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Your Job
Koch Engineered Solutions (KES) is looking for a Sr.
Business Systems Analyst, to join our Information Technology (IT) team in Scottsdale, AZ.
The IT team is a vital component in KES' strategy to improve business performance through the application of technology and profitably transform our business.
Working as an integrated group with the Engineering, Construction, Procurement, Operations, Commercial and Financial technology product teams, we support businesses that design, build and maintain facilities for various industries across the world.
As a member of the Information Technology team, you will need to thrive in a fast paced and innovative environment.
You will collaborate with business stakeholders and IT capabilities to define problems, identify requirements, execute solution implementation and prove their value through experimentation and scalable deployment in our business.
Leading in a collaborative environment, displaying creativity, applying critical and economic thinking, and focusing on hands-on delivery to attain positive business results will be necessary skills.
You will need to be resourceful and capable of partnering with key stakeholder's to effectively prioritize, build relationships, and interact with market solution providers to identify viable products that can accelerate progress of our business objectives.
Relocation assistance may be offered for qualified candidates.
What You Will Do In Your Role
* Proactively build relationships with DEPCOM stakeholders with the goal of seeking to understand and anticipate business IT needs in line with the business goals and vision.
* Prioritize, manage and execute against a focused backlog to deliver highest value initiatives in a timely manner.
* Effectively gather and document detailed business requirements to determine the scope of effort to solution and develop functional specifications.
* Conduct process mapping, gap analysis and impact assessments to identify opportunities for improvement or innovation
* Work cross functionally within DEPCOM and the KES IT Capability to seek alternative viewpoints on identified issues in the business such as process gaps, and technology pain points
* Partner with stakeholders and team members to facilitate sprint planning, backlog refinement and team retrospectives.
* Ensure IT systems and applications comply with internal policies, standards and regulatory requirements
* Represent an IT PoV when analyzing alternative solutions for business problems and the potential barriers / risks / consequences they could impose on the business and the enterprise architecture associated.
* Communicate effectively with stakeholders to ensure intentional communication and alignment throughout project phases.
* Assist in the change control processes and maintain thorough documentation of system updates, upgrades, retirements and implementation.
* Monitor system and application adoption an...
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Type: Permanent Location: Scottsdale, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-02 07:59:54
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Job Title: Head of FTZ (Free Trade Zone) Product Strategy
Location: Dallas, TX
Reports To: Head of DCS
Role Summary
The Head of FTZ owns the end to end Free Trade Zone product strategy for DCS in the U.S., setting the vision, roadmap, and commercial model to scale a compliant, high value FTZ offering.
This leader integrates market development, solution architecture, technology enablement, and operational governance to deliver measurable duty/tax optimization and best in class cycle time.
What You’ll Do
* Define and own a multi‑year U.S.
FTZ strategy, including target segments, value propositions, pricing architecture, and prioritized site/network expansion.
* Establish and govern the FTZ product roadmap, including weekly entry optimization, direct delivery, production authority integration, zone‑to‑zone transfers, e‑commerce flows, and bonded/FTZ hybrid solutions.
* Develop and deliver clear FTZ value propositions, sales tools, and customer success stories that accelerate pipeline conversion and revenue growth.
* Own FTZ pricing and margin strategy, ensuring profitable growth through disciplined deal structuring and discount governance.
* Partner closely with Sales to qualify opportunities, shape winning solutions, and lead FTZ strategy for complex and strategic deals.
* Partner with IT/Product to deliver digital visibility and control (dashboards, exception management, admissibility checks, event triggers, audit trails).
* Define and monitor FTZ KPIs: admission timeliness, weekly entry on time rate, inventory accuracy, audit outcomes, exception rates, SLA adherence, cost to serve.
* Embed First Choice/Continuous Improvement to reduce lead times and defects; drive automation and standard work across DCS supported sites.
* Build a scalable talent bench (role definitions, curricula, certification paths) for FTZ supervisors, analysts, and compliance SMEs.
Qualifications
* 8–12+ years in FTZ operations/solutions, trade compliance, customs product management within 3PL/logistics.
* Demonstrated track record building or scaling FTZ programs (activation to steady state) with clear financial and compliance results.
* Strong commercial acumen (pricing strategies, margin management, deal structuring)
* Excellent communication, stakeholder influence, and program management discipline.
* Professional certifications: Licensed Customs Broker (LCB)
* Background in regulated verticals (e.g.
Life Sciences, Technology, Aerospace, Automotive, Retail/eCom).
* Knowledge of FTZ systems and others industry related technologies.
* Manufacturing processes
* Customer facing discussion
* Process improvement
Pay Range: $130,011.75 - $173,349.00+ (Based on Experience)
Benefits (All Non-Union Employees)
* Compensation: Competitive base salary plus role dependent performance-based incentives.
* 401(k) Match: $1-for-$1 match ...
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Type: Contract Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-02 07:59:08
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Operations Manager – PM Shift
Location: SOT SVC – DHL International (UK) Ltd, Unit 2, Tunstall Arrow South, James Brindley Way, Stoke-on-Trent, ST6 5GF
Contract: Permanent
Shift: PM Shift - 10:00 - 19:00
Lead Operational Performance in a Fast‑Paced Service Centre Environment
We are offering an exciting opportunity for a driven and experienced Operations Manager to join the management team at our Stoke‑on‑Trent Service Centre.
In this key leadership role, you will take full responsibility for managing and controlling Service Centre operations during the PM shift.
You will lead and motivate operational teams to deliver strong performance across service, productivity, process compliance and cost efficiency, supporting both the UK business and the wider international network.
This role is ideal for a confident operational leader with strong people management skills, commercial awareness and a passion for continuous improvement, who thrives in a results‑driven logistics environment.
What You’ll Be Doing
Leading & Managing Service Centre Operations
* Ensure daily operational targets are achieved, taking immediate action to address any under‑performance.
* Plan, manage and control resources in line with operational demand.
* Oversee shift operations to ensure service, compliance and safety standards are consistently met.
* Actively support the implementation of Regional and Country projects, programmes and initiatives.
Driving Performance, Cost Control & Productivity
* Manage key cost drivers to ensure P&L targets and productivity measures are achieved.
* Plan, monitor and control expenditure across overtime, subcontracting, suppliers, service providers and fleet maintenance within agreed budgets.
* Use company performance reporting tools daily to monitor team and individual performance and address non‑conformance.
* Convert operational objectives into clear action plans with accountability and delivery focus.
People Leadership & Development
* Provide clear performance standards and strong leadership to operational teams.
* Coach, train and motivate employees to achieve agreed productivity and service targets.
* Complete performance reviews and appraisals within agreed timescales, supporting engagement and development.
* Build a positive, compliant and safety‑focused working culture across the operation.
Who We’re Looking For
A Confident and Driven Operational Leader
* Has strong operational process knowledge and experience within a logistics environment.
* Can lead and influence teams at all levels within a busy Service Centre.
* Is commercially aware, data‑driven and confident managing cost and performance pressures.
* Communicates clearly and builds strong working relationships across functions.
