-
Customer Service Rep II
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Department: HPE Networking – Customer Experience
Reports To: Manager, Customer Care & RMA Operations
Location: Global Operations (APAC/EMEA/AMS as applicable)
Work Shift : Global Time Zone (any 5 days a week , 3 shifts - 6am to 3pm, 2pm-11pm, 10pm to 7am)
Role Overview
The Customer Service Representative II performs advanced case handling, provides deeper initial troubleshooting, and supports escalation readiness for complex customer issues.
CSR II demonstrates expertise in support processes, mentors junior agents, and contributes to process improvements.
The role independently resolves most customer-facing scenarios and acts as a key support partner to the Customer Care & RMA Operations team.
Key Responsibilities
Advanced Customer Care Operations
* Manage complex case routing, entitlement exceptions, and non-standard workflows.
* Perform enhanced initial troubleshooting using broader product and solution knowledge.
* Identify and correct case-handling variances from junior agents to ensure process integrity.
* Collaborate with technical support (Tech Care/Pro Care) to accelerate case progression.
* Support preparation and documentation for escalations.
RMA & Case Quality Support
* Validate RMA creation accuracy and support non-standard or complex RMA scenarios.
* Assist in backlog reduction efforts by reviewing aged cases and driving case movement.
* Conduct quality checks on case notes, entitlement handling, and routing accuracy.
Coaching & Peer Support
* Provide informal mentoring and floor support to CSR I employees.
* Share best practices, knowledge articles, and troubleshooting tips.
* Participate in process-improvement initiatives and feedback loops.
Core Competencies
Customer Focus
* Demonstrates stronger customer handling judgment, anticipating issues and preventing delays.
* Supports high-priority customer situations with accuracy and urgency.
Decision Making
* Makes independent decisions in non-routine scenarios within defi...
....Read more...
Type: Permanent Location: Taguig City, PH-00
Salary / Rate: Not Specified
Posted: 2026-01-12 07:42:58
-
Customer Service Rep II
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Department: HPE Networking – Customer Experience
Reports To: Manager, Customer Care & RMA Operations
Location: Global Operations (APAC/EMEA/AMS as applicable)
Work Shift : Global Time Zone (any 5 days a week , 3 shifts - 6am to 3pm, 2pm-11pm, 10pm to 7am)
Role Overview
The Customer Service Representative II performs advanced case handling, provides deeper initial troubleshooting, and supports escalation readiness for complex customer issues.
CSR II demonstrates expertise in support processes, mentors junior agents, and contributes to process improvements.
The role independently resolves most customer-facing scenarios and acts as a key support partner to the Customer Care & RMA Operations team.
Key Responsibilities
Advanced Customer Care Operations
* Manage complex case routing, entitlement exceptions, and non-standard workflows.
* Perform enhanced initial troubleshooting using broader product and solution knowledge.
* Identify and correct case-handling variances from junior agents to ensure process integrity.
* Collaborate with technical support (Tech Care/Pro Care) to accelerate case progression.
* Support preparation and documentation for escalations.
RMA & Case Quality Support
* Validate RMA creation accuracy and support non-standard or complex RMA scenarios.
* Assist in backlog reduction efforts by reviewing aged cases and driving case movement.
* Conduct quality checks on case notes, entitlement handling, and routing accuracy.
Coaching & Peer Support
* Provide informal mentoring and floor support to CSR I employees.
* Share best practices, knowledge articles, and troubleshooting tips.
* Participate in process-improvement initiatives and feedback loops.
Core Competencies
Customer Focus
* Demonstrates stronger customer handling judgment, anticipating issues and preventing delays.
* Supports high-priority customer situations with accuracy and urgency.
Decision Making
* Makes independent decisions in non-routine scenarios within defined guid...
....Read more...
Type: Permanent Location: Taguig City, PH-00
Salary / Rate: Not Specified
Posted: 2026-01-12 07:42:57
-
Customer Service Rep II
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Department: HPE Networking – Customer Experience
Reports To: Manager, Customer Care & RMA Operations
Location: Global Operations (APAC/EMEA/AMS as applicable)
Work Shift : Global Time Zone (any 5 days a week , 3 shifts - 6am to 3pm, 2pm-11pm, 10pm to 7am)
Role Overview
The Customer Service Representative II performs advanced case handling, provides deeper initial troubleshooting, and supports escalation readiness for complex customer issues.
CSR II demonstrates expertise in support processes, mentors junior agents, and contributes to process improvements.
The role independently resolves most customer-facing scenarios and acts as a key support partner to the Customer Care & RMA Operations team.
Key Responsibilities
Advanced Customer Care Operations
* Manage complex case routing, entitlement exceptions, and non-standard workflows.
* Perform enhanced initial troubleshooting using broader product and solution knowledge.
* Identify and correct case-handling variances from junior agents to ensure process integrity.
* Collaborate with technical support (Tech Care/Pro Care) to accelerate case progression.
* Support preparation and documentation for escalations.
RMA & Case Quality Support
* Validate RMA creation accuracy and support non-standard or complex RMA scenarios.
* Assist in backlog reduction efforts by reviewing aged cases and driving case movement.
* Conduct quality checks on case notes, entitlement handling, and routing accuracy.
Coaching & Peer Support
* Provide informal mentoring and floor support to CSR I employees.
* Share best practices, knowledge articles, and troubleshooting tips.
* Participate in process-improvement initiatives and feedback loops.
Core Competencies
Customer Focus
* Demonstrates stronger customer handling judgment, anticipating issues and preventing delays.
* Supports high-priority customer situations with accuracy and urgency.
Decision Making
* Makes independent decisions in non-routine scenarios within defi...
....Read more...
Type: Permanent Location: Taguig City, PH-00
Salary / Rate: Not Specified
Posted: 2026-01-12 07:42:47
-
Customer Service Rep II
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Department: HPE Networking – Customer Experience
Reports To: Manager, Customer Care & RMA Operations
Location: Global Operations (APAC/EMEA/AMS as applicable)
Work Shift : Global Time Zone (any 5 days a week , 3 shifts - 6am to 3pm, 2pm-11pm, 10pm to 7am)
Role Overview
The Customer Service Representative II performs advanced case handling, provides deeper initial troubleshooting, and supports escalation readiness for complex customer issues.
