-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:18
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Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:18
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:17
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:17
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:16
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:15
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:15
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:14
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:13
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:13
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:12
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:11
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:11
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:10
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:10
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:09
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:08
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:08
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:07
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:05
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:02
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-07-02 10:06:00
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-07-02 10:05:57
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-02 10:05:57
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-07-02 10:05:56
