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Description - External
Under the general direction of the Traffic Supervisor, the Traffic Specialist is responsible for managing a wide range of traffic-related duties at the airport.
This role encompasses directing and controlling vehicular traffic on terminal curbside drives, enforcing parking regulations, and ensuring the safety and security of the Authority property, facilities, staff, and the general public.
The Traffic Specialist maintains efficient traffic flow while providing excellent customer service to airport users.
This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations.
Requires availability for emergency call-in.
ESSENTIAL FUNCTIONS
• Directs and controls vehicular traffic on airport terminal curbside drives and at checkpoint areas crossing taxiways to ensure safe and efficient traffic flow.
• Provides customer service and curbside assistance to airport users, offering information and guidance as needed to enhance the passenger experience.
• Performs security duties to protect airport property, facilities, personnel, and the general public, ensuring compliance with safety protocols.
• Enforces parking regulations by issuing citations as necessary, maintaining order and compliance within the airport's parking facilities.
• Monitors and assesses changing traffic conditions, making real-time decisions to optimize traffic flow and safety.
• Conducts inspections of traffic areas to identify safety hazards and ensure compliance with established standards.
• Assists with traffic control during special events or emergencies, collaborating with other departments to ensure effective coordination.
• Participates in training and development programs to enhance skills related to traffic management and public safety.
• Conducts regular inspections of traffic areas to ensure compliance with established safety standards and identify potential hazards.
• Engages in community outreach efforts to educate the public about traffic regulations and safety initiatives at the airport.
• Maintain accurate records of traffic incidents, citations issued, and other relevant data for reporting and analysis purposes.
• Adhere to all safety protocols and regulations while performing tasks to ensure a safe working environment, including proper use of personal protective equipment (PPE) and reporting potential hazards.
• Regular and reliable attendance is required as an essential function of the position.
This list is not intended to be all-inclusive, and...
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-09-26 09:46:56
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Weve been serving Texans for over 70 years, and our mission is bigger than banking.
At Greater Texas | Aggieland Credit Union, we believe in building connections that last with our members, our community, and our team.
Here, youll find more than a job.
Youll find a place where: Relationships matter.
We get to know our members and walk with them through lifes milestones.Community comes first.
Giving back and making a difference is part of our DNA.Every role has purpose.
Your work makes an impact far beyond the day-to-day.
If you have a passion for people and want to be part of something meaningful, youll feel right at home with us.
What's in it for you as a Contact Center Representative: Hybrid positionTraining and ongoing coaching to learn highly desired skills for career development.Opportunity to be part of agrowing organization where you can make an impact on members, teammates, and the community in meaningful ways.Greater Good:16 hours paid volunteer time per yearFull Benefits Package: 401k,Medical, Dental, Life, 12 paid holidays, Paid Time Off The Basics as a Contact Center Representative: Monday - Thursday,8:00 am - 5:00 pmRotating Fridays, 9:00 am - 6:00 pmRotating Saturdays, 9:00 am - 1:00 pmFlexibility required - extended hours, based on company needs Hybrid - In-office expectations: Once or twice a month in-office What you'll do as a ContactCenter Representative: In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels.
You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.
Assist members by phone with questions regarding their accounts and offering solutions.Educate members on credit union products and services.Process basic financial transactions: transfers, check orders, loan payments.Meet key performance indicator (KPI) metrics to maintain top-tier member supportWork cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.
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Type: Permanent Location: Austin, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-26 09:43:28
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Manager of Support Services
Harris Recording Solutions
View All Locations
Time Type: Full Time
Harris Recording Solutions (HRS), a leading provider of software solutions for county government and official records organizations, is seeking a Manager of Support Services to lead the day-to-day operations of our Support Services team and ensure we consistently deliver exceptional service to our customers.
The Manager of Support Services will be responsible for managing support operations, developing employees, monitoring performance, improving processes, and ensuring customer issues are addressed efficiently and professionally.
This role will work closely with Client Services leadership, Product, Development, Professional Services, Sales, and other internal teams to advocate for customers, identify recurring issues, improve support processes, and strengthen the overall customer experience.
The ideal candidate is an experienced support leader who is organized, accountable, customer-focused, and comfortable managing a team in a fast-paced software environment.
This individual should have a strong understanding of support operations, performance management, customer communication, escalation management, and continuous improvement.
AI & Innovation Mindset
Harris Recording Solutions is committed to using emerging technologies to improve how we work and serve our customers.
The successful candidate will demonstrate curiosity and a willingness to adopt and leverage AI, automation, knowledge management, and other technology solutions to improve support workflows, increase efficiency, and enhance the customer experience.
The Manager of Support Services will help identify opportunities to automate repetitive work, improve knowledge resources, leverage AI-assisted support tools, and reduce unnecessary manual effort while maintaining appropriate judgment, security, and customer service standards.
What Your Impact Will Be
Support Team Leadership
* Manage the day-to-day activities of the Support Services team.
* Provide leadership, coaching, mentoring, and ongoing development to support employees.
* Establish clear performance expectations and hold employees accountable for results.
* Monitor individual and team performance and address performance issues promptly.
* Conduct regular one-on-one meetings, performance discussions, and team meetings.
* Identify employee strengths, development opportunities, and career growth paths.