CSR II demonstrates expertise in support processes, mentors junior agents, and contributes to process improvements.
The role independently resolves most customer-facing scenarios and acts as a key support partner to the Customer Care & RMA Operations team.
Key Responsibilities
Advanced Customer Care Operations
* Manage complex case routing, entitlement exceptions, and non-standard workflows.
* Perform enhanced initial troubleshooting using broader product and solution knowledge.
* Identify and correct case-handling variances from junior agents to ensure process integrity.
* Collaborate with technical support (Tech Care/Pro Care) to accelerate case progression.
* Support preparation and documentation for escalations.
RMA & Case Quality Support
* Validate RMA creation accuracy and support non-standard or complex RMA scenarios.
* Assist in backlog reduction efforts by reviewing aged cases and driving case movement.
* Conduct quality checks on case notes, entitlement handling, and routing accuracy.
Coaching & Peer Support
* Provide informal mentoring and floor support to CSR I employees.
* Share best practices, knowledge articles, and troubleshooting tips.
* Participate in process-improvement initiatives and feedback loops.
Core Competencies
Customer Focus
* Demonstrates stronger customer handling judgment, anticipating issues and preventing delays.
* Supports high-priority customer situations with accuracy and urgency.
Decision Making
* Makes independent decisions in non-routine scenarios within defined ...
....Read more...
Type: Permanent Location: Taguig City, PH-00
Salary / Rate: Not Specified
Posted: 2026-01-12 07:42:46
-
Customer Service Rep II
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Department: HPE Networking – Customer Experience
Reports To: Manager, Customer Care & RMA Operations
Location: Global Operations (APAC/EMEA/AMS as applicable)
Work Shift : Global Time Zone (any 5 days a week , 3 shifts - 6am to 3pm, 2pm-11pm, 10pm to 7am)
Role Overview
The Customer Service Representative II performs advanced case handling, provides deeper initial troubleshooting, and supports escalation readiness for complex customer issues.
CSR II demonstrates expertise in support processes, mentors junior agents, and contributes to process improvements.
The role independently resolves most customer-facing scenarios and acts as a key support partner to the Customer Care & RMA Operations team.
Key Responsibilities
Advanced Customer Care Operations
* Manage complex case routing, entitlement exceptions, and non-standard workflows.
* Perform enhanced initial troubleshooting using broader product and solution knowledge.
* Identify and correct case-handling variances from junior agents to ensure process integrity.
* Collaborate with technical support (Tech Care/Pro Care) to accelerate case progression.
* Support preparation and documentation for escalations.
RMA & Case Quality Support
* Validate RMA creation accuracy and support non-standard or complex RMA scenarios.
* Assist in backlog reduction efforts by reviewing aged cases and driving case movement.
* Conduct quality checks on case notes, entitlement handling, and routing accuracy.
Coaching & Peer Support
* Provide informal mentoring and floor support to CSR I employees.
* Share best practices, knowledge articles, and troubleshooting tips.
* Participate in process-improvement initiatives and feedback loops.
Core Competencies
Customer Focus
* Demonstrates stronger customer handling judgment, anticipating issues and preventing delays.
* Supports high-priority customer situations with accuracy and urgency.
Decision Making
* Makes independent decisions in non-routine scenarios within defined guid...
....Read more...
Type: Permanent Location: Taguig City, PH-00
Salary / Rate: Not Specified
Posted: 2026-01-12 07:42:45
-
Customer Service Rep II
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Department: HPE Networking – Customer Experience
Reports To: Manager, Customer Care & RMA Operations
Location: Global Operations (APAC/EMEA/AMS as applicable)
Work Shift : Global Time Zone (any 5 days a week , 3 shifts - 6am to 3pm, 2pm-11pm, 10pm to 7am)
Role Overview
The Customer Service Representative II performs advanced case handling, provides deeper initial troubleshooting, and supports escalation readiness for complex customer issues.
CSR II demonstrates expertise in support processes, mentors junior agents, and contributes to process improvements.
The role independently resolves most customer-facing scenarios and acts as a key support partner to the Customer Care & RMA Operations team.
Key Responsibilities
Advanced Customer Care Operations
* Manage complex case routing, entitlement exceptions, and non-standard workflows.
* Perform enhanced initial troubleshooting using broader product and solution knowledge.
* Identify and correct case-handling variances from junior agents to ensure process integrity.
* Collaborate with technical support (Tech Care/Pro Care) to accelerate case progression.
* Support preparation and documentation for escalations.
RMA & Case Quality Support
* Validate RMA creation accuracy and support non-standard or complex RMA scenarios.
* Assist in backlog reduction efforts by reviewing aged cases and driving case movement.
* Conduct quality checks on case notes, entitlement handling, and routing accuracy.
Coaching & Peer Support
* Provide informal mentoring and floor support to CSR I employees.
* Share best practices, knowledge articles, and troubleshooting tips.
* Participate in process-improvement initiatives and feedback loops.
Core Competencies
Customer Focus
* Demonstrates stronger customer handling judgment, anticipating issues and preventing delays.
* Supports high-priority customer situations with accuracy and urgency.
Decision Making
* Makes independent decisions in non-routine scenarios within defined guid...
....Read more...
Type: Permanent Location: Taguig City, PH-00
Salary / Rate: Not Specified
Posted: 2026-01-12 07:42:45
-
Customer Service Rep II
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Department: HPE Networking – Customer Experience
Reports To: Manager, Customer Care & RMA Operations
Location: Global Operations (APAC/EMEA/AMS as applicable)
Work Shift : Global Time Zone (any 5 days a week , 3 shifts - 6am to 3pm, 2pm-11pm, 10pm to 7am)
Role Overview
The Customer Service Representative II performs advanced case handling, provides deeper initial troubleshooting, and supports escalation readiness for complex customer issues.
CSR II demonstrates expertise in support processes, mentors junior agents, and contributes to process improvements.
The role independently resolves most customer-facing scenarios and acts as a key support partner to the Customer Care & RMA Operations team.
Key Responsibilities
Advanced Customer Care Operations
* Manage complex case routing, entitlement exceptions, and non-standard workflows.
* Perform enhanced initial troubleshooting using broader product and solution knowledge.
* Identify and correct case-handling variances from junior agents to ensure process integrity.
* Collaborate with technical support (Tech Care/Pro Care) to accelerate case progression.
