projet et élaborer des stratégies de réponse et des actions pour résoudre les problèmes
* Travailler avec l'équipe de projet pour garantir le respect des délais de livraison pour l'ensemble du projet
* Travailler avec les équipes de projets informatiques et les unités commerciales pour aider à recueillir les exigences commerciales afin de faciliter la conception et le développement des applications logicielles
* Comprendre et atteindre les objectifs de Harris Healthcare concernant la mise en œuvre, les revenus et les mesures de performance
* Autres tâches selon les besoins
Ce que nous recherchons
...
....Read more...
Type: Permanent Location: Quebec City, CA-QC
Salary / Rate: 90000
Posted: 2024-03-31 08:22:11
-
Your Job
VMI Specialist position requires making independent decisions and maintaining an elevated level of accuracy when determining customer stock levels and determining what is needed at a customer hub.
Attention to detail and working closely with customers is needed to maintain stock accuracy levels that prevent line downs as well as avoiding any excess inventory issues.
You will maintain the inventory for specific customers in the VMI program and ensure that transactions are made on a timely basis to maintain accurate and adequate inventory balances.
What You Will Do
* Coordinate the transition of customers currently processing direct orders, to a VMI program while following the proper VMI guidelines; continue to add new materials to VMI when possible.
* Analyze parts on consignment and customer forecasts routinely to identify where parts may be removed if they do not meet the minimum requirements; manage approved part list per customer.
* Help to ensure that updated forecast information is used to drive the replenishment of the warehouse inventory.
* Ensure that all inventory and invoicing transactions are made accurately and in a timely manner.
Manage secured inventory adjustment transactions.
Negotiate any aged inventory pulls needed and run reports to support data.
Collaborate with customers and escalate only when needed.
* Work with Planning, Accounting and Product Management to position inventory at Molex and 3rd Party warehouse locations to best accommodate customer forecast fluctuation.
Run waterfall charts to determine customer liability.
* Collaborate with customers, Sales, Plants, Pricing, Logistics, Finance, and 3 rd Party warehouses to resolve any differences regarding balances, quality issues, contract/pricing issues, etc.
Serve as an interface to provide delivery and tracking information.
Who You Are (Basic Qualifications)
* Bachelors degree or equivalent work experience
* Work experience in customer service in a manufacturing environment, Logistics
* Proficient in utilizing SAP.
* Demonstrates high level analytical and proactive decision making to anticipate and resolve problems.
What Will Put You Ahead
* Understanding of manufacturing and inventory flows and the relationship between related transactions and systems.
* Organization skills to anticipate, plan, organize and self-monitor workload .
* Excellent customer service skills to manage and negotiate challenging situations.
* Previous inventory control responsibility for off-site programs.
* Previous production planning and inventory control experience; understanding of program management and interaction.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may b...
....Read more...
Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2024-03-29 07:17:48
-
Your Job
Are you a balanced blend of "Analytical" and "People Person"? Are you looking for not just a job, but a place to build your career? Would you love an opportunity to use your Spanish and English language skills to customize and enhance your role? Molex is proud to employ some of the most diverse, customer-focused and engaged Customer Success Professionals you could hope to meet! We're looking to grow our team at our in our Guadalajara, MX office.
As a Representative of our Customer Service Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base.
You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform), providing vital information to help our customers successfully achieve their production plans.
If you are looking to be a part of a team recognized as critical to the success of our business and provide world-class service to the customers of a highly respected global technology company, we'd like to talk with you!
What You Will Do
* Interact with customers daily via email, phone and through our Salesforce Service Cloud platform, which we will train you to use.
* Support the Order Management Process, including pre-and post-order activities, like reviewing documents for accuracy, ensuring Molex minimum order quantities are met, pricing is correct, etc.
* Collaborate with our partners in Sales to share information and present a unified message, ensuring value creation for both Molex and the customer.
* Manage order changes in SAP system and compile data reports on schedule agreement activity from the SAP system.
* Attend and participate in team meetings and departmental trainings to support CX (Customer Experience) Team activities; offer input and interact with your team members.
* Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
Engage in a respectful challenge process where all ideas are valued.
Who You Are (Basic Qualifications)
* High school diploma or higher
* Minimum 3 years of customer facing job-related experience
* Experience with Microsoft Office Suite
* Effective communication skills that demonstrate the ability to express ideas clearly.
