-
Essential Duties and Responsibilities:
- Conduct an orientation training with newly contracted providers via a communication platform.
- Analyze the first 5 to 10 submitted reports for newly contracted or reactivated providers on an individual basis.
- Conduct report review sessions with providers.
- Detect and summarize trends of errors in reports.
- Conduct remedial retraining sessions with providers that have been identified as needing improvement in report quality by either VA, Medical Advisory Board or VES Leadership.
- Provide in depth feedback on progress to providers via phone correspondence.
- Evaluate and approve providers to open scheduling when appropriate.
- Work closely in cooperation with the Quality Control, Scheduling, and Recruiting departments.
- Ability to work a shift of 8:00am-4:30pm CST Monday-Friday required
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.
will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.
New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire.
Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- Associate degree required; Bachelor's degree preferred.
- 1 year previous VES Quality Analyst experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
23.00
Maximum Salary
$
30.30
*
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-02-17 07:30:02
-
Essential Duties and Responsibilities:
- Conduct an orientation training with newly contracted providers via a communication platform.
- Analyze the first 5 to 10 submitted reports for newly contracted or reactivated providers on an individual basis.
- Conduct report review sessions with providers.
- Detect and summarize trends of errors in reports.
- Conduct remedial retraining sessions with providers that have been identified as needing improvement in report quality by either VA, Medical Advisory Board or VES Leadership.
- Provide in depth feedback on progress to providers via phone correspondence.
- Evaluate and approve providers to open scheduling when appropriate.
- Work closely in cooperation with the Quality Control, Scheduling, and Recruiting departments.
- Ability to work a shift of 8:00am-4:30pm CST Monday-Friday required
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.
will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.
New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire.
Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- Associate degree required; Bachelor's degree preferred.
- 1 year previous VES Quality Analyst experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
23.00
Maximum Salary
$
30.30
*
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-02-17 07:30:01
-
Essential Duties and Responsibilities:
- Conduct an orientation training with newly contracted providers via a communication platform.
- Analyze the first 5 to 10 submitted reports for newly contracted or reactivated providers on an individual basis.
- Conduct report review sessions with providers.
- Detect and summarize trends of errors in reports.
- Conduct remedial retraining sessions with providers that have been identified as needing improvement in report quality by either VA, Medical Advisory Board or VES Leadership.
- Provide in depth feedback on progress to providers via phone correspondence.
- Evaluate and approve providers to open scheduling when appropriate.
- Work closely in cooperation with the Quality Control, Scheduling, and Recruiting departments.
- Ability to work a shift of 8:00am-4:30pm CST Monday-Friday required
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.
will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.
New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire.
Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- Associate degree required; Bachelor's degree preferred.
- 1 year previous VES Quality Analyst experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
23.00
Maximum Salary
$
30.30
*
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-17 07:30:01
-
Essential Duties and Responsibilities:
- Conduct an orientation training with newly contracted providers via a communication platform.
- Analyze the first 5 to 10 submitted reports for newly contracted or reactivated providers on an individual basis.
- Conduct report review sessions with providers.
- Detect and summarize trends of errors in reports.
- Conduct remedial retraining sessions with providers that have been identified as needing improvement in report quality by either VA, Medical Advisory Board or VES Leadership.
- Provide in depth feedback on progress to providers via phone correspondence.
- Evaluate and approve providers to open scheduling when appropriate.
- Work closely in cooperation with the Quality Control, Scheduling, and Recruiting departments.
- Ability to work a shift of 8:00am-4:30pm CST Monday-Friday required
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.
will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.
New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire.
Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- Associate degree required; Bachelor's degree preferred.
- 1 year previous VES Quality Analyst experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
23.00
Maximum Salary
$
30.30
*
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-02-17 07:30:00
-
Essential Duties and Responsibilities:
- Conduct an orientation training with newly contracted providers via a communication platform.
- Analyze the first 5 to 10 submitted reports for newly contracted or reactivated providers on an individual basis.
- Conduct report review sessions with providers.
- Detect and summarize trends of errors in reports.
- Conduct remedial retraining sessions with providers that have been identified as needing improvement in report quality by either VA, Medical Advisory Board or VES Leadership.
- Provide in depth feedback on progress to providers via phone correspondence.
