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Job Title: Expert System Engineer (Global Support - Canada Business Unit)
Location: India (Remote/Office-based)
Shift: CST Timezone (North American Support)
Role Overview
As an Expert System Engineer within the Altera Canada Business Unit, you will be the technical backbone for our Canadian healthcare clients.
This role focuses on the end-to-end lifecycle of Altera software environments—from initial installation and complex configurations to critical migrations and version upgrades.
You will ensure that our clinical and financial platforms are robust, scalable, and high-performing.
Key Responsibilities
* Environment Management: Lead the installation, configuration, and provisioning of Altera software environments for Canadian healthcare providers.
* Upgrades & Migrations: Execute complex software upgrades and data migrations, ensuring minimal downtime and data integrity.
* Infrastructure Support: Manage and maintain Windows-based server architectures and Azure cloud environments.
* Database Administration: Perform intermediate SQL Server tasks including performance tuning, scripting, and troubleshooting.
* Automation: Utilize PowerShell to automate repetitive deployment tasks and system health checks.
* Incident Management: Use ServiceNow to track, manage, and resolve technical issues within established SLAs.
* Version Control: Maintain deployment scripts and documentation via GitHub.
Required Technical Skills
* Core Systems: Experience in Windows Server administration and Microsoft Azure cloud services.
* Database: Proficiency in SQL Server (T-SQL, backups, and relational database management).
* Scripting: Intermediate to advanced PowerShell for system automation.
* Workflow Tools: Experience with ServiceNow for ticketing and GitHub for version control.
Altera Product Expertise
Preference will be given to candidates with direct experience in the following Altera solutions:
* Sunrise Clinical Manager (SCM)
* Sunrise Financial Manager (SFM)
* CPM (Clinical Performance Management)
* Altera Patient Flow
Qualifications & Soft Skills
* Communication: Exceptional English verbal and written communication skills (crucial for supporting Canadian stakeholders).
* Adaptability: Proven ability to work the CST (Central Standard Time) shift to align with Canadian business hours.
* Experience: 6+ years of experience in system engineering, preferably within the Healthcare IT sector.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 611551.6
Posted: 2026-03-05 08:33:59
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Job Description
We are looking for a Technical Analyst with 1- 3 years of experience in reporting and dashboard development.
The role primarily involves creating and maintaining reports based on business requirements.
Key Responsibilities
* Develop and maintain reports and dashboards using Power BI
* Write SQL queries to extract and prepare data
* Ensure accuracy and timely delivery of reports
* Perform data validation and transformation
* Support reporting tasks using Databricks and Python (basic level)
Required Skills
* Experience: 1 - 3 years in a reporting / BI / technical analyst role
* Power BI: Intermediate proficiency (dashboard development, DAX basics, data modeling)
* SQL: Intermediate proficiency (joins, aggregations, query optimization basics)
* Databricks: Basic knowledge
* Python: Basic understanding
* Strong attention to detail
* Good communication skills with proficiency in English
Experience: 1 -3 Years
Location: Baroda (Work from Office)
Shift: Flexible - Open to any shift
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: Not Specified
Posted: 2026-03-04 08:33:50
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Altera Digital Health
Legal Counsel (Commercial & Tech)
At Altera Digital Health, we develop the tech that helps hospitals and clinicians provide better patient care.
But we don’t do it alone.
We are part of Harris, a global powerhouse that acquires and grows software companies across the world.
We’re looking for a Solicitor who wants more variety than a standard in-house role.
This position is a 50/50 split between Altera Digital Health and our parent company, Harris.
This isn't a one-dimensional role.
You’ll spend your time navigating the specific legal nuances of digital healthcare with one team, while supporting the broader Harris portfolio on high-level commercial deals and group-wide initiatives with the other.
What your day-to-day actually looks like:
* The Altera Side (50%): You’ll be the go-to for our UK and International teams.
You’ll negotiate the SaaS licenses and vendor deals that keep digital healthcare moving.
* The Harris Side (50%): You’ll plug into the wider Harris legal network, tackling group-level projects, M&A due diligence, and commercial contracts across a massive range of software businesses.
* Being the "Go-To": In both roles, you aren't just a "checker" of documents.
