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Join us to pioneer user experience insights, shaping products that resonate with customers and end users.
Foster a culture of continuous learning and bring your thought leadership and expertise to the team.
As an Experience Research Vice President on the Component Platforms team within our Customer Acquisition and Marketing Platforms space, you will play a pivotal role in shaping the user experience across our products and services.
Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users.
Your work will provide the foundation used to inform effective product and service designs across the firm.
Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.
Job responsibilities
* Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
* Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
* Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
* Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
* Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
* Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
* Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
* Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
* Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
Preferred qualifications, capabilities, and skills
* Accessibility knowledge
* Design system knowledge
* Traditional user experience / usability best practices for UI and component libraries
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:43
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Longmont, US-CO
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:41
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Neptune Beach, US-FL
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:40
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We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Branch Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements.
A Branch Operations Lead Trainee is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch.
A typical day consists of assisting customers and performing transactions.
You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships.
Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees.
This results in the business is adhering to control expectations.
Job responsibilities
* Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
* Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
* Introduces customers to the branch team who will build relationships and assist with specialized financial needs
* Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
* High school degree, GED, or foreign equivalent
* Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
* Availability to work Branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Demonstrated abil...
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Type: Permanent Location: Augusta, US-GA
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:39
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Choctaw, US-OK
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:38
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Are you passionate about Commercial Real Estate? Are you interested in a career in mortgage-backed securities from Government Sponsored Enterprises? If yes, our Agency Multifamily Lending group is the right team for you.
As an Associate for Screening on the Off-Balance Sheet and Agency Lending team, you are in charge of working with the originations teams throughout Commercial Real Estate to ensure a smooth process for multifamily Agency loans, establish and maintain effective relations with internal business partners including sales, processing, closing and legal, and the Government-Sponsored Agencies.
Job Responsibilities
* Manage a deal pipeline of Agency loans across the country.
* Review and/or complete preliminary loan sizing templates and approval memos, and provide oversight/training for junior associates/analysts to obtain internal and Agency approval and issue term sheets.
* Coordinate with origination, internal credit, and Agency to identify/mitigate major key risk to stakeholders and refine/solve any issue with quote.
* Submit all pertinent documentation in agency and internal origination systems
* Understand Agency pricing and work with Commercial Real Estate pricing desk for quotes.
* Handle loan application transitions to the underwriting team,
* Act as liaison with internal stakeholders and be available for assistance when necessary
Required qualifications, capabilities, and skills
* A Bachelor's degree or higher
* 2+ years of real estate lending with background in Multifamily Agency lending, including credit considerations and financial analysis
* Strong organizational and execution skills including ability to multitask and work independently across various levels in the organization.
* Ability to work with clients and internal stakeholders
* Excellent written and verbal communication skills
* Highly motivated with strong work ethic and desire to work in a fast-paced environment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup child...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:35
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Marshall, US-TX
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:31
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Sarasota, US-FL
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:30
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
* Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
* Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the h...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:28
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The Firmwide Chief Data Office is responsible for maximizing the value and impact of data globally, in a highly governed way.
It consists of several teams focused on accelerating JPMorgan Chase's data, analytics and AI journey, including data strategy, data impact optimization, privacy, data governance, transformation and talent.
As the Data Quality lead-Vice President within our firmwide Chief Data Office (CDO), you will be responsible for establishing data quality standards, procedures and tracking data quality risks across the firm.
This role interacts heavily with our technology and products teams, lines of business and corporate functions.
This is a high-profile role position which is key for executing on our data governance strategy by managing, and maintaining data quality across the organization.
Job Responsibilities:
* Lead the evolution of Data Quality Item Management process and tooling
* Track progress and manage remediation work on regulatory matters related to data quality
* Support the rollout of the Data Governance Lifecycle across the enterprise
* Engage relevant CDOs and their teams to ensure data quality requirements are met and data quality risk monitoring aligns to firmwide expectations
* Partner with the Product organization to define and implement key Data "capabilities" (e.g., data lineage, data quality monitoring, remediation)
* Coordinate the management and mitigation of Data Quality risk in partnership with line of business CDOs
* Work with high degree of independence, be self-motivated and tenacious
* Develop and bring valuable insights on Data Quality standards and Data Quality Risk Management to the leadership team
Required qualifications, capabilities, and skills
* 10+ years of financial services industry experience
* Experience and technical knowledge of data management and governance, data quality, reporting and performance monitoring
* Experience in project management or transformational change
* Demonstrated ability to manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change
* Proven ability to execute via successful internal partnerships with other organizations - with the ability to influence people at all levels across a broad variety of job functions.