* Support preparation and documentation for escalations.
RMA & Case Quality Support
* Validate RMA creation accuracy and support non-standard or complex RMA scenarios.
* Assist in backlog reduction efforts by reviewing aged cases and driving case movement.
* Conduct quality checks on case notes, entitlement handling, and routing accuracy.
Coaching & Peer Support
* Provide informal mentoring and floor support to CSR I employees.
* Share best practices, knowledge articles, and troubleshooting tips.
* Participate in process-improvement initiatives and feedback loops.
Core Competencies
Customer Focus
* Demonstrates stronger customer handling judgment, anticipating issues and preventing delays.
* Supports high-priority customer situations with accuracy and urgency.
Decision Making
* Makes independent decisions in non-routine scenarios within defined guid...
....Read more...
Type: Permanent Location: Taguig City, PH-00
Salary / Rate: Not Specified
Posted: 2026-01-12 07:42:44
-
Customer Service Rep II
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Department: HPE Networking – Customer Experience
Reports To: Manager, Customer Care & RMA Operations
Location: Global Operations (APAC/EMEA/AMS as applicable)
Work Shift : Global Time Zone (any 5 days a week , 3 shifts - 6am to 3pm, 2pm-11pm, 10pm to 7am)
Role Overview
The Customer Service Representative II performs advanced case handling, provides deeper initial troubleshooting, and supports escalation readiness for complex customer issues.
CSR II demonstrates expertise in support processes, mentors junior agents, and contributes to process improvements.
The role independently resolves most customer-facing scenarios and acts as a key support partner to the Customer Care & RMA Operations team.
Key Responsibilities
Advanced Customer Care Operations
* Manage complex case routing, entitlement exceptions, and non-standard workflows.
* Perform enhanced initial troubleshooting using broader product and solution knowledge.
* Identify and correct case-handling variances from junior agents to ensure process integrity.
* Collaborate with technical support (Tech Care/Pro Care) to accelerate case progression.
* Support preparation and documentation for escalations.
RMA & Case Quality Support
* Validate RMA creation accuracy and support non-standard or complex RMA scenarios.
* Assist in backlog reduction efforts by reviewing aged cases and driving case movement.
* Conduct quality checks on case notes, entitlement handling, and routing accuracy.
Coaching & Peer Support
* Provide informal mentoring and floor support to CSR I employees.
* Share best practices, knowledge articles, and troubleshooting tips.
* Participate in process-improvement initiatives and feedback loops.
Core Competencies
Customer Focus
* Demonstrates stronger customer handling judgment, anticipating issues and preventing delays.
* Supports high-priority customer situations with accuracy and urgency.
Decision Making
* Makes independent decisions in non-routine scenarios within defined guid...
....Read more...
Type: Permanent Location: Taguig City, PH-00
Salary / Rate: Not Specified
Posted: 2026-01-12 07:42:43
-
Customer Service Rep II
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Department: HPE Networking – Customer Experience
Reports To: Manager, Customer Care & RMA Operations
Location: Global Operations (APAC/EMEA/AMS as applicable)
Work Shift : Global Time Zone (any 5 days a week , 3 shifts - 6am to 3pm, 2pm-11pm, 10pm to 7am)
Role Overview
The Customer Service Representative II performs advanced case handling, provides deeper initial troubleshooting, and supports escalation readiness for complex customer issues.
CSR II demonstrates expertise in support processes, mentors junior agents, and contributes to process improvements.
The role independently resolves most customer-facing scenarios and acts as a key support partner to the Customer Care & RMA Operations team.
Key Responsibilities
Advanced Customer Care Operations
* Manage complex case routing, entitlement exceptions, and non-standard workflows.
* Perform enhanced initial troubleshooting using broader product and solution knowledge.
* Identify and correct case-handling variances from junior agents to ensure process integrity.
* Collaborate with technical support (Tech Care/Pro Care) to accelerate case progression.
* Support preparation and documentation for escalations.
RMA & Case Quality Support
* Validate RMA creation accuracy and support non-standard or complex RMA scenarios.
* Assist in backlog reduction efforts by reviewing aged cases and driving case movement.
* Conduct quality checks on case notes, entitlement handling, and routing accuracy.
Coaching & Peer Support
* Provide informal mentoring and floor support to CSR I employees.
* Share best practices, knowledge articles, and troubleshooting tips.
* Participate in process-improvement initiatives and feedback loops.
Core Competencies
Customer Focus
* Demonstrates stronger customer handling judgment, anticipating issues and preventing delays.
* Supports high-priority customer situations with accuracy and urgency.
Decision Making
* Makes independent decisions in non-routine scenarios within defined guid...
....Read more...
Type: Permanent Location: Taguig City, PH-00
Salary / Rate: Not Specified
Posted: 2026-01-12 07:42:43
-
Customer Service Rep II
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Department: HPE Networking – Customer Experience
Reports To: Manager, Customer Care & RMA Operations
Location: Global Operations (APAC/EMEA/AMS as applicable)
Work Shift : Global Time Zone (any 5 days a week , 3 shifts - 6am to 3pm, 2pm-11pm, 10pm to 7am)
Role Overview
The Customer Service Representative II performs advanced case handling, provides deeper initial troubleshooting, and supports escalation readiness for complex customer issues.
CSR II demonstrates expertise in support processes, mentors junior agents, and contributes to process improvements.
The role independently resolves most customer-facing scenarios and acts as a key support partner to the Customer Care & RMA Operations team.
Key Responsibilities
Advanced Customer Care Operations
* Manage complex case routing, entitlement exceptions, and non-standard workflows.
* Perform enhanced initial troubleshooting using broader product and solution knowledge.
* Identify and correct case-handling variances from junior agents to ensure process integrity.
* Collaborate with technical support (Tech Care/Pro Care) to accelerate case progression.
* Support preparation and documentation for escalations.
RMA & Case Quality Support
* Validate RMA creation accuracy and support non-standard or complex RMA scenarios.
* Assist in backlog reduction efforts by reviewing aged cases and driving case movement.
* Conduct quality checks on case notes, entitlement handling, and routing accuracy.
Coaching & Peer Support
* Provide informal mentoring and floor support to CSR I employees.
* Share best practices, knowledge articles, and troubleshooting tips.
* Participate in process-improvement initiatives and feedback loops.
