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Company
Federal Reserve Bank of Richmond
When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems.
We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic team for our future.
Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.
In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more.
All brought together in a work environment where you can truly find balance.
About the Opportunity
The Federal Reserve System (FRS) National Incident Response Team (NIRT) has an immediate opening for an Incident Response Advisor position, reporting to a Senior Manager Information Security.
The NIRT, a national service provider for the FRS, delivers effective intrusion detection, incident response, forensics, security intelligence, threat assessment, and penetration testing services.
The role is for an experienced incident response professional.
You will be expected to be able to investigate and respond to security events within the FRS with minimal oversight.
Additionally, as you gain experience you will be expected to lead larger and more impactful incidents.
The ideal candidate will have some more specialized skills such as Security Operations Center (SOC) support, disk and/or memory forensics, phone forensics, malware analysis, and/or threat hunting skills.
Hours: The core hours are day shift in your local time zone.
You may also occasionally be required to work overnights, weekends or holidays due to high severity incident and/or coverage concerns.
This position will have the ability to work remotely, within a commutable distance to a Federal Reserve Bank location.
What You Will Do:
* Perform security event triage and analysis with knowledge in current security threats and techniques.
* Manage and lead security incidents and conduct incident analysis, containment, protection, mitigation, and recovery activities across the FRS.
* Perform and lead incident response workflow processes.
* Analyze all relevant data sources for attack indicators and potential network and host compromises.
* Respond to different attack vectors such as data exfiltration, DDoS, malware, insider risk, and phishing.
* Develop scripts and tools to improve the efficiency of incident detection and response processes.
* Lead investigations.
* Identify gaps/opportunities for enhancements to workflows and processes for enhancing the incident...
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Type: Permanent Location: Richmond, US-VA
Salary / Rate: 1
Posted: 2026-04-18 08:26:38
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Company
Federal Reserve Bank of Richmond
When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with a dynamic and diverse team of mission-driven professionals to strengthen and protect our economy and our communities.
Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.
In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more.
All brought together in a flexible work environment where you can truly find balance.
Onsite presence is required.
About the Opportunity
The Enterprise Resources Planning department has an immediate opening for an AI Solutions Engineer, reporting to Senior Manager - Product Manager.
The Enterprise Resource Planning (ERP) Support Office seeks an AI Solutions Engineer with Cloud experience to bring AI innovation across our enterprise while building the Platform-as-a-Service (PaaS) foundation that enables it.
This is a ground-floor opportunity to be a part of driving how AI transforms HR, finance, and procurement—while establishing the cloud platform capabilities needed to scale those solutions.
You'll begin by deploying and configuring native AI features within ERP vendor platforms (intelligent agents, assistants, automation), then progressively build the platform capabilities needed for custom AI applications, advanced integrations, and end-to-end automation solutions that connect across the enterprise.
Your cloud engineering experience will be instrumental in developing deployment pipelines and engineering processes as we mature our PaaS capabilities.
This is a fully onsite position located in Richmond, Boston and Kansas District location.
What You Will Do:
* Translate business and operational challenges into practical AI opportunities and technical solutions
* Deploy and configure AI capabilities in ERP platforms and products such as Workday and SAP Ariba (AI agents, assistants, automation features)
* Build custom AI solutions including intelligent agents, chatbots and automation leveraging Gen AI and LLMs as platform maturity increases
* Define and document technical specifications for deploying ERP and AI solutions and capabilities.
* Lead AI projects from concept to production, ensuring business alignment and measurable ROI
* Enable PaaS environments within Workday and SAP to support AI deployments and future custom development
* Help develop deployment pipelines and engineering processes as we establish PaaS services, bringing your cloud engineering expertise
* Configure and integrate platform services, security, and governance with corporate clo...
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Type: Permanent Location: Richmond, US-VA
Salary / Rate: 1
Posted: 2026-04-18 08:26:36
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Business Analyst – SoftWriters
Empower LTC Pharmacies.
Save Lives.
Build the Future of Healthcare Technology.
About SoftWriters
SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately.
As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.
The Opportunity
We're seeking a Business Analyst to join our growing team and help shape the future of healthcare technology.
In this role, you'll partner closely with Product Owners, Product Managers, and subject matter experts to translate customer and operational needs into clear, actionable requirements that enable high-quality product delivery and measurable business outcomes.
The Product Team owns the core product experience and customer satisfaction while also serving as the force that takes the AI and automation advancements coming out of Alpha Lab and Engineering and scales them into the hands of as many customers as possible.
It's meaningful, high-impact work — and we're growing the team to meet the moment.
Location: Hybrid – Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)
Reports to: Group Product Manager
What You’ll Do
* Gather, analyze, and document business and system requirements through close stakeholder collaboration
* Perform workflow, gap, and impact analysis to identify opportunities for improvement
* Translate requirements into clear specifications, use cases, and acceptance criteria that are testable and development-ready
* Support backlog refinement by ensuring work items are well-defined, aligned, and clearly understood by delivery teams
* Participate in validation activities including user acceptance testing and defect triage
* Maintain accurate documentation for product functionality, workflows, and release changes
* Identify risks, inconsistencies, and dependencies within requirements
* Define requirements for automation and AI-assisted features, including inputs, outputs, rules, and expected behavior
* Translate business workflows into structured decision points suitable for AI-enabled solutions
What We’re Looking For
Required:
* Bachelor’s degree in business, technology, healthcare, or a related field, or equivalent practical experience
* 2+ years of experience in business analysis, requirements gathering, or a related customer‑facing or technical role within enterprise or healthcare software
* Proven experience gathering, analyzing, and documenting business and system requirements
* Ability to translate business needs into clear, structured specifications and acceptance criteria
* Experience collaborating with cross-functional teams including engineering, QA, and business stakeholders
* Strong analytical, problem-solving, and communication skills
* Foundationa...