* Is proactive, resilient and committed to continuous improvement.
Skills & Experience
* Proven experience in an operational...
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Type: Permanent Location: Stoke-on-Trent, GB-ENG
Salary / Rate: Not Specified
Posted: 2026-05-02 07:57:34
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Manufacturing Quality Improvement work includes:
* Creating and implementing quality management programs focused on continuous improvement of manufacturing-related business systems from the customers’ point of view
* Identifying and monitoring customer and employee feedback loops regarding the effectiveness of manufacturing-related business systems and processes
* Encouraging broad-based employee engagement to gather information and implement changes at every level in the organization; A Senior Professional (P3) applies advanced knowledge of job area typically obtained through advanced education and work experience.
Responsibilities may include:
* Managing projects / processes, working independently with limited supervision.
* Coaching and reviewing the work of lower level professionals.
* Problems faced are difficult and sometimes complex.
SUMMARY
Highly motivated and self-directed individual. Works closely with employees at all levels of the organization teaching, coaching, and mentoring to drive a culture of continuous improvement and problem solving utilizing the lean and six sigma tools and methodologies.
Positively leads change and improvement towards strategic objectives through facilitation and training of teams and individuals. Monitors teams’ progress and supports as necessary to drive project implementation and sustainability.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Works with Continuous Improvement Lead (CI Lead) to set goals based on customer and business needs.
Equips employees with the tools and knowledge to drive improvement throughout.
Must be able to manage and interact effectively with diverse groups and personalities.
Must have proficient computer skills, including Microsoft Excel, Word and PowerPoint.
Must have strong written and presentation skills.
Coordinates mapping of value streams in order to develop improvement targets.
Directs continual improvement team efforts.
Facilitates team meetings and kaizen events.
Supports and positively drives 5S improvements.
Provides training/education to associates at all levels.
Consults with suppliers and customers as needed to achieve goals.
Motivates and mentors’ others in continuous improvement culture.
Inspires a culture of change and improvement.
SUPERVISORY RESPONSIBILITIES:
Directs, coaches, and empowers employees at all levels to solve problems and make improvements at their level.
QUALIFICATIONS Top perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Minimum two years’ experience in Operations Management or equivalent.
LANGUAGE SKILLS:
Strong co...
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Type: Permanent Location: Oldsmar, US-FL
Salary / Rate: 79550
Posted: 2026-05-02 07:57:32
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¿Qué hace que DHL sea una gran Compañía?
¡Nuestra gente y nuestra cultura, basadas en el respeto y los resultados!
DHL Compañía #1 en servicio de logística global está presente en más de 220 países, lo que la convierte en la empresa más internacional.
Con una fuerza laboral superior a 480,000 empleados, brindamos soluciones para un número casi infinito de necesidades logísticas.
DHL es parte del grupo postal alemán y líder mundial en logística, DHL Group abarca tres divisiones: DHL Express, DHL Global Forwarding y DHL Supply Chain.
Somos reconocidos como Global Top Employer en 6 regiones y 35 países, incluido México.
Nuestra división, DHL Global Forwarding está enfocada en proveer servicios logísticos de Importación y Exportación (Aérea, Marítima y Terrestre), incluyendo el servicio de Aduana.
Nuestro expertise abarca desde operaciones estandarizadas y soluciones multimodales de expedición, hasta proyectos industriales individualizados.
Sobre este Talent Pool
Esta publicación tiene como objetivo construir un Talent Pool para la posición de Especialista en análisis de datos del producto Aéreo en CDMX.
Los candidatos que apliquen serán considerados de manera prioritaria para vacantes actuales y futuras que se vayan abriendo dentro de DHL Global Forwarding en distintas localidades del país.
¿Cuál será tu objetivo principal en esta posición?
Brindar soporte al área de Producto Aéreo mediante la gestión, análisis y actualización de datos operativos y financieros, asegurando información precisa de indicadores para Mexico y la región.
¿Qué harás en esta posición?
* Analizar y validar detalladamente los costos y venta de cada embarque aéreo
* Análisis y monitoreo del Gross Profit por embarque.
* Seguimiento puntual a perdidas y soluciones correspondientes.
* Colaborar con el área de finanzas y operaciones aéreas.
* Actualizaciones del mercado de clientes
* Soporte al cliente para diseño de soluciones y/o RFQ
* Comunicación, seguimiento y ejecución e implementación de proyectos
* Gestión de los planes de acción dentro del producto aéreo
* Gestión de iniciativas a nivel LATAM
* Ser soporte para dar estructura el proceso de presupuestación RDM
* Facilitar y estructurar la gestión del rendimiento de RDM
* Planificación y coordinar reuniones bilaterales de rutas comerciales con el extranjero para en reuniones de producto/ventas
¿Qué puedes aportar a la posición?
* Experiencia de 1 a 2 años en áreas administrativas, análisis de datos
* Conocimiento del proceso de exportación e importación aérea
* Conocimiento del negocio de Freight Forwarding
* Licenciatura en Administración de Empresas, Finanzas, Economía, Contabilidad
* Inglés Avanzado
* Excel Avanzado
¿Por qué deberías unirte a nuestro equipo?
Tendrás la oportunidad de trabajar en una empresa internacional con un ento...
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Type: Permanent Location: Mexico City, MX-MEX
Salary / Rate: Not Specified
Posted: 2026-05-02 07:57:31
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Title: Forklift Operator
Location: Vancouver, CAN
Description
The Forklift Operator is responsible for safely operating material-handling equipment to move, load, unload, and store products within the facility.
This role ensures the accurate handling of inventory and supports warehouse operations by maintaining safety, cleanliness, and productivity standards.
Key Responsibilities:
* Safely load and unload goods—including fragile materials—from trucks and other vehicles.
* Transport palletized or crated goods throughout the facility.
* Stack and store materials in designated storage bays following inventory control guidelines.
* Verify that all loads are properly secured prior to movement.
* Stack and organize empty pallets.
* Perform daily equipment inspections, including battery charging, lubrication, and other routine maintenance tasks.
* Inspect products to confirm they meet quality and safety standards.
* Operate an electric forklift to retrieve, stage, or store products on shelving, floor locations, or rack systems.
* Accurately scan all merchandise using an RF gun during movement or storage.
* Maintain a clean, safe, and organized work environment.
* Perform other tasks as assigned by management.
Requirements:
* Reach Truck Experience is a must.
* Strongly preferred: 3+ years in shipping / logistics / supply chain operations.
* Forklift certification 1 year
* Completing unloading reports and verifying quantities, and other product data, sorting
* Previous warehouse or fulfillment center experience.
* Strongly preferred: forklift certification.
* High attention to detail with the ability to maintain accuracy in a fast-paced environment.
* Strong organizational, prioritization, and time-management skills.
* Physical ability to: communicate clearly and accurately, operate a computer, RF scanner, and other warehouse equipment, and frequently lift and move items weighing up to 25 kilos.