* Help develop future leaders within the Support organization.
* Foster a culture of accountability, ownership, teamwork, and customer advocacy.
* Ensure team members have the training, tools, documentation, and resources needed to perform their roles effectively.
Operational Excellence
* Monitor daily support operations to ensure customers receive timely and effective assistance.
* Manage ticket queues, assignments, priorities, escalations, and workload distribution.
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Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 89000
Posted: 2026-09-25 10:50:57
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At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day.
We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida.
If youre looking to make a real impact in peoples lives, you're in the right place.
The Role: In this role, you will be the primary point of contact for our patients, helping them navigate their orders, resolving their concerns, and ensuring they receive the highest level of care.
Schedule: MondayFriday | 8:30 AM - 5:00 PM Location: Training conducted in Center Line, MI.
Hybrid and remote options available after training.
What We're Looking For A high school diploma or equivalent.Effective verbal and written communication skills, with a polite and professional phone demeanor.Ability to confidently navigate a desktop computer and operate a multi-line phone system.A high level of accuracy and attention to detail in all aspects of your work.Excellent organizational and multitasking abilities, with the capacity to comfortably manage a high volume of phone calls.
What Youll Be Doing Answer high-volume incoming calls, serving as a friendly and knowledgeable resource to resolve patient concerns and complaints.Accurately enter new patient information into our Condor systemincluding demographics, diagnosis, physician details, product needs, and insurance data.Obtain written orders from physicians, verify insurance coverage, and generate accurate orders.Make outbound calls to keep patients and referral sources updated on their order status.
Perks & Benefits Competitive payFull benefits: Medical, Dental, Vision & Life InsurancePaid time off + floating holiday401(k) Retirement Savings PlanTraining and growth opportunities
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Type: Permanent Location: Rose City, US-MI
Salary / Rate: Not Specified
Posted: 2026-09-25 09:21:31
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Job ID: 529032
Callanan Industries, Inc., a CRH Company, was founded in 1883 as an aggregate mining company.
Over a century later, Callanan Industries, Inc.
continues to be a leading supplier of paving materials and construction services, providing a complete range of high quality aggregates, asphalt paving, and ready mix concrete products to state, federal, municipal, commercial, and private customers with operations throughout New York State and Western Massachusetts.
Callanan Industries, Inc.
was purchased by CRH Americas in 1985.
The Customer Service Representative is responsible for providing exceptional customer service in a fast-paced environment.
This position requires the employee to perform a wide variety of Customer Service functions including, but not limited to, the following:
* Take and fulfill customer orders for aggregates and asphalt including product delivery instructions
* Input orders into our point-of-sale system
* Make sure the product that the customer is ordering is correct for that job or project.
Contact the QC or sales department if a different product is requested
* Collaborate with operations/haulers to coordinate delivery from the best location
* Call customers in advance of late deliveries or delays in service
* Proactively reach out to customers on new secured projects
* Keep the Customer Service/Dispatch Manager and sales department informed of problems or concerns throughout the day that may require their knowledge or attention
* Communicate directly with the Sales regarding scheduling
* Other duties as assigned
Requirements
* Candidate must be energetic and customer friendly with the ability to work in a fast paced team atmosphere that focuses around the customer in the aggregates, asphalt & construction industry.
* Basic computer skills
* Strong attention to detail
* Demonstrate the ability to work independently, without direct supervision
* Demonstrate a willingness to work overtime
* Demonstrates ability to work and communicate well with Supervisors, Dispatchers, Drivers and other employees
* Demonstrate the ability to conform to and maintain MSHA, OSHA, DOT and all other company or governmental state rules and regulations.
* Regular and predictable attendance at assigned times is required
* Occasional regional travel
* Ability to complete and pass pre-employment screenings
Education/Experience
* Aggregate and asphalt experience preferred but will train the right candidate
* High school graduate or equivalent
* Experience with Microsoft Office including Outlook, Word and Excel is preferred
* This position offers a rate of $26-$27 hourly
What CRH Americas Offers You
* A culture that values opportunity for growth, development and internal promotion
* Highly competitive base pay
* Comprehensive medical, dental and disability benefits programs
* Group retirement savings p...
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Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-09-25 09:09:09
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Your Job
Georgia-Pacific Professional, located in Green Bay, WI, is seeking a talented, dynamic, and contribution-motivated individual to join our Customer Service team.
The Customer Solutions Specialist, Supply Chain is a strategic partner, problem solver, and connector across the supply chain.
This role goes beyond transactional order management by proactively creating value, anticipating customer needs, leveraging data and insights, and collaborating across functions to deliver seamless, reliable, and innovative supply chain solutions that strengthen long-term partnerships.
As Customer Solutions continues to evolve, successful team members will demonstrate curiosity and adaptability in using data, automation, AI-enabled capabilities, and emerging technologies to simplify work and create value.
Role Summary
The Customer Solutions Specialist serves as the primary interface between customers and internal partners across the end-to-end supply chain.
This role blends customer advocacy, analytical thinking, and operational execution to deliver exceptional service, improve processes, and support scalable growth.
The role is primarily focused on customer account management and order-to-cash execution, while also dedicating meaningful capacity to using data, automation, self-service solutions, and AI-enabled capabilities to simplify work, improve business outcomes, and create value for customers and the company.