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Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:25:04
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Job Description
Key Responsibilities
* Design and implement AI-driven workflows to support and optimize the full course lifecycle, from curriculum structuring to final delivery
* Build and maintain automation pipelines for curriculum outlining, content structuring, transcript processing, quiz generation, and multimedia workflows
* Develop AI-assisted tools and backend systems to streamline course creation, learner support, and operational processes
* Apply machine learning, natural language processing, and generative AI techniques to improve content quality, workflow efficiency, and scalability
* Build and optimize data pipelines to handle educational content, including textual, video, and multimedia data
* Develop analytics and reporting solutions to monitor learner engagement, workflow performance, and product effectiveness
* Analyze data to identify inefficiencies, bottlenecks, and opportunities for optimization across course lifecycle workflows
* Create dashboards and reporting systems to provide visibility into learner behavior, content performance, and operational metrics
* Support and expand scalable AI-enabled workflows for multimedia content, including video, slides, and interactive formats
* Design, develop, and maintain full-stack web applications (front-end UI + backend services) that operationalize AI workflows for course development and delivery teams
* Build and document APIs and integrations (e.g., content systems, LMS tooling, analytics platforms), including authentication/authorization, observability, and error handling
* Own the build, release, and deployment lifecycle for web services and applications, including CI/CD, environment configuration, and performance/security best practices
* Collaborate with subject matter experts (SMEs), program teams, and stakeholders to translate requirements into practical technical solutions
* Proactively identify and lead improvements across CPE workflows, taking ownership of automation initiatives and system enhancements
* Support coordination of development efforts, including task tracking, timeline management, and ensuring alignment across cross-functional teams
* Document systems, workflows, and implementation logic to support scalability, maintainability, and long-term adoption
* Coordinate delivery with teammates and align timelines and resources to suit business timelines.
Minimum Qualifications:
* Bachelor’s or Master’s degree in Computer Science, Data Science, Artificial Intelligence, or a related field
* Experience with AI-assisted and agentic development tools (e.g., Claude, Cursor) for rapid prototyping and iteration
* Strong understanding of Machine Learning, Deep Learning, and Generative AI concepts
* Experience working with Python, APIs, automation workflows, and backend systems
* Experience with web development fundamentals and modern full-stack patterns (...
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Type: Contract Location: Hoboken, US-NJ
Salary / Rate: Not Specified
Posted: 2026-04-18 08:24:35
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About Harris
Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions serving Public Sector, Schools, Utilities, and Healthcare organizations across North America.
Since 1976, Harris has built a reputation for delivering robust, feature-rich solutions and long-term customer partnerships.
About the Role
Our Corporate IT team seeking an experienced Office 365 Engineer, with a strong emphasis on Exchange, Teams and, Active Directory (AD)/identity management.
This role is responsible for designing, implementing, and maintaining Exchange (on-premises and hybrid), Teams and, Azure AD (Microsoft Entra ID).
Key Responsibilities
* Lead the design, configuration, and ongoing administration of Exchange Online within the Microsoft 365 tenant, including mailbox provisioning, shared/resource mailboxes, distribution groups, Tenant to Tenant migration projects.
* Architect and manage end-to-end mail flow including send/receive connectors, transport rules, smart host relay, third-party gateway integrations (e.g., Mimecast, Proofpoint), and DNS records (MX, SPF, DKIM, DMARC)
* Serve as the primary owner of Exchange Online Protection (EOP) and Microsoft Defender for Office 365, configuring and tuning anti-phishing, anti-spam, safe links, safe attachments, and protection policies
* Act as the Tier 3/4 escalation point for all email-related incidents including NDRs, mail flow failures, spoofing, BEC attacks, and malware delivery events, with full Root Cause Analysis (RCA) documentation
* Design, deploy, and maintain Microsoft 365 DLP policies across Exchange Online, Teams, SharePoint, and OneDrive in alignment with GDPR, and HIPAA requirements, tuning conditions and exceptions to minimize false positives
* Administer Microsoft Purview compliance solutions including retention policies, sensitivity labels, MRM, litigation holds, eDiscovery (Content Search and Premium), communication compliance, and insider risk management policies
* Manage email authentication posture by continuously validating and enforcing SPF, DKIM, and DMARC configurations, reviewing Microsoft Secure Score recommendations
* Develop and maintain PowerShell automation scripts for Exchange Online bulk operations, user lifecycle workflows (onboarding/offboarding), compliance reporting, and Microsoft Graph API integrations with ITSM or HRIS platforms
* Follow ITIL and change management best practices for all platform changes — including raising RFCs, participating in Change Advisory Board (CAB) reviews, maintaining incident/problem records, and producing post-implementation reviews (PIR) for major changes impacting Exchange, Teams, or voice environments
* Administer the Microsoft Teams — managing messaging, meeting, and app permission policies, Teams Rooms (MTR) devices, and providing Tier 2/3 escalation support for Teams incidents
* Administer the Entra ID - identity mana...
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Type: Permanent Location: Ottawa, CA-ON
Salary / Rate: Not Specified
Posted: 2026-04-18 08:22:39
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At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: R&D Consultant: Data Standards and Strategy
Develops, implements, and maintains R&D data model, governance frameworks and standards for electronic data, ensuring data quality, accessibility, and usability for advanced analytics and AI/ML initiatives.
This role will be formative in establishing new ways of working with Elanco R&D data across functional areas, requiring significant leadership and strategic input.
Your Responsibilities:
* Lead the design, implementation, and maintenance of the electronic data governance program, including establishing frameworks, policies, and guidelines, ensuring alignment with Elanco's values, corporate policies, regulatory requirements, and the needs of AI/ML initiatives.
* Drive the design, implementation, and operationalization of metadata management strategies, including data catalogs and data dictionaries, to ensure consistent metadata, lineage, and quality for use in platforms like Databricks and Power BI.
* Champion cross-functional collaboration with business stakeholders (R&D, IT, and Quality Assurance) to strategically align data governance objectives with practical data needs, ensuring seamless integration with existing data management procedures and proactively identifying new ways of working suitable for advanced analytics and AI/ML.
* Lead the development and delivery of comprehensive training materials to promote data literacy and foster a data-driven culture across the organization, with a focus on enabling data utilization for AI/ML.
* Oversee the implementation, tracking, and strategic direction of data quality monitoring and cleaning processes, including establishing and refining metrics/KPIs to proactively identify, monitor, and address data quality, accessibility, bias mitigation, and overall program maturity, reporting performance and risks to leadership.
What You Need to Succeed (minimum qualifications):
* Education: Bachelors in data science or similar.
* Experience: 8+ years of experience in data governance, AI/ML governance, data product management, or risk/compliance in data-centric organizations
...
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Type: Permanent Location: Bengaluru, IN-KA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:20:53
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Your Job
Georgia-Pacific is now hiring a Quality Coordinator to join our team in Kansas City, MO.
As a member of the plant's leadership team, the Quality Coordinator partners with the Quality and Production teams to ensure we produce and deliver corrugated boxes, on time in full, that drive our goal to becoming the preferred partner of our customers.
Our Team
Our Georgia-Pacific Team is one of the nation's leading corrugated box manufacturers.
We manufacture standard corrugated containers providing cost-effective corrugated solutions for virtually any product.