You’re a pragmatic advisor helping Sales and Product teams figure out how to get deals over the line safely.
* Spotting the Icebergs: You’ll find and fix legal risks before they become headaches, providing clear, human-readable advice to people who don't speak "legalese."
Who you are:
* You’re a Qualified Solicitor (England & Wales) with a solid foundation in commercial or corporate law.
* You’re a pragmatist.
You know how to find a middle ground that protects the business without killing the deal.
* You can explain complex legal points to a Sales Manager in a way that makes sense.
* If you have experience in Health-Tech or SaaS, that’s great, but we’re really looking for a sharp, adaptable commercial mind who can handle the variety of a dual-company role.
Why Altera & Harris?
* Diversified Exposure: Benefit from the niche expertise of a specialized health-tech firm combined with the global reach of a premier software acquisition group.
* Impact-Driven Work: Contribute directly to the technology that supports frontline healthcare services globally.
* Professional Development: Gain access to the extensive career pathways and mentorship opportunities available within the wider Harris and Constellation Software (CSI) ecosystem.
* In-House Environment: Transition away from billable hour structures into a role focused on long-term business impact and strategic partnership.
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Type: Permanent Location: Birmingham, GB-BIR
Salary / Rate: 70000
Posted: 2026-02-27 08:14:07
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Job Title: Expert Technical Support Consultant
Location: Remote – US or Canada (PST / MST time zone)
About Altera Digital Health
At Altera, we are on a mission to create a healthier world with advanced digital health solutions.
We are looking for a passionate Expert Technical Support Consultant to join our team. In this senior role, you will provide advanced technical support to our clients through phone, email, and instant messaging.
You will be responsible for assessing and resolving complex system and service issues, using your expert judgment and advanced problem-solving skills to ensure client success.
What You’ll Do (Responsibilities):
Client-Facing Technical Support
* Diagnose and resolve complex issues involving system configuration, product functionality, backend infrastructure, SQL Server, performance, and potential defects.
* Remotely access client environments to analyze performance, stability, recovery processes, and system functionality.
* Interact directly with hospital IT staff via phone, email, online sessions, and occasionally on-site.
* Act as primary resource for high‑profile escalations, owning resolution efforts for critical issues.
* Perform root cause analysis on recurring issues and provide permanent solutions.
* Document all client interactions and troubleshooting steps clearly in case records.
Database / System Troubleshooting
* Work directly with client DBAs and internal teams on advanced SQL Server issues, configuration, AlwaysOn, clustering, and performance tuning.
* Perform proactive environment reviews to improve system reliability and prevent future incidents.
* Utilize monitoring tools to analyze performance issues and track system behavior.
Internal Collaboration & Continuous Improvement
* Report defects, design gaps, and enhancement opportunities with development teams.
* Contribute to and review Knowledge Base articles and internal documentation.
* Assist field technicians with troubleshooting onsite repair and system-related issues.
* Prepare technical and operational procedure documentation.
* Provide subject matter expertise to improve product architecture, support processes, and team effectiveness.
Leadership & Growth
* Serve as a leader and mentor for junior and mid‑level support consultants.
* Act as a single point of contact for client-specific escalations, including during manager absence.
* Participate in special projects and provide leadership within project settings.
* Identify cost-saving opportunities, process improvements, and tools to increase support efficiency.
* Contribute to hiring and interview activities.
* Help grow the team by participating in the hiring and interview process.
* Stay current with new technologies and product updates to maintain your deep knowledge of our organization's products and services.
What You'll Need (Requirements):
* Education:...
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Type: Permanent Location: Victoria, CA-BC
Salary / Rate: 100464
Posted: 2026-02-26 08:19:59
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🧑💻 Job Title: Associate System Engineer
🕒 Work Type: Full-time | Rotational Shifts
📅 Experience: 1–2 Years
📝 Job Summary
We are seeking a motivated and detail-oriented Associate System Engineer with 1–2 years of hands-on experience in Windows Administration and Cloud technologies, especially Microsoft Azure.
The ideal candidate will possess strong analytical and troubleshooting skills and be comfortable working in a dynamic 24/7 support environment.