- Evaluate and approve providers to open scheduling when appropriate.
- Work closely in cooperation with the Quality Control, Scheduling, and Recruiting departments.
- Ability to work a shift of 8:00am-4:30pm CST Monday-Friday required
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.
will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.
New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire.
Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- Associate degree required; Bachelor's degree preferred.
- 1 year previous VES Quality Analyst experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
23.00
Maximum Salary
$
30.30
*
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:59
-
Essential Duties and Responsibilities:
- Conduct an orientation training with newly contracted providers via a communication platform.
- Analyze the first 5 to 10 submitted reports for newly contracted or reactivated providers on an individual basis.
- Conduct report review sessions with providers.
- Detect and summarize trends of errors in reports.
- Conduct remedial retraining sessions with providers that have been identified as needing improvement in report quality by either VA, Medical Advisory Board or VES Leadership.
- Provide in depth feedback on progress to providers via phone correspondence.
- Evaluate and approve providers to open scheduling when appropriate.
- Work closely in cooperation with the Quality Control, Scheduling, and Recruiting departments.
- Ability to work a shift of 8:00am-4:30pm CST Monday-Friday required
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.
will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.
New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire.
Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- Associate degree required; Bachelor's degree preferred.
- 1 year previous VES Quality Analyst experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
23.00
Maximum Salary
$
30.30
*
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:59
-
Essential Duties and Responsibilities:
- Conduct an orientation training with newly contracted providers via a communication platform.
- Analyze the first 5 to 10 submitted reports for newly contracted or reactivated providers on an individual basis.
- Conduct report review sessions with providers.
- Detect and summarize trends of errors in reports.
- Conduct remedial retraining sessions with providers that have been identified as needing improvement in report quality by either VA, Medical Advisory Board or VES Leadership.
- Provide in depth feedback on progress to providers via phone correspondence.
- Evaluate and approve providers to open scheduling when appropriate.
- Work closely in cooperation with the Quality Control, Scheduling, and Recruiting departments.
- Ability to work a shift of 8:00am-4:30pm CST Monday-Friday required
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.
will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.
New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire.
Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- Associate degree required; Bachelor's degree preferred.
- 1 year previous VES Quality Analyst experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
23.00
Maximum Salary
$
30.30
*
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:58
-
Essential Duties and Responsibilities:
- Conduct an orientation training with newly contracted providers via a communication platform.
- Analyze the first 5 to 10 submitted reports for newly contracted or reactivated providers on an individual basis.
- Conduct report review sessions with providers.
- Detect and summarize trends of errors in reports.
- Conduct remedial retraining sessions with providers that have been identified as needing improvement in report quality by either VA, Medical Advisory Board or VES Leadership.
- Provide in depth feedback on progress to providers via phone correspondence.
- Evaluate and approve providers to open scheduling when appropriate.
- Work closely in cooperation with the Quality Control, Scheduling, and Recruiting departments.
- Ability to work a shift of 8:00am-4:30pm CST Monday-Friday required
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.
will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.
New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire.
Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- Associate degree required; Bachelor's degree preferred.
- 1 year previous VES Quality Analyst experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
23.00
Maximum Salary
$
30.30
*
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:57
-
Essential Duties and Responsibilities:
- Conduct an orientation training with newly contracted providers via a communication platform.
- Analyze the first 5 to 10 submitted reports for newly contracted or reactivated providers on an individual basis.
- Conduct report review sessions with providers.
- Detect and summarize trends of errors in reports.
- Conduct remedial retraining sessions with providers that have been identified as needing improvement in report quality by either VA, Medical Advisory Board or VES Leadership.
- Provide in depth feedback on progress to providers via phone correspondence.
- Evaluate and approve providers to open scheduling when appropriate.
- Work closely in cooperation with the Quality Control, Scheduling, and Recruiting departments.
- Ability to work a shift of 8:00am-4:30pm CST Monday-Friday required
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.
will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.
New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire.
Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- Associate degree required; Bachelor's degree preferred.
- 1 year previous VES Quality Analyst experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
23.00
Maximum Salary
$
30.30
*
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:57
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:56
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:55
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:55
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:54
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:53
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:53
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:52
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:51
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:51
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:50
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:49
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:49
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:48
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:47
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:47
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-02-17 07:29:46