* Ability to work in a highly collaborative and matrixed environment to build consensus
* Effective communicator with excellent written communication skills.
* Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence.
* Ability to present to senior and global business heads through excellent written and oral communication skills
Preferred qualifications, capabilities, and skills
* Strong data governance, data quality and interpersonal skills - must have the ability to build strong working relationships key stakeholders
* Ability to multi-task in fast paced envi...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:28
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A role on JPMorgan Chase's Corporate Strategy team provides the opportunity to support senior executives on strategic initiatives aligned with the bank's overall business goals.
The Corporate Strategy team is an internal management consulting group that defines and shapes the overall strategy, governance, organizational structure, operating model, architecture, and processes for JPMorgan Chase.
As an Executive Director on the Corporate Strategy team, you will own a portfolio of firm-wide strategic projects, develop trusted partnerships with senior leaders, and collaborate closely with a diverse set of internal and external partners.
Success as an Executive Director requires a commercial mind-set, the ability to understand and leverage data assets, and develop actionable business plans and go-to-market strategies for senior business leaders to focus on the most optimal and actionable growth opportunities.
You will manage mission-critical projects, including but not limited to: assessing growth opportunities, evaluating and planning new market entry or new product development, analyzing strategic partnerships and inorganic investments, and designing operating models.
In addition to working on cutting-edge topics at the frontier of financial services, you will help connect the dots across our businesses, ensuring that we bring the best solutions to our clients.
Projects are typically team-based and include close collaboration with the Operating Committee and CEOs of our businesses on a wide variety of initiatives; the Corporate Strategy team focuses on Firmwide projects, Functional projects, and projects affecting multiple Lines of Business.
Job Responsibilities:
* Manage a portfolio of initiatives/projects to resolve diverse problems identified by senior leaders at the bank
* Serve as a trusted advisor and thought partner for senior leaders across JPMC, collaborating with functional and business teams throughout the bank
* Guide strategic thinking and problem-solving approaches for project teams
* Develop and deliver executive-level strategy narratives, deliverables, and analyses
* Monitor industry trends and share insightful reports and analyses with the broader team and with senior executives
* Coach, develop, and manage junior team members
Required qualifications, capabilities, and skills:
* 10+ years of experience in business and strategy from either a premier management consulting firm, an investment banking (M&A, Coverage, Capital Markets, Equity Research) division, or another internal Strategy group
* An outstanding ability to analyze problems and apply quantitative and analytical approaches
* Excellent communication (oral and written) and the ability to confidently work well in cross-functional teams
* Interpersonal leadership and influencing skills, with the ability to interact with senior business executives
* Deep expertise with finance concepts, operating models, and a passion...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:26
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Join us at JPMorgan Chase and be a part of a team that is committed to excellence, innovation, and client satisfaction.
Your attention to detail and organizational skills will play a key role in enhancing the client experience and driving our success in the Commercial Banking sector.
As a Client Educator within Global Practice Leadership, you will be responsible for training our card clients on card management platforms, ensuring they are well-equipped to utilize our Commercial Card internet platforms effectively.
The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving and coordinating all aspects of the setup of bank products and services for new and existing Commercial Bank clients including the training of our clients in their card management portal.
Job Responsibilities
* Train clients on Commercial Card internet platforms via phone, Zoom, and potentially on-site
* Deliver webinars for multiple clients and conduct 1:1 training sessions
* Manage training projects from creation through delivery, with ongoing checkpoints to assess future needs
* Conduct demos for prospects and existing clients
* Develop new training initiatives for internal and external clients aligned with the goals of the Commercial Card organization
* Educate Commercial Card clients on all product offerings, including industry knowledge
Required qualifications, skills and capabilities
* Minimum 3 years' experience in training clients
* Superior interpersonal, oral and written communication skills
* Strong facilitation skills and ability to deliver programs and present to both large and small audiences
* Analytical thinking/decision making as well as strong, innovative problem solving
* Experience training internal and external customers
* Strong knowledge of adult learning theory and facilitation technique
* Excellent client management/relationship management skills
* Resilience in a constantly changing environment
* Excellent partnering skills yet can work independently
Preferred qualifications, skills, and capabilities
* Familiarity with Smartdata and PaymentNet platforms
* BA/BS degree or relevant experience
* Commercial Card knowledge/experience
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
* Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
* Help the community through expansive volunteer opportunities
* Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
JPMorgan Ch...
