-
Essential Duties and Responsibilities: - Prepare all company invoices for review by internal project management and for ultimate distribution.
- Oversee and manage the entire invoice process, from billing to collections, for a variety of federal contract types, including cost plus, time and materials (T&M) and fee for service.
- Develop invoice structure based on the nature of the contract.
- Perform detailed analysis of unbilled funds and, based on analysis and knowledge of the contract.
- Closely monitor customer account activity to ensure that unbilled receivable accounts are reconciled monthly.
- Resolve invoice preparation issues (e.g., time and expense corrections, funding modification requests, etc.).
- Prepare year-end audit schedules pertaining to receivables.
- Comply with all Federal Acquisition Regulation (FAR) rules.
- Provide assistance on billing matters with other groups within the organization.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
Job-Specific Minimum Requirements:
- Bachelor's degree with 5+ years of experience.
Additional years of relevant experience will be considered in lieu of degree.
Advanced degree or professional designation preferred.
- Must have Federal Government Contracting Background experience.
- Proficiency with Deltek Costpoint is required.
- Billing and accounts receivable experience is required.
Preferred Skills and Qualifications
GSA Sales Reporting a plus.
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EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:27
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Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:21
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:17
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:14
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:14
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:13
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:12
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:11
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:08
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:07
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:04
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:03
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:03
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:00
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:57
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:56
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:53
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:51
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:48
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:47
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:43
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:41
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:40
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:39
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:39