This role offers a hybrid work schedule (1 day in office, 4 days from home).
Our Team
GP Professional is a leading provider of hygienic dispensing systems, towels, tissues, soaps, air fresheners, wipers, cups, cutlery, and napkins.
We provide a range of products featuring well-known brands such as Compact®, SofPull®, Brawny® Industrial™, Dixie®, EnMotion®, and SmartStock® to various market segments.
For more information about GP Professional, please visit www.gppro.com.
What You Will Do
Customer Solutions & Account Management |
* Own end-to-end order-to-cash execution with a focus on service reliability, speed, and accuracy, using exception-based management to prevent issues before they impact customers.
* Develop and maintain strong customer relationships to understand demand patterns, operational constraints, and growth plans, translating insights into actions that strengthen shared supply chain performance.
* Provide timely, high-quality support across phone, email, and digital platforms, including Salesforce® and ERP systems, communicating clearly on status, tradeoffs, and next steps.
* Manage and prioritize work across daily execution and improvement initiatives, aligning priorities to customer commitments, service strategy, and business goals.
* Operate effectively in a fast-paced environment with shifting priorities, balancing urgency, quality, and risk while protecting customer service.
* Manage delivery and supply inquiries with proactive visibility, effective escalation, and customer-...
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Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-24 11:17:13
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Make a Difference
At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
Together, we thrive, push our limits, and work as team to help you reach your full potential.
What will your job look like?
The Mobility Assessment Evaluator (MAE) is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service.
The Mobility Assessment Evaluator (MAE) is also responsible for maintaining accurate documentation and providing final eligibility determinations to the Client.
This position sits in our Phoenix, AZ office working Mon-Fri.
Hours of operations are 8am-5pm.
Location: 4600 East Washington Street Phoenix, AZ 85034
What you’ll do:
* Determines final eligibility based upon the application, interview, functional assessment and any supplemental information
* Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided
* Determine what functional assessments the applicant will be required to undergo
* Provide written eligibility determination documentation to Client within ADA required and contracted time frame
* Reads and interprets ADA paratransit applications, intake forms, and professional verification forms
* Review interview results and application paperwork and follow up on assessments and professional verifications, as needed
* Maintain ongoing communication with the Quality Assurance team and the management team in regards to, violation of contractual deadlines and/or possible liquidated damages
* Assist Applicants with completing incomplete documents, scan ADA applications, interview guides and other documents into the Applicant’s case, as needed
* Provide further written documentation to Client upon request
* Assist the leadership team in identifying process improvement opportunities
* Conduct functional physical and/or cognitive assessment with applicants that may include:
+ Physical Functional Assessment using an outdoor course
+ Physical Functional Assessment using an indoor course
+ FACTS
+ MMSE
* Apply information obtained to determine applicant’s capability to independently ride fixed route transportation
* Provide required forms to administrative personnel for data-entry and eligibility letter generation
* Participate in staff meetings with leadership and/or Client
* Participate in community outreach and education as needed
* Participate in initial and on-goi...
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Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-09-24 11:12:57
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The Commercial Lines Client Service Manager (CSM) is responsible for supporting all facets of client service, including account maintenance, servicing activities, and communication with carriers and clients.
This role involves owning various administrative and technical responsibilities within the agencys management system (Epic), ensuring a high level of accuracy, compliance, and client satisfaction throughout the policy lifecycle.
Work Performed: Support the servicing of commercial lines business, including data management, documentation, policy changes, audits, premium comparisons, billing and day-to-day servicingBuild and maintain strong, professional relationships with clients, carriers and internal team membersCoordinate and process policy documents including binders, ID cards, insurance summaries, proposals and certificatesHandle client billing including invoicing, reconciling account discrepancies and tracking outstanding payments
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Type: Permanent Location: McDonough, US-GA
Salary / Rate: Not Specified
Posted: 2026-09-24 09:49:55
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The Opportunity (General Summary) We are expanding our customer support team and seeking candidates who can provide coverage during Pacific Time business hours.
Candidates located in the Pacific, Alaska, or Hawaii-Aleutian Time Zones are preferred.
Responsible for tracking and responding to customer issues and complaints.
Ensures reliable, high-quality technical support for customers.
This role combines deep platform knowledge with customer engagement, serving as an initial point of contact with the customer.
Support specialists work closely with support, engineering, product, and services teams to improve platform performance, customer satisfaction, and overall mission outcomes.
Key Responsibilities (Principal Duties and Accountabilities
*Essential Functions) Serve as the initial point of contact for complex technical, operational, and customer issues, ensuring timely resolution and clear communication with enterprise and government customers.
Utilize existing support processes, service levels, and escalation paths to deliver consistent, high-quality support across all Vidterra platforms.
Suggest improvements for these resources and services to the Director of Customer Success & Support.
Partner closely with support, engineering, product, and services teams to identify recurring issues, influence product improvements, and ensure support readiness for new releases and deployments.
Act as a customer advocate, capturing feedback, usage trends, and operational challenges to help improve platform adoption, reliability, and customer satisfaction.
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-09-24 09:24:48
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Here is an opportunity to join the ACCEO Solutions Inc.
team, a division of Harris Computer, a company specializing in developing innovative solutions.