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:26
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You have a passion for helping customers, building relationships, and delivering extraordinary customer service.
You are energetic and enthusiastic as the face of Chase to our retail branch customers.
From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers.
You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch.
You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job responsibilities
* Delivers an exceptional customer experience by acting with a customer-first attitude
* Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
* Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
* Influences, educates, and connects customers to technology
* Possesses initiative and knowledge to provide financial options for customers using a consultative approach
* Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
* Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Required qualifications, capabilities, and skills
* 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
* High school degree, GED, or foreign equivalent
* Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required.
All unlicensed applicants must obtain their licenses within 180 days of hire
* Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
* Ability to work branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* College degree or military equivalent
...
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Type: Permanent Location: Carlsbad, US-CA
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:25
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The Machine Learning Center of Excellence (MLCOE) is a world-class machine learning team which continually advances state-of-the-art methods to solve a wide range of real-world financial problems using the company's vast and unique datasets.
Strategically positioned in the Chief Technology Office, our work spans across all of J.P.
Morgan's lines of business including Corporate & Investment Banking, Asset Wealth Management, Consumer & Community Banking, and through every part of the organization from front office sales and trading, to operations, technology, finance and more.
With this unparalleled access to the firm, this role offers a unique opportunity to explore novel and complex challenges that could profoundly transform how the firm operates.
As a Machine Learning Scientist within the MLCOE, you willapply sophisticated machine learning methods to a wide variety of complex domains within natural language processing, large language models, speech recognition and understanding, reinforcement learning, and recommendation systems.
You must excel in working in a highly collaborative environment with their MLCOE mentors, business experts and technologists in order to conduct independent research and deploy solutions into production.
You must have a strong passion for machine learning, solid expertise in deep learning with hands-on implementation experience, and invest independent time towards learning, researching, and experimenting with innovations in the field.
Learn more about our MLCOE team at jpmorgan.com/mlcoe .
Our Summer Associate Internship Program begins in June, depending on your academic calendar.
Your professional growth and development will be supported throughout the internship program via project work related to your academic and professional interests, mentorship, an engaging speaker series with our senior leaders and more.
Your project will have direct impact on JPMorgan's businesses, will be integrated into our product pipelines, or be part of published research in top AI/ML conferences.
Full-time employment offers may be extended upon successful completion of the program within our hybrid work model.
Job responsibilities
* Research and explore new machine learning methods through independent study, attending industry-leading conferences, experimentation and participating in our knowledge sharing community
* Develop state-of-the art machine learning models to solve real-world problems and apply it to tasks such as natural language processing (NLP), speech recognition and analytics, time-series predictions or recommendation systems
* Collaborate with multiple partner teams such as Business, Technology, Product Management, Legal, Compliance, Strategy and Business Management to deploy solutions into production
Required qualifications, capabilities, and skills
* Enrolled in a PhD or MS in a quantitative discipline, e.g., Computer Science, Electrical Engineering, Mathematics, Operations Research, Optimizatio...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:24
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Become an integral part of Consumer Banking's team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement.
Be part of a team that is results-oriented, with a focus on attention to detail and quality.
As a Senior Executive Administrative Assistant in Consumer Banking, you will strategically support the Chief Marketing Officer (CMO) with a variety of administrative tasks and key projects with various executive level internal partners.
The CMO is based in New York, NY and leads a Consumer Bank Marketing team of 150 team members.
You will possess strong attention to detail, quality focus, high energy, a positive and collaborative attitude, and flexibility in a high-paced deadline and outcome driven organization.
You will need to work well in a team environment and be able to represent the Consumer Bank Marketing CMO and team with professional courtesy and maturity.
You must lead all initiatives from conception to completion and work behind the scenes to seamlessly execute with excellence on all deliverables.
