-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS135, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Provide Tier-3 engineering support for Microsoft 365 GCC, Exchange Online, hybrid Exchange Server, and SharePoint Online environments, ensuring platform availability, performance, and security.
- Manage, monitor, restore, and optimize enterprise email and messaging services, including mailbox services, transport, retention, and e-discovery capabilities.
- Support SharePoint Online platform operations, including site collections, permissions, integrations, and collaboration workloads aligned with enterprise messaging services.
- Plan, test, execute, and support upgrades, patches, and migrations across cloud and hybrid environments while minimizing user impact and service disruption.
- Perform break-fix restoration, root cause analysis, and complex incident resolution in coordination with incident management and cybersecurity teams.
- Support the segregation and elimination of malicious software and spam traffic in accordance with security policies and directives.
- Develop and maintain technical documentation, standard operating procedures, and platform diagrams.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent years of relevant experience.
- 5+ years supporting Microsoft enterprise collaboration platforms, including Microsoft 365, Exchange, and/or SharePoint in cloud or hybrid environments.
- Demonstrated experience administering Microsoft 365 (Government or Commercial) environments, including Exchange Online and hybrid Exchange Server, supporting large enterprise user populations (10,000+ users).
- Hands-on experience providing Tier-3 engineering support, including complex incident resolution, root cause analysis, service restoration, and execution of approved changes in production cloud and hybrid environments.
- Experience administering SharePoint Online, including site collections, permissions, governance controls, and integration with Microsoft 365 collaboration services.
- Experience planning and executing upgrades, patches, and migrations for enterprise messaging and collaboration platforms.
- Working knowledge of email security and malware mitigation, including spam filtering, malicious content isolation, and alignment with cybersecurity policies and NIST SP 800-53 controls.
- Ability to obtain and maintain a Public Trust (or higher) clearance.
Preferred Skills and Qualifications:
- Microsoft 365 certification
- Hands-on experience with Microsoft 365 GCC or other regulated government cloud environments.
- Experience supporting large-scale hybrid Exchange deployments.
- Strong understanding of email security, spam filtering, and malware mitigation.
- Experience with SharePoint Online administration and integration with Teams and Exchange.
- Familiarity with ServiceNow or similar ITSM ...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-10 10:14:15
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS135, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Provide Tier-3 engineering support for Microsoft 365 GCC, Exchange Online, hybrid Exchange Server, and SharePoint Online environments, ensuring platform availability, performance, and security.
- Manage, monitor, restore, and optimize enterprise email and messaging services, including mailbox services, transport, retention, and e-discovery capabilities.
- Support SharePoint Online platform operations, including site collections, permissions, integrations, and collaboration workloads aligned with enterprise messaging services.
- Plan, test, execute, and support upgrades, patches, and migrations across cloud and hybrid environments while minimizing user impact and service disruption.
- Perform break-fix restoration, root cause analysis, and complex incident resolution in coordination with incident management and cybersecurity teams.
- Support the segregation and elimination of malicious software and spam traffic in accordance with security policies and directives.
- Develop and maintain technical documentation, standard operating procedures, and platform diagrams.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent years of relevant experience.
- 5+ years supporting Microsoft enterprise collaboration platforms, including Microsoft 365, Exchange, and/or SharePoint in cloud or hybrid environments.
- Demonstrated experience administering Microsoft 365 (Government or Commercial) environments, including Exchange Online and hybrid Exchange Server, supporting large enterprise user populations (10,000+ users).
- Hands-on experience providing Tier-3 engineering support, including complex incident resolution, root cause analysis, service restoration, and execution of approved changes in production cloud and hybrid environments.
- Experience administering SharePoint Online, including site collections, permissions, governance controls, and integration with Microsoft 365 collaboration services.
- Experience planning and executing upgrades, patches, and migrations for enterprise messaging and collaboration platforms.
- Working knowledge of email security and malware mitigation, including spam filtering, malicious content isolation, and alignment with cybersecurity policies and NIST SP 800-53 controls.
- Ability to obtain and maintain a Public Trust (or higher) clearance.
Preferred Skills and Qualifications:
- Microsoft 365 certification
- Hands-on experience with Microsoft 365 GCC or other regulated government cloud environments.
- Experience supporting large-scale hybrid Exchange deployments.
- Strong understanding of email security, spam filtering, and malware mitigation.
- Experience with SharePoint Online administration and integration with Teams and Exchange.