Our vision is to be a World Class Leader in Quality with assisting the Quality Manager by integrating all systems and having the capacity to audit all the systems to ensure compliance of Product Quality and Product Safety.
This position will also allow us to build a succession plan for this position within GP to always have the "Next Up" model.
What You Will Do
* Collaborate with team to help Georgia-Pacific become the preferred supplier for our customers
* Foster a culture based on our Principle Based Management (PBM®) Philosophy, and lead the manufacturing teams in compliance in safety, health, environmental, and quality
* Participate in customer calls, perform site visits and create a Customer Communication Process where it adds value
* Follow-up with plant teams for RCAs and corrective responses
* Utilize corrective action process to reduce defects and minimize returns
* Utilize data analysis monitor quality performance and to identify and recommend improvements
* Track Key Performance Indicators (KPI's) and take actions to drive positive change
* Assist with value added activities that improve the overall customer experience
* Perform facility Product and Process verifications for compliance to expectations
* Assist Quality Manager in achieving QMS targets
* Quality engagement with facility teams via weekly and monthly meetings
* Assist Quality Manager in BRC, audits, readiness, corrective actions
Who You Are (Basic Qualifications)
* One (1) year of experience working on corrugated manufacturing asset
What Will Put You Ahead
* Experience with Safe Quality Food (SQF), British Retail Consortium of Global Standards (BRCGS) and/or ISO
* Six Sigma, Lean Manufacturing, or similar experience or certification
* Industry experience in Corrugated packaging and/or food and beverage
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
H...
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Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2026-04-18 08:13:00
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Your Job
Georgia-Pacific is seeking a Technology Leader for our Brewton, AL manufacturing facility.
In this role, you are the site IT leader and accountable partner to mill leadership - aligning people, priorities, and technology to safely enable reliable operations and manufacturing transformation.
This is a hands-on leadership role that requires strong people leadership, clear communication, and the ability to build trust across IT, OT/process control, engineering, and operations.
You will coach and develop a site IT support team, strengthen daily execution and service delivery, and ensure solutions are implemented in alignment with corporate infrastructure standards
What You Will Do
* Lead, coach, and develop the site IT team - setting clear expectations, building capability, and creating a culture of ownership, learning, and strong customer partnerships.
* Build strong partnerships with process control, engineering, and corporate IT capabilities; connect the right resources to solve problems quickly and sustainably.
* Own and execute the site technical roadmap in partnership with mill leadership to improve reliability, enable manufacturing transformation, and deliver continuous improvement.
* Run ITIL-aligned operations (incident, problem, change), including clear stakeholder communications, root-cause follow-up, and end-to-end escalation ownership for production-impacting events.
* Track and improve service performance using a ticketing tool (e.g., ServiceNow or equivalent) and KPIs/SLAs (backlog, repeat incidents, MTTR) with a regular operating cadence.
* Lead site-based IT projects end-to-end-partnering with stakeholders from scope through implementation, training, and sustainment.
* Adhere to cybersecurity standards and process control security requirements; champion secure-by-design practices across the site.
* Support and improve site IT/OT infrastructure (networks, servers, endpoints, and OT connectivity, including architecture/segmentation best practices, secure access, and timely troubleshooting/restoration of service.
Who You Are (Basic Qualifications)
* Experience leading and developing technical teams in a manufacturing environment (coaching, performance management, and capability building).
* Ability to build strong partnerships across operations, maintenance, engineering, and process control; comfortable influencing without authority.
* Experience with network infrastructure technologies, including switching, routing, and wireless.
* Knowledge of virtualization (e.g., VMware), server/host concepts, network monitoring and analysis tools, and cybersecurity practices.
* Proven track record leading and delivering IT projects with measurable outcomes (scope, schedule, cost, adoption, and sustainment).
* Demonstrated ability to create and present clear technical documentation and updates to mill and corporate leadership.
What Will Put You Ahead
* Experi...
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Type: Permanent Location: Brewton, US-AL
Salary / Rate: Not Specified
Posted: 2026-04-18 08:12:57
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This job will be posted until 5/1/26.
Please submit all applications of interest prior to this date to be considered.
Your Job
This role is responsible for calibrating and maintaining the systems that ensure the quality of Molex products.
By performing these critical tasks, you will play a key role in preventing defective products from reaching our customers and upholding our commitment to excellence.
Our Team
Our team in Lincoln, NE is dedicated to ensuring the highest standards of quality for Molex products.
We work collaboratively in a supportive environment where each member's expertise and ideas are valued.
As part of our team, you'll contribute to a culture of continuous improvement and innovation, helping us deliver reliable solutions to our customers every day.
What You Will Do
* Calibrate and coordinate the calibration of gauges and equipment used in quality assessment and production processes
* Manage and monitor all gauging assets using specialized tracking software
* Develop and document procedures for the calibration of gauges and equipment
* Design and implement processes for evaluating new gauging systems, including conducting gage R&R studies and applying statistical tools in accordance with the AIAG MSA manual
* Produce and maintain golden samples for online gauge verification in production environments
* Program and optimize measurement routines on computerized measurement devices
* Uphold a safe, organized, and clean work environment at all times
* Communicate effectively with both internal teams and external partners
* Support the procurement of equipment and resources necessary for the Quality System
* Safely lift and move items weighing up to 25 lbs as needed
Who You Are (Basic Qualifications)
* Experience working in quality assurance and performing measurements in a manufacturing environment
* Experience reading and interpreting blueprints, with hands-on experience using hand measurement gauges
* Strong computer skills, including experience with spreadsheets, word processing software, and other relevant applications
What Will Put You Ahead
* Associates degree in a quality or mechanical area preferred
* Solid GD&T knowledge, Programming capabilities for computer-controlled measurement systems
* Previous MSA Gage R&R experience
* Working knowledge of electrical testing equipment
* Programming of electronic measurement equipment
* Experience with CAD
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the f...
....Read more...
Type: Permanent Location: Lincoln, US-NE
Salary / Rate: Not Specified
Posted: 2026-04-18 08:12:55
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Your Job
Georgia Pacific is seeking a Complex Quality Manager for our Fort Dodge, Iowa Gypsum facility.
The GP Gypsum Quality Manager is responsible for overseeing all day-to-day activities of the Ft.
Dodge Quality Department while having a passion for customer focus, creating value, and ensuring compliance.
The Quality Manager will provide leadership, strategic direction, and counsel to the complex through the application of the PBM Framework and Guiding Principles, to achieve complete customer satisfaction with all products.
Our Team
Discover Fort Dodge, Iowa - your perfect place to call home! Located within driving distance of Ames and Des Moines this vibrant city offers small-town charm.
