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The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Service Center Representative
Job summary:
This position ensures service and responsiveness for Nelson Laboratory clients.
It includes fielding customer calls and building customer relationships through excellent communication and availability.
This position will also be focused on learning client needs and providing proactive solutions.
Essential job functions:
Section Responsibilities
* Answer inbound calls from clients with high energy and positivity
* Ensure first-answer service and responsiveness for Nelson Laboratories clients.
* Communicate effectively with clients to identify needs and provide proactive solutions.
* Communicate status updates to sponsors with ongoing communication regarding testing
* including technical details of our testing services.
* Guide clients on how to use Nelson systems more effectively.
* Assist with the Customer Loyalty Program
* Perform other duties as assigned.
Regulatory Compliance
* Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc).
* Know and follow company policies and procedures.
Professional Development
* Complete required training on time.
Job requirements:
* Outstanding Customer Service Skills
* Strong Communication Skills
* Ability to learn and master technical details of the company’s testing and operations
* Computer Skills: Knowledge of Microsoft Office, Email and Excel.
* Time Management Skills
* Problem Solving Skills
* Attention to Detail
* Multi Task Driven
Education and experience requirements:
* High School diploma and two years NLI or applicable customer service experience or A.A.
/A.S or B.A./B.S.
degree (Public Relations, Communications, Business, or applicable degree strongly preferred.)
Physical Requirements:
Must be able to sit for extended periods of time, must be able to be on the phone with clients and internal staff for extended periods of time.
Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®.
Sterigenics is a leading global prov...
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Type: Permanent Location: Taylorsville, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-22 08:51:47
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Your Job
Georgia-Pacific is hiring for a Product Support Specialist to join our Technical Services team!
This role will work out of our offices in Decatur, GA and Atlanta, GA.
Our Team
The Technical Services team at Georgia-Pacific Building Products is dedicated to supporting our customers and partners with expert building product guidance and responsive warranty claims support.
As a customer-facing group within the Innovations team, we collaborate across the business to deliver solutions that drive value and build trust.
Join us and help shape the future of building products through service, innovation, and teamwork.
What You Will Do
Technical Product Support:
• Provide technical support for Georgia-Pacific Building Products (gypsum, structural
panels, lumber)
• Manage inbound inquiries (phone calls and emails) from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization
Claims Processing:
• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records
Data Analysis:
• Analyze data and provide insights on customer trends, product trends and claim trends
Who You Are (Basic Qualifications)
* Work experience in product support, claims processing, customer service, or similar.
* Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
* Strong written and verbal communication skills; able to prepare clear technical summaries and customer-facing status updates.
* Ability to travel up to 15%.
What Will Put You Ahead
* Associate's degree
* Experience with Salesforce.com or similar CRM systems.
* Background in commercial construction engineering, building science, product design, or technical consulting.
* Claims management experience.
* Data-analysis skills (Excel pivot tables, graph, and charts or equivalent).
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We ...
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Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-22 08:20:13
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Your Job
Georgia-Pacific is hiring for a Product Support Specialist to join our Technical Services team!
This role will work out of our offices in Decatur, GA and Atlanta, GA.
Our Team
The Technical Services team at Georgia-Pacific Building Products is dedicated to supporting our customers and partners with expert building product guidance and responsive warranty claims support.
As a customer-facing group within the Innovations team, we collaborate across the business to deliver solutions that drive value and build trust.
Join us and help shape the future of building products through service, innovation, and teamwork.
What You Will Do
Technical Product Support:
• Provide technical support for Georgia-Pacific Building Products (gypsum, structural
panels, lumber)
• Manage inbound inquiries (phone calls and emails) from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization
Claims Processing:
• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records
Data Analysis:
• Analyze data and provide insights on customer trends, product trends and claim trends
Who You Are (Basic Qualifications)
* Work experience in product support, claims processing, customer service, or similar.
* Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
* Strong written and verbal communication skills; able to prepare clear technical summaries and customer-facing status updates.
