-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:15
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:15
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:14
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:13
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:13
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:12
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:12
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:11
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:10
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:09
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:08
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:07
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:07
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:04
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:02
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:01
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:01
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:00
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-09-12 08:39:59
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-09-12 08:39:59
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-09-12 08:39:58
-
Description & Requirements
Maximus is seeking a Tier 1 IT User Support Specialist to support work with a Health client remotely.
The Tier 1 Support Agent provides first-line support for end users by addressing technical issues, service requests, and incident tickets.
The agent serves as the initial point of contact for users seeking assistance with systems, applications, and IT services, ensuring prompt and accurate resolution or escalation according to service-level agreements (SLAs).
This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Job-Specific Essential Duties and Responsibilities:
* Resolve Tier 0/1 tickets within 48 hours.
* Provide support for username/password issues, basic troubleshooting.
* Support and escalate issues related to Chatbot, Knowledge base and common issues.
Job-Specific Minimum Requirements:
* 1+ years of work experience is required.
* Bachelor's degree is required.
An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
* Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
* The ability to obtain, and maintain, a Public Trust clearance is required.
*This is a SCA Wage Determination position
#techjobs #veteransPage #clearance
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
22.93
Maximum Salary
$
22.93
*
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-09-12 08:39:57
-
Description & Requirements
Maximus is seeking a Tier 1 IT User Support Specialist to support work with a Health client remotely.
The Tier 1 Support Agent provides first-line support for end users by addressing technical issues, service requests, and incident tickets.
The agent serves as the initial point of contact for users seeking assistance with systems, applications, and IT services, ensuring prompt and accurate resolution or escalation according to service-level agreements (SLAs).
This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Job-Specific Essential Duties and Responsibilities:
* Resolve Tier 0/1 tickets within 48 hours.
* Provide support for username/password issues, basic troubleshooting.
* Support and escalate issues related to Chatbot, Knowledge base and common issues.
Job-Specific Minimum Requirements:
* 1+ years of work experience is required.
* Bachelor's degree is required.
An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
* Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
* The ability to obtain, and maintain, a Public Trust clearance is required.
*This is a SCA Wage Determination position
#techjobs #veteransPage #clearance
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
22.93
Maximum Salary
$
22.93
*
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-09-12 08:39:56
-
Description & Requirements
Maximus is seeking a Tier 1 IT User Support Specialist to support work with a Health client remotely.
The Tier 1 Support Agent provides first-line support for end users by addressing technical issues, service requests, and incident tickets.
The agent serves as the initial point of contact for users seeking assistance with systems, applications, and IT services, ensuring prompt and accurate resolution or escalation according to service-level agreements (SLAs).
This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Job-Specific Essential Duties and Responsibilities:
* Resolve Tier 0/1 tickets within 48 hours.
* Provide support for username/password issues, basic troubleshooting.
* Support and escalate issues related to Chatbot, Knowledge base and common issues.
Job-Specific Minimum Requirements:
* 1+ years of work experience is required.
* Bachelor's degree is required.
An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
* Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
* The ability to obtain, and maintain, a Public Trust clearance is required.
*This is a SCA Wage Determination position
#techjobs #veteransPage #clearance
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
22.93
Maximum Salary
$
22.93
*
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-09-12 08:39:55
-
Description & Requirements
Maximus is seeking a Tier 1 IT User Support Specialist to support work with a Health client remotely.
The Tier 1 Support Agent provides first-line support for end users by addressing technical issues, service requests, and incident tickets.
The agent serves as the initial point of contact for users seeking assistance with systems, applications, and IT services, ensuring prompt and accurate resolution or escalation according to service-level agreements (SLAs).
This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Job-Specific Essential Duties and Responsibilities:
* Resolve Tier 0/1 tickets within 48 hours.
* Provide support for username/password issues, basic troubleshooting.
* Support and escalate issues related to Chatbot, Knowledge base and common issues.
Job-Specific Minimum Requirements:
* 1+ years of work experience is required.
* Bachelor's degree is required.
An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
* Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
* The ability to obtain, and maintain, a Public Trust clearance is required.
*This is a SCA Wage Determination position
#techjobs #veteransPage #clearance
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
22.93
Maximum Salary
$
22.93
*
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-09-12 08:39:55