- Familiarity with ServiceNow or similar ITSM ...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-10 10:14:14
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS135, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Provide Tier-3 engineering support for Microsoft 365 GCC, Exchange Online, hybrid Exchange Server, and SharePoint Online environments, ensuring platform availability, performance, and security.
- Manage, monitor, restore, and optimize enterprise email and messaging services, including mailbox services, transport, retention, and e-discovery capabilities.
- Support SharePoint Online platform operations, including site collections, permissions, integrations, and collaboration workloads aligned with enterprise messaging services.
- Plan, test, execute, and support upgrades, patches, and migrations across cloud and hybrid environments while minimizing user impact and service disruption.
- Perform break-fix restoration, root cause analysis, and complex incident resolution in coordination with incident management and cybersecurity teams.
- Support the segregation and elimination of malicious software and spam traffic in accordance with security policies and directives.
- Develop and maintain technical documentation, standard operating procedures, and platform diagrams.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent years of relevant experience.
- 5+ years supporting Microsoft enterprise collaboration platforms, including Microsoft 365, Exchange, and/or SharePoint in cloud or hybrid environments.
- Demonstrated experience administering Microsoft 365 (Government or Commercial) environments, including Exchange Online and hybrid Exchange Server, supporting large enterprise user populations (10,000+ users).
- Hands-on experience providing Tier-3 engineering support, including complex incident resolution, root cause analysis, service restoration, and execution of approved changes in production cloud and hybrid environments.
- Experience administering SharePoint Online, including site collections, permissions, governance controls, and integration with Microsoft 365 collaboration services.
- Experience planning and executing upgrades, patches, and migrations for enterprise messaging and collaboration platforms.
- Working knowledge of email security and malware mitigation, including spam filtering, malicious content isolation, and alignment with cybersecurity policies and NIST SP 800-53 controls.
- Ability to obtain and maintain a Public Trust (or higher) clearance.
Preferred Skills and Qualifications:
- Microsoft 365 certification
- Hands-on experience with Microsoft 365 GCC or other regulated government cloud environments.
- Experience supporting large-scale hybrid Exchange deployments.
- Strong understanding of email security, spam filtering, and malware mitigation.
- Experience with SharePoint Online administration and integration with Teams and Exchange.
- Familiarity with ServiceNow or similar ITSM ...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-10 10:14:14
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS135, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Provide Tier-3 engineering support for Microsoft 365 GCC, Exchange Online, hybrid Exchange Server, and SharePoint Online environments, ensuring platform availability, performance, and security.
- Manage, monitor, restore, and optimize enterprise email and messaging services, including mailbox services, transport, retention, and e-discovery capabilities.
- Support SharePoint Online platform operations, including site collections, permissions, integrations, and collaboration workloads aligned with enterprise messaging services.
- Plan, test, execute, and support upgrades, patches, and migrations across cloud and hybrid environments while minimizing user impact and service disruption.
- Perform break-fix restoration, root cause analysis, and complex incident resolution in coordination with incident management and cybersecurity teams.
- Support the segregation and elimination of malicious software and spam traffic in accordance with security policies and directives.
- Develop and maintain technical documentation, standard operating procedures, and platform diagrams.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent years of relevant experience.
- 5+ years supporting Microsoft enterprise collaboration platforms, including Microsoft 365, Exchange, and/or SharePoint in cloud or hybrid environments.
- Demonstrated experience administering Microsoft 365 (Government or Commercial) environments, including Exchange Online and hybrid Exchange Server, supporting large enterprise user populations (10,000+ users).
- Hands-on experience providing Tier-3 engineering support, including complex incident resolution, root cause analysis, service restoration, and execution of approved changes in production cloud and hybrid environments.
- Experience administering SharePoint Online, including site collections, permissions, governance controls, and integration with Microsoft 365 collaboration services.
- Experience planning and executing upgrades, patches, and migrations for enterprise messaging and collaboration platforms.
- Working knowledge of email security and malware mitigation, including spam filtering, malicious content isolation, and alignment with cybersecurity policies and NIST SP 800-53 controls.
- Ability to obtain and maintain a Public Trust (or higher) clearance.
Preferred Skills and Qualifications:
- Microsoft 365 certification
- Hands-on experience with Microsoft 365 GCC or other regulated government cloud environments.
- Experience supporting large-scale hybrid Exchange deployments.
- Strong understanding of email security, spam filtering, and malware mitigation.
- Experience with SharePoint Online administration and integration with Teams and Exchange.
