-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR033465
....Read more...
Type: Permanent Location: Tiffin, US-OH
Salary / Rate: Not Specified
Posted: 2024-05-04 10:19:40
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 53150
Posted: 2024-05-04 10:19:39
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Embrace the Customer 1ststrategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
* Must be 18 or older
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math (counting, addition, subtraction)
Desired
* Retail experience
* Second language (speaking, reading and/or writing)
* Promote trust and respect among associates, with a positive attitude.
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
* Inform customers of frozen food specials.
* Recommend frozen food items to customers to ensure they get the products they want and need.
* Check product quality to ensure freshness.
Review "sell by" dates and take appropriate action.
* Label, stock and inventory department merchandise.
* Report product ordering/shipping discrepancies to the department manager.
* Stay current with present, future, seasonal and special ads.
* Adhere to all food safety regulations and guidelines.
* Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
* Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
* Notify management of customer or employee accidents.
* Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.
....Read more...
Type: Permanent Location: Monona, US-WI
Salary / Rate: Not Specified
Posted: 2024-05-04 10:19:38
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Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:36
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Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:35
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR033564
....Read more...
Type: Permanent Location: Bowling Green, US-OH
Salary / Rate: Not Specified
Posted: 2024-05-04 10:19:34
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:33
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR033544
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2024-05-04 10:19:32
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:31
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:30
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:28
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:27
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:26
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:25
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:24
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:23
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:22
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:21
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:20
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:19
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:18
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:17
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:16
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:15
-
Description & Requirements
Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC client.
Essential Duties and Responsibilities:
- Work on a variety of projects requiring considerable judgement and initiative.
- Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
Project Specific Duties:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases,
troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Education and Experience:
•Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
•At least two (2) years of relevant Help Desk experience required
•Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
•Experience with and/or ability to use call center telephony equipment
•Experience in customer support or call center support
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
•Government experience preferred - Strong verbal and written communication skills
•Strong analytical and problem-solving skills
•Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
•Highly detail-oriented, organized, timely, and customer service-oriented
•Ability to work well independently and in a team setting
•Adaptable, flexible and able to deal with ambiguity and change
•Excellent oral and written communication and customer service skills
•Excellent attention to detail and good analytical skills
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 3-5 years of experience.
- May have additional training or education in area of s...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: 23.76
Posted: 2024-05-04 10:19:14