The ability to organize data and analyze the information to tell a story.
* Organizational, time management and interpersonal skills
What Will Put You Ahead
* SAP Knowledge
* Salesforce Knowledge
* Customer-facing experience handling inquiries in a manufacturing or logistics environment
* Intermediate Excel skills
* College degree
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market da...
....Read more...
Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2024-03-29 07:17:47
-
Sign on Bonus for External Candidates!
The Relationship Specialist II (RS II) is a universal role that encompasses various duties and responsibilities of a concierge, RS I, ITM Rep and Relationship Manager I in order to serve our members as needed in-person or over the phone to sustain and support branch operations.
Under general supervision, they will guide members to the proper destination for the appropriate resolution or assist them directly.
The RS II performs a wide variety of job duties including, opening new accounts/sub-shares, receiving and disbursing cash, plastic card services, originating and processing loan applications, and referring Mortgage, Investments, and Autoland.
The RS II also performs wide variety of account maintenance and transactions.
Meeting and exceeding performance goals and revenue targets will be part of the RS II Minimum Performance Standards.
The RS II ensures member transactions are processed in an accurate and timely manner to achieve the Credit Union’s member service objectives.
The RS II is also responsible for providing operational support and exceptional member service while maintaining controls and safeguards.
This role’s primary focus is the member experience and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
They must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Consults with members.
Identifies needs, offers solutions, and follows up on any pending transactions.
Holds conversations that matter with members either in person or over the phone.
Calls on various call reports to garnish more business throughout the workday and during scheduled call nights throughout the month.
* Performs various job duties including but not limited to: Escorting member’s to appropriate destinations for the appropriate resolution, receiving and disbursing funds, opening new accounts/sub-shares, and originating loans.
As needed, inputs, processes and funds consumer loan types such as Closed-end Signature and VISA.
* Performs a wide variety of account maintenance including issuing/re-pinning ATM/Debit Cards, changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts, notary services and issuing Cashier’s Checks.
* Recommends and refers appropriate products and services including Mortgage, Investment Services, and Autoland from having conversations that matter with members.
* Ensures the branch is in balance including the TCR.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Comple...
....Read more...
Type: Permanent Location: Juneau, US-AK
Salary / Rate: 20.78
Posted: 2024-03-29 07:12:13
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Automotive Accounting Software Trainer (DTO Bilingual Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean.
This position will support mostly our Quebec based clients.
Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.
Job Responsibilities:
* Learn and develop an understanding of the PBS software.
* Learn and develop an understanding of the process for training customers on the PBS software.
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues...
....Read more...
Type: Contract Location: Ottawa, CA-ON
Salary / Rate: Not Specified
Posted: 2024-03-29 07:11:44
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Automotive Accounting Software Trainer (DTO Bilingual Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean.
This position will support mostly our Quebec based clients.
Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.
Job Responsibilities:
* Learn and develop an understanding of the PBS software.
* Learn and develop an understanding of the process for training customers on the PBS software.
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues...
....Read more...
Type: Permanent Location: Montreal, CA-QC
Salary / Rate: Not Specified
Posted: 2024-03-29 07:11:19
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As an Accounting Software Trainer (DTO Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone.
DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Arlington, Texas office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within the DTO team
* Maintain documentation and update as processes cha...
....Read more...
Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2024-03-29 07:11:04
-
Your Job
Guardian Glass is seeking you to become our next Inside Sales Coordinator.
Our Team
Inside Sales Coordinator is fully responsible for assigned customers' relationship and support.
This role provides pre-sales and after-sales support and handles end-to-end the order fulfilment process.
The role includes orders coordination, development of customer-supplier relationship in collaboration with outside sales representatives and follow-up of customers' files and requests.
Inside Sales Coordinator is a key contact between the customers, our outside sales team, and the plants throughout Europe.
In that scope, Inside Sales Coordinator is to identify and understand customers' needs and provide them with the most suitable solution for their business activities.
Inside Sales Coordinator works in close cooperation with marketing, finance, technical, logistics, production, and shipping.
Furthermore, Inside Sales Coordinator is also responsible for quotations and follow-up of projects.
