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The Regional Sales Manager is responsible for forecasting sales for upcoming year, managing sales Representatives and Distributors along with promoting all products, programs, and policies.
Essential Job Functions and Responsibilities
SCHEDULING
This is for Territories in Illinois, Pennsylvania, Michigan, Ohio, Kentucky, Wisconsin, Minnesota, North Dakota, South Dakota, Iowa, Nebraska, and Missouri and, Kansas.
Must schedule his/her own time in the field and average approximately 60% in the field.
SALES
Establish sales forecast on an annual basis for the upcoming year for each rep and distributor.
Promote seminars with key customers on a regular basis and encourage plant tours in Houston for key customers, especially those with upcoming projects.
Discuss strategies to penetrate new and existing markets with Representatives and Distributor owners.
RSM should monitor Distributor's inventory when visiting the territory to make sure it is adequate to supply the market.
The RSM must act as a clearing house for all sales leads received from other Distributors, other RSM's, and Flow-Tek management.
Must coordinate all leads and follow-up on each item with the appropriate parties.
The RSM can make on-the-spot pricing decisions within factory guidelines when required to close an order.
The RSM will use his/her best judgment to determine pricing.
In all cases, an RSM must notify Houston, in writing, of any pricing decisions made in the field.
Since the RSM is not always equipped with information required to make decisions on factory lead times, custom designed products, or pricing on non-standard products, they should recommend to our Representatives and Distributors that they deal directly with the factory on these issues.
RSM's should be involved with the revision of blanket quote pricing and project pricing when they have firsthand knowledge of the account and information on what is required to capture an account.
When dealing with field service problems, the RSM should let the factory handle the evaluations unless the problem is obviously application related (i.e., Chemical attack, water hammer, etc.) and can be resolved conclusively in the field.
Follow-up on all significant outstanding quotes within territory.
Coordinate any plan of action with the Distributor and Inside Sales to help close an order.
Be completely knowledgeable with and promote all products, programs, and policies.
PLANNING
RSM should coordinate with the owner/manager of the Distributor to set up calls on selected accounts in advance.
Become active in scheduling the calls if necessary.
Select only customers with the greatest potential.
REPORTING
Weekly Teams call to summarize the activities of the previous week and the activities for the current week.
A list of items, by you and your Distributor, that require follow-up after a trip should be noted in the CRM D365 and sent in writing to your Distributor immediately after your trip.
Each month you should su...
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2025-09-15 08:17:18
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
032115 Evening Shift: Box Maker (Open)
Job Description:
Job Description
Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.
OUR VISION:
Being the best customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
ROLE OVERVIEW:
Under direct supervision, performs a variety of routine activities including, but not limited to preparing job sites, ensuring safety conditions, transporting materials, using power tools and other equipment, building temporary structures, and collaborating with other plant workers.
Evening Shift
* 3pm-11:30pm
Key Responsibilities
* Routinely clean and lubricate equipment, maintain a manufacturing area free from debris and dirt, ready or put away tools as assigned.
* Closely follows directions to operate machinery, hold or supply routine materials and tools, and load or unload items on machinery and assembly lines.
* Performs routine property care activities.
* Performs any non-technical routine tasks at the plant.
* Routine quality checks on finished products.
* Reports any issues to supervisor or higher-level colleague.
* Follow safety regulations.
* Performs other duties as assigned.
Education and Experience
* Typically possesses a high school diploma (or equivalent).
Knowledge and Skills
* Basic verbal and written communication skills.
* Ability to listen, understand, and follow directions.
* Ability to work in a variety of roles.
At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive.
Service and leadership are the core of everything we do.
Our global presence provides us a platform to do good in the world.
#LI-NG1
Compensation Range:
The pay range for this position is $15.77 - $26.83.
Typically, a competitive wage for new hires will fall between $16.80 to $0.00.
Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location.
If the competitive wage is equal in both fields, the starting rate is the same for all applicants that apply for this role.
The starting rate is not representative of future compensation increases.
The position may also be eligible for a short-term incentive.
Benefits Statement:
Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.
Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates.
While you may find Greif job posti...