ACCEO Solutions offers an exceptional work environment where our values of quality, creativity, respect, accountability, and integrity are reflected every day.
Our team is made up of skilled professionals, and we are looking for a Customer Support Agent to join us.
Are you passionate about customer service and problem solving? We have the challenges you are looking for!
The following duties and responsibilities are typical for this role.
Incumbents may not perform all the listed duties daily and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices
Duties and Responsibilities
* Support customers by listening to their concerns.
You will do this by gathering information, diagnosing the problem, and analyzing their needs.
Taking into account their urgency and the complexity of the concern, in order to resolve the request.
Noting the importance of escalating the concern to the team with the appropriate expertise as required to support the customer in the fastest way possible.
* Conduct the necessary research to answer customer questions by collaborating with others within the organization as needed
* Effectively responding to all customer requests in a timely fashion, exhibiting professional responses in all communications ensuring all requests are closed to the customers satisfaction
* Ensure every customer interaction is submitted to the ticketing system with all relevant details so other team members can support as needed.
* As customer needs can be complex, working as a team is critical.
Therefor it is expected you will share your knowledge on intricate situations you encounter to support the team and their knowledge growth should something similar occur in the future.
* Although primarily Monday – Friday, occasional evening and weekend work may be required to support the business needs.
Additionally, throughout the year there is a rotating on call schedule for all customer support agents
* Travel in the future may be required to deliver on-site training and/or attend tradeshows to maintain relationships with existing and new customers.
What You Need
* Ideally at least two years of experience in customer service with strong attention to detail and ability to multitask
* Strong knowledge of Windows environments and Microsoft Office 365
* A strong commitment to ensuring customer satisfaction
* Ability to work independently and as part of a team to achieve established objectives and meet deadlines
* Superior listening, verbal and written communication skills
Nice to Have
* Knowledge of the automotive parts industry
* Knowledge of accounting principles
* Fluency in both English and French, spoken and written
What We...
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Type: Permanent Location: Camrose, CA-AB
Salary / Rate: Not Specified
Posted: 2026-09-23 11:13:14
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Make a Difference
At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
Together, we thrive, push our limits, and work as team to help you reach your full potential.
What will your job look like?
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front-line representative of the Company.
Service: Kern Transit
Location: Bakersfield, CA
Starting Pay Rate: $18.00
What You’ll Do (Essential Functions)·
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
What We’re Looking For (Knowledge, Skills & Abilities)
* Knowledge Microsoft Outlook and Microsoft Word
* Exemplary communication and phone skills
* Ability to maintain high level of confidentiality
* Regular attendance is required
Qualifications
* High School Diploma or G.E.D.
* 2 years Customer service experience
* 1 year experience providing one-on-one, daily, passenger service over the phone, handling a high volume of calls per day preferred
What’s in it for you
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Tuition Reimbursement
* Perks Discount Program
* Leadership Mentoring Opportunities
Equal Opportunity Employer: MTM Transit is an equal opportunity employer. MTM Transit considers qualified ca...
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Type: Permanent Location: Bakersfield, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-23 11:08:55
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Job Summary: The Customer Service Representative serves as the primary point of contact for customer inquiries ensuring timely, accurate and effective resolution.
This position engages with customers on a variety of channels, including phone and email, and ensuring that all valid customer concerns are resolved promptly and appropriately.
Essential Duties and Responsibilities: Responds to inbound telephone calls from applicant/credential holder inquiries providing accurate and timely support.Gathers information from applicant/credential holders to assist in determining whether an issue exists.
Clarifies issues stated by applicant/credential holder, assists with determining the cause of any issue, and assists with expediting solutions where needed.Transfers calls to appropriate team members as necessary, providing all applicant/credential holder information and a brief summary of the issue.Closes calls by summarizing to applicant/credential holder all actions taken and confirming any follow-up needed for resolution.Responds to emails or transfers to appropriate team member as necessary.Identifies and documents quality of service issues and patterns and informs the appropriate team member in order to ensure effective and long-term solutions.Composes email responses to support inquiries from the website regarding general questions.Listens and follows up on voicemails left from customers in a timely manner.Works effectively with a team in answering questions and completing all the tasks summarized.Communicates effectively through the internal messaging system with all members of the company.Performs other duties as assigned.
Required Education/Experience: High school diploma or GED required.Must exhibit excellent communication skills and proper written skills in English.
Two (2) years of related experience and/or training required.
Must have a quiet remote workspace with a working internet connection.
Preferred Education/Experience: Associate degree or equivalent from 2-year college or technical school preferred.Bilingual with the ability to speak, read, and write in both English and an additional language preferred.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Work Location: Remote
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Type: Permanent Location: Greensboro, US-NC
Salary / Rate: Not Specified
Posted: 2026-09-23 10:38:50
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Representative, Customer Service
ABOUT LCI
The mission of LCI is to provide meaningful employment for the blind and visually impaired.
We accomplish this in four ways:
* EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
* BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
* SERVE: Many of our products are sold directly to the federal government.
We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military.
* SUPPORT: We want to end blindness forever.
To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.
ABOUT THIS ROLE
The Customer Service Representative is to provide customer service with customer recognition to everyone.
LOCATION AND SCHEDULE
Ft.