This requires an excellent knowledge of the markets and customers, as well as production and logistics constraints.
Position operates in a dynamic environment; the ideal candidate will be able to identify problems and apply continuous improvement processes and methodologies to be able to counteract with solutions.
What You Will Do
* Acts as a primary point of contact for any client inquiries related to business
* Develops trustful relationships with clients ensuring continued Guardian supplier relations
* Ensures a seamless satisfactory customer experience across all sales channels
* Ensures the correct products and services are delivered to customers in a timely manner
* Resolves customer account enquiries in a timely and satisfactory manner in close collaboration with the Order Fulfilment Team
* Anticipates customer needs and can identify value added business opportunities
* Establishes mutual beneficial outcomes in client relationship through service activities, all in close collaboration with internal stakeholders
* Expands the relationships with existing customers by proposing solutions that meet their objectives
* Identifies opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business
Who You Are (Basic Qualifications)
* Fluent in English, both written and spoken
* Previous experience within an Inside Sales or Customer Service role is desirable
* Strong communication and interpersonal skills with an aptitude of building relationships
* Effective organizational skills
* Problem-solving and negotiation skills
* Must be proactive, customer focused, and results oriented
* Good PC skills in MS Office
* Ability to effectively question or challenge the status quo
What Will Put You Ahead
* Bachelor's degree
* Efficient, accurate and focused to detail
* Multitasking and with good organiza...
....Read more...
Type: Permanent Location: Katowice, PL-SL
Salary / Rate: Not Specified
Posted: 2024-03-29 07:09:21
-
maternity leave) for 8 months>
Your Job
To be the main point of contact for all order fulfillment activities, responding to inquiries of the assigned customer accounts promptly and efficiently.
Co-ordination of all post-order activities on shipping and complaint handling.
Our Team
What You Will Do
1.
Order entry accuracy and issue fixed.
2.
Meet / Exceed customers' expectation on all services provided that include order acknowledgement & confirmation, delivery commitment and QA responses & resolution.
3.
Work with Sales to achieve Billing target.
4.
Distribution Scrap allowance as applicable.
Process distribution scrap requests per contractual agreement and within company guidelines.
5.
Build sustainable relationships and trust with customer accounts through open and interactive communication including joint the con-call meeting, QBR.
6.
Monthly reporting to CSR supervisor/manager in timely and accurate manner.
7.
Perform other related duties as assigned by management.
8.
Work with all related parties to internal optimization program/project.
9.
Other tasks by special support: sample shipment, customer master maintenance, collaboration with the team for payment issue.
PERFORMANCE MANAGEMENT:
1.
Customer Satisfaction (Scorecards).
2.
Delivery Performance goals as per the company Focal Points.
3.
Reduce Service related Quality Notifications as per company Focal Points.
4.
To comply with all Focal Points and departmental goals as determined at the beginning of each Fiscal Year.
SCOPE: Entity focal points and Customer Satisfaction (Scorecards)
Who You Are (Basic Qualifications)
EDUCATION:
REQUIRED:
* Diploma or above; equivalent with few years of relevant Customer Service experience.
* English language is mandatory where in some location Mandarin may also be mandatory.
•
Good PC skills are necessary including Microsoft Excel, Word & Outlook.
PREFERRED:
* Knowledge of SAP is an advantage or knowledge in ERP system would be preferred.
* User experience: Salesforce platform
WORK EXPERIENCE:
Ideally with some Customer Service experience is desirable.
What Will Put You Ahead
SKILLS & ABILITIES:
REQUIRED:
* Problem Solving: Offer solutions and efficient responses to meet customer requirements operating within the company guidelines and goals.
* Decision Making: Make efficient decisions meeting customer requirements following company policies and business guidelines.
* Communication skills to liaise with internal and external contacts.
* Negotiation skills: Considering customer satisfaction and optimizing business results for Molex.
PREFERRED:
The ideal candidate will be proactive, flexible, shows genuine interest in customer needs and has a sense of urgency.
The candidate will have an organized approach, is expected to work independently in a high pressure environment and needs to show a sense of urgency to address customer issues.
Confident...
....Read more...