Core Competencies
Customer Focus
* Demonstrates stronger customer handling judgment, anticipating issues and preventing delays.
* Supports high-priority customer situations with accuracy and urgency.
Decision Making
* Makes independent decisions in non-routine scenarios within defined guidelin...
....Read more...
Type: Permanent Location: Taguig City, PH-00
Salary / Rate: Not Specified
Posted: 2026-01-12 07:42:42
-
Customer Service Rep II
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Department: HPE Networking – Customer Experience
Reports To: Manager, Customer Care & RMA Operations
Location: Global Operations (APAC/EMEA/AMS as applicable)
Work Shift : Global Time Zone (any 5 days a week , 3 shifts - 6am to 3pm, 2pm-11pm, 10pm to 7am)
Role Overview
The Customer Service Representative II performs advanced case handling, provides deeper initial troubleshooting, and supports escalation readiness for complex customer issues.
CSR II demonstrates expertise in support processes, mentors junior agents, and contributes to process improvements.
The role independently resolves most customer-facing scenarios and acts as a key support partner to the Customer Care & RMA Operations team.
Key Responsibilities
Advanced Customer Care Operations
* Manage complex case routing, entitlement exceptions, and non-standard workflows.
* Perform enhanced initial troubleshooting using broader product and solution knowledge.
* Identify and correct case-handling variances from junior agents to ensure process integrity.
* Collaborate with technical support (Tech Care/Pro Care) to accelerate case progression.
* Support preparation and documentation for escalations.
RMA & Case Quality Support
* Validate RMA creation accuracy and support non-standard or complex RMA scenarios.
* Assist in backlog reduction efforts by reviewing aged cases and driving case movement.
* Conduct quality checks on case notes, entitlement handling, and routing accuracy.
Coaching & Peer Support
* Provide informal mentoring and floor support to CSR I employees.
* Share best practices, knowledge articles, and troubleshooting tips.
* Participate in process-improvement initiatives and feedback loops.
Core Competencies
Customer Focus
* Demonstrates stronger customer handling judgment, anticipating issues and preventing delays.
* Supports high-priority customer situations with accuracy and urgency.
Decision Making
* Makes independent decisions in non-routine scenarios within defined guid...
....Read more...
Type: Permanent Location: Taguig City, PH-00
Salary / Rate: Not Specified
Posted: 2026-01-12 07:42:40
-
Customer Service Rep II
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Department: HPE Networking – Customer Experience
Reports To: Manager, Customer Care & RMA Operations
Location: Global Operations (APAC/EMEA/AMS as applicable)
Work Shift : Global Time Zone (any 5 days a week , 3 shifts - 6am to 3pm, 2pm-11pm, 10pm to 7am)
Role Overview
The Customer Service Representative II performs advanced case handling, provides deeper initial troubleshooting, and supports escalation readiness for complex customer issues.
CSR II demonstrates expertise in support processes, mentors junior agents, and contributes to process improvements.
The role independently resolves most customer-facing scenarios and acts as a key support partner to the Customer Care & RMA Operations team.
Key Responsibilities
Advanced Customer Care Operations
* Manage complex case routing, entitlement exceptions, and non-standard workflows.
* Perform enhanced initial troubleshooting using broader product and solution knowledge.
* Identify and correct case-handling variances from junior agents to ensure process integrity.
* Collaborate with technical support (Tech Care/Pro Care) to accelerate case progression.
* Support preparation and documentation for escalations.
RMA & Case Quality Support
* Validate RMA creation accuracy and support non-standard or complex RMA scenarios.
* Assist in backlog reduction efforts by reviewing aged cases and driving case movement.
* Conduct quality checks on case notes, entitlement handling, and routing accuracy.
Coaching & Peer Support
* Provide informal mentoring and floor support to CSR I employees.
* Share best practices, knowledge articles, and troubleshooting tips.
* Participate in process-improvement initiatives and feedback loops.
Core Competencies
Customer Focus
* Demonstrates stronger customer handling judgment, anticipating issues and preventing delays.
* Supports high-priority customer situations with accuracy and urgency.
Decision Making
* Makes independent decisions in non-routine scenarios within defined guid...
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Type: Permanent Location: Taguig City, PH-00
Salary / Rate: Not Specified
Posted: 2026-01-12 07:42:39
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Customer Service Rep II
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Department: HPE Networking – Customer Experience
Reports To: Manager, Customer Care & RMA Operations
Location: Global Operations (APAC/EMEA/AMS as applicable)
Work Shift : Global Time Zone (any 5 days a week , 3 shifts - 6am to 3pm, 2pm-11pm, 10pm to 7am)
Role Overview
The Customer Service Representative II performs advanced case handling, provides deeper initial troubleshooting, and supports escalation readiness for complex customer issues.
CSR II demonstrates expertise in support processes, mentors junior agents, and contributes to process improvements.
The role independently resolves most customer-facing scenarios and acts as a key support partner to the Customer Care & RMA Operations team.
Key Responsibilities
Advanced Customer Care Operations
* Manage complex case routing, entitlement exceptions, and non-standard workflows.
* Perform enhanced initial troubleshooting using broader product and solution knowledge.
* Identify and correct case-handling variances from junior agents to ensure process integrity.
* Collaborate with technical support (Tech Care/Pro Care) to accelerate case progression.
* Support preparation and documentation for escalations.
RMA & Case Quality Support
* Validate RMA creation accuracy and support non-standard or complex RMA scenarios.
* Assist in backlog reduction efforts by reviewing aged cases and driving case movement.
* Conduct quality checks on case notes, entitlement handling, and routing accuracy.
Coaching & Peer Support
* Provide informal mentoring and floor support to CSR I employees.
* Share best practices, knowledge articles, and troubleshooting tips.
* Participate in process-improvement initiatives and feedback loops.
Core Competencies
Customer Focus
* Demonstrates stronger customer handling judgment, anticipating issues and preventing delays.
* Supports high-priority customer situations with accuracy and urgency.
Decision Making
* Makes independent decisions in non-routine scenarios within defined guidelines.
...
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Type: Permanent Location: Taguig City, PH-00
Salary / Rate: Not Specified
Posted: 2026-01-12 07:41:12
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At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Elanco IT is evolving to meet the quickening pace of innovation, proactively partnering to create new value through innovative digital products, services, and insights for both internal business partners and external customers.