Pay range: $22 - 24 hourly CAD
Competencies for Success
* Action Oriented
* Collaborates
* Communicates Effectively
* Plans & Aligns
* Nimble Learning
* Resourcefulness
* Drives Results
* Tech Savvy
* Manages Ambiguity
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Type: Permanent Location: Vancouver, CA-BC
Salary / Rate: Not Specified
Posted: 2026-05-02 07:54:49
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Job Title: Head of Intermodal Development, USA
Job Location: Edison, NJ
Working Hours: 40
Employment Type: Full-Time
Travel Required: up to 50%, car and air travel as needed
Lead growth initiatives across the U.S.
that are focused on container drayage and related intermodal services.
This role is focused on driving profitable revenue growth through strategic customer acquisition and expansion.
You will be the subject matter expert for intermodal services, collaborating closely with sales, operations, and external partners to deliver tailored solutions that meet customer needs and align with our strategic goals.
Working closely with the sales team, account managers, vertical heads, and cross-collaborating with other DHL business units, you will help qualify, develop and close new drayage opportunities. This is not a commission-based sales role as this role provides guidance to sales resources, helps drive home new business, and helps develop the strategic direction of the product.
Key Responsibilities:
* Develop and execute a regional business plan focused on container drayage growth, pricing strategy, and service differentiation.
* Leads strategic growth initiatives across all ocean products within the appointed trade(s), shaping the country growth plan in collaboration with local ocean and sales leadership to ensure alignment with regional and global priorities
* Defines commercial focus areas for local sales teams, including target customer characteristics, industry segments, and commodities.
Personally engages in high-impact customer opportunities and supports strategic deal closure
* Guides the development of country-level growth plans and go-to-market strategies from a trade perspective, ensuring they reflect differentiated value propositions and are supported by data-driven customer targeting
* Owns and governs the annual trade development program, including strategic sales campaigns, prioritization of must-win RFQs, investment proposals, and performance tracking.
Ensures cross-functional alignment and resource commitment
* Leads strategic customer engagements, supporting the local organization with win strategies, pricing approaches, and executive-level customer meetings to drive conversion of key opportunities
* Oversees ship-to-profile realization for won business across countries, ensuring that commercial wins translate into actual volumes and revenue growth
* Drives global collaboration with overseas teams to ensure cohesive execution of trade plans across focus countries and regions
* Builds senior-level relationships with carriers and procurement, influencing local procurement decisions in line with trade strategy and commercial objectives
* Leads pipeline strategy and governance, ensuring the pipeline reflects strategic focus areas and is robust enough to deliver required growth.
Drives effective pipeline reviews with Sales leadership, focusing on velocity and conv...
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Type: Contract Location: Edison, US-NJ
Salary / Rate: Not Specified
Posted: 2026-05-02 07:51:23
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Job Title: Expert – Project Manager
Job Location: GSC Colombia
This position will report directly to the U.S Head of Infrastructure and Service Management
and Hosting Infrastructure & Service Management – Americas
Job Description: The Hosting Infrastructure, Service Provisioning & External Link Management is responsible for managing Hosting Infrastructure services, requests, costs, PARs, TARs, RFCs, Vulnerability & Patch Mgmt also manage External Links Requests supporting DGF US IT Team.
This role requires coordination between ITS teams and external service providers to ensure the alignment of IT infrastructure services with business objectives.
The position plays a critical role in ensuring service excellence and cost-effectiveness.
Key Responsibilities:
Service Management Role
* Infrastructure Provisioning: Resource is responsible for coordination of any new Infrastructure Requirement.
This includes the request of new servers in ITS Cloud Portal, coordinate Proposal Request with ITS and align expectation with Application Team and evaluate with coordination of Product Lead in US and Regional Infrastructure Delivery Manager.
* Oversees day-to-day Hosting & ELM operation ensures effective and efficient delivery of support with adherence to Request, Incident, Vulnerability & Patch Mgmt, Problem and Change Management processes.
* Develop processes, measures, KPI’s to track and manage performance and service delivery of the services for effectively manages cost and quality.
* Leads continual service improvement and ongoing process maturity through regular service reviews, trend analysis and metrics reporting and through engagement with stakeholders.
* Track ITS costs and ensure budget adherence in terms or hosting, identifying cost-saving opportunities.
* Support US TCO exercise, providing to product Owners cost according the Application consuming of infrastructure resources.
* Ensures Hosting successful transitioning to IT Product team (SLAs, contingency, backup, monitoring, hypercare, etc.)
* Servers as the Hosting and External link escalation contact for business partners and IT.
* Conduct regular risk assessments with vendors.
Identify and mitigate risks associated with vendor services, including data security, compliance, and operational risks.
* Support to US Team when is required raise or escalate issues related to Hosting Services.
* Monitor service delivery against defined KPIs and SLAs, ensuring timely resolution of service-related issues.
* Support the implementation, changes, troubleshooting and management of External Link Requests.
This could be related to Application of Third Party integrations.
Skills / Requirements:
* Proven experience in Hosting and External Link Management understanding of IT governance, risk management, and compliance.
* Familiarity with ITIL, service management principles, and IT infrastructure.
* Knowledgeable on ITS p...
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Type: Permanent Location: Bogotá, CO-DC
Salary / Rate: Not Specified
Posted: 2026-05-02 07:51:09
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Title: Expert SLS (OFR)
Location: GSC BOG
Support with spot quotes, monthly status and performance reports for OFR related to the operation.
Key Responsibilities:
* Receive quote request
* Review that all information provided by the internal/external customer is clear and complete or ask for it when need it
* In case there is not any specific rate, contact the corresponding stations following up to meet the time
* Answer with the quote within the corresponding time (high, medium or low priority)
* Follow up on the quote status until getting a customer decision taking into account the TAT of the scope
* Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive
* Find improvements and efficiencies and discuss open topics and issues.
* Training the team members when need it to support as back up – also learn about other scopes within OFR and the rest of the Sales Service Line
Skills / Requirements:
* Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
* Good level of MS Excel and other MS Office tools.
* High level of English (dialogue, writing, listening).
* Customer service and communication skills.
* Teamwork and autonomy
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Type: Permanent Location: Bogotá, CO-DC
Salary / Rate: Not Specified
Posted: 2026-05-02 07:50:11
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The IT Solutions Architect is a technology partner for the NESL Materials and Construction lines of business.
The Solutions Architect works as an internal consultant to evaluate all business requirements and come up with solutions in the form of products or services.
The Solutions Architect oversees defining the solution as well as actively leading the technical vision to success.
The Solution Architect will support a broad set of application areas including Sales, Dispatch & Logistics, Trucking & Telematics, Estimating & Costing, Maintenance & Repair, and Business Analytics.
Location and Schedule: This position is assigned to the NESL Corporate office located in New Enterprise, PA.
The Analyst is a collaborative, customer facing contributor who will spend 2 days per week in the office with other team members.
Travel to plants, work sites, or other area offices to learn and understand business objectives and processes or provide training and system go-live support will be required from time to time.
Travel may involve overnight stays – including multiple days.
IT Solutions Architect - What Will You Do? Business Analysis
* Develop and demonstrate an understanding of customer and business needs.