🛠️ Key Responsibilities
* Provide system administration and support for Windows-based environments
* Monitor, maintain, and troubleshoot infrastructure and cloud services (Azure)
* Perform routine system checks, updates, and patch management
* Respond to incidents, service requests, and escalations in a timely manner
* Collaborate with cross-functional teams to resolve technical issues
* Document procedures, configurations, and resolutions for knowledge sharing
* Participate in on-call rotations and shift-based support schedules
🎯 Required Skills & Qualifications
* 1–2 years of experience in Windows Server Administration
* Hands-on experience with Microsoft Azure (VMs, storage, networking, etc.)
* Strong analytical and problem-solving abilities
* Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow, Jira)
* Excellent communication and interpersonal skills
* Willingness to work in a 24/7 rotational shift environment
➕ Preferred Skills
* Basic scripting knowledge (PowerShell, Bash)
* Exposure to ticketing and monitoring tools (e.g., ServiceNow, Azure Monitor)
* Understanding of virtualization technologies (Hyper-V, VMware)
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 237535.2
Posted: 2026-02-21 08:43:25
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Altera, a new member of the N.
Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.
These include the Sunrise™, Paragon®, TouchWorks®, Opal, STAR™, HealthQuest™ and dbMotion™ solutions.
At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.
A new age in healthcare technology has just begun.
Overview
The Hosting Operations team is seeking an initiative-taking and experienced Citrix engineer to join a growing team.
This individual will work closely with the Business Unit leaders, Support leadership team, SDO, Altera internal IT, partners, and vendors.
This is a remote role working rotating shifts.
Responsibilities
· Implement and support enterprise-level Citrix environments
· Install, configure, and maintain Citrix servers and ADCs and related systems
· Identify opportunities to standardize, enhance, and automate existing processes
· Investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems
· Serve as third level escalation for Citrix support and troubleshooting
· Engage in technical problem solving across multiple technologies
· Performs other duties and special projects as assigned
· Participate in on-call 24X7 support
Contribution towards the team synergy:
* Coach, and mentor junior team members and provide leadership.
* Complete root cause analysis and problem management and share with team members to improve team processes.
* Knowledge transfer with other team members to improve overall team education level.
* Take ownership of assigned task(s) and provide project updates.
Qualifications
Academic and Professional Qualifications:
* Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required.
* Technical certifications
Experience:
· 7 years of experience as Citrix Virtualization engineer/administration with responsibilities including, assessments, planning, implementation and upgrades/migrations in large environments with over 2000 users.
Preferably in a healthcare environment
· One of the following Citrix certifications is preferred but not required: Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Professional - Virtualization (CCP-V); Citrix Certified Expert -Virtualization (CCE-V); Citrix Certified Professional - Networking (CCP-N)
· Experience configuring and managing Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops 2203 or later), Citrix NetScaler/ADC, StoreFront, Citrix Provisioning Services (PVS) and Machine Creation Services (MCS), Citrix Cloud, Citrix in Azure, and other Citrix techn...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 611551.6
Posted: 2026-02-18 07:35:25
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JOB SUMMARY
Management of technical functions for Managed Services Business Unit
The Associate Manager of Technical Services is responsible for supervising and coordinating the daily activities of a technical services team.
This position focuses on managing team workload, supporting team members, and ensuring timely delivery of high-quality technical support services.
The Associate Manager will foster a collaborative environment, promote professional growth, and help drive operational efficiency and customer satisfaction.
Key Responsibilities
* Oversee and guide technical services staff, providing mentorship and support to ensure team success.
* Assign and manage workload across the team to meet service commitments and deadlines.
* Promote a culture of accountability, collaboration, and continuous improvement.
* Ensure timely resolution of technical issues, escalations, and service requests.
* Monitor service performance metrics and KPIs to maintain quality and efficiency standards.
* Implement best practices for troubleshooting, preventive maintenance, and technical support
* Assist in developing performance goals and training plans to enhance team capability.
* Identify opportunities for process improvements, automation, and cost optimization.
* Maintain accurate documentation of service procedures, technical reports, and compliance records.
* Build strong relationships with internal teams and external customers to ensure satisfaction and trust.
* Support adherence to industry standards, safety regulations, and company policies.