Your role:
Our Research & Development organization has an aggressive vision to implement a digital-first approach to discovering new pharmaceuticals.
As a Solution Architect, you will champion the adoption of modern pharmaceutical development systems including High Performance Computation, AI & Machine Learning, Electronic Lab Notebooks, and Laboratory Execution systems to enable drug discovery and development in areas such as bioinformatics, computational chemistry, genomics, and systems biology.
You will have the autonomy to make key design decisions and influence technology investments and product roadmaps.
This role requires technical breadth and depth in application architecture, software engineering, and pharma research SaaS solutions, as well as a proven track record of enterprise delivery.
In this role, you will partner with Product Managers, Product Designers, and Principal Engineers to ensure the holistic direction of a product is enabled by enterprise technology investments.
Additionally, solution architects are critical in ensuring that technology solutions align with enterprise architecture principles, standards, and reference architectures.
To be successful, you should be a highly motivated individual with an innovative and strategic mindset, a bias for action, proactive communication skills, and the ability to form and communicate a strong perspective.
You must be able to articulate and translate complex technical topics to stakeholders, help lift the technical competency of teams, collaborate with internal/external partners, ensure alignment with architectural principles and standards, and drive tangible business outcomes.
Your Responsibilities:
Supporting product groups and associated products
* Contribute to the technical strategic vision and roadmap within a product group or series of related products ensuring the technology ecosystem supports the nee...
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Type: Permanent Location: Hook, GB-HAM
Salary / Rate: 84000
Posted: 2026-01-12 07:31:53
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At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: Solution Architect – Research & Development Systems
As a Solution Architect within Elanco IT, you will help lead the digital transformation of Elanco’s global R&D organization.
You will drive the adoption of modern pharmaceutical development platforms, including High-Performance Computing, AI/ML systems, Electronic Lab Notebooks, and Laboratory Execution Systems, to accelerate drug discovery and development in areas such as bioinformatics, computational chemistry, genomics, and systems biology.
In this role, you’ll shape Elanco’s scientific technology landscape by guiding architecture decisions, influencing technology investments, and aligning solutions with enterprise standards and research innovation goals.
Your Responsibilities:
* Define and deliver the architecture vision for Elanco’s R&D digital ecosystem, aligning with enterprise architecture principles and technology roadmaps.
* Partner with Product Managers and Principal Engineers to design scalable, compliant, and secure scientific computing solutions.
* Architect and implement integrated R&D systems (ELN, LIMS, LES, CDS, Informatics) using SaaS and cloud-native platforms.
* Apply emerging technologies such as AI, cloud-native applications, and HPC to optimize research workflows, data pipelines, and predictive modeling.
* Collaborate across IT and R&D to ensure systems support FAIR data principles and scientific reproducibility.
What You Need to Succeed (minimum qualifications):
* Education: Bachelor’s Degree in Information Systems, Computer Science, or related field.
* Experience: Minimum 5 years architecting and delivering enterprise IT systems.
* Key Skills:
+ Proven experience supporting pharmaceutical development systems (ELN, LIMS, CDS, LES, Informatics, HPC).
+ Strong technical expertise integrating SaaS and cloud-native solutions using modern architecture frameworks (API-first, service-oriented, event-driven).
+ Exceptional communication and leadership skills with the ability to translate complex technical concepts into business val...
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-01-12 07:31:52
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Join our dynamic team at DHL Global Forwarding! We are seeking an Operations Specialist to support cross-functional activities at our Matraville, Sydney Station.
Key Responsibilities
* To manage the customers’ inbox, responding to client inquiries professionally and promptly.
* To monitor global shipments and in-transit movements daily, providing accurate updates to stakeholders.
* To provide scheduled weekly in-transit reports to the customer.
* To administer our prevailing purchase order management system, including user requests and purchase order updates.
* To collaborate with internal teams and transport providers to meet service delivery targets.
* To maintain capacity to support after-hours service desk activities and provide backup to the Control Tower when required.
Key Accountabilities:
* To ensure compliance with contractual Service Level Agreements (SLAs) and Strategic Performance Measures (SPMs).
* To deliver accurate and timely operational support to maintain customer satisfaction.
* To maintain data integrity within all relevant systems.
* To achieve efficient resolution of operational issues to minimize service disruptions.
To be successful you will need:
To be Australian citizen and able to maintain a baseline security clearance, which will be supported by DHL
All employees are expected to demonstrate our core behavioural dimensions to be successful.
* To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
* To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
* To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
* To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.
What to expect from us:
What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide.
We are dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
* Hybrid working options available after successful onboarding.
* Consistently voted as a great place to work.
* Focus on wellbeing with annual fitness subsidy.
If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!
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Type: Permanent Location: Matraville, AU-NSW
Salary / Rate: 87500
Posted: 2026-01-12 07:29:35
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Your Job
Molex is seeking a highly motivated Quality Engineer to join our Monee, IL manufacturing site.
This role will focus on applying Advanced Quality Planning (AQP) principles to new and existing product designs, ensuring quality, reliability, and manufacturability throughout the product lifecycle.
The ideal candidate will work collaboratively with design, manufacturing, and quality teams to drive robust design solutions that meet customer requirements and internal standards.
Our Team
Molex's manufacturing facility in Monee, Illinois, specializes in the production of busbars-conductive strips or bars usually crafted from copper or aluminum.
These busbars play a crucial role in electrical power distribution systems.
The facility is dedicated to creating top-notch busbars that adhere to industry standards, catering to diverse applications such as power distribution in switchgear, datacenters, infotech equipment, electric vehicles, electrification, and other electrical systems.
Molex, renowned for its proficiency in electronic solutions, connectivity, and interconnect products, serves various industries.
What You Will Do
* Lead Advanced Quality Planning activities for new product introductions and design changes.
* Collaborate with cross-functional teams, including R&D, manufacturing, and quality, to ensure designs are manufacturable, cost-effective, and meet quality standards.
* Develop and execute Design FMEAs, control plans, and other quality planning tools.
* Support design reviews, providing quality risk assessments and recommendations for mitigation.
* Drive root cause analysis and corrective actions for design-related quality issues.
* Maintain documentation for AQP deliverables in alignment with corporate and customer requirements.
* Mentor and train team members on quality planning principles and methodologies.