* Ability to travel up to 15%.
What Will Put You Ahead
* Associate's degree
* Experience with Salesforce.com or similar CRM systems.
* Background in commercial construction engineering, building science, product design, or technical consulting.
* Claims management experience.
* Data-analysis skills (Excel pivot tables, graph, and charts or equivalent).
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We ...
....Read more...
Type: Permanent Location: Decatur, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-22 08:20:12
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* 3+ yrs of experience
* Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
* Basic understanding of Windows Servers.
* Exposure to interacting with international clients.
* Hands-on experience in application / product support.
* Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.
* Has software support experience demonstrating troubleshooting / analytical skills.
* Has understanding of software development life cycle.
* Has experience with managing healthcare interfaces using HL7.
* Has experience in troubleshooting performance-related issues.
* Has experience in working effectively both in a team environment as well as independently.
* Has good written and oral communication skills along with strong customer service skills.
Responsibilities:-
* Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
* Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of
system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
* Track and document inbound support requests and ensure proper notation of customer problems or issues.
* Document problems and solutions to train lower-level support on how to properly address customer or
product problems.
* Document issues and customer requests, following standard operating procedures and meeting SLAs.
* Communicate with the product development department to improve on the current design or to identify possible
problems with the design.
* Stay abreast of current technology in products, design changes, and new products offered.
* Position may require participation in after-hours and on-call support.
Good to Have:
* Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.
* Attained multiple Allscripts/Altera and external (i.e.
Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
* Has knowledge in configuring and using one or more Sunrise applications or components.
* Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.
3+ years of experience.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 247942
Posted: 2026-05-21 08:22:19
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Your Job:
You will perform a wide variety of duties to interpret, analyze, coordinate, enter, and follow up on sales orders and shipments; maintain sales records and files; and provide customers with accurate technical, pricing, and delivery information.
You will ensure order accuracy before release for production, coordinate across sales, engineering, and production, and proactively manage order-related issues to meet customer commitments.
Our Team: You will join the Customer Service & Sales Operations team that partners closely with outside sales, account managers, production planning, engineering, and accounting to deliver on customer expectations.
The team is focused on on-time delivery, clear communication, and continuous process improvement.
What You Will Do
* Serve as the primary point of contact for assigned customer orders, ensuring orders are interpreted correctly and entered accurately into the ERP system before release for production.
* Validate pricing, payment terms, delivery schedules, and warranted quality/flowdown codes; escalate and coordinate with internal stakeholders when clarifications or exceptions are required.
* Proactively manage order health by monitoring open order reports, submitting lead-time requests to schedulers/planners, and initiating change orders or expedite actions to prevent or resolve delivery issues.
* Prepare and issue sales order acknowledgements, quotes, and customer communications with clarity and timeliness to build customer confidence and reduce downstream errors.
* Support account managers with customer escalations, schedule adjustments (pull-ins/push-outs), and coverage during PTO or absence to ensure continuity of service.
* Collaborate with sales, marketing, engineering, and production to provide technical application guidance and to communicate significant customer developments across departments.
* Maintain and update customer accounts and documentation in accordance with accounting and company procedures; assist with reproms and catalog requests as needed.
* Act as backup to the main switchboard or perform additional clerical duties that support the sales and service objectives of the department.
Who You Are (Basic Qualifications)
* High school diploma or equivalent.
* Two or more years of related experience in sales order entry, customer service, or supply chain coordination, or an equivalent combination of education and experience.
* Proficient with ERP/order-entry systems and comfortable entering and auditing purchase orders, acknowledgements, and change orders.
* Strong written and verbal communication skills; able to read and interpret documents, write routine correspondence, and communicate with internal teams and customers clearly and professionally.
* Comfortable performing basic business math (discounts, percentages, delivery calculations) and applying common-sense problem solving in standardized situations.
What...
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Type: Permanent Location: Georgetown, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-21 08:04:13
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Your Job
Smiths Interconnect, a Molex company, is seeking a Customer Service Representative who is detail-oriented and reliable to join our team in Irving TX.