Job Responsibilities:
* Manage organization and prioritization of the CMO's complex and detailed calendar, inclusive of the coordination and logistics of both internal and external meetings
* Arrange and coordinate complicated domestic and international travel
* Manage expenses: process invoices and Travel & Expense claims for CMO and team members strictly adhering to firm policies and given timelines; act as a subject matter expert for policies and procedures
* Organize all planning & executing components for onsite and offsite events and conferences, including catering, transportation, and technology
* Manage incoming calls and determine level of priority while using caution in dispensing information
* Assist with staff onboarding and off-boarding, including equipment requests and setup, system and building access, and seating arrangements
* Lead and coordinate in ad hoc projects as requested [e.g.
editing presentations and spreadsheets, printing and distributing meeting materials (email/Boardroom), maintain current team organizational charts and Executive Bio's for the CMO]
Required qualifications, capabilities, and skills
* At least 5 years of administrative experience
* Tact and good judgment in confidential situations and proven experience interacting with senior management
* Effective interpersonal and communication skills
* Work cooperatively with wider administrative assistants team, in positive partnership to back up each other
* Superior written communication skills
* Produce high quality emails and messages to individuals and teams at all levels of the organization with strong attention to detail
* Excellent telephone etiquetten and ability to manage competing priorities i.e.
calendar management
* High attention to detail and quality ...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:24
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If you are customer focused, enjoy building relationships and providing financial advice to your clients, then a role as a Business Relationship Manager is for you.
As a Business Relationship Manager Senior (BRM) Deepening banker in Business Banking, you'll be managing a portfolio of large profitable business clients with annual revenue greater than ~$5MM.
You'll focus on deposit acquisition, product deepening, client retention and growth, and gaining referrals to increase primary bank share.
As a Senior Deepening banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management while deepening existing relationships and leveraging referrals to acquire new relationships.
Job Responsibilities
* Manage, retain and deepen a portfolio of approximately 100 business clients in stable/mature stage with annual revenue greater than ~$5 million; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed
* Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
* Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio.
Leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques, utilizing Chase resources and materials to develop business network and prospects
* Regularly conduct in-person/virtual calls with existing clients, referrals and centers of influence at their places of business, looking for ways to cultivate long-term, primary banking relationships
* Understand the personal financial goals and needs of the owner(s).
Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions
* Utilize knowledge of treasury products and partner with product specialists to onboard clients seamlessly and ensure end-to-end delivery of new accounts and full suite of products and services; follow up with clients after account opening to determine appropriate additional solutions and establish digital capabilities
* Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements
Required qualifications, capabilities, and skills
* Minimum of 5 years' experience in a Business Banking Relationship Management role or related business lending experience
* Strong knowledge of deposit and cash management products and services, and knowledge of busin...
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Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:21
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We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Branch Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements.
A Branch Operations Lead Trainee is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch.
A typical day consists of assisting customers and performing transactions.
You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships.
Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees.
This results in the business is adhering to control expectations.
Job responsibilities
* Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
* Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
* Introduces customers to the branch team who will build relationships and assist with specialized financial needs
* Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
* High school degree, GED, or foreign equivalent
* Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
* Availability to work Branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Demonstrated abil...
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Type: Permanent Location: Madison, US-WI
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:20
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Your seniority as a security engineer puts you in the ranks of the top talent in your field.
Play a critical role at one of the world's most iconic financial institutions where security is vital.
As a Security Engineer III at JPMorgan Chase within the Cybersecurity Technology & Controls, you serve as a seasoned member of a team that works to deliver software solutions that satisfy pre-defined functional and user requirements with the added dimension of preventing misuse, circumvention, and malicious behavior.
Carry out critical technology solutions with tamper-proof, audit defensible methods across multiple technical areas within various business functions in support of the firm's business objectives
Job responsibilities:
* Executes security solutions design, development, and technical troubleshooting with the ability to apply knowledge of existing security solutions to satisfy security requirements for internal clients (e.g., product, platform, application owners)
* Ability to train junior engineers on the team as you navigate through daily tasks
* Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
* Applies specialized tools (e.g., vulnerability scanner) to analyze and correlate incident data to identify, interpret, and summarize the probability and impact of threats when determining specific vulnerabilities
* Leads delivery of continuity-related awareness, training, educational activities, and exercises
* Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills:
* Obtain formal training or certification in software engineering concepts with 3+ years of applied experience
* Experience developing security engineering solutions
* Proficient in coding in one of more languages
* Experience in stream processing (KAFKA and/or other streaming platforms)
* Must have working knowledge in Java and/or Python for coding purposes.
