-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:27
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:25
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:24
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:22
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:21
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:19
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:18
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:18
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:16
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:15
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:13
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:12
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:11
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:09
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:09
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:08
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:06
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:05
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:04
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:03
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO program (temporary through August 31, 2026.)
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence
in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Advanced Excel skills and experience preferred.
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one c...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-11-08 07:50:02
-
Entry Level Field Technician I - Ripon, WI
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Entry Level Field Technician I to join our Professional Services Industries, Inc.
(Intertek-PSI) team at our Madison, WI office.
This is a fantastic opportunity to grow a versatile career in the architectural, engineering, and construction (A/E/C) industry.
Professional Service Industries, Inc.
(Intertek-PSI) is a leading US based provider of construction assurance, testing and inspection in civil and commercial construction.
Our broad service offering includes construction materials testing, geotechnical services, environmental engineering, industrial hygiene, and specialty testing.
What are we looking for?
The Entry Level Field Technician I is responsible for performing a variety of testing, project specific observations and site assessment duties under general supervision and/or from detailed controlled procedures.
Salary & Benefits Information
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:
* Operate testing equipment and conduct testing (example: Soil, concrete or other) and provide assessment of data through reporting
* Utilize drawings, specifications, and diagrams
* Use specific methods and perform tasks to make detailed observations of site activities and give limited interpretation of results
* Maintain detailed documentation and data from test results
This position outline is a general guideline and does not represent all encompassing details.
The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications:
* Valid driver's license and reliable driving record
* Must be able to work off shift and overtime as needed
* Ability to travel up to 25% of the time
* Ability to lift, move, push and pull 30 to 50 pounds frequently; Occasionally, over 50 pounds with assistance
* Ability to receive detailed information through oral communication, (hearing) and to make the discriminations in sound
* Ability to kneel and squat occasionally
* Ability to walk and stand for long periods of time
* Ability to work outdoors in adverse weather conditions, including hot and cold temperatures
* Ability to climb occasionally, and work at various heights
Preferred Requirements & Qualifications:
* High School Diploma or equivalent
* 6 months of construction related experience
* ACI Certification
Intertek: Total Quality.
Assured.
Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused oper...
....Read more...
Type: Permanent Location: Madison, US-WI
Salary / Rate: Not Specified
Posted: 2025-11-08 07:49:38
-
Entry Level Field Technician (I) - Spring, Texas
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Entry Level Field Technician (I) to join our Professional Services Industries, Inc.
(Intertek-PSI) team in Spring, Texas.
This is a fantastic opportunity to grow a versatile career in the architectural, engineering, and construction (A/E/C) industry.
Professional Service Industries, Inc.
(Intertek-PSI) is a leading US based provider of construction assurance, testing and inspection in civil and commercial construction.
Our broad service offering includes construction materials testing, geotechnical services, environmental engineering, industrial hygiene, and specialty testing.
What are we looking for?
The Entry Level Field Technician (I) is responsible for performing a variety of testing, project specific observations and site assessment duties under general supervision and/or from detailed controlled procedures.
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:
* Operate testing equipment and conduct testing (example: Soil, concrete or other) and provide assessment of data through reporting
* Utilize drawings, specifications, and diagrams
* Use specific methods and perform tasks to make detailed observations of site activities and give limited interpretation of results
* Maintain detailed documentation and data from test results
This position outline is a general guideline and does not represent all encompassing details.
The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications:
* Valid driver's license and reliable driving record
* Must be able to work off shift and overtime as needed
* Ability to lift, move, push and pull 30 to 50 pounds frequently; Occasionally, over 50 pounds with assistance
* Ability to receive detailed information through oral communication, (hearing) and to make the discriminations in sound
* Ability to kneel and squat occasionally
* Ability to walk and stand for long periods of time
* Ability to work outdoors in adverse weather conditions, including hot and cold temperatures
* Ability to climb occasionally, and work at various heights
* Ability to work over night hours and off shift
Preferred Requirements & Qualifications:
* High School Diploma or equivalent
* 6 months of experience in construction materials / density testing
* ACI Certification
Intertek: Total Quality.