- Familiarity with ServiceNow or similar ITSM ...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-10 10:14:13
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS135, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Provide Tier-3 engineering support for Microsoft 365 GCC, Exchange Online, hybrid Exchange Server, and SharePoint Online environments, ensuring platform availability, performance, and security.
- Manage, monitor, restore, and optimize enterprise email and messaging services, including mailbox services, transport, retention, and e-discovery capabilities.
- Support SharePoint Online platform operations, including site collections, permissions, integrations, and collaboration workloads aligned with enterprise messaging services.
- Plan, test, execute, and support upgrades, patches, and migrations across cloud and hybrid environments while minimizing user impact and service disruption.
- Perform break-fix restoration, root cause analysis, and complex incident resolution in coordination with incident management and cybersecurity teams.
- Support the segregation and elimination of malicious software and spam traffic in accordance with security policies and directives.
- Develop and maintain technical documentation, standard operating procedures, and platform diagrams.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent years of relevant experience.
- 5+ years supporting Microsoft enterprise collaboration platforms, including Microsoft 365, Exchange, and/or SharePoint in cloud or hybrid environments.
- Demonstrated experience administering Microsoft 365 (Government or Commercial) environments, including Exchange Online and hybrid Exchange Server, supporting large enterprise user populations (10,000+ users).
- Hands-on experience providing Tier-3 engineering support, including complex incident resolution, root cause analysis, service restoration, and execution of approved changes in production cloud and hybrid environments.
- Experience administering SharePoint Online, including site collections, permissions, governance controls, and integration with Microsoft 365 collaboration services.
- Experience planning and executing upgrades, patches, and migrations for enterprise messaging and collaboration platforms.
- Working knowledge of email security and malware mitigation, including spam filtering, malicious content isolation, and alignment with cybersecurity policies and NIST SP 800-53 controls.
- Ability to obtain and maintain a Public Trust (or higher) clearance.
Preferred Skills and Qualifications:
- Microsoft 365 certification
- Hands-on experience with Microsoft 365 GCC or other regulated government cloud environments.
- Experience supporting large-scale hybrid Exchange deployments.
- Strong understanding of email security, spam filtering, and malware mitigation.
- Experience with SharePoint Online administration and integration with Teams and Exchange.
- Familiarity with ServiceNow or similar ITSM ...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-10 10:14:13
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS135, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Provide Tier-3 engineering support for Microsoft 365 GCC, Exchange Online, hybrid Exchange Server, and SharePoint Online environments, ensuring platform availability, performance, and security.
- Manage, monitor, restore, and optimize enterprise email and messaging services, including mailbox services, transport, retention, and e-discovery capabilities.
- Support SharePoint Online platform operations, including site collections, permissions, integrations, and collaboration workloads aligned with enterprise messaging services.
- Plan, test, execute, and support upgrades, patches, and migrations across cloud and hybrid environments while minimizing user impact and service disruption.
- Perform break-fix restoration, root cause analysis, and complex incident resolution in coordination with incident management and cybersecurity teams.
- Support the segregation and elimination of malicious software and spam traffic in accordance with security policies and directives.
- Develop and maintain technical documentation, standard operating procedures, and platform diagrams.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent years of relevant experience.
- 5+ years supporting Microsoft enterprise collaboration platforms, including Microsoft 365, Exchange, and/or SharePoint in cloud or hybrid environments.
- Demonstrated experience administering Microsoft 365 (Government or Commercial) environments, including Exchange Online and hybrid Exchange Server, supporting large enterprise user populations (10,000+ users).
- Hands-on experience providing Tier-3 engineering support, including complex incident resolution, root cause analysis, service restoration, and execution of approved changes in production cloud and hybrid environments.
- Experience administering SharePoint Online, including site collections, permissions, governance controls, and integration with Microsoft 365 collaboration services.
- Experience planning and executing upgrades, patches, and migrations for enterprise messaging and collaboration platforms.
- Working knowledge of email security and malware mitigation, including spam filtering, malicious content isolation, and alignment with cybersecurity policies and NIST SP 800-53 controls.
- Ability to obtain and maintain a Public Trust (or higher) clearance.
Preferred Skills and Qualifications:
- Microsoft 365 certification
- Hands-on experience with Microsoft 365 GCC or other regulated government cloud environments.
- Experience supporting large-scale hybrid Exchange deployments.
- Strong understanding of email security, spam filtering, and malware mitigation.
- Experience with SharePoint Online administration and integration with Teams and Exchange.