* Overall knowledge of the Software Development Life Cycle
* Solid understanding of agile methodologies such as CI/CD, application resiliency, and security
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions.
We also offer a rang...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:19
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Are you looking for an exciting opportunity to join a dynamic and growing team working at the intersection of finance and technology? This is a unique opportunity for you to work in the Asset Management Operations team to partner with 55ip, a cutting edge provide of tax smart investment strategies, to provide comprehensive trading Implementation services.
As a Trade Implementations Vice President for 55ip within Asset Management Operations, you will be responsible for (a) implementing Separately Managed Account (SMA) trades for 55ip offerings, (b) ensuring the accuracy of investment data used within the portfolio implementation process, (c) delivering model portfolio trades to sponsoring intermediaries/custodians, and (d) working with internal partners to improve the scalability and efficiency of the business.
If you are intellectually curious, detail-oriented, have strong analytical skills, and have a passion for participating in the investment process, you may be the perfect fit for our team.
55ip became part of J.P.
Morgan Asset Management in 2021 and has dramatically grown its accounts and assets since then recently passing $40B in assets across more than 70,000 accounts
Job responsibilities:
* Interacting with sales and advisor success team, partner firms and custodians regarding topics related to trading and market structure
* Monitor SMA's Daily to Model Portfolios based on various drift tolerances
* Executing block orders and managing allocations to various counterparties including familiarity with step out procedures and trade rotations
* Developing trading strategies with the US Trading Team based on pre-trade data and post-trade metrics
* Maintaining broker relationships for block trading and liquidity sourcing
* Support trade oversight and experience with Best Execution policies and procedures
Required qualifications, capabilities, and skills:
* Bachelors or higher degree
* 5+ years of buyside SMA trading experience
* Knowledge of US market structure and regulatory landscape
* Effective communication skills to work with diverse stakeholders and drive decision making
* Ability to work under pressure and within a complex organization
* Strong written and verbal communication skills
* Strong Excel skills
* Detail-oriented
Preferred qualifications, capabilities, and skills:
* Process improvement and implementation experience
* Ability to manage concurrent assignments effectively and efficiently
* Experience working alongside portfolio managers, client success and technology teams
* Adaptable to changing environments
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader i...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:18
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Branch Manager in Branch Banking, you will ensure the branch will meet and exceed customer expectations and will create a customer-obsessed culture in the branch.
You will direct all aspects of branch operations, grow the deposits and investments of the branch, and coach bankers and associate bankers.
You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future through collaboration with our partners in Chase Wealth Management, Business Banking, and Home Lending to provide a seamless experience for our customers.
Job responsibilities
* Acts as the standard bearer of Chase and creates a world-class customer experience
* Educates clients on how to use our digital platforms to bank and invest when, where, and how they want
* Builds partnerships with local businesses to build the brand in the local market area through strong community involvement
* Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
* Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer
* Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
* Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch
Required qualifications, capabilities, and skills
* Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
* Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results
* Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth
* Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
* Ability to work branch hours including weekends and evenings
* High school degree, GED, or foreign equivalent
Preferred qualifications, capabilities, a...
....Read more...
Type: Permanent Location: Corte Madera, US-CA
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:17
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You have a passion for helping customers, building relationships, and delivering extraordinary customer service.
You are energetic and enthusiastic as the face of Chase to our retail branch customers.
From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers.
You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch.
You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job responsibilities
* Delivers an exceptional customer experience by acting with a customer-first attitude
* Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
* Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
* Influences, educates, and connects customers to technology
* Possesses initiative and knowledge to provide financial options for customers using a consultative approach
* Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
* Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Required qualifications, capabilities, and skills
* 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
* High school degree, GED, or foreign equivalent
* Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required.
All unlicensed applicants must obtain their licenses within 180 days of hire
* Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
* Ability to work branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* College degree or military equivalent
...
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Type: Permanent Location: San Ramon, US-CA
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:16
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Branch Manager in Branch Banking, you will ensure the branch will meet and exceed customer expectations and will create a customer-obsessed culture in the branch.
You will direct all aspects of branch operations, grow the deposits and investments of the branch, and coach bankers and associate bankers.
You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future through collaboration with our partners in Chase Wealth Management, Business Banking, and Home Lending to provide a seamless experience for our customers.