Explore our scenic bike/walking trail, winding through the city and connecting you with nature.
Seeking excitement? Our adjacent OHV park is a haven for thrill-seekers.
With a strong sense of community and a range of amenities, Fort Dodge has it all.
Join us and embrace the outdoors, urban convenience, and a warm community.
Welcome to your new home in Fort Dodge! At Georgia-Pacific, we don't believe that a job is just simply a job.
We see each role as a career and a way to advance your skills to not only better your life but the community as well.
What You Will Do In Your Role:
• Coach, mentor, and lead talent development within the Quality department and plant to create ownership and long-term sustainability.
• Assuring raw material quality and specifications for multiple manufacturing systems from Quarry to finished goods.
• Embrace accountability for the day-to-day activities of the Quality Department.
• Responsible for managing the Quality Management System for the plant.
• Oversee and facilitate operational compliance with all laws and regulations.
• Hold team members accountable for the detection, reaction, and containment of all Quality issues.
• Responsible for ensuring proper Quality training and documentation for all employees.
• Enhance and foster plant initiatives and business philosophies.
• Maintain and control quality documents.
Coordinate the Quality Records Retention system for the plant.
• Partner with Outside Sales in representing the Company when visiting job sites to investigate customer complaints.
• Ensure compliance with all customer Quality Manuals.
• Embrace change and lead standardization and best practice implementations to develop seamless product or process development.
What You Will Need:
* Experience with problem-solving and root-cause analysis
* Experience with Statistical Process Controls (SPC)
* Experience using Microsoft Word and Excel, and other PC-based tracking and reporting applications
* Basic financial and accounting knowledge with statistical analysis experience
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range p...
....Read more...
Type: Permanent Location: Fort Dodge, US-IA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:12:55
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Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're seeking a seasoned support desk leader to mature and evolve the technical support operations that match the critical nature of the infrastructure we provide.
We are modernizing the customer experience to make it more intuitive, responsive, and capable of meeting ecosystem needs.
This role requires a professional and motivated individual who has run a support desk at scale, leads with a player-coach mentality, and understands how excellent B2B customer interactions can positively impact the success of an organization.
Working in close collaboration with GCH's Customer Experience, Product, and Engineering teams, you will drive a seamless end-to-end experience for major U.S.
carriers, leading messaging providers, and enterprise brands.
As we bring new products to market, this role will grow with us to deliver industry-changing solutions that have a positive impact on millions of people who use wireless everyday.
What You Will Do
* Evolve and systematize the support desk: Define and mature ticketing workflows, SLAs, triage protocols, and quality standards that reflect our commitment to operational excellence and zero-disruption service
* Lead and develop your team: Coach team members across all experience levels, build structured training programs, and foster a culture of continuous improvement
* Own ticket management: Ensure timely response, accurate routing, and efficient resolution of customer inquiries and technical issues related to Registry operations, API functionality, billing, and platform features
* Partner with Customer Experience: Work in close collaboration with the CX team to escalate complex issues, transition account-level concerns, and share customer insights that inform our customer-driven development approach
* Drive operational metrics: Track and improve key support KPIs including response time, resolution time, customer satisfaction, and first-contact resolution rates
* Enable customer success: Resolve barriers quickly and ensure our customers can operate efficiently on infrastructure they depend on
* Collaborate cross-functionally: Work with Engineering and Product teams to resolve technical issues, surface patterns, and feed customer intelligence back into platform development
* Build for scale: Partner with our Technical Writer to develop self-service resources and documentation that reduce ticket volume and improve customer outcomes
W...
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Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:12:53
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Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're seeking a seasoned support desk leader to mature and evolve the technical support operations that match the critical nature of the infrastructure we provide.
We are modernizing the customer experience to make it more intuitive, responsive, and capable of meeting ecosystem needs.
This role requires a professional and motivated individual who has run a support desk at scale, leads with a player-coach mentality, and understands how excellent B2B customer interactions can positively impact the success of an organization.
Working in close collaboration with GCH's Customer Experience, Product, and Engineering teams, you will drive a seamless end-to-end experience for major U.S.
carriers, leading messaging providers, and enterprise brands.
As we bring new products to market, this role will grow with us to deliver industry-changing solutions that have a positive impact on millions of people who use wireless everyday.
What You Will Do
* Evolve and systematize the support desk: Define and mature ticketing workflows, SLAs, triage protocols, and quality standards that reflect our commitment to operational excellence and zero-disruption service
* Lead and develop your team: Coach team members across all experience levels, build structured training programs, and foster a culture of continuous improvement
* Own ticket management: Ensure timely response, accurate routing, and efficient resolution of customer inquiries and technical issues related to Registry operations, API functionality, billing, and platform features
* Partner with Customer Experience: Work in close collaboration with the CX team to escalate complex issues, transition account-level concerns, and share customer insights that inform our customer-driven development approach
* Drive operational metrics: Track and improve key support KPIs including response time, resolution time, customer satisfaction, and first-contact resolution rates
* Enable customer success: Resolve barriers quickly and ensure our customers can operate efficiently on infrastructure they depend on
* Collaborate cross-functionally: Work with Engineering and Product teams to resolve technical issues, surface patterns, and feed customer intelligence back into platform development
* Build for scale: Partner with our Technical Writer to develop self-service resources and documentation that reduce ticket volume and improve customer outcomes
W...
....Read more...
Type: Permanent Location: Washington, US-DC
Salary / Rate: Not Specified
Posted: 2026-04-18 08:12:53
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Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're seeking a seasoned support desk leader to mature and evolve the technical support operations that match the critical nature of the infrastructure we provide.
We are modernizing the customer experience to make it more intuitive, responsive, and capable of meeting ecosystem needs.
This role requires a professional and motivated individual who has run a support desk at scale, leads with a player-coach mentality, and understands how excellent B2B customer interactions can positively impact the success of an organization.
Working in close collaboration with GCH's Customer Experience, Product, and Engineering teams, you will drive a seamless end-to-end experience for major U.S.
carriers, leading messaging providers, and enterprise brands.
As we bring new products to market, this role will grow with us to deliver industry-changing solutions that have a positive impact on millions of people who use wireless everyday.