Qualifications
* Bachelor’s degree preferred but not required.
* 5+ years of experience in technical services or support roles, with at least 2 years at the Senior level or equivalent experience.
* Strong knowledge of technical systems, troubleshooting methodologies, and service management frameworks (ITIL preferred).
* Excellent leadership, communication, and problem-solving skills.
* Ability to manage resources and complex projects effectively.
Preferred Skills
* Familiarity with service management tools and frameworks (ITIL preferred).
* Knowledge of emerging technologies and industry trends.
* Demonstrated ability to drive operational excellence and customer satisfaction.
Work Experience
Experience - 5 + years
Experience Details - relevant work experience
Required/Preferred - Preferred
Management Experience
Management Experience - 0-2 years
Management Experience Details - relevant leadership experience including directing the work of others
Required/Preferred - Preferred but not required
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 659792.8
Posted: 2026-02-18 07:35:23
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Sr Operations Consultant
Remote
Altera is committed to the growth and development of our associates.
Does the job description below look like a great fit for your skill set? Feel free to apply! (If the hiring team determines that you're a qualified candidate for the opening, we'll ask you to share the news with your current manager before moving you forward in the process.) If you'd prefer, reach out to the recruiter for this opening to learn more about the requirements and your potential candidacy prior to submitting your application.
Role Overview
The ServiceNow Process Owner is responsible for the design, implementation, governance, and continual improvement of Service Catalog Management, Service Request Management and Service Level Management business processes, with a focus on aligning them to ITIL best practices and organizational goals.
They ensure processes are fit for purpose, clearly documented, consistently executed, and continually optimized.
This role requires collaboration with cross-functional stakeholders to drive operational efficiency and enhance customer and employee experiences.
Key Responsibilities
Process Design, Documentation & Implementation
* Define the process mission, vision, goals, KPIs, and success metrics.
* Design, document, and maintain process flows, standard operating procedures (SOPs), work instructions, and related artifacts aligned with ITIL frameworks.
* Lead process implementation and ensure adherence to organizational standards and compliance requirements.
Performance Monitoring & Continuous Improvement
* Analyze process and product performance data to identify trends and areas for improvement.
* Monitor KPIs and evaluate the effectiveness of implemented processes.
* Identify bottlenecks and inefficiencies; propose and implement optimizations.
* Drive innovation, automation, and ongoing process enhancements.
Governance & Accountability
* Act as the single point of accountability for the process.
* Ensure proper change management, including documentation, communication, and minimal disruption to service.
* Provide formal process testing and user acceptance testing (UAT) sign-off.
* Ensure consistent execution across the organization.
Stakeholder Engagement & Collaboration
* Partner with platform owners, demand managers, development teams, and support functions to prioritize backlog items and resolve cross-functional issues.
* Participate in requirements gathering and decision-making discussions.
* Promote a culture of ownership, accountability, and process excellence.
User Experience & Product Ownership
* Define product vision and roadmap.
* Determine necessary features, functionality, and user experience criteria.
* Convey product/process value and position it effectively.
* Review stories for completeness and clear acceptance criteria.
Training & Enablement
* Conduct ...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 447204
Posted: 2026-02-13 07:58:15
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Responsibilities
* Develop and deliver advanced data reporting and analytics solutions to support operational decision-making.
* Design and optimize Power BI solutions, including DAX measures, Power Query transformations, and data modeling for performance and scalability.
* Write and maintain complex SQL Server queries, stored procedures, and functions, ensuring performance tuning and best practices.
* Build Python-based data pipelines, scripts, and API integrations for automation and advanced analytics.
* Work with Generative AI tools and architectures, including Large Language Models (LLMs), Prompt Engineering, Retrieval-Augmented Generation (RAG) applications, and platforms such as Google Gemini and OpenAI.
* Leverage ServiceNow for reporting and analysis of ticketing data, providing operational insights and improvement opportunities.
* Utilize Microsoft Copilot and other AI assistants to improve team efficiency and decision-making.
* Document processes, share knowledge, and mentor team members to raise the overall capability of the team.
* Ensure deliverables meet quality standards and align with business objectives.