* Ensure compliance with ISO, AS, and customer-specific quality
Who You Are (Basic Qualifications)
* Bachelor's degree in Mechanical, Electrical, or Manufacturing Engineering, OR 3+ years of experience in design engineering, quality engineering, or AQP in a manufacturing environment
* Excellent problem-solving skills with a focus on quality, cost, and manufacturability
* Strong communication and interpersonal skills to collaborate across functions
* Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
What Will Put You Ahead
* Experience with PolyWorks or PC-DMIS.
* Proficiency in CAD software (SolidWorks, AutoCAD, or equivalent) preferred.
* Strong understanding of Advanced Product Quality Planning (APQP), FMEA, control plans, OR DFMEA
This position is not eligible for VISA sponsorship.
In order to comply with U.S.
export control laws and regulations, this position requires applicants to either provide proof of U.S.
citizenship or lawful permanent resident status o...
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Type: Permanent Location: Monee, US-IL
Salary / Rate: Not Specified
Posted: 2026-01-12 07:10:47
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Your Job
Flint Hills Resources (FHR) is seeking a Senior Systems Administrator to join our Process Control Support team.
In this role you will be responsible for ensuring the reliable and secure operation of IT infrastructure supporting critical plant control systems.
You will work closely with plant operations teams in the deployment, configuration, monitoring, and maintenance of systems in Process Control Network (PCN) environments.
The ideal candidate will bring their breadth of knowledge and experience to support both onsite and remote system infrastructure running in 24x7x365 environments.
Your strong conceptual, analytical problem-solving ability and your ability to collaborate with a team will be essential to your success in this role.
What You Will Do
* Troubleshoot and resolve complex technical problems involving multiple systems, storage, and network components
* Monitor system & network performance using standard tools, creating baselines, and capacity planning
* Respond to system & network incidents according to established operating procedures
* Create and maintain documentation of system & network infrastructure, processes, configurations, etc.
* Perform move\add\change requests for system and network infrastructure
* Ensure systems are kept up to date with security patches, antivirus pattern files
* Maintain relationships with customers and peers to support both on-site and remote infrastructure
* Participate in projects involving multiple capabilities, customers and vendors
Who You Are (Basic Qualifications)
* Experience managing system and\or network infrastructure
* Willing and able to be on-call on a rotational basis and to respond to calls 24/7 for emergency response
* Ability to travel up to 25% of the time
What Will Put You Ahead
* Experience in process control and\or industrial environments, ideally in Petrochemicals
* Experience with server virtualization
* Experience with Cisco and\or Fortinet infrastructure
This role is not eligible for visa sponsorship.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the wor...
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Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-01-12 07:10:46
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At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: Quality Assurance Representative
As a Quality Assurance Rep, you will play a crucial role in supporting Clinton Manufacturing Operations and ensuring that quality systems adhere to Good Manufacturing Practices (GMP).
In this position, you'll be responsible for facilitating compliance, supporting continuous improvement initiatives, and providing guidance to operational staff.
Your Responsibilities:
* Provide production floor quality support by assisting with procedures, master batch records, and quality system monitoring, while ensuring GMP compliance and readiness for regulatory inspections.
* Review and approve batch records and support batch release processes in alignment with internal procedures and regulatory requirements, utilizing SAP for documentation, materials management, and quality-related transactions.
* Drive continuous improvement initiatives by coaching and supporting deviation investigations, change control proposals, and enhancements to quality systems and processes.
* Collaborate with leadership and cross-functional teams to identify, implement, and verify improvements through self-inspections, internal audits, and other compliance assessments.
* Provide guidance and feedback to operational staff on quality expectations, data integrity, and computer system validation principles, ensuring adherence to CSQA standards.
What You Need to Succeed (minimum qualifications):
* Education: Bachelor’s Degree or equivalent experience in a science-related field.
* Required Experience: A minimum of 5 years of experience in cGMP within pharmaceutical manufacturing, or relevant life sciences experience.
* Top Skills: Strong knowledge and application of cGMP principles in pharmaceutical or regulated manufacturing environments; Proficiency in quality systems processes, including batch record review, deviation investigations, change control, and use of SAP for quality and manufacturing documentation.
What will give you a competitive edge (preferred qualifications):
* Experience in Quality Assurance, Quality Control, or Manufacturing in a regulated env...
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Type: Permanent Location: Clinton, US-IN
Salary / Rate: 120000
Posted: 2026-01-11 07:22:58
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*
*THIS POSITION IS CONTINGENT UPON CONTRACT AWARD
*
*
Title: IT Administrator
Location: Houston, TX
Security: Secret
Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent.
Travel: This position will require travel to multiple sights within Houston and surrounding cities as part of maintaining the IT infrastructure.
About KACE:
When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation’s safety, security, and quality of life.
The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it’s The KACE Way.
KACE employees are; purpose driven, forward focused, open-minded, trustworthy and invested.
The KACE Way is our commitment to our employees, to our customers, and to our communities.
Join KACE and make a difference!
Minimum Qualifications & Skills:
* Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
* Network Administration: 3+ years of experience managing enterprise-level network infrastructures (e.g., routers, switches, firewalls, VPNs).
* System Administration: 3+ years of experience with system administration in Windows and Linux environments, managing file systems, servers, and applications.
* Virtualization Experience: Knowledge of virtualization technologies such as VMware, Hyper-V, or cloud-based platforms (e.g., AWS, Azure).
* Backup Solutions: Experience with backup and disaster recovery tools and processes.
* Networking: In-depth knowledge of TCP/IP, DNS, DHCP, VPNs, routing/switching protocols (e.g., OSPF, BGP).
* Operating Systems: Proficient in managing Windows Server, Linux, and other server platforms.
* Security: Familiarity with network and system security best practices, firewalls, and encryption.
* Scripting & Automation: Ability to use scripting languages (e.g., PowerShell, Bash) to automate tasks and improve efficiency.
* Monitoring Tools: Experience with system and network monitoring tools (e.g., SolarWinds, Nagios, Zabbix)
* Strong problem-solving skills with the ability to troubleshoot complex technical issues
* Effective communication skills for interacting with cross-functional teams and end-users.
* Ability to manage multiple priorities and meet deadlines
* Strong attention to detail and proactive approach to infrastructure management
Desired Skills:
* Experience with cloud computing environments (AWS, Azure) and cloud networking.
