-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2026-10-01 11:08:02
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:58
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:55
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:51
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:49
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:46
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:43
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:38
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:33
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:31
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:27
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:24
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:20
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:17
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:09
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-10-01 11:07:03
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:59
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:58
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:58
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:57
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:56
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:56
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:55
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:54
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:54