* Take ownership of assigned tasks, proactively communicating progress and risks to stakeholders.
* Actively contribute ideas for automation, innovation, and process improvement.
Qualifications
* Minimum 7 years of professional experience in analytics, operations consulting, or related roles.
* Proven expertise in Power BI (DAX, Power Query, data modeling).
* Strong SQL Server skills with experience in writing and optimizing complex stored procedures and functions.
* Proficiency in Python for data manipulation, automation, and API integration.
* Knowledge of ServiceNow reporting and ticketing data analytics will be an advantage.
* Practical exposure to Generative AI, LLMs, Prompt Engineering, RAG architectures, and tools like Google Gemini and OpenAI.
* Familiarity with Microsoft Copilot or equivalent AI-powered productivity tools.
* Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
* Excellent communication skills, both written and verbal.
* Strong collaboration and stakeholder management skills.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 547985.6
Posted: 2026-02-13 07:58:13
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Total Experience: - 3-5 Years
Mandatory Skill:-
* Total 3-5 years of corporate experience
* Hands on with inbuilt financial tracking tools
* Good analytical skills
* Excellent communication skills
* Able to deal with US Team for sourcing and procurement
* Really good experienced transactional procurement background.
* Minimum 2 Years of experience in requisition & PO processing, supplier management, including preparing scorecards, reviewing contract, ISO & relevant documents, understanding risk assessments, etc.
* Knowledge of use AI tools & application will be advantageous.
* Having some experience helping with supplier diversity for US based teams would be good too.
* Should be flexible with working in shifts
Responsibilities
* Reviews and analyzes purchase requisitions
* Analyzing quotations
* Coordinates Purchasing activities with all departments to acquire inventory in a cost-effective and timely manner
* Processes Purchase requisitions, purchase change orders and requests for quotes for suppliers
* Interacts closely with vendors and suppliers to resolve all issues
* Develops and investigates supply sources, issue requests for quotations, proposals or bids for those items not covered by an existing purchase arrangement
* Supplier Management projects as needed
Education: -
* Bachelor's degree or equivalent will Help
* Diploma or any certificate course in computer basic
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Type: Permanent Location: Gujrat, IN-GJ
Salary / Rate: 320000
Posted: 2026-02-11 07:43:54
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*PRODUCT MANAGER – COMMUNITY HOSPITALS / REGULATORY
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*
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Paragon Denali | Altera Digital Health
Remote U.S.
Role
Altera Digital Health is seeking a driven and experienced Product Manager to lead the regulatory strategy and execution for our Paragon community hospital solution.
This role will focus on ensuring Paragon's compliance with evolving healthcare regulations, particularly related to FHIR and other key interoperability standards.
The ideal candidate will have a strong understanding of the U.S.
healthcare regulatory landscape and a proven track record of successfully delivering compliant solutions.
KEY RESPONSIBILITIES
The purpose of this role is to deliver on product roadmap priorities to achieve time to market and time to value targets by managing the product development lifecycle for a given product(s) through proven technical leadership. This role will be responsible for specific Paragon Regulatory commitments, including but not limited to The Centers for Medicare and Medicaid Services (CMS) and The Joint Commission (TJC) Promoting Interoperability and eCQM programs. The Regulatory Product Manager will be responsible for the analysis of Promoting Interoperability and eCQM data and methodologies and production of documentation to support product development and subsequently client implementations and support.
* Define and prioritize Paragon product requirements, with a primary focus on regulatory compliance, including FHIR and other interoperability standards.
* Collaborate with engineering, QA, business analysts, and other stakeholders to translate regulatory requirements into actionable product specifications and user stories.
* Analyze and document upcoming regulatory changes and their impact on Paragon, proactively identifying opportunities for product enhancements.
* Manage the product roadmap for regulatory features, ensuring timely delivery and alignment with overall product strategy.
* Engage with regulatory bodies and industry experts to stay informed about evolving requirements and best practices.
* Work closely with clients and internal teams to understand their regulatory needs and incorporate feedback into the product roadmap.
* Create and maintain comprehensive product documentation, including regulatory impact assessments and compliance artifacts.
* Support sales, marketing, and other teams with regulatory expertise as needed.
