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Job Title: Customer Service Financial Coordinator
Location: Golden Valley, MN
Schedule: Monday-Friday typical daytime business hours.
Work from home eligible after 6 months of employment.
Essential Job Duties:
* Develop and manage the individuals budget
* Monitor, audit, and report on budget information
* Act as the liaison between the county, the participant or individual receiving services, and internal departments such as payroll and billing.
* Serve as the main contact for participants and/or their representatives.
* Ensure smooth communication and coordination between all parties involved.
* Address any questions or concerns from participants or their representatives.
Required Qualifications:
* Bachelors Degree in Social Services or other related fields
* Must be highly competent in Microsoft Office suite (i.e., Microsoft Excel and Word).
* Successful clearance of Department of Human Services background check
* Successful clearance of Motor Vehicle Background Check and acceptable driving record per Company Policy
Preferred Qualifications:
* Office experience highly preferred.
* Experience working in Finance
* Excellent customer service skills and problem-solving
* Strong written and verbal communication skills.
* Ability to stay self-organization and multi-task.
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Type: Permanent Location: Golden Valley, US-MN
Salary / Rate: 55000
Posted: 2025-05-29 09:23:54
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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community.
From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Contact Center
All Locations:
300 Ocean Avenue – Revere
Position Summary:
Category: Administrative
Hours: 40
City: Revere
Department: Contact Center
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills.
As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs.
You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology.
You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.
*$1,000 Sign on Bonus!
Essential Duties and Responsibilities:
* Schedule, reschedule, and cancel appointments.
* Document clear and concise messages and route appropriately.
* Appropriately transfers calls to other departments when required.
* Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
* Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.
Job requirements
* High school diploma or GED required
* Minimum of 1-year customer service, administrative, or call center experience
* Excellent written and verbal communication skills
* Judgment and problem-solving s...
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Type: Permanent Location: Revere, US-MA
Salary / Rate: Not Specified
Posted: 2025-05-29 09:21:36
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Your Job
Flint Hills Resources is now hiring a One Call Technician to join our Control Center in Wichita, KS.
The ideal candidate will be detail-oriented and capable of thriving in a fast-paced environment.
This role involves processing State One Call excavation ("Call Before You Dig") requests using specialized one call and mapping software.
This position requires a flexible work schedule, Monday through Friday, working 8 hours within the window of 7:00 am.
to 5:00 pm.
Shift times may rotate every four months within that range.
Additional hours may be required based on excavation needs, typically during April through October.
These additional hours are primarily on weekdays but may occasionally include a holiday.
Our Benefits Package Includes:
* Bonus eligible!
* Automatic 401K company contribution and competitive match program
* Excellent Health benefits
* Potential Tuition Reimbursement
* (3) weeks' vacation to start
* All necessary PPE is provided by the company
Our Team
Flint Hills Resources s a different kind of company-privately owned, with a compensation philosophy based on the value you create.
Come realize your full potential and join our team!
What You Will Do
* Troubleshoot and resolve daily operational issues
* Collaborate with FHR field operations personnel to ensure accurate and timely information is dispatched and processed
* Maintain accurate customer account data and activity within appropriate systems
* Research and follow up on customer inquiries to ensure resolution
* Handle inbound customer calls related to pipeline facilities
Who You Are (Basic Qualifications)
* Experience in a customer-facing role (e.g., customer service, sales, or field service), or formal customer service training
* Experience handling and managing documentation
What Will Put You Ahead
* Previous experience analyzing maps using ArcView GIS mapping software
* IrthNet Utilisphere software experience
This role is not eligible for Visa sponsorship
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving.
We make a large supply of ...
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Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2025-05-24 09:00:15
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Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis.
We’re seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users.
You’ll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery.
You’ll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements.