* Identify technology projects for process, efficiency, and cost improvements.
* Collaborate with Business Analyst and Customers to perform cost-benefit/ROI analysis to evaluate potential projects.
Support creation of the charter, budget, and high-level requirements for projects as part of the project intake process.
* Perform business process modeling and process engineering.
* Create and maintain business and functional requirements.
* Produce wireframes and flow diagrams to describe user / system interactions.
Solution Design and Delivery
* Identify, define, and evaluate all business and technical requirements.
Design and develop a solution portfolio to address business goals and objectives.
* Identify risks, propose solutions, and provide guidance for the proposed solution.
* Work as part of a cross-functional team including Project Managers, Analysts, Business Users, other IT Staff, and Third-Party Vendors to deliver technology projects.
* Resolve technical problems as they arise.
* Document and share best practices.
Prepare training materials and facilitate training sessions with system users.
Support User Acceptance testing for all projects.
* Design, build, and implement data integrations between business applications.
* Design, build, and implement reports, dashboards, and data visualizations.
* Design, build, and implement simple apps for data capture and workflows.
Application / Technical Support
* Provide functional and technical support for assigned systems and business units.
* Develop plans to implement and/or support new product/service releases and ensure they are managed according to the NESL Policy.
* Monitor, manage, troubleshoot, and tune syst...
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Type: Permanent Location: New Enterprise, US-PA
Salary / Rate: Not Specified
Posted: 2026-05-02 07:49:52
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Strategy Analyst
(Hybrid)
What We're Looking For:
Michael Baker International is seeking a Strategy Analyst to join our team in Alexandria, VA.
This is a hands-on role, with the opportunity to execute core strategic work across enterprise and business group priorities.
You will focus on building analyses, conducting research, developing models, and producing executive-ready materials that directly support C-suite decision-making.
What You’ll Do:
Strategic Execution
* Prepare and maintain enterprise and business group strategic plans, including annual planning
materials, strategic initiatives, and performance tracking
* Execute assigned components of strategic initiatives, including market assessments, growth analyses,
and operational reviews
* Track progress against strategic priorities and prepare status updates and summaries for executive
review
Analytical Modeling & Insights
* Build and maintain financial, operational, and scenario-based models to support strategic decisions
* Analyze business performance data, market size, growth trends, and investment scenarios
* Produce charts, tables, dashboards, and written summaries that clearly communicate findings to senior
leaders
Market & Industry Research
* Research, monitor, and analyze industry trends, competitive dynamics, regulatory changes, and
macroeconomic factors impacting the AEC industry
* Compile competitive intelligence, benchmarking analyses, and briefing materials
* Maintain libraries of market research, data sources, and recurring reports
Executive & Marketing Support
* Develop executive-ready presentations, memos, and briefing decks for C-suite and board-facing
discussions
* Partner with the Marketing Communications team to translate enterprise strategy into internal and
external messaging, fact bases, and narratives
* Support preparation of strategy-related content for town halls, leadership meetings, and external
communications
Collaboration & Coordination
* Work directly with C-suite leaders to gather inputs, respond to requests, and refine analyses
* Coordinate with finance, operations, marketing, and business leaders to collect data and validate
assumptions
* Manage multiple workstreams simultaneously, meeting deadlines in a fast-paced, executive-facing
environment
What You'll Need to Succeed:
* Bachelors Degree, MBA preferred
* 3+ years of experience in strategy, management consulting, corporate development, or strategic
planning
* Proven ability to own work products from research through final delivery
* Strong quantitative and analytical skills with hands-on modeling experience
* Advanced proficiency in PowerPoint, Excel, and data analysis tools
* Clear, concise written and verbal communication skills
* Experience within or serv...
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Type: Permanent Location: Alexandria, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-02 07:49:38
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We are seeking a Security Engineer with strong experience in managing and optimizing Zscaler technologies to help strengthen our organization’s network and cloud security posture.
This role will be responsible for designing, deploying, and maintaining secure connectivity solutions using Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).
The ideal candidate has a solid understanding of cloud-based security platforms, network architecture, and the unique security needs of an insurance enterprise.
Key Accountabilities/Deliverables:
* Configure, implement, and maintain Zscaler ZIA and ZPA environments to protect user access and data.
* Manage policies related to web filtering, SSL inspection, DLP, and threat protection.
* Integrate Zscaler services with identity providers such as Azure AD or Okta for single sign-on and access control.
* Monitor and tune security policies to balance user experience with effective threat prevention.
* Collaborate with network and endpoint teams to ensure consistent security enforcement across all platforms.
* Conduct performance analysis and troubleshoot traffic routing, latency, or authentication issues within the Zscaler environment.
* Partner with the SOC and incident response teams to investigate and contain security events involving Zscaler logs or alerts.
* Provide documentation, configuration standards, and operational runbooks for Zscaler deployments.
* Participate in change management reviews and security assessments for new applications and network integrations.
* Stay current with emerging threats, zero-trust architecture models, and Zscaler platform updates.
Technical Knowledge and Understanding:
* Familiarity with automation and API-based integrations for policy management.
* Working knowledge of identity and access management, cloud security, and zero-trust principles.
* Strong knowledge of network protocols, DNS, SSL/TLS, VPN, and proxy architecture.
Experience:
* Bachelor’s degree in Computer Science, Cybersecurity, or related field (or equivalent experience) required.
* 3+ years of hands-on experience administering and troubleshooting Zscaler ZIA/ZPA in an enterprise environment.
* Experience integrating Zscaler with SIEM and endpoint security platforms.
* Background in regulated industries such as insurance, banking, or healthcare preferred.
* Certifications such as Zscaler Certified Cloud Professional (ZCCP), Zscaler Certified Cloud Administrator (ZCCA), or equivalent.
* Experience with Microsoft Defender, Sentinel, or other security orchestration tools preferred.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa for this position.
#LI-Hybrid
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At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medica...
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Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-05-02 07:47:47
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Your Job
As a Quality Inspector, you will play a critical role in ensuring products meet defined quality standards and customer requirements.
You will perform detailed inspections throughout the manufacturing process, identify non-conformances, and support continuous improvement while maintaining accurate quality records.
Our Team
You will work as part of the site Quality team in Salisbury, partnering closely with Engineering, Production, and Management.
The team focuses on inspection accuracy, compliance, and proactive collaboration to protect product quality and customer satisfaction.
What You Will Do
* Measure and verify product characteristics including angular dimensions, radii, contours, clearances, threads, wall thickness, and tolerances per inspection plans and engineering drawings
* Operate and maintain precision measuring instruments and gauges such as calipers, micrometers, dial indicators, CMM systems, and specialized test equipment
* Verify calibration status of gauges and measuring equipment and maintain accurate calibration records
* Inspect products at defined stages of the production process to identify defects or deviations
* Test units for proper fit and function, including mechanical assemblies, moving parts, electrical components, and coatings
* Review engineering drawings and collaborate with Engineering and Management to confirm inspection and quality requirements
* Document inspection results clearly and report conformances and non-conformances to appropriate stakeholders
* Identify and communicate opportunities to improve quality and production procedures
* Maintain organized inspection records to support traceability, audits, and continuous improvement
* Demonstrate reliable attendance and punctuality to support production inspection schedules
* Perform additional duties as assigned to support team and business needs
Who You Are (Basic Qualifications)
* High School Diploma or equivalent
* Minimum of 2-3 years of quality inspection experience in a manufacturing environment
* Strong understanding of Geometric Dimensioning and Tolerancing (GD&T)
* Experience reading and interpreting engineering drawings and technical specifications
* Proficiency using precision measuring instruments (calipers, micrometers, dial indicators, etc.)
