-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: 25
Posted: 2024-05-04 10:14:42
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: 25
Posted: 2024-05-04 10:14:40
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: 25
Posted: 2024-05-04 10:14:39
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: 25
Posted: 2024-05-04 10:14:38
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: 25
Posted: 2024-05-04 10:14:37
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: 25
Posted: 2024-05-04 10:14:36
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: 25
Posted: 2024-05-04 10:14:34
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: 25
Posted: 2024-05-04 10:14:33
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: 25
Posted: 2024-05-04 10:14:32
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: 25
Posted: 2024-05-04 10:14:30
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: 25
Posted: 2024-05-04 10:14:28
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: 25
Posted: 2024-05-04 10:14:27
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: 25
Posted: 2024-05-04 10:14:25
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: 25
Posted: 2024-05-04 10:14:24
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: 25
Posted: 2024-05-04 10:14:23
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: 25
Posted: 2024-05-04 10:14:21
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: 25
Posted: 2024-05-04 10:14:20
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: 25
Posted: 2024-05-04 10:14:18
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: 25
Posted: 2024-05-04 10:14:17
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: 25
Posted: 2024-05-04 10:14:14
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: 25
Posted: 2024-05-04 10:14:12
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: 25
Posted: 2024-05-04 10:14:11
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: 25
Posted: 2024-05-04 10:14:09
-
Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: 25
Posted: 2024-05-04 10:14:08
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Description & Requirements
Maximus is looking for a Team lead to help support the Financial Reconciliation team
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Prepare account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Essential Duties and Responsibilities:
* Monitor and report volume to management using the Daily Volume Report (DVR)
* Ensuring OOS (Out of Standard) volume is worked and SLAs (Service Level Agreement) are met
* Assigning volume to be worked
* Skilling agents in ENCORE/IDT/Salesforce
* Running PACs/scripts to process volume in a "lights out" process
* Verifying any exceptions are reported on the DVR
* Report volume received via (PAC) Process Automation & Control
* Resolve high priority accounts from OCA (Office of Customer Advocate), management, CSI database, or special requests from FSA for research/document requests
* Respond to customer inquiries in a professional and timely manner
* Priority requests from Call Center, Webchat escalations, & IL Dispute IDTs
* Assist with monthly/daily quality control (QC)
* Shadow/reverse shadow agents struggling to meet performance levels
* Provide best practices (keyboard shortcuts, dual monitor set up with applications)
* Identifying and reporting system issues with the following: CLASS (Consolidated Loan Administration Servicing System) and IDT (Inter Departmental Transmittal) database error messages
* Assist in audit requests
* Providing timelines or documents for auditors
Minimum Requirements:
* High School diploma or equivalent with Associate degree and/or 2-4 years of experience.
* May have additional training or education in area of specialization.
* Servicing Specialist or financial and/or customer service background
* Demonstrated ability to successfully mentor less senior Servicing Specialists in completing day -to-day activities.
* Thorough understanding of business area processes and applicable department systems in the Repayment Options area.
* Ability to clearly articulate detailed processes and procedures to ensure understanding by all audience levels dealing with income driven repayment plans
* Must be able to effectively handle escalated customer accounts or issues
* Demonstrated negotiation skills and the ability to influence others.
* Typically acts as a lead or expert with considerable on-the-job experience.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* Must reside in the U.S.
* Must be a U.S.
citizen.
* Must be able to pass a ...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: 25
Posted: 2024-05-04 10:14:07