* Experience with configuration management tools (e.g., Ansible, Puppet).
* Knowledge of enterprise backup solutions and disaste...
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-11 07:13:06
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Your Job
The Vice President of Enterprise Data, Analytics, AI & Integrations leads Molex's data, analytics, platforms, integrations, and AI capabilities to drive measurable business value.
This role transforms Molex's global data assets into insights, intelligence, and automated decision-making that directly improve manufacturing outcomes, customer experience, commercial performance, and operational efficiency.
This leader must deeply understand Molex's connector business, engineering and manufacturing workflows, and divisional operating rhythms.
The role requires the ability to build unified enterprise direction, modernize legacy landscapes, and integrate data, AI, and automation directly into core business processes.
Our Team
Molex is a leading provider of electronic solutions, committed to innovation and excellence.
Our team is dedicated to delivering high-quality products and services to our customers worldwide.
Join us and be part of a dynamic and forward-thinking organization.
What You Will Do
* Enterprise Data, Analytics & AI Strategy Define and execute Molex's Data, Analytics & AI vision in alignment with business priorities and PBM principles.
Prioritize high-value use cases for yield, scrap, supply chain visibility, forecasting, pricing intelligence, and customer insights.
Build an integrated ecosystem that unifies data platforms, analytics, AI, and integrations, spanning Snowflake, SAP/ERP, PLM, MES, CRM, manufacturing systems, and cloud data services.
* Research, Analytics & Insights Lead Molex's research and analytics functions to deliver actionable insights for manufacturing, engineering, commercial, and operational teams.
Build advanced analytics capabilities (forecasting, optimization, simulation, statistical modeling).
Shift the organization from dashboard production to decision-oriented analytics and scenario insights.
* Integrations & Enterprise Architecture Enablement Own Molex's Integration Center of Excellence (APIs, enterprise services, application integration, real-time data flows).
Modernize integration patterns across SAP, ERP, PLM, MES, CRM, manufacturing systems, and cloud data platforms including event-driven architectures and partner ecosystems.
Accelerate automation and reduce data latency across the enterprise.
* Data Products, Platforms & Architecture Build and scale data products supporting enterprise domains (manufacturing, supply chain, quality, finance, commercial).
Oversee data lakes, warehouses, ingestion pipelines, semantic models, and metadata systems including data catalogs and lineage systems.
Ensure platforms are secure, scalable, cloud-ready, and AI-enabled.
* AI, ML & Emerging Technologies Lead Molex's AI roadmap: predictive insights, generative AI, copilots, digital twins, and intelligent automation.
Partner with the AI Council to prototype and deploy high-value AI use cases.
Ensure responsible AI governance, model quality, and risk controls, including testing rigor,...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2026-01-11 07:05:19
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Our INVISTA Victoria, TX facility is seekingentrepreneurial, innovative leaders to join the team as Laboratory Analyst to join our Quality Lab team.
We are looking forindividualswho can produce accurate, high-quality work in a time-sensitive environmentwithstrong communication skills and proven success in communicating effectively.
A successful candidate would need to be able to organize, prioritize, and own multiple tasks while meeting and/or exceeding deadlines,show strong initiative, andwork with minimal supervision and as part of a team.Above all, you will be expected to carry out all your activities with integrity, compliance, safety, and efficiency.
Are you IN?
What You Will Do
* Perform Chemical Analyses: Conduct various chemical analyses, including titrations, distillations, wet chemistry, GC, LC, IC, FTIR, UV-Vis, XRF, and ICP to provide accurate and timely results.
* Data Management and Communication: Use LIMS to manage data, communicate results, and document issues related to quality, instruments, production, or supply.
* Quality and Compliance: Maintain strict adherence to applicable RCRA laws and stay informed about plant processes, general chemistry, and lab analysis theory.
* Emergency Response: Serve as an emergency responder as part of the emergency response team.
* Team Collaboration: Work effectively within a team environment, collaborating with operators, mechanics, and exempt professionals.
* Problem Solving and Critical Thinking: Apply problem-solving skills and critical thinking to address challenges and improve processes.
* Goal Orientation and Planning: Demonstrate organization, planning, and prioritization skills, focusing on high-value tasks to achieve goals and deliver results.
Who You Are (Basic Qualifications)
* One or more of the following:
* One year of work experience in an analytical laboratory
* 2 Year Chemical Technology degree
* Bachelor of Science degree in Chemistry, Biology, or related field
* Certified first responder on an emergency response team such as EMR, EMT, or higher
Ability to obtain Emergency Care Attendant certification
This role is not eligible for Visa sponsorship
What Will Put You Ahead
* 2 years of analytical laboratory experience
* Bachelor of Science Degree in Chemistry or Biology
* Experience with GC, LC, Auto-Titrators, distillation, IC, FTIRs, ICP's and wet chemistry
* Experience with instrument calibration and maintenance
* Experience with LIMS (data entry, managing data, and Sample Manager/Chromeleon)
* Emergency Care Attendant Certification or higher
Physical Requirements
* Must be capable of regular lifting and moving up to 10 pounds, frequently lifting and moving up to 25 pounds, and occasionally lifting and moving up to 50 pounds
* Capable of working with a glove box and an air-free chamber
* Must be able to stand for long periods of time
* Required to work...
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Type: Permanent Location: Victoria, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-11 07:05:12
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Company
Federal Reserve Bank of Kansas City
When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems.
We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.
Important Information
* Open to US citizens, Green Card holders or Permanent Residents with at least 3 years of residency, with the intent to become a US citizen.
* No sponsorship is available.
Candidates must have valid work authorization, without an end date, to be considered.
* This position requires working on-site, in Kansas City, Denver, Oklahoma City, or Omaha, with 5 days per month remote work flexibility.
* This position is not eligible to be remote and relocation assistance is not available.
We are seeking cybersecurity professionals to join our Information Security team as a security specialist focused on operating our DevSecOps program according to standards and policies.
This will be done through close partnership with peers in FRB Kansas City and other Reserve Banks across the System.
It will also require healthy relationship building and tight integration with development teams.
Additionally, you’ll partner with business areas, vendors, and our diverse network of professionals to identify, implement, and support security across the organization.