What you will do
In performing this role your core duties will include (but will not be limited to):
* Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues
* Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution
* Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness
* Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team
* Identifying process improvements, contribute to automation and monitoring strategies, and support the roll-out of service enhancements
* Coordinating training and onboarding of new support team members, ensuring documentation and knowledge-sharing practices are in place
What we are looking for
We’re looking for a strong communicator and hands-on leader who is passionate about delivering great customer experiences.
You’ll be a problem-solver and team-builder, capable of juggling priorities while staying calm under pressure.
We embrace a set of values that guide how we work together — we aim to foster an environment of respect, integrity, and continuous improvement.
We value leadership as much as technical understanding — you don’t need to know every detail of the underlying systems, but you do need to be comfortable working with technical teams and helping your team succeed.
At times you may need to attend a customer’s premises, it is highly desirable that you are able and willing to do so on occasion.
In terms of relevant skills and experience, you will have:
* Proven experience in customer service or application support leadership role
* Strong people management skills, including coaching, performance management, and conflict resolution
* Excellent communication skills — able to convey technical and non-technical information clearly
* The ability to analyse service performance metrics and implement data-driven improvements
* A customer-focused mindset with a commitment to service excellence
* Confidence managing multiple priorities in a dynamic and fast-paced environment
* A good working knowledge of Microsoft O...
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Type: Permanent Location: Charlton, GB-LND
Salary / Rate: Not Specified
Posted: 2025-05-23 08:36:38
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Corporate Retention Concierge (PT)
Location: San Antonio, TX / Non-Exempt
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community.
SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.
We know that our people are our greatest asset as an organization.
We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
We are looking for a part-time Corporate Retention Concierge to join our team! This position will serve as the point of contact during events at the Frost Bank Center, providing the highest level of customer service to a diverse clientele located on the Terrace & Club Levels.
This person will perform host/hostess responsibilities to Terrace Suites, Theater Box, Terrace Ledge Box & Courtside Box guests during San Antonio Spurs home games, San Antonio Stock Show & Rodeo Events as well as Frost Bank Center Concerts. The concierge will be mobile throughout the event to treat clients and their guests to an exclusive experience by providing quality assurance responsibilities prior to doors opening, learning and sharing event menu offerings, educating guests about the level and club amenities as well as attending to each of our guests’ varied requests throughout the evening.
What You’ll Do:
* Prepare the Terrace Suites, Charter Suite Clubs & Theater Box prior to doors opening to ensure the experience is exclusive and distinctive.
* Welcome, support and service Terrace Suite, Charter Suite Club, & Theater Box clients and their guests.
* Communicate & ensure resolution for food & beverage needs, cleanliness, directional needs and special requests throughout the event.
* Assist the premium team with gathering menu feedback and information sharing regarding clients and their guests from designated Premium areas.
* Serve as the main point of contact for select Rodeo & Frost Bank Center Concerts
Who You Are:
* Ability to prioritize multiple tasks.
* Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.
* Demonstrate poise, tact and diplomacy.
* Strong teamwork aptitude required.
* Strong customer service skills required.
* Strong good oral and written communication skills
* The ability to work independently and coordinate multiple tasks.
Physical Requirements:
* Stand/Sit/Walk for long periods of time.
* Ability to...
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 13
Posted: 2025-05-22 08:57:03
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Provide excellent customer service to the general public regarding PSTA’s services. Interact with customers on the phone from PSTA’s call center, and in person at PSTA’s bus terminals in Pinellas County.
Essential Functions
Answers phones and gives detailed information to the public about using the PSTA bus system; reads maps and utilizes GoogleTransit to give directions.
Sells fare cards, tokens, special event tickets and processes Photo Identification Cards for employees and the public at PSTA Customer Service centers, and performs cashiering duties.
Provides accurate, up-to-date route and schedule information, and accurate information to PSTA’s TD and Medicaid Clients.
Distributes and sells tickets to TD and Medicaid Clients.
Utilizes TTD/TTY (hearing impaired) equipment.
Receives and records calls regarding customer complaints, routes them to appropriate personnel, or personally rectifies the complaint if possible.