- Familiarity with ServiceNow or similar ITSM ...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-10 10:14:12
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS135, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Provide Tier-3 engineering support for Microsoft 365 GCC, Exchange Online, hybrid Exchange Server, and SharePoint Online environments, ensuring platform availability, performance, and security.
- Manage, monitor, restore, and optimize enterprise email and messaging services, including mailbox services, transport, retention, and e-discovery capabilities.
- Support SharePoint Online platform operations, including site collections, permissions, integrations, and collaboration workloads aligned with enterprise messaging services.
- Plan, test, execute, and support upgrades, patches, and migrations across cloud and hybrid environments while minimizing user impact and service disruption.
- Perform break-fix restoration, root cause analysis, and complex incident resolution in coordination with incident management and cybersecurity teams.
- Support the segregation and elimination of malicious software and spam traffic in accordance with security policies and directives.
- Develop and maintain technical documentation, standard operating procedures, and platform diagrams.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent years of relevant experience.
- 5+ years supporting Microsoft enterprise collaboration platforms, including Microsoft 365, Exchange, and/or SharePoint in cloud or hybrid environments.
- Demonstrated experience administering Microsoft 365 (Government or Commercial) environments, including Exchange Online and hybrid Exchange Server, supporting large enterprise user populations (10,000+ users).
- Hands-on experience providing Tier-3 engineering support, including complex incident resolution, root cause analysis, service restoration, and execution of approved changes in production cloud and hybrid environments.
- Experience administering SharePoint Online, including site collections, permissions, governance controls, and integration with Microsoft 365 collaboration services.
- Experience planning and executing upgrades, patches, and migrations for enterprise messaging and collaboration platforms.
- Working knowledge of email security and malware mitigation, including spam filtering, malicious content isolation, and alignment with cybersecurity policies and NIST SP 800-53 controls.
- Ability to obtain and maintain a Public Trust (or higher) clearance.
Preferred Skills and Qualifications:
- Microsoft 365 certification
- Hands-on experience with Microsoft 365 GCC or other regulated government cloud environments.
- Experience supporting large-scale hybrid Exchange deployments.
- Strong understanding of email security, spam filtering, and malware mitigation.
- Experience with SharePoint Online administration and integration with Teams and Exchange.
- Familiarity with ServiceNow or similar ITSM ...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-10 10:14:11
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS135, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Provide Tier-3 engineering support for Microsoft 365 GCC, Exchange Online, hybrid Exchange Server, and SharePoint Online environments, ensuring platform availability, performance, and security.
- Manage, monitor, restore, and optimize enterprise email and messaging services, including mailbox services, transport, retention, and e-discovery capabilities.
- Support SharePoint Online platform operations, including site collections, permissions, integrations, and collaboration workloads aligned with enterprise messaging services.
- Plan, test, execute, and support upgrades, patches, and migrations across cloud and hybrid environments while minimizing user impact and service disruption.
- Perform break-fix restoration, root cause analysis, and complex incident resolution in coordination with incident management and cybersecurity teams.
- Support the segregation and elimination of malicious software and spam traffic in accordance with security policies and directives.
- Develop and maintain technical documentation, standard operating procedures, and platform diagrams.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent years of relevant experience.
- 5+ years supporting Microsoft enterprise collaboration platforms, including Microsoft 365, Exchange, and/or SharePoint in cloud or hybrid environments.
- Demonstrated experience administering Microsoft 365 (Government or Commercial) environments, including Exchange Online and hybrid Exchange Server, supporting large enterprise user populations (10,000+ users).
- Hands-on experience providing Tier-3 engineering support, including complex incident resolution, root cause analysis, service restoration, and execution of approved changes in production cloud and hybrid environments.
- Experience administering SharePoint Online, including site collections, permissions, governance controls, and integration with Microsoft 365 collaboration services.
- Experience planning and executing upgrades, patches, and migrations for enterprise messaging and collaboration platforms.
- Working knowledge of email security and malware mitigation, including spam filtering, malicious content isolation, and alignment with cybersecurity policies and NIST SP 800-53 controls.
- Ability to obtain and maintain a Public Trust (or higher) clearance.
Preferred Skills and Qualifications:
- Microsoft 365 certification
- Hands-on experience with Microsoft 365 GCC or other regulated government cloud environments.
- Experience supporting large-scale hybrid Exchange deployments.
- Strong understanding of email security, spam filtering, and malware mitigation.
- Experience with SharePoint Online administration and integration with Teams and Exchange.
