-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-02-12 07:30:05
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-02-12 07:30:04
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2026-02-12 07:30:04
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2026-02-12 07:30:03
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-02-12 07:30:02
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-02-12 07:30:02
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-02-12 07:30:01
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-02-12 07:30:00
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-02-12 07:30:00
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:59
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:58
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:58
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:57
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:56
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:56
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:55
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:55
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:54
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:53
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:53
-
Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
Provide a positive customer service experience that makes customers want to return to on-line shopping.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Ability to work without supervision
* Ability to read shelf tags
* Basic math skills (i.e., counting, addition, and subtraction)
* Excellent oral/written communication skills
Desired Previous Experience:
* Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves...
....Read more...
Type: Permanent Location: Woodstock, US-GA
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:52
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:51
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:51
-
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
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Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:50
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Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
Researching, collecting, and recording data evidence.
Individual Competencies
Ability to work effectively as part of a team.
IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
A strong ability to build rapport quickly in online and remote situations.
Strong decision-making abilities and reactiveness in a timely manner.
Ability to manage and resolve complaints.
Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
Planning and coordinating own workload.
EEO Statement
Maximus is committe...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-02-12 07:29:49