* Champion a culture of regulatory compliance within the Paragon team.
QUALIFICATIONS
Education
Bachelor's degree in healthcare informatics, business, IT or related field, or equivalent years of experience
Work Experience
* 5+ years of experience in healthcare IT or a related field
* 3+ years of product management experience, preferably in a regulated environment.
* Understanding of U.S.
healthcare regulations, including HIPAA, Meaningful Use, and interoperability rules (e.g., 21st Century Cures Act).
* Strong knowledg...
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Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-02-11 07:43:53
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Roles and Responsibilities
* Windows Server Administration
* Install, configure, and maintain Windows Server systems (2012r2, 2016, 2019, 2022).
* Manage server roles such as DNS, DHCP, File Services, and Print Services.
* Perform regular patching, upgrades, and system performance monitoring.
* Troubleshoot and resolve server-related issues to ensure minimal downtime.
* Implement and maintain backup, disaster recovery, and failover solutions.
* Monitor server health using tools like Microsoft System Center or other monitoring solutions.
* Active Directory Management
* Manage and maintain Active Directory (AD) infrastructure, including forests, domains, and trusts.
* Implement Group Policy Objects (GPOs) to enforce security and administrative standards.
* Ensure the security of AD by configuring account policies, auditing, and monitoring.
* Manage user accounts, groups, and permissions in AD.
* Plan and execute AD migrations, upgrades, and restructuring.
* Integrate and manage Azure Active Directory and hybrid environments.
* Security and Compliance
* Apply best practices for securing Windows Servers and AD environments.
* Implement and manage role-based access control (RBAC).
* Monitor and respond to security incidents and vulnerabilities.
* Ensure compliance with organizational policies and regulatory requirements.
* Conduct regular audits of server and AD configurations.
* Documentation and Reporting
* Maintain accurate documentation for server configurations, AD structures, and processes.
* Provide regular reports on system performance, incidents, and compliance metrics.
* Develop and update runbooks, guides, and SOPs for server and AD operations.
* Leadership and Collaboration
* Assist in planning and executing IT infrastructure projects.
* Provide technical guidance and training to junior administrators.
* Collaborate with cross-functional teams to achieve business goals.
Qualifications and Skills
Required Skills
* Total 1-2 year of experience
* Must be willing to work in any shifts
* Proven experience in managing Windows Server environments (2012 and above).
* Expertise in Active Directory management and troubleshooting.
* Proficiency with PowerShell for automation and scripting.
* Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
* Experience with security frameworks (e.g., MFA, PKI, and identity management).
* Familiarity with virtualization technologies such as Hyper-V or VMware.
* Experience with cloud platforms (e.g., Azure, AWS) and hybrid AD setups.
Preferred Skills
* Certifications: Microsoft Certified: Azure Administrator, MCSA/MCSE, or equivalent.
* Knowledge of ITIL practices for incident and change management.
* Experience with Microsoft System Center (SCCM, SCOM).
* Understanding of DevOps pri...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 237535.2
Posted: 2026-02-11 07:43:53
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Altera Digital Health – Ottawa - remote
About Altera
Altera is a global technology company driving innovation through high-performance solutions that power today’s most advanced systems.
We thrive on collaboration, technical excellence, and solving complex challenges at scale.
Job Summary
The Database Administrator is responsible for designing, deploying, maintaining, monitoring, and supporting SQL Server environments that underpin both tactical and strategic information systems.
This role serves as the final escalation point for complex database issues and major incidents, while owning and delivering multiple concurrent technical initiatives from start to finish.
The DBA acts as a subject matter expert (SME) for SQL Server services and ensures reliability, security, and performance across environments.