Our Team
Assist in driving sales and revenue through continued inside sales and marketing efforts while meeting or exceeding customer expectations.
Use all principles of good salesmanship, including selling and servicing via telephone and email..
Support the Tech Sales and Account Managers in all Sales efforts.
Work with all internal departments to resolve customer issues to ensure customer satisfaction.
What You Will Do
* Act as the point of Contact along with Account Managers to ensure a fast response to all inquiries, internal and external.
* Work as part of the sales team, which includes Tech Sales and Planners, to insure on-time delivery goals are met, track customer orders, and advise customers on late items.
* Responsible for Contract Review in Salesforce to ensure all Smiths requirements are met; Process, prepare and follow-up on quotes.
* Ensure that the product is returned for repair or credit is handled with priority.
* Meet the 24Hr to 48Hr Sales goals for response time on data entry of orders and quotes.
* Research status of orders, process expedites, reschedules, returns of material.
* Refer qualified leads to appropriate Tech Sales Engineer or Sales that do not meet inside sales criteria.
* Manage inside sales and business relationships within assigned region.
* Participate in conference calls between internal groups to provide timely updates to the sales orders, cases, etc.
* Adhere to the appropriate departmental sales processes, procedures, and policies.
* Provide backup support to other Inside Sales Representatives as needed, including delegating the workload.
* Produce reports as needed and required.
* Other work-related duties as assigned.
Who You Are (Basic Qualifications)
* 2-3 years Insides Sales experience, in the Semiconductor Industry preferred
* 2 years College, preferred
* Strong computer skills, including Word and Excel.
* Detailed Oriented
* ERP Experience- Epicor ERP Preferred
What Will Put You Ahead
* Ability to drive change and improvements
* Ability to organize, plan and prioritize tasks effectively to achieve targets.
* Salesforce experience
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectiv...
....Read more...
Type: Permanent Location: Irving, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-21 07:45:47
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Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
034248 Customer Service Manager (Open)
Job Description:
The Customer Service Manager is responsible for leading the customer service function to deliver an exceptional customer experience while driving operational efficiency, team performance, and continuous improvement.
This role oversees customer service operations, develops and coaches high-performing teams, and partners cross-functionally with Sales, Supply Chain, Operations, Finance, and other business functions to ensure timely and effective resolution of customer needs.
The Customer Service Manager plays a key leadership role in building strong customer relationships, improving service delivery processes, establishing performance standards, and driving a culture of accountability, collaboration, and customer focus across the organization.
Key Responsibilities
* Lead and manage the day-to-day operations of the Customer Service function, ensuring high levels of customer satisfaction and service performance.
* Recruit, develop, coach, and lead customer service professionals, fostering a positive and high-performing team environment.
* Establish and monitor customer service KPIs, service standards, and operational metrics to drive continuous improvement and accountability.
* Manage escalated customer issues and complex service situations, ensuring timely resolution and strong customer relationships.
* Partner closely with Sales, Operations, Supply Chain, Finance, and Logistics teams to align on customer priorities and business objectives.
* Develop, implement, and maintain customer service policies, procedures, and best practices to improve operational efficiency and customer experience.
* Analyze customer feedback, service trends, and operational data to identify improvement opportunities and implement corrective actions.
* Lead process improvement initiatives focused on responsiveness, order management, communication, and customer satisfaction.
* Communicate departmental goals, expectations, and performance results while supporting employee development, engagement, and retention.
* Support strategic customer initiatives, business reviews, and service-relat...
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Type: Permanent Location: Delaware, US-OH
Salary / Rate: Not Specified
Posted: 2026-05-20 08:16:54
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Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
034247 Customer Service Representative (Open)
Job Description:
ROLE OVERVIEW: Respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works mostly independently.
Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures.
May also be assigned to more complex and/or important products, services, and promotions.
Major Responsibilities
* Serves as the primary contact between Greif and its customers.
* Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer.