Candidates with strong understanding and experience in cloud environment deployments, information security, data management, low-code and no-code solutions, DevSecOps, and artificial intelligence will be ideal.
Key Activities
* Interpret and evaluate policies in order to mature and implement the DevSecOps program.
* Assess maturity of development teams’ DevSecOps practices against an existing framework.
* Proactively advocate for and drive enhancements into the program.
* Identify gaps/opportunities for enhancements to workflows and processes for enhancing the software development lifecycle (SDLC).
* Implement and consults on secure continuous integration and continuous delivery (CI/CD) pipelines, evaluating code and/or applications, or creating code to facilitate the process.
* Monitors information security policy compliance using security tooling.
* Evaluate and implement security products and/or processes to enhance productivity and effectiveness for various platforms and initiatives.
* Provide technical expertise and support to internal teams on security-related matters.
* Collaborate with cross-functional teams to integrate security measures into existing software applications and infrastructure.
* Stay current with emerging technologies, industry trends, and best practices in cybersecurity to enhance our security posture.
* Support leadership decision making through timely analysis...
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Type: Permanent Location: Kansas City, US-MO
Salary / Rate: 93000
Posted: 2026-01-10 08:14:13
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Company
Federal Reserve Bank of Philadelphia
The Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that, together with the Board of Governors in Washington, D.C., make up the Federal Reserve System.
It helps formulate and implement monetary policy, supervises banks and bank and savings and loan holding companies, and provides financial services to depository institutions and the federal government.
The Federal Reserve Bank of Philadelphia serves eastern and central Pennsylvania, southern New Jersey, and Delaware.
The Federal Reserve Bank of Philadelphia is seeking a motivated senior or recent college graduate for a 10-week summer internship within the Strategic Communications and Digital Engagement department.
This role offers an exciting opportunity to focus on UI/UX design while gaining exposure to front-end development practices in a dynamic and collaborative environment.
The hourly rate for this position is $23.00/hr.
Preferred Majors:
Students majoring in Human-Computer Interaction (HCI), Interactive Media Design, User Experience Design, Design and User Experience Research, Computer Science, Information Technology, Management Information Systems (MIS), or a related discipline will be considered.
Position is open to undergraduate or graduate students.
Duties and Responsibilities:
* Collaborate on UI/UX design projects, contributing to user-centered designs and prototypes.
* Work with tools such as Adobe Creative Suite, and Figma to design user interfaces and experiences.
* Apply knowledge of component libraries and responsive design to create engaging, accessible user interfaces.
* Assist in front-end development tasks using HTML5, CSS3, and JavaScript.
* Gain exposure to JavaScript frameworks such as React.
* Participate in problem-solving and analysis to identify and implement effective design and development solutions.
Qualifications:
* Strong knowledge of UI/UX principles and design tools.
* Familiarity with front-end technologies, including HTML5, CSS3, and JavaScript frameworks.
* Excellent problem-solving and analytical skills.
* Strong written and oral communication abilities.
* Good organizational and time management skills.
* Flexibility and the ability to plan and manage multiple projects effectively.
This internship is an excellent opportunity to apply your skills in a real-world setting while learning from experienced professionals in the field.
If you are passionate about UI/UX design and eager to expand your knowledge of front-end development, we encourage you to apply.
Additional Information:
The Federal Reserve Bank of Philadelphia takes your information privacy seriously.
Federal Reserve Bank of Philadelphia staff will only email you from the “@phil.frb.org” domain or through the Workday system “rb@myworkday.com”.
If you are initially contacted by phone, feel free to request that the caller provide you with their ema...
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Type: Contract Location: Philadelphia, US-PA
Salary / Rate: 28
Posted: 2026-01-10 08:14:12
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Le/la chef(fe) de projet dirigera des projets de mise en œuvre de bout en bout, en servant de principal point de contact pour les clients et en garantissant une expérience client exceptionnelle.
Ce rôle implique une collaboration étroite avec les équipes internes et les parties prenantes externes afin de livrer les projets dans les délais, dans le respect du périmètre et du budget.
Le/la candidat(e) idéal(e) est un(e) excellent(e) communicant(e), un(e) résolveur(se) de problèmes proactif(ve) et un(e) leader collaboratif(ve) capable de s’épanouir dans un environnement dynamique et axé sur la technologie.
Responsabilités principales
* Posséder et gérer l’ensemble du périmètre du projet, y compris la gestion des changements, en veillant à ce que tous les livrables répondent aux attentes du client et aux normes de qualité internes.
* Communiquer l’impact des changements de périmètre, des risques et des changements de priorités aux clients et à la direction interne, en obtenant l’alignement et les approbations nécessaires.
* Superviser les aspects financiers du projet, notamment la budgétisation, les prévisions et le suivi de la rentabilité.
* Anticiper et résoudre les problèmes du projet en identifiant de manière proactive les risques, en élaborant des plans d’atténuation et en minimisant les impacts sur les délais.
* Fournir des mises à jour claires et opportunes à la direction et aux équipes transverses concernant l’état du projet, les risques et les étapes clés.
* Favoriser de solides relations clients en offrant une expérience de mise en œuvre fluide et en maintenant une forte satisfaction tout au long du cycle de vie du projet.
Qualifications
* Baccalauréat en gestion de projet, en commerce, en informatique ou dans un domaine connexe (ou expérience équivalente).
* Expérience avérée dans la gestion de projets de développement logiciel ou de mise en œuvre couvrant toutes les phases du cycle de vie du projet.
* Compréhension solide des méthodologies de développement logiciel (par ex.
Agile, Scrum, Waterfall).
* Capacité à traduire des concepts techniques complexes en une communication claire et exploitable pour un public non technique.
* Compétences avérées en leadership, avec une expérience dans l’encadrement et la motivation d’équipes interfonctionnelles.
* Solides compétences analytiques et en prise de décision, avec la capacité d’utiliser les données pour évaluer les progrès et orienter les résultats.
* Connaissance de l’anglais, car nous avons des clients au Québec et dans le reste du Canada.
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The Project Manager will lead end-to-end implementation projects, serving as the primary point of contact for customers and ensuring an exceptional client experience.
This role partners closely with internal teams and external stakeholders to deliver projects on time, within scope...
....Read more...
Type: Permanent Location: Quebec City, CA-QC
Salary / Rate: 110000
Posted: 2026-01-10 08:05:21