Stays informed on changes in service or new service; communicates with PSTA’s Transportation Department regarding detours, breakdowns of equipment and other important information.
Performs other duties as assigned.
Minimum Qualifications
Education: High school diploma or G.E.D.
supplemented by training in telephone techniques or customer service.
Experience: One (1) year experience as a customer service representative, receptionist, or other related clerical work where duties involved extensive public contact.
Desired Qualifications:Experience working in a call center environment, providing information and answering customer inquiries. Stable job history. Bilingual English/Spanish is a plus.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: Business telephone equipment; general office procedures; basic computer operations, POS system, and cash handling experienced required.
Abilities: Answer telephone inquiries in an efficient and courteous manner; establish and maintain effective working relationships with all employees and the general public; perform routine clerical duties; perform basic mathematical computations; perform data entry tasks utilizing personal computer hardware and software; learn PSTA routes.
PSTA is a Drug Free/Smoke Free Workplace.
PSTA is an Equal Opportunity Employer - M/F/D/V
See Job Description
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Type: Permanent Location: St. Petersburg, US-FL
Salary / Rate: Not Specified
Posted: 2025-05-22 08:53:58
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
Professional
All Job Posting Locations:
Pune, Maharashtra, India
Job Description:
Position Job Title: International Customer Service Executive
Scope: Supply Chain MedTech BU: Surgery, CSS, Mitek
SECTION 1: JOB SUMMARY
The purpose of this position is to build outstanding partnerships with our global internal customers (JNJ Affiliates; EMEA, LATAM, APAC, NA) and ensure state of the art delivery of services relating to the MedTech franchises distribution such as Surgery, CSS, Mitek.
SECTION 2: DUTIES & RESPONSIBILITIES
*
* Build collaborative partnerships with Business Partners
+ Develop customer relationships with Affiliates, acting as the Single Point of Contact (SPoC) and develop knowledge and understanding of the Affiliates’ market
+ Work closely with internal customers (Affiliates, Supply Planning, Warehouses, Finance, Quality, Regulatory etc.)
* Relentless focus on Customer Service
+ Responsible for Order Management, either through Direct Replenishment Process (DRP, replenishing Affiliates’ inventory considering forecast, demand, inventory & supply) or through Internal Sales Orders, entering Affiliates’ sales orders according to shipment schedule.
+ Provide supply and shipment information: provide order status, expected delivery dates, ensure timely shipping, pro-actively inform customer on possible future issues, liaise with planning to provide a perfect service in line with customer profile
+ Liaise with functions to execute the different services to Affiliates (Returns/Inter Company Pricing creation/Ship-to creation, etc)
+ Propose solutions for complex problems and process improvements
+ Managing the different events (stock builds, tenders, year-end)
+ Participate in the Key-user community and cross functional projects
+ Responsible for achieving targets set (e.g.
timely order processing, maintenance of open orders)
+ Train new team members and give feedback to the supervisor.
* Significant Focus on Quality
+ Review and update all SLA’s, SOP’s, procedures and work instructions in Adaptiv when needed
+ Train markets on logging accurately logistic complaints.
+ Issue and follow up of credit- and debit notes to the country in case of justified customer c...
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Type: Permanent Location: Pune, IN-MH
Salary / Rate: Not Specified
Posted: 2025-05-20 08:30:50
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Olympia WA box plant facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Supervisor.
The ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times.
A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail.
Location : This is an onsite role based at our Olympia WA plant.
Schedule : Standard business hours; 8am to 5pm PST, Monday - Friday, with flexibility as needed based on customer demands.
Our Team
Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
We value people who are safety conscious, self-motivated, confident, articulate, humble, and have integrity.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production related data
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Create new items and manage new items through the production process
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* Customer Service experience in a manufacturing industry
* Experience utilizing Excel spreadsheets
* Experience working with cross-functional teams and vendors
* Experience with record-keeping management/documentation
* Flexible to work a schedule needed to support the business including overtime as needed
What Will Put You Ahead
* Corrugated industry experience
* Experience using Kiwi, Kiwi FFF and or PCS
We expect this role to pay between $25 - $28/hour based on experience.