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Type: Permanent Location: Winnipeg, CA-MB
Salary / Rate: Not Specified
Posted: 2025-09-15 08:17:16
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Werde Postbote für Pakete und Briefe in Trittau
Was wir bieten
* 17,96 € Tarif-Stundenlohn inkl.
50% Weihnachtsgeld und regionale Arbeitsmarktzulage
* Weitere 50% Weihnachtsgeld im November
* Bis zu 332 € Urlaubsgeld
* Du kannst sofort unbefristet in Vollzeit starten, 38,5 Stunden/Woche
* Möglichkeit der Auszahlung von Überstunden und zusätzlichen Vergütung durch bspw.
freiwillige Rufbereitschaft
* Ein krisensicherer Arbeitsplatz, garantierte Gehaltssteigerung gemäß Tarifvertrag und pünktliche Gehaltszahlungen
* Möglichkeit der Sprachförderung
* Kostenlose Bereitstellung von hochwertiger Arbeitskleidung
* Ausführliche Einweisung (bezahlt) – wir machen dich fit für die Zustellung
* Entwicklungsmöglichkeiten (bspw.
Standortleiter) bei guten Leistungen und offenen Positionen möglich
* Attraktive Mitarbeiterangebote wie z.B.
arbeitgeberfinanzierte betriebliche Altersvorsorge, Fahrradleasing, Rabatte bei Mobilfunkanbietern, etc.
Deine Aufgaben als Postbote bei uns
* Zustellung von Brief- und Paketsendungen mit zur Verfügung gestellten Hilfsmitteln
* Auslieferung an 5 Werktagen (zwischen Montag und Samstag)
* Sendungen im Durchschnitt unter 10 kg
* Zustellung mit unseren Geschäftsfahrzeugen, bspw.
vollelektrische Fahrzeuge
Was du als Zusteller bietest
* Du darfst einen Pkw fahren
* Du kannst dich auf Deutsch unterhalten
* Du bist wetterfest und kannst gut anpacken
* Du bist zuverlässig und hängst dich rein
Werde Postbote bei Deutsche Post DHL
Als Postbote bringst du den Menschen in deinem Bezirk Brief- und Paketsendungen.
Dabei lässt du dir von keinem Wetter die Laune verderben.
Auch Quereinsteiger oder Studenten sind bei uns herzlich willkommen, denn du zählst, wie du bist!
Wir freuen uns auf deine Bewerbung als Fahrer, am besten online! Klicke dazu einfach auf den 'Bewerben'-Button – auch ganz ohne Lebenslauf.
MENSCHEN VERBINDEN, LEBEN VERBESSERN
#werdeeinervonuns
#werdeeinervonunspostbote
#jobsNLHamburg
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Type: Permanent Location: Trittau, DE-SH
Salary / Rate: Not Specified
Posted: 2025-09-15 08:17:14
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JOB DESCRIPTION
Are you ready to make a meaningful impact in the world of workers' compensation? Join ESIS, a leader in risk management and insurance services, where your skills and talents can help us create safer workplaces and support employees during their times of need.
At ESIS, we're dedicated to providing exceptional service and innovative solutions, and we're looking for passionate individuals to be part of our dynamic team.
If you're eager to advance your career in a collaborative environment that values integrity and growth, explore our exciting workers' compensation roles today and discover how you can contribute to a brighter future for employees everywhere!
MAJOR DUTIES & RESPONSIBILITIES:
The ESIS Claim Representative, under the direction of the Claims Team Leader, investigates and settles claims promptly, equitably and within established best practices guidelines.
Duties may include but are not limited to:
* Claims Management: Investigate, evaluate, and manage workers' compensation claims from inception to resolution, ensuring compliance with applicable laws, regulations, and company policies.
* Communication: Serve as the primary point of contact for injured workers, employers, medical providers, and other stakeholders, providing clear and professional communication throughout the claims process.
* Investigation: Conduct thorough investigations of claims, including gathering statements, reviewing medical records, and analyzing accident reports to determine compensability and liability.
* Decision-Making: Make timely and accurate decisions regarding claim acceptance, denial, or settlement based on the facts of the case and applicable laws.
* Documentation: Maintain detailed and organized claim files, documenting all activities, communications, and decisions in the claims management system.
* Cost Control: Monitor and manage claim costs, including medical expenses, indemnity payments, and legal fees, while ensuring appropriate reserves are established and maintained.