* Experience with receiving inspection of manufactured parts
* Understanding of quality inspection processes and production procedures
* Ability to communicate inspection findings clearly, both verbally and in writing
* Strong attention to detail, analytical thinking, and problem-solving ability
* Ability to work collaboratively with cross-functional teams
* Reliable attendance and punctuality
What Will Put You Ahead
* Experience programming and operating Coordinate Measuring Machines (CMM)
* Certification in quality inspection or related technical field
* IPC/J-STD o...
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Type: Permanent Location: Salisbury, US-MD
Salary / Rate: Not Specified
Posted: 2026-05-02 07:46:50
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Your Job
Georgia-Pacific is now hiring an experienced Quality Manager to lead quality efforts across our Anchor Packaging manufacturing operations in Northeast Arkansas.
This position will develop, implement, and coordinate product assurance programs to prevent or eliminate defects in new or existing products.
The successful candidate will have direct supervision of Quality Assurance Supervisors and Quality Engineer in 3 Manufacturing locations in Northeast Arkansas.
The primary products are Rigid Thermoformed Plastic Packaging and Blown Film Products for the supermarket, foodservice retail and food processing industries.
This individual will be based out of our Paragould, AR facility but will also support locations in Jonesboro, AR and Marmaduke, AR.
Our Team
Georgia-Pacific Northeast Arkansas facilities produce plastic packaging products under the Anchor Packaging name.
These manufacturing locations employee ~900 individuals dedicated to applying innovative processes to produce high quality rigid containers and cling film for the food service industry.
What You Will Do
* Supervise at least four employees in the Quality Assurance Department & Lab.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
* Maintain and improve the Quality Program for conformance to BRC Revision 7 Standard.
Improve quality measurement, maintenance of equipment, and feedback systems, driving quality improvement efforts
* Assure development and execution of test methods to analyze visual, dimensional, and performance testing of rigid plastic thermoformed parts, sheet, and blown film
* Oversee and/or perform Quality Assurance reviews of technical files, master records, history files, validation planning, and design release
* Assure execution and leadership of complaint investigation on existing products to reduce internal and external concerns.
* Develop procedures, work instructions, and establish appropriate work standards for new product and process development activities
* Analyze quality data to provide report out to production and technical departments of trends and issues needing improvement actions
* Lead cross functional teams to drive improvement in Quality Metrics and Performance to increase customer satisfaction
Who You Are (Basic Qualifications)
* Experience in a supervisory position in a manufacturing or industrial environment
* Experience driving measurable improvement in product and/or process quality in a manufacturing environment
* Knowledge and use of statistical tools for data analysis to monitor quality performance
What Will Put You Ahead
* Knowledge of Food Defense, HACCP FDA regulation and BRC
* Experience in the thermoforming and sheet extrusion industry
* Experience working in SAP or similar platforms
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create val...
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Type: Permanent Location: Paragould, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-02 07:46:33
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Gestalte den Erfolg von DHL Express aktiv mit
DHL Express ist Teil des Konzerns DHL Group und Marktführer im internationalen Expressversand.
Seit 1969 sind wir Vorreiter im grenzüberschreitenden Express-Versand und heute in über 220 Ländern und Territorien weltweit aktiv.
Bei uns steht der Mensch im Mittelpunkt – unser Ziel ist es, die besten Talente weltweit einzustellen und zu fördern.
Tauche ein in unsere einzigartige Firmenkultur „As One“ und erhalte einen spannenden Einblick in die vielseitige Welt der Logistik.
Bewirb dich jetzt und verstärke unser Team als Lehrling Brief- und Paketlogistiker:in (m/w/d) am Standort Weiler.
Das erwartet dich:
* Erlernen des gesamten Logistikprozesses (von Administration, Transportorganisation, Kundenbetreuung, Kalkulation, Gefahrgut bis zur Zollabwicklung)
* Absolvierung der Inhalte des Berufsbildes Brief- und Paketlogistiker:in
* Einschulung nach einem internen Ausbildungsplan
* Regelmäßiger Austausch über deinen Lernfortschritt mit unseren Lehrlingsbeauftragten
Das bringst du mit
* Interesse an einem internationalen Arbeitsumfeld
* Freude an Teamarbeit und Offenheit für eine besondere Unternehmenskultur
* Interesse an Geografie sowie Englischkenntnisse
* Positiven Pflichtschulabschluss
* Motivation, Spaß und gute Laune
Das bieten wir dir
* Ausbildungsplatz in einem internationalen Unternehmen
* Strukturierte Einschulung in einem motivierten Team
* Abwechslungsreiche Tätigkeiten
* Professionelles Trainingsprogramm (Certified International Specialist)
* Lehrlingsprämien und Zeugnisgeld
Lehrlingsentschädigung
Laut Kollektivvertrag für Speditionsangestellte:
1.
Lehrjahr: derzeit EUR 1.000 brutto / Monat
Du hast Interesse?
Wir freuen uns auf deine Bewerbung!
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Type: Contract Location: Weiler, AT-8
Salary / Rate: Not Specified
Posted: 2026-05-02 07:42:05
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Are you ready to lead transformative environmental projects that shape the future of energy across North America? At ERM, we’re not just managing compliance—we’re driving sustainable progress.
If you’re a seasoned environmental professional with a passion for leadership and impact, this is your opportunity to make a difference at scale.
Why This Role Matters
Energy development is evolving rapidly, and environmental stewardship is critical to its success.
As a Managing Consultant, Scientist, Project Management in our Minneapolis, MN office, you’ll be at the forefront of ensuring that major energy projects—from renewable initiatives to midstream oil and gas—meet rigorous environmental standards while advancing innovation and sustainability.
What Your Impact Is
You’ll lead complex, fast-paced projects that span multiple geographies and regulatory frameworks.
Your expertise will guide clients through environmental impact assessments, permitting, and compliance strategies, ensuring projects align with federal, state, and local regulations.
Beyond technical excellence, you’ll build lasting client relationships, mentor emerging talent, and influence industry best practices.
What You’ll Bring
Required:
* Bachelor’s or Master’s degree in environmental studies, planning, geography, civil/environmental engineering, or related field—or equivalent experience.
* 4+ years of experience in environmental impact assessment, siting, and permitting for energy projects.
* Strong knowledge of NEPA, Clean Water Act, Endangered Species Act, and other key environmental regulations.
* Proven ability to manage projects, budgets, and teams effectively.
* Exceptional technical writing and communication skills for diverse audiences.
