-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-07-07 10:01:05
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-07-07 10:01:02
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-07-07 10:01:00
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:59
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:59
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:58
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:56
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
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Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:53
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
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Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:49
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:48
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:48
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:47
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:47
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS219, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Operate, maintain, and sustain enterprise directory, federation, and Single Sign-On (SSO) services in support of DHS IT and OT environments, including on-premises, cloud, and hybrid systems.
- Serve as a Tier-2 ICAM engineer, troubleshooting complex authentication, identity, and access issues, and implementing approved configuration changes across directory and SSO platforms.
- Manage PIV-based multi-factor authentication (MFA) and ensure compliance with HSPD-12 requirements for logical access.
- Enforce role-based access control (RBAC) and least-privilege principles, including privileged account lifecycle management, audits, and support for privileged user training.
- Maintain comprehensive ICAM audit trails, ensuring logging, monitoring, and evidence collection support DHS compliance, cybersecurity operations, and audit readiness.
- Produce ICAM compliance, lifecycle, and metrics reporting, including inactive account identification, service account tracking, and annual service account credential resets.
- Develop and maintain detailed ICAM documentation, workflows, and standard operating procedures to support operational transparency, resilience, and knowledge transfer.
Job-Specific Minimum Requirements:
- Hands-on experience operating enterprise directory services and SSO/federation platforms
- Experience supporting PIV-based MFA and HSPD-12 logical access compliance
- Proven ability to manage privileged accounts, RBAC enforcement, and least-privilege controls
- Experience maintaining ICAM audit logs, lifecycle reporting, and compliance artifacts
- Ability to identify inactive accounts, track service accounts, and manage annual credential resets
- Experience supporting ICAM services across on-premises, cloud, and hybrid environments
- Familiarity with integrating ICAM operations with cybersecurity, incident response, and audit functions
- Bachelor's degree in information systems, Computer Science, Cybersecurity, or a related field (or equivalent experience)
- 5+ years supporting enterprise identity, directory, or access management services
Preferred Skills and Qualifications:
- Experience supporting federal government environments
- Familiarity with Zero Trust identity concepts and enterprise authentication modernization
- Experience developing automated audit reporting and identity analytics dashboards
- Strong documentation and stakeholder communication skills
- Experience supporting ICAM-related user and privileged access training initiatives
#techjobs #clearance #veteransPage #LI-remote
Minimum Requirements
TCS219, T3, Band 6
#TSTECH
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected ...
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Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:46