* Compliance: Ensure adherence to state-specific workers' compensation laws, regulations, and reporting requirements.
* Customer Service: Provide exceptional service to clients by addressing inquiries, resolving issues, and delivering timely updates on claim status.
* Collaboration: Work closely with internal teams, including legal, medical, and risk management professionals, to achieve optimal claim outcomes.
QUALIFICATIONS
ABOUT US
Chubb is a world leader in insurance.
With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.
The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations...
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Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-09-15 08:16:18
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Join JPMorgan Chase as a Liquidity Reporting Senior Associate! The Treasury/Chief Investment Office Liquidity Controller Americas group is responsible for oversight of North America & Latin America's liquidity results and related controls.
This includes managing the regional liquidity reporting, its operational control environment, and liquidity forecasting and analysis.
The group is also involved in projects, including those relating to enhancing the Liquidity Risk Infrastructure platform, conducting strategic analyses, and participating in various governance forums.
Additionally, the group is the primary point of contact for Investor Relations and Corporate Reporting where liquidity messaging is involved.
As a Liquidity Reporting Senior Associate within the Treasury/Chief Investment Office, you will act as the lead tester for the Liquidity Reporting Quality Assurance Program.
You will develop a strong understanding of the Liquidity reporting as well as its production processes and gain insight into the Firm's Liquidity Reporting Infrastructure.
Job responsibilities:
* Test and review transactional Liquidity reporting data for a variety of the Firm's financial products that are used in creating the Firm's external liquidity reports (6G/US LCR/US NSFR)
* Be responsible for all workpaper documentation, SOP production and senior management reports
* Present quarterly testing results to Liquidity Senor Management and coordinate testing with our support team in India and our testing team in EMEA
* Act as additional point of contact with any Internal Audit/Regulator inquiries
* Support the external Liquidity reporting prepared for disclosure in the Firm's 10-K/10-Q and the Press Release
* Collaborate in determining, producing, and validating relevant liquidity information and PowerPoint presentations for the CFO's Press Release Q&A preparation, working closely with the Liquidity and Capital Management team and Investor Relations
Required qualifications, capabilities, and skills:
* Bachelors' degree required
* 3 years work experience in liquidity reporting, control testing, quality assurance, data validation or internal audit
* General understanding of the bank's externally published LCR and NSFR reporting
* Working knowledge of Microsoft Suites, strong Excel skills required
* Strong financial and analytical skills
* Ability to work independently using initiative and ability to manage your own work
* Highly numerate with a methodical approach to problem solving
* Strong relationship building, communication skills, time management, and organization skills
* Ability to work independently using initiative and ability to manage your own work
Preferred qualifications, capabilities, and skills:
* Alteryx skills preferred
* Experience with technology project testing a plus
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions t...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2025-09-15 08:16:15
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Coke Florida is looking for a Transport Driver based out of our Jacksonville location, working Monday - Friday, 10:00 PM - 6:30 AM.
What You Will Do:
As a Coke Florida Transport Driver, you will be responsible for driving and transporting finished goods from production facility to warehousing facilities.
Transport Drivers load and unload goods using forklift or pallet jacks or connect or disconnect trailers at destination.
Roles and Responsibilities:
* Responsible for driving and transporting finished goods, raw materials and equipment from production facility to warehousing facilities
* Load and unload goods and equipment using forklift or pallet jacks or connect or disconnect trailers at destination
* Complete pre- and post-trip inspections, as well as verify load and seal numbers
* Maintain DOT time log, Bill of Lading, and other paperwork as required
* Maintain vehicle, product and equipment to company standards
For this role, you will need:
* Ability to operate a 2/4-wheel dolly
* Ability to operate all types of industrial power trucks
* Familiar with DOT regulations
* Valid Class A CDL and driving record within MVR policy guidelines
Additional Qualifications that will make you successful in this role:
* High School diploma / GED preferred
* 1+ year of general work experience preferred
This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions.
Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.
Employment with Coke Florida is at-will.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.
Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:55
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Division or Field Office:
Silver Spring Branch Office
Department of Position: Claims Department
Work from:
Silver Spring, MD or DC Salary Range:
$66,960.00-$106,962.00
*
salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.
Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers-and to our employees.
That's why Erie Insurance offers you an exceptional benefits package, including:
* Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
* Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
* Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan.
Full-time employees are vested after five years of service.
* 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
* Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
* Career development.Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Exercises independent discretion and judgement in claims handling involving complex liability issues, to include coverage issues and minor injury claims.
* The successful candidate will work from home within the Silver SpringBranch territory which includes Maryland and DC or nearby.
* Candidates with bodily injury experience preferred.
Duties and Responsibilities
* Conducts investigations, evaluate and make recommendations regarding coverage and liability.
* Sets and maintains reserves.
Obtains documents to establish the value of claims and negotiates settlement or declines claim.
* Documents files and submits final report.
* Identifies subrogation opportunities and initiates appropriate action.
*...
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Type: Permanent Location: Silver Spring, US-MD
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:52
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Division or Field Office:
Silver Spring Branch Office
Department of Position: Claims Department
Work from:
home in Silver Spring, MD or DC Salary Range:
$74,996.00-$119,798.00
*
salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.
Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers-and to our employees.
That's why Erie Insurance offers you an exceptional benefits package, including:
* Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
* Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
* Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan.
Full-time employees are vested after five years of service.
* 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
* Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
* Career development.Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Exercises independent discretion and judgement in claims handling involving complex liability issues, to include coverage issues and severe injury claims.
* The successful candidate will work from home within the Silver SpringBranch territory which includes Maryland and DC or nearby.
* Candidates with bodily injury experience preferred.
Duties and Responsibilities
* Conducts investigations, evaluate and make recommendations regarding coverage and liability.
* Handles claims involving complex liability, damages or coverages.
* Negotiates with all parties, or their representatives, within designated authority.
* Documents the file and submits reports.
* Identifies subrogation opportunities a...
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Type: Permanent Location: Silver Spring, US-MD
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:51
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We are currently looking for empowered individuals to join our team.
In this role, you will be a valuable part of our team where you can offer your talent, ideas, and viewpoints to make your workplace a better place to work.
As a member of team, you will perform duties safely, efficiently, and accurately to maintain and improve the performance of the entire plant in the areas of Safety, Quality, Reliability (SQR) and our Customer 1st strategy.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998.
Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Smith's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page !
* Education Level: High School Diploma or GED Required
We continuously accept applications for roles like the one posted.
Our team regularly reviews submissions and will contact applicants should a position become available that aligns wi...
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Type: Permanent Location: Layton, US-UT
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:45
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About us
About Us IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries.
As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
Your day to day
Our collection of unique dining options provides our guests with extraordinary island experiences of which you will play an integral part.
As Chef de Cuisine - Banquets, you will direct the operation of Conference, Events and bespoke dining, including food preparation and quality, physical maintenance, and inventory functions, to ensure hotel quality standards and revenue goals are met and food and supply costs are controlled.
You will also manage day-to-day kitchen activities, plan, and assign work, and establish performance and development goals for team members.
Sponsorship oppourtunities for the right candidate - Must be already in Australia.
Salary $85,000pa
What we need from you
We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations.
Ideally you will have:
Completion of a degree or certificate in culinary arts and at least 2 years of experience as a chef, with at least one year in a supervisory capacity
Equivalent combination of education and culinary/kitchen operations experience
Previous experience in banquets, conferencing, events, private and bespoke dining
Up to date food safety certification.
What we offer
* World class Staff Facilities as part of the resort’s $135 million dollar refurbishment including excellent accommodation with twin rooms, king rooms, apartments and townhouses, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
* An exciting and ever-changing Staff Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more.
* Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
* A great range of employee, friends, and family discount rates across more than 5,300 InterContinental Hotel & Resorts properties
How to Apply
Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.
We also invite you to learn more by following our social channels: • Facebook via @ICHIRcareers and Insta...
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Type: Permanent Location: hayman island, AU-QLD
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:42
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
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Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:22
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
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Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:21
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:21
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:20
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:19
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:18
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:17
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:16
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:16
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:15
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:15
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:14
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:14
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:13
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Solutions.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
This position is remote.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Job-Specific Minimum Requirements:
• Bachelor's degree in Business Management, Information Systems, Comput...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-09-15 08:15:13
