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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 53150
Posted: 2024-05-04 10:20:07
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: 53150
Posted: 2024-05-04 10:20:06
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: 53150
Posted: 2024-05-04 10:20:05
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: 53150
Posted: 2024-05-04 10:20:04
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: 53150
Posted: 2024-05-04 10:20:03
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 53150
Posted: 2024-05-04 10:20:02
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: 53150
Posted: 2024-05-04 10:20:01
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 53150
Posted: 2024-05-04 10:20:00
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: 53150
Posted: 2024-05-04 10:19:59
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 53150
Posted: 2024-05-04 10:19:58
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 53150
Posted: 2024-05-04 10:19:57
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 53150
Posted: 2024-05-04 10:19:56
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 53150
Posted: 2024-05-04 10:19:55
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 53150
Posted: 2024-05-04 10:19:54
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 53150
Posted: 2024-05-04 10:19:53
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 53150
Posted: 2024-05-04 10:19:52
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 53150
Posted: 2024-05-04 10:19:51
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 53150
Posted: 2024-05-04 10:19:50
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 53150
Posted: 2024-05-04 10:19:49
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 53150
Posted: 2024-05-04 10:19:48
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 53150
Posted: 2024-05-04 10:19:47
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Description & Requirements
Maximus is hiring a Clinical Assessor - Mental Health (Hybrid Remote in Illinois) to support the IL SALT program.
The Clinical Assessor will conduct in-person SMHRF assessments to determine needs for services and support, in accordance with confidentiality and program requirements.
Why Maximus?
* Tuition Reimbursement Program
* 401K plan with company matching
* Mileage reimbursement
* Quarterly bonus opportunities
* Paid Time Off
* Employee Assistance Program (EAP) for your well-being
* Employee wellness programs and enticing discount programs
This position requires 85% travel throughout northern Cook County, IL.
Program Specific Requirements/Preferences:
* Master's Degree required
* Minimum 2 years work experience in mental health, social services or related field required
* Highly skilled using Microsoft office required
* Social worker, psychologist, or therapist background preferred
* Ability to provide close attention to detail required
* Knowledge of SMHRF Assessments preferred
* Must be able to work independently, managing tasks without supervision and getting them completed in a timely manner required
* Ability to travel on a daily basis to conduct in person assessments
* Attention to detail
* Flexibility - able to handle last minute schedule changes
* Independently managing tasks without supervision and getting them completed in a timely manner.
Home Office Requirements:
* Maximus provides company-issued computer equipment
* Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
* Private and secure workspace
Essential Duties and Responsibilities:
- Responsible for completing medical and/or behavioral health assessments within contract requirements
- Conducts on-site, video call and/or telephonic assessments to determine an individual's needs for services and supports, eligibility, level of care or related outcome
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Travel may be required based on program contract requirements
- Performs other related duties as assigned.
- Preferred knowledge may include community support programs, long-term care assessment and level of care in medical, behavioral health or related programs
- Knowledge and understanding of medical and/or behavioral health diagnoses and prescribed medications
- Ability to collect data, define problems, establish facts, and draw valid conclusions
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently and meet timelines
Minimum Requirements
Minimum Qualifications:
- Education and licensure requirements are based on program contract requiremen...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: 28.5
Posted: 2024-05-04 10:19:46
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 53150
Posted: 2024-05-04 10:19:44
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Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR033496
....Read more...
Type: Permanent Location: Jackson, US-MI
Salary / Rate: Not Specified
Posted: 2024-05-04 10:19:42
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 53150
Posted: 2024-05-04 10:19:41