Wainwright - On-Site
Monday-Friday 7:30 AM – 4:00 PM (can vary based on store)
KEY RESPONSIBILITIES
* Responsible for all customer service functions with customer recognition and interface the most critical element.
* Accurate computerized checkout
* Requires excellent communication skills
* Requesting and identifying material from the warehouse and shelf stocking.
* Store cleanliness both in and outside.
* Other duties as requested by Manager and/or Assistant Manager
QUALIFICATIONS
* High school graduate with one year relevant work experience.
* Basic retail knowledge. Accuracy with computerized checkout systems.
* Requires excellent communication skills.
* Must have interpersonal skills dealing with and communicating with customers, vendors, co-workers and management.
Team player.
PHYSICAL DEMANDS
* While performing the duties of this job, the employee is in a store and warehouse environment.
The employee is regularly required to sit; stand; walk and use hands.
This could require frequent manual labor similar to stocking of product, receiving freight, or other lifting and/or moving of product.
WORK ENVIRONMENT
* The noise level in the work environment is usually moderate.
When in the Manufacturing area, hearing protection may be required depending on the department.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why LCI?
* Purpose-driven company driven by principles, not profit
* Reach your highest potential: upward mobility, rewarded through hard work
* Competitive salary and compensation
* Basic Life Insurance at no cost to the employee
* 401(k) with match ...
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Type: Permanent Location: Ft. Wainwright, US-AK
Salary / Rate: Not Specified
Posted: 2026-09-23 10:35:10
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The Commercial Lines Client Service Manager (CSM) is responsible for supporting all facets of client service, including account maintenance, servicing activities, and communication with carriers and clients.
This role involves owning various administrative and technical responsibilities within the agencys management system (Epic), ensuring a high level of accuracy, compliance, and client satisfaction throughout the policy lifecycle.
Work Performed: Support the servicing of commercial lines business, including data management, documentation, policy changes, audits, premium comparisons, billing and day-to-day servicingBuild and maintain strong, professional relationships with clients, carriers and internal team membersCoordinate and process policy documents including binders, ID cards, insurance summaries, proposals and certificatesHandle client billing including invoicing, reconciling account discrepancies and tracking outstanding payments
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Type: Permanent Location: Chattanooga, US-TN
Salary / Rate: Not Specified
Posted: 2026-09-23 09:34:54
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At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: Customer Development Specialist – WA.
OR, AK
As a Customer Development Specialist (Inside Sales Representative) within the US Sales Group for Pet Health, you will drive sales of Elanco products within an assigned geography.
In this role, you will utilize our CVS selling model, territory management, and digital marketing to create an exceptional customer experience while maximizing sales performance.
Your Responsibilities:
* Develop and manage long-term relationships with key veterinary practices to uncover needs and generate recommendations to achieve sales targets.
* Partner with assigned sales districts to create business plans, nurture leads, and execute strategies in targeted accounts for optimal sales growth.
* Leverage a multi-channel approach to remotely engage specific customers with customized content and offers via Veeva CRM.
* Maintain in-depth technical knowledge of Elanco’s product portfolio to effectively lead new product launches and brand initiatives.
* Execute all sales objectives and key sales metrics to ensure territory success and customer satisfaction.
What You Need to Succeed (minimum qualifications):
* Education: Associate degree or High School Diploma / GED with equivalent level of experience.
* Experience: Previous experience in inside sales or the animal health industry.
* Top Skills: Customer Value Selling (CVS) aptitude and proficiency in digital tools including CRM (Salesforce/Veeva) and MS Teams.
What will give you a competitive edge (preferred qualifications):
* Undergraduate degree (BS/BA) or Registered Veterinary Technician (RVT) certification.
* Strong communication, interpersonal, and presentation skills.
* Ability to identify and solve customer issues strategically through Elanco organizational capabilities.
* In-depth knowledge of the Companion Animal market, customers, and products.
* Proven track record of delivering creative customer solutions.
Additional Information:
Travel: 5-10%
Location: Remote – US – Must live in Washington, Oregon, or Alaska to be eligible
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-09-22 11:02:13
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Summary Here at Somerset Trust Company, we seek applicants who are friendly, reliable, and wants to provide excellent customer service.
This position involves notifying and/or locating customers with delinquent Consumer accounts, and attempts to secure payment by following the proper and necessary procedures.
essential Duties and Responsibilities Reports to Assistant Manager or Branch Manager Serve as a backup to the Assistant Manager Open new accounts and perform account maintenance Collect and organize required information for consumer loan applications for processing by management Perform all Teller duties as needed Handle and escalate customer concerns beyond Teller-level responsibilities Adhere to the companys WE Statements and customer service standards Education and/or Experience One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
TECHNICAL SKILLS Displays an eagerness & ability to learn, efficiently use the technology provided, and is receptive to new ideas.
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problem involving several concrete variables in standardized situations.
PHYSCIAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate office equipment, telephones, etc.
and to talk and hear.
The employee frequently is required to walk and reach with hands and arms.
The employee is occasionally required to stand.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close and peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
BENEFITS AND ADDITIONAL INFORMATION Bank wide bonus, ...
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Type: Permanent Location: Meyersdale, US-PA
Salary / Rate: Not Specified
Posted: 2026-09-22 09:17:32
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About CORE
CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.