What You Will Do
* Evolve and systematize the support desk: Define and mature ticketing workflows, SLAs, triage protocols, and quality standards that reflect our commitment to operational excellence and zero-disruption service
* Lead and develop your team: Coach team members across all experience levels, build structured training programs, and foster a culture of continuous improvement
* Own ticket management: Ensure timely response, accurate routing, and efficient resolution of customer inquiries and technical issues related to Registry operations, API functionality, billing, and platform features
* Partner with Customer Experience: Work in close collaboration with the CX team to escalate complex issues, transition account-level concerns, and share customer insights that inform our customer-driven development approach
* Drive operational metrics: Track and improve key support KPIs including response time, resolution time, customer satisfaction, and first-contact resolution rates
* Enable customer success: Resolve barriers quickly and ensure our customers can operate efficiently on infrastructure they depend on
* Collaborate cross-functionally: Work with Engineering and Product teams to resolve technical issues, surface patterns, and feed customer intelligence back into platform development
* Build for scale: Partner with our Technical Writer to develop self-service resources and documentation that reduce ticket volume and improve customer outcomes
W...
....Read more...
Type: Permanent Location: Orlando, US-FL
Salary / Rate: Not Specified
Posted: 2026-04-18 08:12:52
-
Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're seeking a seasoned support desk leader to mature and evolve the technical support operations that match the critical nature of the infrastructure we provide.
We are modernizing the customer experience to make it more intuitive, responsive, and capable of meeting ecosystem needs.
This role requires a professional and motivated individual who has run a support desk at scale, leads with a player-coach mentality, and understands how excellent B2B customer interactions can positively impact the success of an organization.
Working in close collaboration with GCH's Customer Experience, Product, and Engineering teams, you will drive a seamless end-to-end experience for major U.S.
carriers, leading messaging providers, and enterprise brands.
As we bring new products to market, this role will grow with us to deliver industry-changing solutions that have a positive impact on millions of people who use wireless everyday.
What You Will Do
* Evolve and systematize the support desk: Define and mature ticketing workflows, SLAs, triage protocols, and quality standards that reflect our commitment to operational excellence and zero-disruption service
* Lead and develop your team: Coach team members across all experience levels, build structured training programs, and foster a culture of continuous improvement
* Own ticket management: Ensure timely response, accurate routing, and efficient resolution of customer inquiries and technical issues related to Registry operations, API functionality, billing, and platform features
* Partner with Customer Experience: Work in close collaboration with the CX team to escalate complex issues, transition account-level concerns, and share customer insights that inform our customer-driven development approach
* Drive operational metrics: Track and improve key support KPIs including response time, resolution time, customer satisfaction, and first-contact resolution rates
* Enable customer success: Resolve barriers quickly and ensure our customers can operate efficiently on infrastructure they depend on
* Collaborate cross-functionally: Work with Engineering and Product teams to resolve technical issues, surface patterns, and feed customer intelligence back into platform development
* Build for scale: Partner with our Technical Writer to develop self-service resources and documentation that reduce ticket volume and improve customer outcomes
W...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:12:52
-
Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're hiring a hands-on technical writer to build our customer-facing knowledge base from the ground up, then grow it into a full content engine that drives adoption, reduces support load, and showcases what's possible on our platform.
This is a build-then-scale role.
In the first six months you'll transform scattered documentation into a structured Zendesk knowledge base.
From there you'll expand into enablement programs, release communications, customer education, and in-app content, all informed by analytics showing exactly where users need help.
What You Will Do
Months 1-6: Build the Foundation
• Organize and build a searchable Zendesk knowledge base from existing documentation
• Write user guides, FAQs, troubleshooting docs, and training materials
• Learn our Registry platform through hands-on exploration and SME interviews
• Apply information design principles to structure content for discoverability
Months 6+: Scale and Deepen
• Develop enablement programs: video tutorials, webinars, and certification content
• Create case studies and success stories that demonstrate real platform outcomes
• Write release notes, feature announcements, and migration guides for new launches
• Collaborate with our Business Analyst to build and optimize Pendo in-app guides - tooltips, walkthroughs, and contextual help at critical user moments
• Use Pendo analytics and Zendesk ticket data to measure your documentation's direct impact on feature adoption and support volume, and use those findings to prioritize what you build next
• Maintain and evolve documentation as the platform grows
Who You Are (Basic Qualifications)
• 5+ years technical writing experience in B2B SaaS or technical products
• Proven track record building customer-facing knowledge bases and enablement programs
• Exceptional writing clarity, grammar, style, and the ability to translate complex technical concepts for non-technical audiences
• Proficiency in Zendesk (or equivalent tool), Markdown/HTML, and version control (Git)
• Information design instincts - you create logical hierarchies, not just documents
• Data-informed mindset, you use analytics to prioritize content and measure impact
What Will Put You Ahead
* Hands-on experience with in-app guidance platforms (Pendo, Appcues, WalkMe)
* Strong experience authoring API documentation (OpenAPI/Swagger familiarity a plus)
* Backgr...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:12:51
-
Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're hiring a hands-on technical writer to build our customer-facing knowledge base from the ground up, then grow it into a full content engine that drives adoption, reduces support load, and showcases what's possible on our platform.
This is a build-then-scale role.
In the first six months you'll transform scattered documentation into a structured Zendesk knowledge base.
From there you'll expand into enablement programs, release communications, customer education, and in-app content, all informed by analytics showing exactly where users need help.
What You Will Do
Months 1-6: Build the Foundation
• Organize and build a searchable Zendesk knowledge base from existing documentation
• Write user guides, FAQs, troubleshooting docs, and training materials
• Learn our Registry platform through hands-on exploration and SME interviews
• Apply information design principles to structure content for discoverability
Months 6+: Scale and Deepen
• Develop enablement programs: video tutorials, webinars, and certification content
• Create case studies and success stories that demonstrate real platform outcomes
• Write release notes, feature announcements, and migration guides for new launches
• Collaborate with our Business Analyst to build and optimize Pendo in-app guides - tooltips, walkthroughs, and contextual help at critical user moments
• Use Pendo analytics and Zendesk ticket data to measure your documentation's direct impact on feature adoption and support volume, and use those findings to prioritize what you build next
• Maintain and evolve documentation as the platform grows
Who You Are (Basic Qualifications)
• 5+ years technical writing experience in B2B SaaS or technical products
• Proven track record building customer-facing knowledge bases and enablement programs
• Exceptional writing clarity, grammar, style, and the ability to translate complex technical concepts for non-technical audiences
• Proficiency in Zendesk (or equivalent tool), Markdown/HTML, and version control (Git)
• Information design instincts - you create logical hierarchies, not just documents
• Data-informed mindset, you use analytics to prioritize content and measure impact
What Will Put You Ahead
* Hands-on experience with in-app guidance platforms (Pendo, Appcues, WalkMe)
* Strong experience authoring API documentation (OpenAPI/Swagger familiarity a plus)
* Backgr...
....Read more...