This role is not open to sponsorship.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo...
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Type: Permanent Location: Olympia, US-WA
Salary / Rate: Not Specified
Posted: 2025-05-17 08:17:40
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Position Summary:
The Client Success Specialist (CSS) is a vital member of the Client Success team—the cornerstone of Penn Foster Group’s B2B/Enterprise Solutions business.
In this role, you will manage a portfolio of client accounts with full ownership of service delivery, stakeholder communication, and financial outcomes.
Working closely with an experienced Client Success Manager (CSM), you’ll develop your skills in client relationship management while ensuring high levels of client satisfaction, renewal, and growth.
This role offers a unique opportunity for an emerging professional who values autonomy, collaboration, and making a measurable impact within a growing and mission-driven team.
Essential Job Functions:
* Serve as the primary liaison between assigned clients and internal teams, advocating for client needs and ensuring delivery of value.
* Proactively manage and renew contracts, aligning terms with client goals and business priorities.
* Build consultative, strategic relationships with client stakeholders to drive engagement, retention, and expansion.
* Analyze and communicate performance data to support decision-making and demonstrate ROI.
* Lead regular business reviews that align program outcomes with client objectives.
* Expand strategic relationships by identifying key contacts within client organizations.
* Develop deep expertise in client preferences and program pathways to better tailor solutions.
* Partner with internal stakeholders across Sales, Marketing, Product, Academic, and Student Support to coordinate delivery.
* Track and communicate client trends, pain points, and successes to inform proactive service.
* Gather and elevate client feedback to influence product and service enhancements.
* Surface account growth opportunities and collaborate with your manager to pursue them.
* Maintain consistent stakeholder communication with timely updates and account reporting.
Knowledge, Skills, Abilities:
* Customer-centric mindset: Able to view relationships through the lens of decision-makers, students, and influencers alike, creating tailored, consultative solutions.
* Project management: Comfortable managing multiple priorities and timelines, while following structured processes to ensure delivery and quality.
* Communication skills: Skilled at storytelling with data—able to craft compelling narratives that reinforce value, build trust, and drive action.
* Adaptability: Agile in the face of change; proactive and comfortable with ambiguity.
* Analytical thinking: Proficient in using performance data to generate insights and recommend strategies.
* Influence and leadership: Able to guide client conversations and internal coordination without direct authority.
* Growth mindset: Eager to learn, grow, and push beyond comfort zones to continuously improve performance and client outcomes.
About Us: At Penn Foster Group, we a...
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Type: Permanent Location: Chandler, US-AZ
Salary / Rate: Not Specified
Posted: 2025-05-15 08:19:27
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Company Name: PBS Systems
Job Location: Calgary, Alberta
Job Type: Full-time, Permanent
No.
of Openings: 01
Internal Job Title: Team Lead - Smart Client
Reports To: Director of Support Operations
Job Requirement(s): Up to 2 weeks of travel within Canada and the US
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
The Role:
The Smart Client Implementation Team has been created with the goal to migrate most of our customers to the Smart Client deployment method of our V10 software from either Remote App or Remote Desktop Services.
The Smart Client Team Lead will lead the team of Smart Client Technical Support Representatives that will work on migrating customers both remotely and onsite.
The team will facilitate all aspects of the migration, Icon installation, printer setup, peripheral setup, and testing with the end users.
The Team Lead will ensure proper planning and communication is established.
This position is based in our Calgary Tech Centre Office and is NOT a remote or Hybrid opportunity.
Duties and Responsibilities
Work Force Management
* Participates in weekly interdepartmental meetings with the Director of US Operations and/or Smart Client Program Manager to review project status, discuss issues and future needs.
* Supervises the assigned SC staff including planning, appointing, directing and evaluating work in this area.
