-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:21
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Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:20
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Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:19
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:18
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:17
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:16
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:15
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Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing.
Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws.
Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family! Minimum
- High School Diploma or GED
- Must be 18 years of age
- Ability to handle highly confidential information
- Completion of national registration, certification or licensure
Desired
- Any previous comparable experience
- Any equivalent experience of a pharmacy technician- Support company health and wellness initiatives
- Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company s policies regarding the same
- Maintain a current national and/or state registration, certification, or license depending on state requirements
- Assist pharmacist in all responsibilities except those that require a pharmacist s professional judgement
- Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
- Support the continued coaching and training of clerks and/or technicians
- Compound medications according to state and any other regulations
- Perform post fill audits to verify prescription information matches computer records
- Support non-dispensing services through the use of various platforms, resources, and applications
- Complete the all aspects of CLIA-waived screenings consistent with state and federal law as well as company polices
- Provide any additional health and wellness services allowed by state and other regulatory bodies
- Comply with and rei...
....Read more...
Type: Permanent Location: DeSoto, US-TX
Salary / Rate: Not Specified
Posted: 2024-05-04 10:18:14
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:13
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:12
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:11
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:10
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:09
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:08
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:07
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:06
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:04
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:03
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:02
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:01
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: 23.76
Posted: 2024-05-04 10:18:00
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: 23.76
Posted: 2024-05-04 10:17:59
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: 23.76
Posted: 2024-05-04 10:17:58
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: 23.76
Posted: 2024-05-04 10:17:57
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
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Type: Permanent Location: Miami, US-FL
Salary / Rate: 23.76
Posted: 2024-05-04 10:17:56