Job responsibilities
* Acts as the standard bearer of Chase and creates a world-class customer experience
* Educates clients on how to use our digital platforms to bank and invest when, where, and how they want
* Builds partnerships with local businesses to build the brand in the local market area through strong community involvement
* Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
* Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer
* Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
* Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch
Required qualifications, capabilities, and skills
* Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
* Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results
* Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth
* Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
* Ability to work branch hours including weekends and evenings
* High school degree, GED, or foreign equivalent
Preferred qualifications, capabilities, a...
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Type: Permanent Location: Napa, US-CA
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:15
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Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.
As an Experience Research Senior Associate in Design and Customer Experience for Chase Consumer and Community Bank, you will play a pivotal role in shaping user experiences across our products and services.
Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations.
You will act as a core contributor to aid in developing research studies that answer user needs.
Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.
Job responsibilities
* Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
* Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
* Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
* Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
* Stay current with industry trends and incorporate knowledge into team insights
* Work with design, content, and other research team members to support our Debit offerings by identifying areas where user experience research can best provide insight and impact and develop research roadmaps
* Structure and plan moderately complex research initiatives, including evaluative, generative and formative research
* Design, administer, and report on these research studies, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.)
* Capture findings, insights, and recommendations in compelling reports; translate complex concepts into meaningful and actionable recommendations, including the design of visual frameworks and diagrams to support data
* Support cross-functional Design Thinking exercises using research findings as a starting point; work with Product Management and Product Design in contributing to product requirements, including specifying desired outcomes
* Present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels
Required qualifications, capabilities, and skills
* 3+ years of experience or equivalent expertise in g...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:14
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You have an obsession for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion.
Here at Chase, you will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase's affluent clients as well as other customers in the Branch.
You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances.
You will help acquire new clients by actively soliciting referrals and developing internal and external sources.
Job responsibilities
* Shares the value of Chase Private Client with clients that may be eligible
* Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
* Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
* Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Adheres to policies, procedures, and regulatory banking requirements
Required qualifications, capabilities, and skills
* Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
* 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
* Beginning Oct.
1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
* High school degree, GED, or foreign equivalent
* Adherence to policies, procedures, and regulatory banking requirements
* Ability to work branch hours, including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Excellent communication skills
* College degree or military equivalent
* Experience cultivating relationships with affluent clients
* Strong team orientation with a commitment of long-term career with the firm
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.
As such, an employment offer for this position is conti...
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Type: Permanent Location: Fountain Hills, US-AZ
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:13
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Are you customer focused, enjoy building relationships and leading a team? You have found the right team.
As a Treasury Sales Group Manager in Commercial Bank, you will lead and develop Treasury Management Officers.
You will play a key part in delivering an exceptional experience for clients while mitigating risk and appropriately guiding the team.
You will develop partnerships with Bankers, Client Service, Product Leadership (Core Cash, Card and Commerce Solutions) and Implementation teams.
You will use your deep understanding of the treasury and leadership skills to develop and execute a strategy localized to market, growth, and product.
Job responsibilities
* Lead, hire, and manage a team of Treasury sales professionals to achieve positive performanceresults
* Leads withdirection and coordinationbuilding successful relationships
* Monitorsstaff performance, provides appropriate coaching, recognition and feedback
* Buildscollaborative internal relationships with Regional Treasury Sales Team, bankers and other internal partners
* Participatesin partner meetings and communicateskey Treasury Management messages in a timely and accurate manner
* Protects the firm by applying sound risk management protocols and adhering to regulatory requirements
* Develop and implement client, market, people, and business strategies
Required qualifications, capabilities, and skills
* 7+ years of sales and industry experience
* 3+ years of sales leadership experience with a demonstrated ability to build, direct and manageasales/relationship management team of parallel size and scope
* Knowledge of treasury products and solutions
* Highly motivated, independent worker within a team-oriented cultureand focus on DE&I
* Excellent client management skills
* Ability to communicate and present to large groups
* Demonstrated sales coaching abilitiesincluding successful sales and marketing skills
Preferred qualifications, capabilities, and skills
* Familiar with Microsoft Word, Excel, and PowerPoint
* Bachelor's degree; advanced degree preferred
* Superior analytical and quantitative skills
* Exceptional verbal and written communication skills
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of ind...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2024-10-23 08:44:12