* Receives customer orders (via e-mail or telephone) and assures accurate and timely entry into applicable ERP software.
* Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc.
* Manage transportation and logistics regarding customer deliveries, dispatching, and coordinating outside freight using our Freight Management System.
* Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures.
In conjunction with those internal resources, secures authorization for the return of materials, initiates returned sales procedure, and prepares credit requests.
* Responds to customer requests for samples or specifications and other services.
Involves field sales personnel as appropriate.
* Assist in resolving and preparing documents for billing corrections.
* Assists in setting up new customer accounts.
* Assists in the orientation and training of other employees as requested.
* Develop knowledge of products, policies, and procedures necessary to perform job duties.
* Maintains excellent records.
* May participate in problem-solving teams for continuous process improvement.
* Review inventory levels with sales representatives to minimize inventory orders
*...
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Type: Permanent Location: Woodbine, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-19 08:32:14
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The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Reporting to the Customer Service Director, the Customer Service Delivery Manager is dedicated to championing the customer experience by remotely overseeing all customer service activities performed by the local customer service teams.
This role is focused on ensuring that every customer interaction is positive and solutions-oriented, with a commitment to understanding and exceeding customer needs.
Responsibilities include hands-on oversight of daily customer service operations, proactively maintaining and enhancing customer satisfaction, and developing and supporting high-performing teams.
Duties and Responsibilities
Team Leadership:
* Act as the primary subject-matter liaison for customer service teams, handling inquiries, resolving concerns, and maintaining high levels of satisfaction with our customers.
* Mentor, train, and motivate existing and new customer service team members on both new and established workflows to maintain efficient and effective operational practices.
Customer Service Relationship Management:
* Serve as the subject matter expert, overseeing and executing routine onboarding processes for all new customers within the designated region with cross-functional teams to ensure a successful onboarding.
* Manage the development and execution of customer communication content templates of customer communications including and not limited to planned or unplanned service interruptions.
* Acts as the primary point of contact for customer service concerns for the customers within the region and our commercial operation and sales teams.
* Owns the close loop process for the CSAT responses with the customer and local site.
* Responsible for training customers on digital tools including OpenDoc, GPS, and any digital systems utilized
Service Operations Oversight:
* Lead the daily customer service activities, guaranteeing timely execution, adherence to quality standards, and resolving any issues that fall short of target objectives.
Responsibilities include, but are not limited to, digital tools adoption, routine processing, PO management, and CS...
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Type: Permanent Location: Oak Brook, US-IL
Salary / Rate: Not Specified
Posted: 2026-05-19 08:27:45
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Your Job
Flint Hills Resources (FHR) is seeking a Customer Technical Representative to support our Asphalt Business in Rosemount, MN.
In this role, you will partner across the business to drive value and support operational success.
We are looking for individuals who are motivated to create long-term value, challenge the status quo, and find fulfillment in their work.
The ideal candidate will be comfortable and capable of building relationships with customers, vendors, internal teams, and regulatory partners while communicating effectively and confidently.
We are looking for a self-starter who is flexible, motivated, and driven to create long-term value through collaboration and continuous improvement.
The successful candidate will also bring strong analytical and mechanical aptitude, a commitment to Environmental, Health, and Safety standards, and a high level of integrity and compliance focus.
This role offers a flexible 9/80 work schedule, which may provide every other Friday off depending on workload and business needs.
Our Benefits Package Includes:
* Bonus eligible!
* Automatic 401K company contribution and competitive match program
* Excellent Health benefits
* Potential Tuition Reimbursement
* (3) weeks' vacation to start
* All necessary PPE is provided by the company
Our Team
You will be part of a team that provides technical support across fourteen asphalt terminals throughout the Midwest, focusing on product quality, compliance, troubleshooting, and continuous improvement.
The team also partners closely with customers to support product performance and application.
As a privately owned company, our compensation philosophy is based on the value you create, offering you the opportunity to make a meaningful impact and grow your career.