- Familiarity with ServiceNow or similar ITSM ...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-10 10:14:09
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS135, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Provide Tier-3 engineering support for Microsoft 365 GCC, Exchange Online, hybrid Exchange Server, and SharePoint Online environments, ensuring platform availability, performance, and security.
- Manage, monitor, restore, and optimize enterprise email and messaging services, including mailbox services, transport, retention, and e-discovery capabilities.
- Support SharePoint Online platform operations, including site collections, permissions, integrations, and collaboration workloads aligned with enterprise messaging services.
- Plan, test, execute, and support upgrades, patches, and migrations across cloud and hybrid environments while minimizing user impact and service disruption.
- Perform break-fix restoration, root cause analysis, and complex incident resolution in coordination with incident management and cybersecurity teams.
- Support the segregation and elimination of malicious software and spam traffic in accordance with security policies and directives.
- Develop and maintain technical documentation, standard operating procedures, and platform diagrams.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent years of relevant experience.
- 5+ years supporting Microsoft enterprise collaboration platforms, including Microsoft 365, Exchange, and/or SharePoint in cloud or hybrid environments.
- Demonstrated experience administering Microsoft 365 (Government or Commercial) environments, including Exchange Online and hybrid Exchange Server, supporting large enterprise user populations (10,000+ users).
- Hands-on experience providing Tier-3 engineering support, including complex incident resolution, root cause analysis, service restoration, and execution of approved changes in production cloud and hybrid environments.
- Experience administering SharePoint Online, including site collections, permissions, governance controls, and integration with Microsoft 365 collaboration services.
- Experience planning and executing upgrades, patches, and migrations for enterprise messaging and collaboration platforms.
- Working knowledge of email security and malware mitigation, including spam filtering, malicious content isolation, and alignment with cybersecurity policies and NIST SP 800-53 controls.
- Ability to obtain and maintain a Public Trust (or higher) clearance.
Preferred Skills and Qualifications:
- Microsoft 365 certification
- Hands-on experience with Microsoft 365 GCC or other regulated government cloud environments.
- Experience supporting large-scale hybrid Exchange deployments.
- Strong understanding of email security, spam filtering, and malware mitigation.
- Experience with SharePoint Online administration and integration with Teams and Exchange.
- Familiarity with ServiceNow or similar ITSM ...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-10 10:14:09
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS135, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Provide Tier-3 engineering support for Microsoft 365 GCC, Exchange Online, hybrid Exchange Server, and SharePoint Online environments, ensuring platform availability, performance, and security.
- Manage, monitor, restore, and optimize enterprise email and messaging services, including mailbox services, transport, retention, and e-discovery capabilities.
- Support SharePoint Online platform operations, including site collections, permissions, integrations, and collaboration workloads aligned with enterprise messaging services.
- Plan, test, execute, and support upgrades, patches, and migrations across cloud and hybrid environments while minimizing user impact and service disruption.
- Perform break-fix restoration, root cause analysis, and complex incident resolution in coordination with incident management and cybersecurity teams.
- Support the segregation and elimination of malicious software and spam traffic in accordance with security policies and directives.
- Develop and maintain technical documentation, standard operating procedures, and platform diagrams.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent years of relevant experience.
- 5+ years supporting Microsoft enterprise collaboration platforms, including Microsoft 365, Exchange, and/or SharePoint in cloud or hybrid environments.
- Demonstrated experience administering Microsoft 365 (Government or Commercial) environments, including Exchange Online and hybrid Exchange Server, supporting large enterprise user populations (10,000+ users).
- Hands-on experience providing Tier-3 engineering support, including complex incident resolution, root cause analysis, service restoration, and execution of approved changes in production cloud and hybrid environments.
- Experience administering SharePoint Online, including site collections, permissions, governance controls, and integration with Microsoft 365 collaboration services.
- Experience planning and executing upgrades, patches, and migrations for enterprise messaging and collaboration platforms.
- Working knowledge of email security and malware mitigation, including spam filtering, malicious content isolation, and alignment with cybersecurity policies and NIST SP 800-53 controls.
- Ability to obtain and maintain a Public Trust (or higher) clearance.
Preferred Skills and Qualifications:
- Microsoft 365 certification
- Hands-on experience with Microsoft 365 GCC or other regulated government cloud environments.
- Experience supporting large-scale hybrid Exchange deployments.
- Strong understanding of email security, spam filtering, and malware mitigation.
- Experience with SharePoint Online administration and integration with Teams and Exchange.
- Familiarity with ServiceNow or similar ITSM ...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-10 10:14:08
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:58
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:56
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:53
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-07-10 10:12:49