With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
Job Summary
Responsible to the Member Services Supervisor for performing duties related to phone and electronic interactions with CORE members that include opening and handling member accounts, educating members on available programs, and addressing member complaints, inquiries, and requests.
Essential Duties and Responsibilities
* Receives and resolves omni-channel member contacts, including phone and electronic inquiries, while maintaining consistent queue availability.
* Completes account creation at existing locations, account updates, payment options, program enrollments, inquiries, and information requests accurately and efficiently in accordance with departmental procedures, regulations, and tariffs, routing contacts to other departments only when necessary.
* Fields member complaints and concerns and offers reasonable solutions before escalating contacts or transferring to another department.
* Verifies member identity according to department standards before releasing account-specific information.
* Educates members on existing programs and solutions to best meet their specific needs.
Tailors the member experience to each interaction.
* Maintains complete and accurate documentation on all calls/contacts.
* Actively promotes first contact resolution by proactively responding to member issues by clarifying the member’s issue, determining the cause of the issue, selecting the best solution, and implementing the solution themselves or contacting the correct department for completion.
* Member inquiries vary in complexity.
Task difficulty will progress as levels increase.
Methods and procedures are defined but judgment may be required to apply them to work. Work is routine and tasks are directly related.
* Performs other duties as directed by leadership.
Minimum Qualifications of Position
* High school diploma or equivalent certificate required.
* One or more years of practical equivalent experience in member/customer service is required.
This could include answering phone calls, chat conversations, electronic correspondence and order creation, and handling member accounts.
* Ability to work with a multi-screen, multi-application computer system.
* Competent with Microsoft Office: Excel, Word, Outlook, Teams.
* Proficient with general office equipment.
Level I
Applies basic skills while developing some advanced skills in the above tasks; generally works under close supervision; has limited experience and work is performed within specific limits of department procedures.
Level II
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Type: Permanent Location: Sedalia, US-CO
Salary / Rate: 21.635
Posted: 2026-09-22 09:14:35
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GENERAL DESCRIPTION The Customer Service Representative (CSR) is selected by and reports to the Site Administrator.
Under general supervision, the CSR is responsible for greeting and directing patients to the different services.
The CSR will register patients, receives payments, signs-in patients and schedules returning appointments, uses current practice management system, scans patient information and privacy notice.
May be assigned other duties including cross training as required to achieve departmental and organizational goals.
CSR functions as a member of a collaborative health care team to create and maintain a Patient Centered Medical Home where emphasis is on excellent communication; support of the patient is provided and tracked in a culturally competent, behaviorally enhanced setting supported by information technology.
Due to the nature of NHHC services, it may become necessary to require employees to work extended hours or other variations of the usual shift to ensure adequate care of patients and to maintain services to the community.
CRITICAL JOB ELEMENTS / PERFORMANCE STANDARDS I.
Must greet customers, patients and general public in person or over the telephone in a courteous manner.
Must be professional in dealing with employees, patients and the public via personal and telephone contacts.
Demonstrate positive attitude towards patients with good eye contact, pleasant voice, attentive and responsive to their needs.
II.
Identifies patient needs and directs them to the different services whether it is in person or via the telephone.
1.
Arrives new patients.
2.
Verifies demographic information, residence status, promoting NHHC patient portal, method of payment, and enters data into the system as necessary.
3.
Open charts for new patients enter insurance and identification.
III.
Receives payments for patient fees.
1.
Verifies patient pay status, insurance and updates patient information as needed.
2.
Explains charges and answers patient question.
Allows for no instances in which charges are not explained to the patient and/or patient leaves the center without an encounter bill.
3.
At checkout, providing patients with the Good Faith Estimate for their next appointment(s).
4.
Reconciles at the end of the day and turns in monies on a daily basis.
5.
Follows designated cash collection procedures.
IV.
Signs-in patients with appointment and walk-in on a daily basis.
1.
Prints fee ticket forms if needed for ancillary services and ensures that encounters are accurately filled out by verifying patients name, date of birth, address, phone number, pay status, appointment time.
2.
Re-route patients to appropriate provider or department.
3.
Routes the fee ticket form to the Medical Assistant or places fee ticket for the runner to pick up if necessary.
V.
Providers Schedule and Patients appointments: 1.
Maintains providers schedules, allowing patients appointments to be entered three months in advance, assures that patients are appointed on the ...
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Type: Permanent Location: Brownsville, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-22 08:54:33
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Customer Account Coordinator
Location: Onsite in Owosso, MI
Schedule: Monday-Friday, 8am-5pm EST, flexibility based on customer demands
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Owosso, MI.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization.
You own the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
Our goal is to be the preferred partner for both our customers and our employees.
We're a collaborative, high-performing team that values strong communication, reliability, self-motivation, resourcefulness, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
We embrace a culture of humility, respect, and integrity.
Who You Are (Basic Qualifications)
• 2+ years of customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service.
• Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure
• Strong communication skills and the ability to build relationships across departments and with customers
• Highly organized and detail-oriented, especially in managing data and account accuracy
What Will Put You Ahead
• Comfortable using all Microsoft Office products with strong Excel skills (data entry, basic formulas, spreadsheet organization)
• Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS
• Previous experience managing customer accounts and collaborating with sales, shipping, or production
• Inventory management experience
• Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment
What You Will Do
• Manage customer accounts like it's your own business through proactive...