What You Will Do
* Collaborate with cross-functional teams, including marketing, terminal leadership, operations, laboratory personnel, and corporate stakeholders
* Deliver technical guidance and support to customers on product application, performance, and issue resolution
* Represent the organization when interacting with State DOTs, customers, contractors, and vendors
* Provide technical support across multiple terminal locations to ensure consistent product quality, performance, and compliance
* Evaluate raw materials, develop and refine product formulations, and optimize processing methods
* Troubleshoot production and quality issues while driving continuous improvement and waste reduction initiatives
* Participating in industry associations to stay informed on trends and apply best practices
* Build and maintain long-term relationships with internal and external stakeholders to support business objectives
* Ensure quality and compliance standards are consistently met across products and operations
* Travel up to approximately 25%, including overnight travel, to support terminals and customer needs
Who You Are (B...
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Type: Permanent Location: Rosemount, US-MN
Salary / Rate: Not Specified
Posted: 2026-05-19 07:58:47
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Job Description:
Location: Indianapolis, IN.
This is a hybrid position with 1 day work from home.
Shifts: Monday - Friday: 10am ,11am, or Noon EST start time.
Wednesday - Sunday 1pm Start Time
*8-hour shift and a 30-minute lunch break.
Compensation: $18
Company Overview
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America.
Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.
Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.
Summary
The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.
Responsibilities
* Answer inbound calls regarding locate requests, rescheduling, community standards, damages, etc.
* Perform data entry and other administrative functions
* Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely communication of the tickets to the appropriate USIC staff
* Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary
* Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system
* Call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field
* Assist with projects and other administrative tasks as needed based on business needs
Requirements
* Ability to utilize computers and other office equipment
* Must be proficient in Microsoft Office, Excel and Outlook
* Excellent customer service skills
* Must be detail oriented and able to multi-task
* Excellent oral and written communication skills
* Excellent organizational skills
* Ability to work in a multi-line phone system environment
* High school education or equivalent; some college preferred
* Data entry experience preferred
* Reliable transportation required
We are an Equal Opportunity Employer.
Veterans are encouraged to apply.
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: 18
Posted: 2026-05-19 07:42:21
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Customer Account Coordinator
Location: Onsite in Martinsville, VA
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Martinsville, VA.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply cha...
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Type: Permanent Location: Ridgeway, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-19 07:34:52
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P3- Sr Technical Support Consultant for Paragon Patient Accounting team.
Job Profile:
Responsibilities
* Document issues and customer requests, following standard operating procedures and meeting SLAs.
* Explain and demonstrate application issues to product development teams and convey customer
* Develop training content for customers and support team members.
* Write and execute Structured Query Language (SQL)
* Work Revenue Cycle issues, Patient Accounting, and claims.
A successful candidate would possess the following qualities:
* Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on revenue cycle.
* Solid analytical, research, and time-management skills with great attention to detail.
* Excellent verbal and written skills interacting with development teams and clients.
* Self-driven and a fast learner in a demanding environment.
* Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.
Qualifications
Academic and Professional Qualifications:
* Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials.
Mandate Experience
Minimum of 5 years relevant working experience in US revenue cycle/Claims Management.
US Accounting experience would be good to have.
Working Arrangements:
* Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift)
* Able and willing to work after-hours, on-call and/or holidays
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Type: Permanent Location: Pune, IN-MH
Salary / Rate: 447204
Posted: 2026-05-18 07:35:11
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Your Job
KBX is searching for a Customer Service Representative out of our Green Bay, WI office Monday through Friday, to work directly with customers, carriers, and across other KBX teams to provide exceptional customer service.
The successful candidate will have excellent customer service, communication, and organizational skills as well as a high degree of initiative to find and drive solutions for our customers.
Our Team
Our team manages the scheduling, rescheduling, and tracking of full truck shipments with a strong customer focus and a solution-driven mindset.
We build lasting relationships to become our customers' preferred logistics partner, creating virtuous cycles of mutual benefit for all involved.
