-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:48
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:46
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:45
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:44
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:42
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:41
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:40
-
Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations.
Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998.
Today, we're proudly serving QFC customers in 59 stores throughout the Washington and Oregon.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our QFC family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Effective communication/customer service skills
* Knowledge of basic math
* Ability to handle stressful situations
* Ability to lead other associates
* Flexibility in work schedule
* Successful completion of basic and supervisory skills
* Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged
* Empowering associates to create ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 24.605
Posted: 2025-07-11 11:02:38
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:37
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:35
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:34
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:32
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:31
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:30
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:28
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:27
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:26
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:25
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:23
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:22
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:21
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:19
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:17
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:16
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Description & Requirements
Maximus is looking for a Remote Supervisor to join our team.
This position will support the Back Office-Correspondence department under the Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service role with an estimated end date of 12/31/2025.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
Additional Requirements as per contract/client:
- FSA, Department of Education experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Private work area and adequate...
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Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2025-07-11 11:02:15