* Proficiency in MS Office Suite.
* Experience conducting desktop and online studies or research on a wide variety of natural resource or resource planning topics, Geographic Information System, map interpretation (National Wetland Inventory, U.S.
Geological Survey, aerial photography).
* Ability to collaborate with regulatory agencies and secure permits.
* This position is not eligible for immigration sponsorship.
Preferred:
* Advanced degree in a relevant discipline.
* Experience with FERC-regulated projects and renewable energy development.
* Business development experience, including proposal generation and client relationship management.
Key Responsibilities
* Lead and manage multi-site environmental projects on time and within budget.
* Develop technical proposals and drive business development initiatives.
* Prepare siting and permit applications for federal, state, and local authorities.
* Oversee preparation of technical documents, environmental plans, and compliance strategies.
* Collaborate with ERM teams on impact assessments, rou...
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Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-05-02 07:41:49
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Lead the Future of Air Quality Consulting
Are you ready to shape the environmental strategies of industry leaders? At ERM, we’re not just solving compliance challenges—we’re driving innovation in air quality and climate change solutions.
This is your chance to join a global powerhouse, influence high-profile projects, and take your career to the next level with a partner-track opportunity.
Why This Role Matters
ERM’s Air Quality & Climate Change service area is one of the largest and fastest-growing in the industry, generating over $50M annually.
As a Principal Consultant, Air Quality based in Ohio, you’ll play a pivotal role in expanding our footprint in the Midwest, partnering with major players in Technology, Energy, and Chemical sectors.
Your leadership will directly impact ERM’s global strategy and help clients navigate complex regulatory landscapes while advancing sustainability goals.
What Your Impact Is
* Drive strategic growth for ERM’s air quality services in Ohio.
* Lead high-value projects that shape environmental compliance and climate adaptation.
* Build lasting client relationships and deliver innovative solutions that exceed expectations.
* Mentor and inspire the next generation of air quality professionals.
What You’ll Bring
Required
* Recognized expert in federal and state Air regulations.
* BS in engineering (chemical, mechanical, environmental) or related discipline.
Or equivalent experience.
* 6+ years (12 preferred) of air quality consulting experience with technical depth in Title V, PSD, NSR, BACT, and MACT.
* Proven “seller/doer” track record with success in winning strategic projects.
* Strong project management skills (scope, budget, schedule).
* Established relationships within Technology, Energy, or Chemical sectors in the Great Lakes area.
* Exceptional communication, strategic thinking, and leadership skills.
Preferred
* Professional certifications (P.E., CSP, CHMM, or similar).
* Expertise in air dispersion modeling, storm water, SPCC, RMP/PSM, CEQA permitting, multi-media auditing.
* Familiarity with stack testing and ambient air measurement.
Key Responsibilities
* Develop and execute strategic market plans to grow ERM’s air quality services.
* Lead complex air permitting and compliance programs for industrial clients.
* Serve as a trusted advisor, ensuring clients maintain maximum operating flexibility.
* Manage project deliverables, budgets, and schedules with precision.
* Expand ERM’s profile through technical excellence and business development.
* Mentor junior and mid-level staff, fostering technical and leadership growth.
* Collaborate globally to deliver innovative air quality solutions.
* Support cross-selling of ERM’s broader service offerings.
Ready to make an impact? Join ERM and lead the way in shaping sustainable solutions for a cleaner future.
Who We Are...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-05-02 07:41:39
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Your Job
Join Flint Hills Resources as a Senior Systems Administrator, responsible for the full lifecycle of IT infrastructure that supports critical systems.
In this dynamic role, you will manage a diverse technology landscape spanning on-premises data centers, cloud platforms, and hybrid environments.
You will take ownership of key applications and services within our IT environment, driving their deployment, configuration, monitoring, and ongoing optimization to ensure uninterrupted, secure, and high-performance operation in a 24x7x365 mission-critical setting.
This role will work a hybrid schedule and can be based in our Wichita, KS headquarters or our Rosemount, MN refinery.
Our Team
Flint Hills Resources offers a rare environment where you'll work across the full technology spectrum.
You will partner with plant operations, cybersecurity, and IT engineering to support and modernize a broad technology stack-from legacy on premises systems to cloud native services, containerization, virtualization, and enterprise storage-balancing uptime and safety with innovation.
You'll advance our zero trust approach, drive infrastructure modernization for compliance and observability, and help shape the technology roadmap that strengthens Flint Hills Resources' long term resilience.
What You Will Do
* Infrastructure Troubleshooting: Lead troubleshooting and resolution of complex technical issues across Windows/Linux servers, storage, virtualization, and cloud components
* Performance Monitoring & Capacity Planning: Monitor and optimize system performance with tools like PRTG and Tanium; establish baselines and perform capacity planning for growth and resilience
* Incident Response & Uptime Protection: Manage incident response processes to protect system availability and integrity
* Documentation & Compliance: Maintain detailed documentation of system/network configurations, processes, and architecture to ensure transparency and compliance
* Enterprise Storage Management: Support and maintain enterprise storage systems (e.g., Nimble Storage arrays) to ensure efficient, secure data accessibility
* Identity & Access Management (Active Directory): Manage Active Directory for user/group administration, authentication, and access control to support secure operations
* Cloud Infrastructure Management (AWS): Oversee AWS-based infrastructure to extend and integrate cloud resources with on-premises systems
* Containerization & Orchestration (Kubernetes): Deploy and manage containerized applications with Kubernetes to improve scalability and reliability
* Cross-functional Collaboration & Support: Work with cross-functional teams, vendors, and customers to provide on-site and remote infrastructure support
* Strategic Multi-Disciplinary Projects: Participate in strategic projects that span technologies, business units, and stakeholders
Who You Are (Basic Qualifications)
* 5+ years of experience in a system...
....Read more...
Type: Permanent Location: Rosemount, US-MN
Salary / Rate: Not Specified
Posted: 2026-05-01 08:42:45
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Your Job
As a Recovery/Continuity Specialist based in Green Bay, WI, you will play a critical role in ensuring the reliability and resilience of our IT/OT infrastructure across 34 Continuous Mills and 8 Discrete businesses.
You will manage and coordinate biennial application recovery testing and ongoing redundancy failover testing for critical systems in our data centers and operational sites.
This role involves close collaboration with technology leaders, process control teams, local IT/OT resources, and business subject matter experts to standardize backup and recovery procedures, validate failover capabilities, track and resolve issues, and document lessons learned to continuously improve disaster recovery and business continuity readiness .
What You Will Do
* Coordinate and manage biennial recovery and ongoing redundancy failover testing across sites, collaborating with technology leaders, local teams, and business SMEs.
* Schedule, plan, and execute testing of backup/recovery processes and critical infrastructure, including site visits for auditing and validation.
* Track, document, and drive resolution of issues identified during recovery and failover tests using ServiceNow.
* Standardize and improve disaster recovery, business continuity, and failover testing processes, ensuring alignment with Recovery Time Objective (RTO) and Recovery Point Objectives (RPO) objectives.