Type: Permanent Location: Washington, US-DC
Salary / Rate: Not Specified
Posted: 2026-04-18 08:12:50
-
Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're hiring a hands-on technical writer to build our customer-facing knowledge base from the ground up, then grow it into a full content engine that drives adoption, reduces support load, and showcases what's possible on our platform.
This is a build-then-scale role.
In the first six months you'll transform scattered documentation into a structured Zendesk knowledge base.
From there you'll expand into enablement programs, release communications, customer education, and in-app content, all informed by analytics showing exactly where users need help.
What You Will Do
Months 1-6: Build the Foundation
• Organize and build a searchable Zendesk knowledge base from existing documentation
• Write user guides, FAQs, troubleshooting docs, and training materials
• Learn our Registry platform through hands-on exploration and SME interviews
• Apply information design principles to structure content for discoverability
Months 6+: Scale and Deepen
• Develop enablement programs: video tutorials, webinars, and certification content
• Create case studies and success stories that demonstrate real platform outcomes
• Write release notes, feature announcements, and migration guides for new launches
• Collaborate with our Business Analyst to build and optimize Pendo in-app guides - tooltips, walkthroughs, and contextual help at critical user moments
• Use Pendo analytics and Zendesk ticket data to measure your documentation's direct impact on feature adoption and support volume, and use those findings to prioritize what you build next
• Maintain and evolve documentation as the platform grows
Who You Are (Basic Qualifications)
• 5+ years technical writing experience in B2B SaaS or technical products
• Proven track record building customer-facing knowledge bases and enablement programs
• Exceptional writing clarity, grammar, style, and the ability to translate complex technical concepts for non-technical audiences
• Proficiency in Zendesk (or equivalent tool), Markdown/HTML, and version control (Git)
• Information design instincts - you create logical hierarchies, not just documents
• Data-informed mindset, you use analytics to prioritize content and measure impact
What Will Put You Ahead
* Hands-on experience with in-app guidance platforms (Pendo, Appcues, WalkMe)
* Strong experience authoring API documentation (OpenAPI/Swagger familiarity a plus)
* Backgr...
....Read more...
Type: Permanent Location: Orlando, US-FL
Salary / Rate: Not Specified
Posted: 2026-04-18 08:12:50
-
Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're hiring a hands-on technical writer to build our customer-facing knowledge base from the ground up, then grow it into a full content engine that drives adoption, reduces support load, and showcases what's possible on our platform.
This is a build-then-scale role.
In the first six months you'll transform scattered documentation into a structured Zendesk knowledge base.
From there you'll expand into enablement programs, release communications, customer education, and in-app content, all informed by analytics showing exactly where users need help.
What You Will Do
Months 1-6: Build the Foundation
• Organize and build a searchable Zendesk knowledge base from existing documentation
• Write user guides, FAQs, troubleshooting docs, and training materials
• Learn our Registry platform through hands-on exploration and SME interviews
• Apply information design principles to structure content for discoverability
Months 6+: Scale and Deepen
• Develop enablement programs: video tutorials, webinars, and certification content
• Create case studies and success stories that demonstrate real platform outcomes
• Write release notes, feature announcements, and migration guides for new launches
• Collaborate with our Business Analyst to build and optimize Pendo in-app guides - tooltips, walkthroughs, and contextual help at critical user moments
• Use Pendo analytics and Zendesk ticket data to measure your documentation's direct impact on feature adoption and support volume, and use those findings to prioritize what you build next
• Maintain and evolve documentation as the platform grows
Who You Are (Basic Qualifications)
• 5+ years technical writing experience in B2B SaaS or technical products
• Proven track record building customer-facing knowledge bases and enablement programs
• Exceptional writing clarity, grammar, style, and the ability to translate complex technical concepts for non-technical audiences
• Proficiency in Zendesk (or equivalent tool), Markdown/HTML, and version control (Git)
• Information design instincts - you create logical hierarchies, not just documents
• Data-informed mindset, you use analytics to prioritize content and measure impact
What Will Put You Ahead
* Hands-on experience with in-app guidance platforms (Pendo, Appcues, WalkMe)
* Strong experience authoring API documentation (OpenAPI/Swagger familiarity a plus)
* Backgr...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:12:49
-
Your Job
i360 is seeking an Applications Developer to join our team.
The ideal candidate is self-motivated and possesses the design skills to shape the digital experiences of i360's users and volunteers.
They care deeply about both aesthetics and functionality, shaping products that delight our customers.
The Applications Developer will work with cross-functional teams to develop user-centered design solutions.
The ideal candidate enjoys working in a collaborative team environment and contributes to establishing and maintaining design standards and best practices across the team and department.
Our Team
i360 is the leading data and technology provider for the pro-free market political and advocacy community.
Located in the Washington, DC, area, i360 builds solutions central to how issue advocacy groups and political campaigns use data and technology.
As a result, our sits at the center of driving voter engagement in the upcoming campaign cycle and beyond.
We value teammates with strong communication skills, a passion for leveraging front-end technologies to create user-friendly applications, and a desire to see their work significantly impact and empower people to participate in the political process.
What You Will Do
* Work collaboratively with product managers, technical leads, and teammates to build, test, and deploy high-performing web applications, APIs, and message handlers according to industry, departmental, and team standards within agreed-upon timeframes.
* Participate actively in Scrum activities, including backlog grooming, retrospective, and commitment sessions, and daily stand-up meetings.
* Serve as a peer reviewer for work submitted by team colleagues.
* Advance team and departmental productivity through knowledge sharing at sprint demos and brown bag sessions.
Who You Are (Basic Qualifications)
* Professional experience developing applications using C# and ASP.NET Core.
* Experience with HTML5, CSS3, JavaScript, TypeScript and Angular.
* Experience in relational database technologies.
* Experience working in an Agile environment and collaborating with geographically dispersed teams.
What Will Put You Ahead
* Experience working in C#, ASP.NET Core, and Razor Pages.
* Experience in .net MAUI.
* Experience building RESTful web APIs in .NET.
* Experience working in a microservices environment
* Experience working in PostgreSQL or SQL.
* Experience working in Angular 11+ or newer.
* Experience with event-driven systems using tools such as NServiceBus, RabbitMQ, Kafka
* Bachelor's degree in computer science or equivalent professional experience.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower...
....Read more...
Type: Permanent Location: Arlington, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:12:25
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At Altra Federal Credit Union, we are committed to helping our members live their best lives by providing personalized financial solutions and exceptional service.
As a member-owned financial cooperative, Altra values integrity, teamwork, innovation, and community involvement.
We believe that our employees play a critical role in delivering seamless and secure experience to our members, and we strive to create a supportive workplace where individuals can grow, learn, and make a meaningful impact.