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Type: Permanent Location: Owosso, US-MI
Salary / Rate: Not Specified
Posted: 2026-09-20 09:52:38
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At Solar Atmospheres, our customers trust us with parts that end up in spaceships, airplanes, and medical devices like pacemakers.
As a Customer Service Representative in our Fontana, CA office, you'll be the person making sure those customers always know where their order stands: from status updates to delivery timing to documentation.
Whether you have direct customer service experience or come from a general office background, with the right attention to detail and communication skills, we'll train you to succeed in this role.
Schedule: 8:00am-4:30pm, Monday-Friday What you'll do You'll be the go-to person customers count on for answers, so you'll need to be comfortable juggling multiple requests at once without losing track of details.
Expect a mix of the following: Respond to customer status requests received by email and phone Provide customers with delivery information and proactively notify them of late deliveries Communicate delivery requirements internally to the appropriate personnel Provide customers with inventory information upon request Update revised documents within the internal database Pull and prepare records as requested, including confirming records are complete prior to scanning Email customers when specific documents are needed Prepare and send the daily expedite report Assist with monthly inventory Assist data entry and office personnel with additional tasks as time permits What you need to thrive in this role High School Diploma or GED required 2 years' customer service, general administrative, or business office experience preferred Reliable and organized with the ability to multitask and prioritize in a fast-paced environment Effective oral and written communication skills and good judgment Basic to intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) Comfortable working directly with customers by phone and email About us The mission of Solar Atmospheres is to add significant value to our customer's operations by thermally treating parts, principally in a vacuum environment, with an unwavering commitment to honesty in all relationships.
We will strive to fulfill this mission while: Performing our work with an emphasis on quality and responsiveness Operating with an awareness and appreciation of the value of our customer's parts while in our care Forever looking "forward" in the area of technical capabilities Demonstrating a willingness to "accept the challenge" Providing and maintaining a work environment that is safe, clean and reflects our respect for human dignity Providing our employees with an opportunity for personal growth, challenge and reward Maintaining a workplace that is environmentally friendly Sustaining long-term growth and profitability What we offer you We care about our employees' well-being and show it by providing the following: Pay: $21/hour Medical, Dental, and Vision Life & AD&D Insurance 401K with Company Match Paid Time Off Employee Assistance Program ...
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Type: Permanent Location: Fontana, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-20 09:25:49
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Job ID: 529021
Staker Parson Companies, a CRH company, is a member of the CRH West Division; Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.
We strive to be the preferred source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.
We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.
Position Overview
This is a skilled position involving the support of operations personnel in safely providing materials.
Key Responsibilities (Essential Duties and Functions)
* Respond to customer inquiries through telephone, text message, and email channels.
* Build aggregate material orders.
* Create scale tickets for hauled material.
* Enter data into database programs
* Any other duties as specified per supervisor.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education/Experience
* High school diploma or general education degree (GED) required or equivalent combination of education and experience.
Work Requirements
* 1-2 years related field experience is preferred.
Knowledge/Skill Requirements
* Proficient in Microsoft Office, Excel, Word and Outlook.
* Ability to operate office equipment, including but not limited to: computers, copiers, printers, and scanners.
* Ability to get along well with a diverse staff of employees.
* Ability to thrive in a fast-paced and ever-changing environment.
* Ability to fluently speak and write the English language.
* Ability to work independently without constant supervision.
* Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write correspondence.
Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
* Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.
* To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software.
Key Competencies
* Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
* Teamwork - Contributes to building a positive team spirit.
* Judgment - Exhibits sound and accurate judgment.
* Planning/Organizing - Uses time efficiently.
* Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
* Safety and Security - Observes safety and security procedures; Determines appropriate action beyond...
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Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-20 08:48:10
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Essential Duties and Responsibilities
* Provides excellent customer service and participates in creating a positive work environment.
* Processes a variety of requests including but not limited to payments, transfers, inquiries, travel notes, disputes, research, check orders, limit increases, and debit card orders.
* Assists with a variety of requests for research and troubleshooting within Online Banking and Bill Pay.
* Investigates and resolves customer issues and effectively communicates to the appropriate parties.
* Transfers phone calls and information received to appropriate personnel.
* Completes additional tasks such as but not limited to retrieve and respond to secure messages, verifications of deposit, and SSI/Accuity verification requests.
* Provides information on an array of services for customers based on their requests and professionally manage situations that require special handling.
* Works closely and develops productive working relationships with all departments.
* Continually develops and maintains a working knowledge of bank products, services, internal policies, and procedures to effectively help all customers via telephone or email.
* Builds relationships with customers via recommendations and referrals through the Connections software.
* Maintains an organized and efficient work area.
* Updates and maintains the banks internal employee phone list.
* Follows all bank policies and procedures.
* Performs all job duties and maintains proper phone etiquette, compliance with all banking acts, laws and regulations.
Non-Essential Duties and Responsibilities
* Assists other employees with difficult or more complex situations.
* Orders department office supplies.
* Maintains key log and issues keys.
* Tests phone system and recordings.
* Provides input and assists with department meetings.
* Contributes to writing department policies and procedures.
* Assists the Customer Service Center Manager and Supervisor in training and the development of the staff.
* Assists the Customer Service Center Manager and Supervisor and may act as a back-up in their absence.