Type: Permanent Location: Tamsui District, TW-TPE
Salary / Rate: Not Specified
Posted: 2024-03-29 07:09:14
-
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
027125 Customer Service Representative (Open)
Job Description:
Greif's Tubes and Cores production facility, located in Riviera Beach, FL, has an exciting Customer Service Representative opportunity available; this position is key to our business success as it will have direct interaction with internal and external customers and will be key to our company vision of being the best-performing customer service company out there by providing legendary customer service to all of our customers.
Some of the benefits you will enjoy:
* 3-weeks PTO
* 10 paid holidays
* Comprehensive Medical, Dental, and Vision coverage – Effective Day 1
* 401K company match
* Tuition reimbursement (up to $5,250 each year).
* Yearly Bonus/Performance Incentives
Key Responsibilities
* Provide quality service and support to external and internal customers.
* Promptly answer customer telephone calls and respond to e-mails.
* Communicates pricing, product information, shipping dates, and other appropriate order information to customers to ensure customer satisfaction.
* Scheduling transportation and Logistics
* Collects information and creates reports as required.
* Addresses escalated and more complex level issues with customers.
* Identifies opportunities to update or improve processes/procedures and recommends the appropriate staff.
* Performs other duties as assigned.
Education and Experience
* High school diploma or equivalent required with at least three to five years of administrative and customer service experience in a manufacturing environment.
* Paper Industry experience is a plus but not required.
* MS Office and ERP Systems knowledge a plus
Knowledge and Skills
* Good problem-solving and planning skills.
* Must be able to multitask and meet deadlines in a fast-paced environment.
* Ability to think critically, solve problems, and act with good judgment is essential.
* Strong organizational and communication skills.
* Must have proficient computer skills, Microsoft Office programs, Excel, and Word.
* Superior interpersonal skills are a must.
* Must be detail-oriented.
#LI-MK1
40
EEO Statement:
https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth.
Greif, Inc.
is an equal opportunity employer.
We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.
EOE/Minority/Female/Disabled/Veteran.
For more information read Greif’s Equal Opportunity Policy.
....Read more...
Type: Permanent Location: Riviera Beach, US-FL
Salary / Rate: Not Specified
Posted: 2024-03-28 07:41:15
-
Key responsibilities:
* Support the FP&A Manager in the forecasting processes,
* Assisting in the production of deferred revenue schedules,
* Support in trend analysis – customer / product / market.
* Help Improving data in Salesforce applying your own ideas and those from the wider teams.
* Create timely and meaningful reports from Salesforce.
Raising awareness and generating actions as needed.
* Supporting the renewals and sales teams with client onboarding activities.
* Look to continuously improve the operational processes on an ongoing basis, making appropriate improvement suggestions to managers.
* Support the commercial teams through project evaluation and modelling.
* Providing clear, concise financial analysis for ad-hoc projects
* Special projects & ad hoc reporting as required.
....Read more...
Type: Permanent Location: London, GB-LND
Salary / Rate: Not Specified
Posted: 2024-03-28 07:36:41
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Automotive Sales Software Trainer (DTO Bilingual Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean.
This position will support mostly our Quebec based clients.
Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.
Job Responsibilities:
* Learn and develop an understanding of the PBS software.
* Learn and develop an understanding of the process for training customers on the PBS software.
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the cor...
....Read more...
Type: Permanent Location: Montreal, CA-QC
Salary / Rate: Not Specified
Posted: 2024-03-28 07:14:44
-
The Outbound Relationship Consultant will place outbound calls to potential members seeking to open new memberships and enhance member’s relationships with the credit union.
They will also call on leads from our existing member base to meet or exceed credit union goals.
This position cross-sells Credit Union products and services including: deposits, loans, Investments, insurance products, first mortgages and Autoland. This position is expected to represent the Credit Union in a positive and professional manner at all times and required at a minimum to meet or exceed assigned members service and/or sales goals. This position adds value by presenting a professional image of the Credit Union since this is the first point of contact for members.
This position supports Credit Union depository and lending products as well as assists in the achievement of overall service and sales related goals.
Responsibilities:
* Generate business through outbound calls using call lists to achieve sales goals. Work directly with members/potential members via telephone, and email having conversations that matter goals and provides appropriate solutions.
Educates members on product offerings and services to improve their financial well-being. Explains pricing and answers questions from members/potential members building value in the member relationship. Tracking daily phone calls.