We are hiring a Technical Support Specialist who will support Altra’s mission by ensuring our employees have the technology and tools they need to serve members effectively.
This position serves as the first point of contact for technical assistance, helping troubleshoot issues, maintain systems, resolving hardware, software and support day-to-day technology needs across the credit union.
Key Responsibilities
* Provide first-level technical support for hardware, software, and network-related issues.
* Respond to help desk tickets, emails, and phone requests in a timely and professional manner.
* Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
* Install, configure, and maintain user workstations and peripheral equipment.
* Assist with user account management, including password resets and access provisioning.
* Document technical issues, solutions, and processes within the ticketing system.
* Escalate complex issues to higher-level IT staff as needed.
* Support system updates, patches, and routine maintenance activities.
* Deliver excellent customer service and clear communication to staff.
Qualifications
* High school diploma (or equivalent) required.
* Associate’s degree (or higher) in Computer Science, Information Technology or related field required.
Experience in lieu of degree can be considered.
Technical Certification a plus.
* 6-months experience in technical support or help desk environment required.
* Experience supporting networked environments and programming or database experience is a plus.
* Experience in the operation and analysis of database hardware, software, and standards a plus.
* Experience with data retrieval methodologies systems applications is a plus.
Skills & Abilities
* Basic knowledge of Windows operating systems and Microsoft 365.
* Strong troubleshooting and problem-solving skills.
* Excellent communication and customer service abilities.
* Strong attention to detail and documentation.
* Ability to prioritize tasks and manage time effectively.
* Team-oriented mindset with a willingness to collaborate.
* Commitment to confidentiality and information security.
Availability
* This position is hourly, full-time, 40- hours per week, Monday through Friday.
* Primary working hours are from 8:30 a.m.
to 5:30 p.m.
* Flexibility to work nights...
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Type: Permanent Location: Onalaska, US-WI
Salary / Rate: 24.65
Posted: 2026-04-18 08:03:45
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Altra Federal Credit Union is a not-for-profit financial cooperative dedicated to helping our members, employees, and communities prosper.
Founded in 1931 and serving members nationwide, Altra is guided by a strong mission, cooperative values, and a commitment to innovation, security, and service excellence.
Our technology teams play a critical role in supporting secure, reliable systems that enable our members to live their best lives while ensuring compliance within a highly regulated financial environment.
We are seeking a highly experienced Senior Cloud Architect to lead the design, implementation, and govern secure, scalable, and resilient cloud architecture that supports Altra’s strategic initiatives and operational needs.
As a Senior Cloud Architect, you will serve as a senior technical leader and trusted advisor, partnering with IT, Information Security, and business stakeholders to modernize infrastructure while maintaining strong security, regulatory compliance, and operational stability.
Key Responsibilities
* Design and maintain enterprise-level cloud architecture across platforms (AWS, Azure, or GCP), while supporting hybrid and multi-cloud environments.
* Lead cloud migration, modernization, and optimization initiatives aligned with business and IT strategy.
* Establish cloud governance frameworks, including security, compliance, and cost management best practices.
* Collaborate closely with IT, security, and business teams to align cloud solutions with organizational goals.
* Provide technical leadership and mentorship to infrastructure, systems, and application teams.
* Evaluate and recommend cloud technologies, tools, and vendors to improve scalability, performance, resiliency, and cost efficiency.
* Design solutions that support high availability, disaster recovery, and business continuity objectives.
* Serve as an escalation point for complex cloud and infrastructure issues.
* Create and maintain technical documentation, architectural diagrams, and future-state roadmaps.
* Partner with business units and IT leaders to translate organizational needs to secure, scalable cloud solutions.
Qualifications
* Bachelor’s degree (or higher) in Computer Science, Information Science, Management Information Systems, Business Administration, or related field is required.
* 5+ years of proven work experience in cloud architecture, deploying and maintaining Azure or other cloud environments.
* Demonstrated experience leading complex cloud initiatives and providing technical guidance to a team is required.
* Hands-on experience with hybrid networking, identity management, automation, and governance frameworks required.
* Experience with DevOps practices and CI/CD pipelines would be beneficial.
* Deep experience with Microsoft Azure is critical for a Senior Cloud Architect, enabling the design of scalable, secure, and cost-efficient cloud solutions while ...
....Read more...
Type: Permanent Location: Onalaska, US-WI
Salary / Rate: Not Specified
Posted: 2026-04-18 08:03:44
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Rockland Trust is looking for a talented professional to join our Audit team and be part of a growing bank.
Our people are our most valuable asset, and we know that skilled professionals are essential to the company’s continued success.
Rockland Trust operates in Massachusetts, Rhode Island, and New Hampshire and has been recognized by The Boston Globe as a Top Place to Work and by Forbes as the #1 bank in Massachusetts on its 2025 World’s Best Banks list.
We offer a wide range of banking, investment, and insurance services to businesses and individuals through retail branches, commercial lending offices, investment management offices, and residential lending centers.
The Audit department recruits individuals with diverse backgrounds, including internal and external audit experience, information technology, and specialized areas such as compliance and consulting.
We are a collaborative team with strong relationships and a commitment to learning and growth.
We offer flexible and hybrid work options, ongoing training, and opportunities for professional development.
The Audit Specialist will join our team and assist in executing and developing our audit plan.
Responsibilities include, but are not limited to, the following:
• Independently plan, execute, and report on comprehensive audits of IT Governance, Technology Architecture, Information Security, and core IT processes (e.g., Network Management, Data Loss Prevention, IT Asset Management, etc.).
• Execute the Audit Plan by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identifying risk areas; preparing audit scope and objectives; preparing audit programs focused on the underlying infrastructure and resilience streams at the bank.
• Support the IT Audit Manager and IT Audit Director in the development, planning, and budgeting of the IT Audit strategy.
• Serve as a subject matter expert on one or more key technology area(s) including Network, Databases, Cloud, Application Programming Interface (APIs), Middleware, DevOps and other emerging technologies.
• Exhibit a high level of objectivity in performing audits over key business systems, financial reporting systems, automated controls, and infrastructure across the bank.
• Function as team leader, in assignments involving multiple members of the IA team, as necessary.
• Assist in yearly testing of Sarbanes-Oxley IT key controls or Business Aligned IT Control Testing as required.
• Conduct retesting of previously identified audit and regulatory findings to verify that corrective actions have been successfully implemented.
• Document and memorialize the results of audits and special projects in quality work papers, memos, and reports.
Promote effective communication and information exchange by holding status meetings; highlighting new and unresolved issues; reviewing working papers; pre...