* Communicate lessons learned, operational performance metrics, and changes to stakeholders and service providers.
Who You Are (Basic Qualifications)
* Demonstrated experience supporting IT infrastructure including networks and compute.
* Experience coordinating and managing application recovery and failover testing across multiple sites or environments.
* Demonstrated project management skills and proficiency with incident tracking and issue management systems, preferably ServiceNow or equivalent.
* Strong knowledge of disaster recovery (DR), business continuity planning (BCP), and related RTO/RPO processes.
* Experience Supporting VMware
* Experience collaborating with cross-functional teams including IT, OT, and business subject matter experts.
* Ability to plan and execute auditing and validation of backup/recovery and failover processes, including conducting site visits.
* Willingness and ability to travel up to 25-30% .
What Will Put You Ahead
* Experience with Commvault backup and recovery solutions.
* Infrastructure support experience in a manufacturing site environment.
* Knowledge of Backup/Recovery (BUR), Disaster Recovery (DR), and Business Continuity Planning (BCP); certifications are not required but considered a plus.
* Familiarity or hands-on experience with Operational Technology (OT) infrastructure and related technologies.
* 3+ years experience with VMware
* Proficiency with ServiceNow, including issue tracking, reporting, and dashboard creation tools.
A...
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Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-01 08:42:43
-
Your Job
Join Flint Hills Resources as a Senior Systems Administrator, responsible for the full lifecycle of IT infrastructure that supports critical systems.
In this dynamic role, you will manage a diverse technology landscape spanning on-premises data centers, cloud platforms, and hybrid environments.
You will take ownership of key applications and services within our IT environment, driving their deployment, configuration, monitoring, and ongoing optimization to ensure uninterrupted, secure, and high-performance operation in a 24x7x365 mission-critical setting.
This role will work a hybrid schedule and can be based in our Wichita, KS headquarters or our Rosemount, MN refinery.
Our Team
Flint Hills Resources offers a rare environment where you'll work across the full technology spectrum.
You will partner with plant operations, cybersecurity, and IT engineering to support and modernize a broad technology stack-from legacy on premises systems to cloud native services, containerization, virtualization, and enterprise storage-balancing uptime and safety with innovation.
You'll advance our zero trust approach, drive infrastructure modernization for compliance and observability, and help shape the technology roadmap that strengthens Flint Hills Resources' long term resilience.
What You Will Do
* Infrastructure Troubleshooting: Lead troubleshooting and resolution of complex technical issues across Windows/Linux servers, storage, virtualization, and cloud components
* Performance Monitoring & Capacity Planning: Monitor and optimize system performance with tools like PRTG and Tanium; establish baselines and perform capacity planning for growth and resilience
* Incident Response & Uptime Protection: Manage incident response processes to protect system availability and integrity
* Documentation & Compliance: Maintain detailed documentation of system/network configurations, processes, and architecture to ensure transparency and compliance
* Enterprise Storage Management: Support and maintain enterprise storage systems (e.g., Nimble Storage arrays) to ensure efficient, secure data accessibility
* Identity & Access Management (Active Directory): Manage Active Directory for user/group administration, authentication, and access control to support secure operations
* Cloud Infrastructure Management (AWS): Oversee AWS-based infrastructure to extend and integrate cloud resources with on-premises systems
* Containerization & Orchestration (Kubernetes): Deploy and manage containerized applications with Kubernetes to improve scalability and reliability
* Cross-functional Collaboration & Support: Work with cross-functional teams, vendors, and customers to provide on-site and remote infrastructure support
* Strategic Multi-Disciplinary Projects: Participate in strategic projects that span technologies, business units, and stakeholders
Who You Are (Basic Qualifications)
* 5+ years of experience in a system...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-05-01 08:42:41
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Your Job
The Data Support Analyst Lead will be responsible for assisting users in leveraging the DMET (Data Management, Enablement and Transformation) team products to derive value.
This includes providing level 2 to 3 issue support and triage, establishing best practices for product support, and providing leadership to other support analysts on the team.
This role ensures product and tools are well documented, and such documents are available to users.
This will be a customer-facing role and will be the first point of contact for most customer inquiries.
Our Team
The DMET (Data Management, Enablement and Transformation) team is focused on developing a long-term sustainable capability utilizing data and technology to transform finance.
This includes a diverse group with multiple teams focused on data platform technologies, specific data products, and transformation with an emphasis on data security.
Our strategy will empower the finance and tax organizations to create superior value while consuming few resources, unlocking analytical capabilities, mitigating risk, and meeting ever-changing regulatory requirements.
This role can be located in Wichita, KS / Atlanta, GA / Plano, TX and requires an in office presence with flexibility
This role is not eligible for VISA sponsorship
What You Will Do
* Provide leadership to the support capability across multiple products.
Own day-to-day triage and escalation processes, build and maintain reporting and dashboards, define and institutionalize support best practices, and mentor the support analyst team to deliver timely, high-quality customer outcomes.
* Triage incoming incidents, manage escalations, coordinate cross-functional responses, and ensure SLAs are met.
* Build, maintain, and automate dashboards and reports for stakeholders.
* Define and document support best practices: standard operating procedures and knowledge base content.
Capture themes for user inquiries and create FAQ documentation.
* Establish, monitor, and report KPIs to track user patterns and support performance; use data-driven insights to recommend process and training improvements.
* Act as a product-team member: stay current on enhancements and releases, build domain knowledge, and collaborate with cross product teams.
* Own end-to-end ticket lifecycle for multiple products-triage and prioritize issues, route to the appropriate teams, deliver timely status updates and customer communications, and maintain well-defined escalation procedures.
* Drive continuous improvement initiatives to reduce time-to-resolution and volume of repetitive issues.
Who You Are (Basic Qualifications)
* Demonstrated customer and technical support experience in a lead or supervisory role
* Proven experience supporting multiple products concurrently.
* Proficient with ticketing systems (ServiceNow, Azure DevOps, etc.) and incident management workflows.
* Strong analytics and reporting sk...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-01 08:42:39
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Your Job
The Data Support Analyst Lead will be responsible for assisting users in leveraging the DMET (Data Management, Enablement and Transformation) team products to derive value.
This includes providing level 2 to 3 issue support and triage, establishing best practices for product support, and providing leadership to other support analysts on the team.
This role ensures product and tools are well documented, and such documents are available to users.
This will be a customer-facing role and will be the first point of contact for most customer inquiries.
Our Team
The DMET (Data Management, Enablement and Transformation) team is focused on developing a long-term sustainable capability utilizing data and technology to transform finance.
This includes a diverse group with multiple teams focused on data platform technologies, specific data products, and transformation with an emphasis on data security.
Our strategy will empower the finance and tax organizations to create superior value while consuming few resources, unlocking analytical capabilities, mitigating risk, and meeting ever-changing regulatory requirements.
This role can be located in Wichita, KS / Atlanta, GA / Plano, TX and requires an in office presence with flexibility
This role is not eligible for VISA sponsorship
What You Will Do
* Provide leadership to the support capability across multiple products.