* Follows up with members/potential members via telephone or email following initial contact.
* Tracking daily sales totals/production
* Resolving member requests-calculating terms on loans/CDs
* Continued product education and compliance training to better service member calls.
* Maintains accurate daily record of member conversations in CRM.
* Treats all co-workers and members with respect.
* Supports and participates in continuous improvement activities.
* Represents the Credit Union in a positive and professional manner.
* Other related duties as assigned.
* Maintains member and other sensitive information with confidentiality.
Qualifications:
* Minimum 3 years related experience with Nuvision and/or prior loan experience with a proven track record in meeting and or exceeding sales goals
* Proven ability to originate business through outbound calling activity.
* Working knowledge of applicable law, regulations, compliance practices and Credit Union procedures.
* Solid knowledge of deposit, loan and ancillary products/services
* Basic understanding of applicable lending regulations
* Excellent communication and phone skills including professional verbal skills and etiquette
* Strong interpersonal skills in order to effectively communicate with members, staff and management
* Able to listen, identify a need and offer a solution to a members need.
* Solid computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel)
* Able to manage multipl...
....Read more...
Type: Permanent Location: Huntington Beach, US-CA
Salary / Rate: Not Specified
Posted: 2024-03-27 07:12:54
-
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
027071 Customer Service Specialist (Open)
Job Description:
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works with little guidance and oversight.
Key Responsibilities
* Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
* Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
* Trains new Customer Service Coordinators.
* Performs other duties as assigned.
Education and Experience
* Typically possesses a high school diploma and 2-4 years of experience.
Knowledge and Skills
* Demonstrated skills in verbal and written communications.
* Solid knowledge of product.
* Proficient computer skills with the ability to learn new software.
* Good knowledge of basic office equipment (i.e.
copiers, fax machines, calculators, etc.).
* Good organization and data entry skills.
* Good attention to detail.
* Self starter that can work with minimal supervision.
#LI-NG1
40
EEO Statement:
https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth.
Greif, Inc.
is an equal opportunity employer.
We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.
EOE/Minority/Female/Disabled/Veteran.
For more information read Greif’s Equal Opportunity Policy.
....Read more...
Type: Permanent Location: Mt Sterling, US-KY
Salary / Rate: Not Specified
Posted: 2024-03-26 07:35:00
-
Sign on Bonus for External Candidates!
The Relationship Specialist II (RS II) is a universal role that encompasses various duties and responsibilities of a concierge, RS I, ITM Rep and Relationship Manager I in order to serve our members as needed in-person or over the phone to sustain and support branch operations.
Under general supervision, they will guide members to the proper destination for the appropriate resolution or assist them directly.
The RS II performs a wide variety of job duties including, opening new accounts/sub-shares, receiving and disbursing cash, plastic card services, originating and processing loan applications, and referring Mortgage, Investments, and Autoland.
The RS II also performs wide variety of account maintenance and transactions.
Meeting and exceeding performance goals and revenue targets will be part of the RS II Minimum Performance Standards.
The RS II ensures member transactions are processed in an accurate and timely manner to achieve the Credit Union’s member service objectives.
The RS II is also responsible for providing operational support and exceptional member service while maintaining controls and safeguards.
This role’s primary focus is the member experience and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
They must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Consults with members.
Identifies needs, offers solutions, and follows up on any pending transactions.
Holds conversations that matter with members either in person or over the phone.
Calls on various call reports to garnish more business throughout the workday and during scheduled call nights throughout the month.
* Performs various job duties including but not limited to: Escorting member’s to appropriate destinations for the appropriate resolution, receiving and disbursing funds, opening new accounts/sub-shares, and originating loans.
As needed, inputs, processes and funds consumer loan types such as Closed-end Signature and VISA.
* Performs a wide variety of account maintenance including issuing/re-pinning ATM/Debit Cards, changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts, notary services and issuing Cashier’s Checks.
* Recommends and refers appropriate products and services including Mortgage, Investment Services, and Autoland from having conversations that matter with members.
* Ensures the branch is in balance including the TCR.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Complete...
....Read more...
Type: Permanent Location: Martinez, US-CA
Salary / Rate: Not Specified
Posted: 2024-03-26 07:27:47
