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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards.
Support the day-to-day functions of the department operations.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fred Meyer family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Effective communication skills
* Knowledge of basic math: counting, addition, and subtraction
* Ability to handle stressful situations
* Must be able to meet the minimum physical demands of the position
* Must be 18 or older...
....Read more...
Type: Permanent Location: Scappoose, US-OR
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:22
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Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit.
Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.MINIMUM
* Excellent customer service skills
DESIRED
* Any previous comparable experience
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
* Collaborate with associates and promote teamwork to help achieve company/store goals
* Prepare beverage selections to recipe and standards and to customer's requests using proper equipment; tender transactions using company best practices
* Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials
* Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
* Recommend coffee shop items to customers to ensure they get the products they want and need
* Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise
* Check product quality to ensure freshness; review "sell by" dates and take appropriate action
* Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
* Label, stock and inventory department merchandise
* Report product ordering/shipping discrepancies to the department manager
* Stay current with present, future, seasonal and special ads
* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines
* Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
* Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
* Ability to work cooperatively in high paced and sometimes stressful environment
* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
* Ability to act with honesty and integrity regarding customer and business information
* Ability to follow directions and seek assistance when necessary to resolve customer and ...
....Read more...
Type: Permanent Location: Schofield, US-WI
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:22
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Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets.
Responsible for staffing the department and developing associates to achieve desire results.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
* Effective communication skills
* Strong organizational skills
* Strong leadership skills
* Basic knowledge of computers
Desired
* High school diploma or equivalent
* Experience with and knowledge of Point of Sale (POS)
* Retail Experience
* Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
* Meet the demands of product flow and create schedules according to guidelines
* Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
* Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
* Train associates on all functions and duties of the order selector and customer attendant roles
* Lead team in the planning, implementation and execution of e-Commerce's initiatives
* Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
* Assist in the analysis and response to the competitive landscape
* Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
* Execute Best Practices to determine appropriate substitutions in the event of an out of stock
* Follow processes for streamlining collection of orders, products, checkouts and delivery
* Report inventory issues such as out of stock items to department heads in a timely manner
* Troubleshoot equipment and devices for e-Commence department
* Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
* Monitor and control expenses for the department
* Ensure preventative maintenance is being performed on all equipment in the department
* Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.
....Read more...
Type: Permanent Location: Madison, US-WI
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:21
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Direct and supervise all day-to-day functions, duties and activities for the Front-end department.
Responsible for the execution of best practices, goals and Front-end standards established for the department.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Minimum
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
* Ability to handle stressful situations
* Retail or Customer Service experience
* Promote trust and respect among associates.
* Communicate company, department, and job specific information to associates.
* Collaborate with associates and promote teamwork to help achieve company/store goals.
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
* Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
* Monitor and control supply expenses for the department.
* Manage cash control, sales and cash items and records for the store.
* Manage the scheduling of Front-end associates to provide adequate department coverage.
* Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
* Develop and implement a department business plan to achieve desired results.
* Create and execute sales promotions in partnership with store management.
* Implement the period promotional plan for the department.
* Stay current with present, future, seasonal and special ads.
* Monitor and control expenses for the department.
* Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
* Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
* Plan, organize and supervise the inventory process.
* Train department associates on inventory/stocking and Computer Assisted Ordering.
* Adhere to all food safety regulations and guidelines.
* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
* Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
* Notify management of customer or employee accidents.
* Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
* Oversee and manage the e...
....Read more...
Type: Permanent Location: Madison, US-WI
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:20
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Encourage team members to deliver excellent customer service.
Must be able to oversee the total store operations in absence of Store Manager and Store Managers in Training.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in the Midwest, Ruler Foods merged with The Kroger Company in 1999.
Today, we're proudly serving Ruler customers in 48 stores throughout Indiana, Illinois, Missouri, Tennessee, Kentucky and Ohio.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ruler family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- Any previous supervisory/leadership experience
- Past work record reflects dependability and integrity
- Ability to pass a pre-employment background check
- Knowledge of basic math
- Effective communication and reading skills
- Ability to handle stressful situations- Work in all areas of our stores including cashiering, stocking, general maintenance, and cleaning
- Assist stor...
....Read more...
Type: Permanent Location: Williamstown, US-KY
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:19
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fred Meyer family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Minimum 18 years of age
* Must be able to meet the minimum physical demands of the position.
* Knowledge of basic math: counting, addition, and subtraction.
Desired
* High school diploma or equivalent.
* Second language: speaking, reading and/or writing.
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions...
....Read more...
Type: Permanent Location: Bellingham, US-WA
Salary / Rate: 20.295
Posted: 2025-09-05 08:46:18
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Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit.
Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Arizona, Fry's Food Stores merged with The Kroger Company in 1983.
Today, we're proudly serving Fry's customers in over 120 stores throughout Arizona.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fry's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* Excellent customer service skills
DESIRED
* Any previous comparable experience
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
...
....Read more...
Type: Permanent Location: Sun City, US-AZ
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:16
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Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:16
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:15
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Implement all company and division policies to achieve maximum sales and profits in the Floral department.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in California, Ralph's merged with The Kroger Company in 1998.
Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ralphs family!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Willing to work weekends and holidays.
* Effective written and verbal communication skills.
* Ability to make intelligent decisions quickly.
* Strong Florist Transworld Delivery computer and o...
....Read more...
Type: Permanent Location: Aliso Viejo, US-CA
Salary / Rate: 18.735
Posted: 2025-09-05 08:46:14
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:14
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:13
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:12
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:12
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:11
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:10
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:10
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:09
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:08
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:07
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:07
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:06
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:05
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:05
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Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:04