Own day-to-day triage and escalation processes, build and maintain reporting and dashboards, define and institutionalize support best practices, and mentor the support analyst team to deliver timely, high-quality customer outcomes.
* Triage incoming incidents, manage escalations, coordinate cross-functional responses, and ensure SLAs are met.
* Build, maintain, and automate dashboards and reports for stakeholders.
* Define and document support best practices: standard operating procedures and knowledge base content.
Capture themes for user inquiries and create FAQ documentation.
* Establish, monitor, and report KPIs to track user patterns and support performance; use data-driven insights to recommend process and training improvements.
* Act as a product-team member: stay current on enhancements and releases, build domain knowledge, and collaborate with cross product teams.
* Own end-to-end ticket lifecycle for multiple products-triage and prioritize issues, route to the appropriate teams, deliver timely status updates and customer communications, and maintain well-defined escalation procedures.
* Drive continuous improvement initiatives to reduce time-to-resolution and volume of repetitive issues.
Who You Are (Basic Qualifications)
* Demonstrated customer and technical support experience in a lead or supervisory role
* Proven experience supporting multiple products concurrently.
* Proficient with ticketing systems (ServiceNow, Azure DevOps, etc.) and incident management workflows.
* Strong analytics and reporting sk...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-05-01 08:42:38
-
Your Job
The Data Support Analyst Lead will be responsible for assisting users in leveraging the DMET (Data Management, Enablement and Transformation) team products to derive value.
This includes providing level 2 to 3 issue support and triage, establishing best practices for product support, and providing leadership to other support analysts on the team.
This role ensures product and tools are well documented, and such documents are available to users.
This will be a customer-facing role and will be the first point of contact for most customer inquiries.
Our Team
The DMET (Data Management, Enablement and Transformation) team is focused on developing a long-term sustainable capability utilizing data and technology to transform finance.
This includes a diverse group with multiple teams focused on data platform technologies, specific data products, and transformation with an emphasis on data security.
Our strategy will empower the finance and tax organizations to create superior value while consuming few resources, unlocking analytical capabilities, mitigating risk, and meeting ever-changing regulatory requirements.
This role can be located in Wichita, KS / Atlanta, GA / Plano, TX and requires an in office presence with flexibility
This role is not eligible for VISA sponsorship
What You Will Do
* Provide leadership to the support capability across multiple products.
Own day-to-day triage and escalation processes, build and maintain reporting and dashboards, define and institutionalize support best practices, and mentor the support analyst team to deliver timely, high-quality customer outcomes.
* Triage incoming incidents, manage escalations, coordinate cross-functional responses, and ensure SLAs are met.
* Build, maintain, and automate dashboards and reports for stakeholders.
* Define and document support best practices: standard operating procedures and knowledge base content.
Capture themes for user inquiries and create FAQ documentation.
* Establish, monitor, and report KPIs to track user patterns and support performance; use data-driven insights to recommend process and training improvements.
* Act as a product-team member: stay current on enhancements and releases, build domain knowledge, and collaborate with cross product teams.
* Own end-to-end ticket lifecycle for multiple products-triage and prioritize issues, route to the appropriate teams, deliver timely status updates and customer communications, and maintain well-defined escalation procedures.
* Drive continuous improvement initiatives to reduce time-to-resolution and volume of repetitive issues.
Who You Are (Basic Qualifications)
* Demonstrated customer and technical support experience in a lead or supervisory role
* Proven experience supporting multiple products concurrently.
* Proficient with ticketing systems (ServiceNow, Azure DevOps, etc.) and incident management workflows.
* Strong analytics and reporting sk...
....Read more...
Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-01 08:42:38
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Bray Global is seeking a highly detail-oriented Technical Documentation Designer to join our Marketing Communications team and produce professional, customer-facing technical documentation for our valves, actuators, and control systems.
This role is ideal for someone who is an expert in Adobe InDesign, understands how to build and manage documents that rely heavily on illustrations, diagrams, and technical imagery, and can translate complex product information into clear, consistent, and visually well-structured deliverables.
You will own projects from intake through final release—managing your time, coordinating inputs with cross-functional partners, and delivering on deadlines. We’re looking for a motivated, forward-thinking contributor who continuously looks for ways to improve quality and efficiency, including exploring responsible use of AI-assisted tools as our content workflows evolve.
Key Responsibilities:
* Create and Maintain Technical Documentation: Plan, develop, update, and manage installation/operation manuals (IOMs), technical datasheets, maintenance instructions, troubleshooting guides, and product catalogs for valves, actuators, and control systems.
* Product Understanding: Collaborate closely with engineers, product managers, and other stakeholders to understand product specifications, features, and use cases so documentation is technically correct and customer-ready.
* Content Design and Structure: Structure documentation for usability and accessibility (logical flow, clear headings, tables, callouts, and consistent terminology).
Use diagrams, illustrations, and annotated imagery to clarify installation and operating steps.
* Simplify Complex Information: Translate complex technical concepts into clear, concise, and visually scannable content for engineers, technicians, end users, and installers.
* InDesign-First Layout, Templates, and Standards: Build documents in Adobe InDesign using strong typographic hierarchy, consistent styles, master pages, grids, and reusable templates.
Maintain a consistent look and feel across product lines and ensure files are organized for long-term reuse.
* Production, Exports, and Release Readiness: Prepare documents for print and digital delivery (press-quality and interactive PDFs as needed), package InDesign files correctly, and ensure linked assets, fonts, and graphics meet required standards.
* Quality and Technical Accuracy: Proofread and review content for clarity, consistency, and correctness of specifications, terminology, and safety/operational instructions.
Ensure documentation aligns to internal standards and any applicable regulatory or customer requirements.
* Version Control and File Governance: Manage working files and released outputs, track revisions, and ensure the correct, most up-to-date documents are available to internal teams and customers.
* Cross-Functional Stakeholde...
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-01 08:42:33
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Company
Federal Reserve Bank of Boston
Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service.
FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service.
Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States.
Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.
The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.
The Federal Reserve has developed a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow service.
This service enables financial institutions provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds.
This position is a unique opportunity to be part of a new mission-critical Federal Reserve initiative that will be transformative to the payments landscape in the United States.
The position will be primarily on-site with residency commutable to one of our offices required.
Technical expert in one or more highly specialized areas of applications systems analysis and programming.
Responsible for software design, coding, testing, debugging, and documentation.
Has full technical knowledge of all phases of applications systems analysis and development.
Provides technical leadership on complex projects.
Interacts with internal project teams and work groups regularly.
level of work required is considered advanced and staff must be able to work under minimal supervision.
This job does not have any direct reports.
You have an appetite to learn, and a passion for technology, innovation, and developing new skills on evolving technologies.
What will be expected of you-
· Serves as a Software Engineer: to design, develop and implement new complex solutions in accordance with FedNow and Fed Standards
· Develops software solutions (primarily backend) in Cloud
· Provides input into strategic and tactical planning of software solutions and software development lifecycle changes
· Design and build Java application components, and integrate with software components an...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: 165000
Posted: 2026-05-01 08:38:24
