-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:11
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:11
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:10
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:09
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:09
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:08
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:07
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:06
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:06
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:05
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:04
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:04
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:03
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:02
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:02
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:01
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:00
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-09-05 08:44:59
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-09-05 08:44:59
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-09-05 08:44:58
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-09-05 08:44:58
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-09-05 08:44:57
-
Description & Requirements
You need to live in the Oxfordshire for this role.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are looking for passionate and empathetic person to support the National Child Measurement Programme (NCMP).
This role will include calling families that have taken part in the NCMP and encourage them to access our free healthy lifestyle programmes.
You will be a connector within the delivery team, to link families who are looking for support within the programmes we are running across local community services and professionals.
Non London - £25,000 to £28,000
You will be responsible for calling families who receive the National Child Measurement Programme to chat about the impact of the results, discuss what is happening for them as a family, and encourage them to take up any of our free services.
Whilst calling families, you'll need to be flexible and adopt multiple approaches and techniques to encourage parents to make use of free services that will ultimately improve the health and wellbeing of their family.
You'll thrive in this role if you enjoy having meaningful conversations, have skills around motivational interviewing, empathetic listening and have the courage to approach parents/carers with tenacity and challenge decisions with curiosity.
In this role, you'll be able to engage in meaningful work that truly impacts childhood obesity, enhancing lives by improving quality and longevity.
• Call families who receive an above healthy weight NCMP letter
• Discuss how they feel about receiving the letter
• Have sensitive and perhaps tough conversations with parents regarding their child's weight
• Discuss the support available in the local community and talk through the services we provide
• If families would like support book them into the system and send confirmation/welcome packs, as well as share any relevant resources with families
• Update system with communications with families
• Manage family profiles on the CRM
• Manage the NCMP data
• Understand the community support available for families
• Support the delivery team on asset mapping of local services
• Meet with local partners and stakeholders to update on our services
• Any other requirements for the business
Community Outreach and Stakeholder Collaboration
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We take pride in knowing we are helping individuals live healthier lives right in our communities.
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Here, people matter.
That's why we strive to supply the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by supplying the value and care you need to grow.
So, whether you're looking for balanced, competitive benefits and rewards or ongoing opportunities for growth and development- we have you covered.
We are always looking for extraordinary talent to join our growing team!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
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Salary / Rate: Not Specified
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Plan, organize, train and direct Meat department associates; perform production and customer service functions; maximize store sales and profits.
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As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Willing to work weekends and holidays.
* Effective written and oral communication skills.
* Ability to make intelligent decisions quickly.
* Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
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