Qualifications Required
A High School diploma or equivalent is required.
Two years of customer service experience.
Physical Requirements and Working Conditions
Sitting for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment.
The job is within the normal office cubical environment range.
Qualifications Preferred
One year of banking experience to include knowledge of banking products and services and/or one year of call center experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws...
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Type: Permanent Location: Twin Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-09-19 10:01:59
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Why work for First Federal Bank?
Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years.
Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!
Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement with employer match; educational and student loan repayment assistance; life insurance; long-term disability insurance; loan incentives; and service recognition.
Employees also receive paid volunteer hours and can participate in our Pay-It-Forward program to give back to the communities we serve.
In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003.
For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.
Ideal candidates will demonstrate the bank’s core values.
* Driven: Hard-working, self-motivated, and strives for excellence.
Seeks opportunities to contribute, learn, and grow.
Brings positive energy, initiative, and collaboration to help the team and Bank win.
* Dedicated: Committed to the success of colleagues, customers, and the Bank.
Has a team-first attitude—caring more about the team’s success than personal recognition.
Follows through on commitments and takes ownership for results.
* Engaged: Cares about their job and the Bank’s success.
Energetic, curious, and focused on their work and the Bank’s mission.
Collaborates with purpose and builds internal and external relationships.
Essential Duties and Responsibilities
* Provides excellent customer service and participates in creating a positive work environment.
* Processes a variety of requests including but not limited to payments, transfers, inquiries, travel notes, disputes, research, check orders, limit increases, and debit card orders.
* Assists with a variety of requests for research and troubleshooting within Online Banking and Bill Pay.
* Investigates and resolves customer issues and effectively communicates to the appropriate parties.
* Transfers phone calls and information received to appropriate personnel.
* Completes additional tasks such as but not limited to retrieve and respond to secure messages, verifications of deposit, and SSI/Accuity verification requests.
* Provides information on an array of services for customers based on their requests and professionally manage situations that require special handling.
* Works closely and develops productive working relationships with all departments.
* Continually develops and maintains a working knowledge of bank products, services, internal policies, and procedures to effectively help all customers via telepho...
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Type: Permanent Location: Twin Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-09-19 10:01:46
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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.
Together, we’re advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Contact Center
All Locations:
300 Ocean Avenue – Revere
Position Summary:
Category: Administrative
Hours: 40
City: Revere
Department: Contact Center
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish, with superior customer service skills.
As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs.
You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology.
You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.
Essential Duties and Responsibilities:
* Schedule, reschedule, and cancel appointments.
* Document clear and concise messages and route appropriately.
* Appropriately transfers calls to other departments when required.
* Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
* Process refill requests accurately and effectively, according to guidelines.
* Conduct outreach calls on behalf of clinical departments.
Requirements:
* HS Diploma/GED required.
* Excellent written and verbal communication, judgment and problem solving skills.
* Minimum of 1 year customer service, administrative, or call center experience.
* Bilingual fluency Spani...
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Type: Permanent Location: Revere, US-MA
Salary / Rate: Not Specified
Posted: 2026-09-19 09:40:21
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Are you looking for an organization that values your experience? Are you a skilled customer service professional ready to take your career to the next level? If so, keep reading! Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace for Eight years in a row.
Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally.
Join us for a great employee experience focused on engaging employees and members alike.
GENERAL RESPONSIBILITIES: As a Member Service Representative (MSR), you will provide world-class service to members by delivering a professional, courteous, and efficient experience with each interaction.
This role is responsible for helping members with account management, processing transactions, promoting credit union products and services, and ensuring that compliance standards are met.
You will actively participate in sales and cross-selling efforts, contribute to the credit unions growth, and provide top-tier service across multiple channels.
JOB SPECIFIC DUTIES Member Interaction & Account Management Approach the members and visitors by greeting and welcoming them to the credit union in a courteous, professional, and timely manner, ensuring a world-class experience every time.
Assist members with opening and closing accounts, answering questions about products and services, and resolving problems within their authority.
Refer more complex issues to the supervisor with recommendations for resolution.
Open all accounts, certificates, loans, and other credit union products/services accurately, ensuring all related forms and documents are completed and filed/scanned in a timely manner.
Approach and provide members with general and specific information regarding credit union products and services.
Actively promote, describe, and cross-sell credit union products and services based on member needs gathered from interviews or by reviewing their accounts.
Research and report discrepancies to the supervisor.
Sales, Outbound Calls, & Cross-Selling Achieve personal referral goals by building relationships with current and potential members, utilizing TFCU Integrity Sales skills.
Actively participate in sales promotions and campaigns, making outbound calls to offer products and services tailored to individual financial needs.
Make outbound calls to current and potential members to promote, refer and cross-sell credit union products and services, schedule appointments, and follow up on inquiries.
Provide members with general and specific information related to credit union products and services.
Interview the member regarding their financial needs and present the right products and services as solutions.
Demonstrate and validate for the member based on their financial needs by suggesting suitable products and services.
Ensure adherence to quality assurance standards for outbound calls, maintaining high service levels and compliance with security standards.
Community ...
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Type: Permanent Location: West Palm Beach, US-FL
Salary / Rate: Not Specified
Posted: 2026-09-18 10:31:31