* Participates in Interviews and provides recommendations for hiring staff to meet corporate requirements.
* Performs annual evaluations for assigned SC staff.
Project Management
* Prepare and execute department schedules and oversee execution from start to finish.
* Communicates with customers to schedule installs and address any concerns.
* Oversee projects in the Smart Client department to ensure that all work is finalized for each install and any required follow-up is completed. Any concerns with performance are escalated to the department’s Program Manager.
* Develops a proficiency in how the v10 software addresses the following to ensure installation process is optimized to minimize issues:
* RDP connections
* printers and other peripherals
* payroll integration
conn...
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Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2025-05-14 11:18:37
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At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives.
We take pride in the care and excellent service provided by our call center staff.
We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Variety is the spice of life, and we have it in spades!
As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.
Service incoming customer calls following established policies and procedures in an efficient and quality manner.
RESPONSIBILITIES
* Ensure every transaction is processed correctly by confirming transaction with caller to ensure a mutual understanding.
* Identify opportunities to grow customer relationships with bank through referral programs.
* Utilize all available resources, and communication skills to resolve customer inquiries or issues to avoid escalation to extent possible.
* Complete all training requirements on time.
* Identify process improvement ideas with CIC management team.
* Become a candidate to act as a peer coach for new hire representatives.
* Communicate system issues promptly to management.
* Other duties as assigned by CIC management team.
QUALIFICATIONS
* High School diploma required (4 year college degree or equivalent work experience preferred)
* Fluency in Spanish or Portuguese strongly preferred.
* Basic understanding of banking or finance
* Good communication, problem solving, and organizational/time management skills required
* Prior customer service experience preferred.
Prior sales experience a plus.
* Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance
Our goal is to offer our colleagues the most generous benefits package possible.
We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.
Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!
At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected vet...
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Type: Permanent Location: Franklin, US-MA
Salary / Rate: Not Specified
Posted: 2025-05-14 10:30:15
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About CORE
CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.
With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
Job Summary
The Training Specialist in the Member Services department plays a crucial role in enhancing the skills and knowledge of the team.
This position is responsible for designing, implementing, and evaluating comprehensive training programs tailored to meet the needs of employees.
The specialist ensures that staff members are well-equipped to deliver exceptional service to the cooperative's members.
In addition to training responsibilities, this role involves software testing for new systems within the department.
The specialist collaborates with the IT team to conduct thorough testing, identify potential issues, and provide feedback for system improvements.
Essential Duties and Responsibilities
* Develop and deliver training programs for new and existing staff members.
* Responsible for assigning and tracking completion of training programs for individuals and employee groups.
* Evaluate the effectiveness of training programs and make necessary adjustments.
* Provide ongoing support and coaching to employees to ensure continuous improvement.
* Conduct needs assessments to identify skill gaps and training needs.
* Collaborate with department managers to align training programs with organizational goals.
* Maintain training records and track employee progress.
* Assist in the development and updating of training materials and resources.
* Perform software testing and provide feedback to the IT team on new systems.
* Identify and troubleshoot issues during software testing and ensure resolution.
* Stay updated with industry trends and best practices in training and development.
* May be required to answer member contacts as needed
Minimum Qualifications of Position
* High school diploma or equivalent certificate required
* Proficiency in contact center customer service, typically attained through one or more years of experience, or equivalent experience/education required.
* Prior Experience in classroom training and presentation skills.
* Proficient with position-specific software and applications is preferable.
* Competent with Microsoft Office: [Excel, Word, Outlook, PowerPoint.]
* Competent with general office equipment.
Knowledge and Skills
* Integrity: exhibiting a high degree of integrity and honesty.
* Diplomacy: using appropriate diplomacy and tact with employees, members, members and other contacts.
* Communication: ability to effectively read, write and speak the English language to communicate in a clear, straightforward, and professiona...
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Type: Permanent Location: Sedalia, US-CO
Salary / Rate: 28.455
Posted: 2025-05-13 08:10:31