Essential Functions / Major Responsibilities
* Design and define SQL Server service architecture for new and existing applications
* Install, configure, and support SQL Server services across on-premises and cloud environments
* Ensure database security, integrity, and performance through user access management, index and statistics maintenance, and regular integrity checks
* Monitor SQL Server performance using enterprise monitoring tools; manage alerts, delegate resolution, and audit outcomes
* Provide technical leadership to peers and support task delegation for both major and minor initiatives
* Independently implement, document, and deliver enhancement requests
* Review and approve technical design specifications to ensure alignment with standards and best practices
* Audit, test, and maintain backup and recovery procedures using native SQL tools and enterprise backup solutions
* Act as the final escalation point for complex database issues raised by database engineers
* Serve as an SME in three or more SQL Server technologies, such as Database Engine, Analysis Services, Reporting Services, and Azure SQL (PaaS)
Job Requirements
* Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
* 6+ years of hands-on experience administering Microsoft SQL Server in enterprise environments
* Strong expertise in SQL Server architecture, installation, configuration, and maintenance across on-premises and cloud platforms
* Proven experience managing database security, including user access, roles, permissions, and compliance controls
* Advanced knowledge of performance tuning, indexing strategies, statistics management, and database optimization
* Experience implementing and managing SQL Server monitoring tools, alerts, and incident resolution processes
* Demonstrated ability to design, test, and maintain backup and disaster recovery solutions using both native SQL tools and enterprise backup software
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Type: Permanent Location: Ottawa, CA-ON
Salary / Rate: Not Specified
Posted: 2026-02-10 07:35:55
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• Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives
• Owns all client hosting issues and ensures they are satisfactorily resolved
• Delivers regular program status updates and performance reporting
• Owns all collaboration to ensure internal groups and business partners are delivering successfully
• Technology escalation point for our clients
• Manages our hosting profit margin and continuously strives to maximize
• Manages client delivery expectations
• Manages environmental change control for client awareness and acceptance
• Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices)
• Executes performance monitoring tools and reporting for proactive issue identification and resolution
• Oversees project deliverables, general project status, and operational readiness
• Ensures adherence to contractual obligations
• Analyzes performance data trends and presents findings
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 380000
Posted: 2026-02-07 07:52:17
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Job Description: Senior Operations Consultant
Position: Senior Operations Consultant
Experience Required: 7+ years
Work Shift: Flexible to work in evening shift
About the Role
We are seeking an experienced Senior Operations Consultant to oversee day‑to‑day operational activities, manage service performance, and drive continuous improvement across our managed services environment.
The ideal candidate will have strong expertise in operational governance, ServiceNow queue management, ITIL processes, and knowledge of Azure Cloud operations.
The role also involves supporting minor projects, optimizing costs, and delivering insights through Power BI dashboards.
Key Responsibilities
Operational Management
* Oversee daily operations and ensure adherence to SLAs, KPIs, and process standards.
* Manage ServiceNow queues, ensuring timely ticket handling, prioritization, and escalation management.
* Monitor operational health, drive incident/problem resolution, and coordinate with cross‑functional teams.
Service Management & Governance
* Apply ITIL framework best practices across Incident, Problem, Change, and Request processes.
* Conduct periodic service reviews and identify opportunities for process improvements.
* Support audit, compliance, and documentation requirements.
Cloud & Technical Operations
* Work with Azure Cloud teams to support operational activities, VM lifecycle management, and cost optimization initiatives.
* Identify cost‑saving opportunities across cloud services and participate in ongoing improvement initiatives.
Reporting & Analytics
* Develop and maintain operational dashboards using Power BI.
* Analyze data trends and provide actionable insights to leadership and stakeholders.
Project & Stakeholder Management
* Manage small‑scale operational and infrastructure projects end‑to‑end.
* Coordinate with internal teams, clients, and leadership to ensure successful delivery.
* Provide clear communication, status updates, and risk mitigation strategies.
Required Qualifications
* 7+ years of experience in IT operations, service management, or similar roles.
* Strong hands-on experience with ServiceNow (Incident, Change, Problem, Request).
* Solid understanding of ITIL processes; ITIL certification preferred.
* Working knowledge of Azure Cloud operations and cost optimization concepts.
* Experience with Power BI for reporting and analytics.
* Proven ability to manage small projects and operational initiatives.
* Excellent communication, stakeholder management, and leadership abilities.
* Flexibility to work in evening shifts as required.
Preferred Skills
* ITIL Foundation or Intermediate Certification
* Azure Fundamentals (AZ‑900) or equivalent
* Experience in managed services or enterprise IT environments
* Strong analytical and troubleshooting skills
* Ability to work independently and...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 446600
Posted: 2026-02-06 02:17:35