....Read more...
Type: Permanent Location: Rockland, US-MA
Salary / Rate: 132500
Posted: 2026-04-18 08:03:42
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At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
A healthier future.
It’s what drives us to innovate.
To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
The Opportunity:
The Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic Commercial (RDC) products.
This includes consulting with sales and customers on RDC system product solutions and integration with customers’ medical systems (LIS, EMR, etc).
While much of this work is performed remotely, this position will require 25% or greater travel to customer sites for consultation and/or installation, issue resolution, and participation in team meetings as required.
This is a remote position.
Location:
This is a remote, field-based position
Key Roles & Responsibilities:
* Installation Management: Responsible for managing the installation of IT product solutions at customer sites, both remotely and on-site.
* Needs Assessment and Expectations: Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available within the specified time-frame.
* Solution Validation: Performs validation processes to evaluate the effectiveness of IT solutions.
* Customer Satisfaction: Ensures all customers are fully satisfied with their IT product installation.
* Technical Support and Issue Management: Serves as a technical resource for complex system issues, manages critical customer situations, and troubleshoots during installation and post go-live phases.
Who You Are:
* You are an early to mid-career professional with wide-ranging experience working on issues requiring evaluation of many factors.
Exercising appropriate judgment in selecting evaluation methods and determining solutions is critical.
Additionally, you are comfortable coordinating the activities of others, networking with internal and external senior personnel in your area of expertise, and networking with key contacts outside your area of expertise with:
* Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences AND 2 years of laboratory IT, general IT, product line experience,
OR
* 4 years of laboratory IT, general IT, or product line experience
Preferred Qualifications:
* Can...
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-04-18 07:56:18
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Job Summary:
The Senior Systems Security Administrator will be responsible for implementing, managing, and maintaining security configurations within Oracle Fusion Cloud applications.
This role ensures the protection of sensitive data, compliance with regulatory requirements, and alignment of security protocols with organizational policies.
The position requires extensive knowledge of Oracle Fusion security frameworks, user management, and access control mechanisms.
Required in-office presence at least 3 days per week
Responsibilities
Essential Functions:
* Configure and maintain Oracle Fusion security roles, privileges, and data access policies.
* Manage user accounts, provisioning, and de-provisioning in accordance with established policies.
* Design and maintain PaaS Security framework including IDCS domains, users to group mappings and assignments
* Proficient in implementing persona-based security
* Implement and enforce segregation of duties (SoD) to prevent conflicts in critical business processes.
* Monitor access logs and system activities to detect unauthorized access or security breaches.
* Conduct regular security audits and produce compliance reports for internal and external stakeholders.
* Design and maintain custom roles based on business needs while adhering to security best practices.
* Develop and enforce strict security configurations and access controls, addressing security requirements adequately during cloud migration, refresh or setup.
* Periodically review and optimize roles to ensure they align with evolving business requirements.
* Ensure compliance with organizational policies, industry standards (e.g., SOX, GDPR), and audit requirements.
* Maintain detailed documentation of security configurations, processes, and incident resolution.
* Investigate security incidents and vulnerabilities, providing timely resolution and root-cause analysis.
* Collaborate with Oracle Support to address critical security issues and apply patches as needed.
* Provide training to end-users and business teams on security best practices and role assignments.
* Collaborate with cross-functional teams to support secure system integrations and workflows.
* Implement Risk Management Cloud access controls, configuration controls and/or transaction controls
Qualifications
Minimum Education and/or Experience:
* B.S.
in Computer Science or Information Systems or equivalent work experience/training
* 5+ years of experience working in Oracle Cloud Security, including role designing across functional and technical domain area
* Proficiency in Oracle Cloud ERP, HCM, or SCM security configurations
Skills and Abilities:
* Strong analytical and critical-thinking skills
* Excellent communication and documentation abilities
* Ability to work in a fast-paced environment and manage competing priorities
* O...
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Type: Permanent Location: Hanover, US-MD
Salary / Rate: 121120
Posted: 2026-04-18 07:56:13
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Job Title: Head of FTZ (Free Trade Zone) Product Strategy
Location: Dallas, TX
Reports To: Head of DCS
Role Summary
The Head of FTZ owns the end to end Free Trade Zone product strategy for DCS in the U.S., setting the vision, roadmap, and commercial model to scale a compliant, high value FTZ offering.
This leader integrates market development, solution architecture, technology enablement, and operational governance to deliver measurable duty/tax optimization and best in class cycle time
What You’ll Do
* Define and own a multi‑year U.S.
FTZ strategy, including target segments, value propositions, pricing architecture, and prioritized site/network expansion.
* Establish and govern the FTZ product roadmap, including weekly entry optimization, direct delivery, production authority integration, zone‑to‑zone transfers, e‑commerce flows, and bonded/FTZ hybrid solutions.
* Develop and deliver clear FTZ value propositions, sales tools, and customer success stories that accelerate pipeline conversion and revenue growth.
* Own FTZ pricing and margin strategy, ensuring profitable growth through disciplined deal structuring and discount governance.
* Partner closely with Sales to qualify opportunities, shape winning solutions, and lead FTZ strategy for complex and strategic deals.
* Partner with IT/Product to deliver digital visibility and control (dashboards, exception management, admissibility checks, event triggers, audit trails).
* Define and monitor FTZ KPIs: admission timeliness, weekly entry on time rate, inventory accuracy, audit outcomes, exception rates, SLA adherence, cost to serve.
* Embed First Choice/Continuous Improvement to reduce lead times and defects; drive automation and standard work across DCS supported sites.
* Build a scalable talent bench (role definitions, curricula, certification paths) for FTZ supervisors, analysts, and compliance SMEs.
Qualifications
* 8–12+ years in FTZ operations/solutions, trade compliance, customs product management within 3PL/logistics.
* Demonstrated track record building or scaling FTZ programs (activation to steady state) with clear financial and compliance results.
* Strong commercial acumen (pricing strategies, margin management, deal structuring)
* Excellent communication, stakeholder influence, and program management discipline.
* Professional certifications: Licensed Customs Broker (LCB)
* Background in regulated verticals (e.g.
Life Sciences, Technology, Aerospace, Automotive, Retail/eCom).
* Knowledge of FTZ systems and others industry related technologies.
* Manufacturing processes
* Customer facing discussion
* Process improvement
Pay Range: $130,011.75 - $173,349.00+ (Based on Experience)
Benefits (All Non-Union Employees)
* Compensation: Competitive base salary plus role dependent performance-based incentives.
* 401(k) Match: $1-for-$1 matc...
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Type: Contract Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-18 07:53:02
