-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Duties and Responsibilities
- Customer service is the primary function.
- Answer Incoming calls, emails and chats from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, and chats are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Maintain a current understanding of CDC INFO procedures in order to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-29 10:40:04
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Duties and Responsibilities
- Customer service is the primary function.
- Answer Incoming calls, emails and chats from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, and chats are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Maintain a current understanding of CDC INFO procedures in order to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:40:03
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Duties and Responsibilities
- Customer service is the primary function.
- Answer Incoming calls, emails and chats from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, and chats are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Maintain a current understanding of CDC INFO procedures in order to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:40:03
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Duties and Responsibilities
- Customer service is the primary function.
- Answer Incoming calls, emails and chats from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, and chats are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Maintain a current understanding of CDC INFO procedures in order to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:40:02
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Duties and Responsibilities
- Customer service is the primary function.
- Answer Incoming calls, emails and chats from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, and chats are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Maintain a current understanding of CDC INFO procedures in order to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-29 10:40:01
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Duties and Responsibilities
- Customer service is the primary function.
- Answer Incoming calls, emails and chats from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, and chats are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Maintain a current understanding of CDC INFO procedures in order to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-29 10:40:01
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Duties and Responsibilities
- Customer service is the primary function.
- Answer Incoming calls, emails and chats from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, and chats are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Maintain a current understanding of CDC INFO procedures in order to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-29 10:40:00
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Duties and Responsibilities
- Customer service is the primary function.
- Answer Incoming calls, emails and chats from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, and chats are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Maintain a current understanding of CDC INFO procedures in order to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:59
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Duties and Responsibilities
- Customer service is the primary function.
- Answer Incoming calls, emails and chats from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, and chats are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Maintain a current understanding of CDC INFO procedures in order to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:59
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:58
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Duties and Responsibilities
- Customer service is the primary function.
- Answer Incoming calls, emails and chats from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, and chats are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Maintain a current understanding of CDC INFO procedures in order to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:58
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:57
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:56
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:56
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:55
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:54
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:54
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:53
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:52
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:52
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:51
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:51
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:50
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:49
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current, active RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center or Telehealth experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pa...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-29 10:39:49