Assured.
Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused oper...
....Read more...
Type: Permanent Location: Spring, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-08 07:49:36
-
Entry Level Field Technician I - Houston, Texas
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Entry Level Field Technician I to join our Professional Services Industries, Inc.
(Intertek-PSI) team in Houston, Texas.
This is a fantastic opportunity to grow a versatile career in the architectural, engineering, and construction (A/E/C) industry.
Professional Service Industries, Inc.
(Intertek-PSI) is a leading US based provider of construction assurance, testing and inspection in civil and commercial construction.
Our broad service offering includes construction materials testing, geotechnical services, environmental engineering, industrial hygiene, and specialty testing.
What are we looking for?
The Entry Level Field Technician I is responsible for performing a variety of testing, project specific observations and site assessment duties under general supervision and/or from detailed controlled procedures.
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:
* Operate testing equipment and conduct testing (example: Soil, concrete or other) and provide assessment of data through reporting
* Utilize drawings, specifications, and diagrams
* Use specific methods and perform tasks to make detailed observations of site activities and give limited interpretation of results
* Maintain detailed documentation and data from test results
This position outline is a general guideline and does not represent all encompassing details.
The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications:
* High School Diploma or equivalent
* Some construction related experience
* Valid driver's license and reliable driving record
* Must be able to work off shift and overtime as needed
* Ability to travel up to 25% of the time
* Ability to lift, move, push and pull 30 to 50 pounds frequently; Occasionally, over 50 pounds with assistance
* Ability to receive detailed information through oral communication, (hearing) and to make the discriminations in sound
* Ability to kneel and squat occasionally
* Ability to walk and stand for long periods of time
* Ability to work outdoors in adverse weather conditions, including hot and cold temperatures
* Ability to climb occasionally, and work at various heights
* Ability to work over night hours and off shift
Preferred Requirements & Qualifications:
* 1 year of construction related experience
* ACI Certification
Intertek: Total Quality.
Assured.
Intertek is a world leader in the Quality Assurance market, with a proven, high-qualit...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-08 07:49:35
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PAUT Level II Technician - Houston, TX
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a PAUT Level II Technician to join our Asset Integrity Management team at our Houston, TX location.
Must be able to certify as a PAUT Technician with prior Level II certification and experience.
What are we looking for?
The PAUT Level II Technician is responsible for the inspection of assigned materials, objects, or systems using Phased Array Ultrasonic Testing.
Additional NDT certifications and experience are a plus.
Must be willing to travel.
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:
* Using advanced ultrasonic equipment with phased arrays to test for flaws in materials and welds.
Working knowledge of semi-automated and automated encoding required.
* Set up and calibrate equipment; interpret and evaluate results with respect to applicable codes, standards, and specifications.
* Should be thoroughly familiar with the scope and limitations of the methods for which qualified and shall exercise assigned responsibility for on-the-job training and guidance of assigned trainees and NDE Level I personnel.
* Should be able to organize and report the results of any assigned NDT.
This position outline is a general guideline and does not represent all encompassing details.
The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications:
* Minimum 5-7 years' experience in Advanced UT methods, including, but not limited to Phased Array.
* Prior Level II certification
* API QUPA and API QUTE certifications or ISO Thickness, ISQ Shear Wave and ISQ Phased Array certifications required for consideration
* Valid Drivers' License and reliable driving record (required)
* Current TWIC card
* Must possess excellent written and verbal communication skills and be fluent in English.
* Computer skills, especially familiarity with MS Office applications.
are necessary.
* Additional experience and prior certification in other NDE methods (MT, PT, UTT, VT) preferred
Intertek: Total Quality.
Assured.
Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts.
With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.
Intertek is a drug-free workplace.
As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the typ...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-08 07:49:22