What You Will Do
* Communicate with external customers and carriers to schedule, manage, and support delivery appointments and post-delivery documentation needs, including Proof of Delivery (POD) requests
* Partner cross-functionally with internal teams and external stakeholders to resolve missed deliveries, service-sensitive issues, and documentation gaps in a timely and professional manner
* Track load statuses and POD completion, providing clear, timely updates to internal and external customers
* Analyze trends, workflows, and key performance indicators to identify opportunities for improvement, increase efficiencies, and eliminate waste
* Maintain and update standard operating procedures and documentation related to delivery coordination and POD processes
* Effectively prioritize workload, adapt to changing business needs, and support operational demands by taking on various tasks as needed
Who You Are (Basic Qualifications)
* Experience working with customers
* Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook
What Will Put You Ahead
* Experience working in the Supply Chain or Logistics or Transportation industry
* Experience partnering across departments to coordinate logistics and supply chain activities
* Experience using a transportation management systems (TMS) or logistics software to track and manage loads
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
KBX Logistics, a Koch company and global leader in transportation, offers w...
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Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-16 08:37:16
-
Company Name:
PBS Systems
Job Location:
Spanish Fort, AL, Dubuque, IA, Arlington TX
Job Type:
Full-time, Permanent
No.
of Openings:
01
Job Requirement(s):
Internal Job Title:
Travel across Canada and USA up to one week per month
Sales Support Analyst - Tier 1
Reports To:
Team Lead, Sales Support
PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”
The Opportunity:
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America.
Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth.
Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role:
PBS Systems is looking for a Sales Support Analyst to join our Client Services team.
As a Sales Support Analyst, you will provide excellent support to our new and existing customers in the Sales module of our software.
By assisting customers during development, install and training processes of their new dealership software.
You will be assisting the customer with new software install training as well as online/on the phone assistance.
Responsibilities:
* Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
* Logging and documenting all customer interactions within our ticketing system and escalating matters as required
* Collaborating with other groups/departments to streamline service delivery
* Identify opportunities to drive process improvements that positively impact the client’s experience
* Develop knowledge and understanding of our software and the supporting Infrastructure
* Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months
* Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
* Achieving and exceeding KPI targets and other metrics defined by the department
* Available to travel at least one week per month throughout the US and Canada
* Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
* Commit to ongoing personal development and cross-training as recommended by your Team Lead
* Achieve program certification within your primary group within 9 months and additional program certification(...
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Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-16 08:29:05
-
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Bradford box plant.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
Location : This is an onsite role based at our Bradford, PA plant
Schedule : Our CACs operate on an 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.
Our Team
G-P Bradford is a manufacturer of corrugated boxes and sheets.
We run 3 shifts Monday through Friday with approximately 100 employees in the facility.
The Customer Account Coordinator will work on a team with other CACs and will report to the Customer Service Manager.
We embrace a culture of humility, respect, and integrity.
We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment.
Our goal is to be the preferred partner for both our customers and our employees.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
* Manage inventories for effective production review and planning
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers
* Periodic customer visits to conduct business reviews or onboarding activities
* Create new items and manage new items through the production process
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of Customer Account Management experience
* Comfortable using all Microsoft Office products
* Intermediate experience using Excel (creating and utilizing formulas and spreadsheets to track, calculate, and analyze data)
* Record-keeping management/documentation experience
* Experience working with cross-functional teams and vendors
* Record-keeping management/documentation experience
What Will Put You Ahead
* Inventory management experience
* Experience coordinating shipments with logistics/shipping departments
* Experience in a manufacturing, industrial, warehousing, distribution, or packaging environment
At Koch companies, we are entrepren...
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Type: Permanent Location: Bradford, US-PA
Salary / Rate: Not Specified
Posted: 2026-05-15 08:21:09
-
Altera, a new member of the N.
Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.
These include the Sunrise™, Paragon®, TouchWorks®, Opal, STAR™, HealthQuest™ and dbMotion™ solutions.
At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.
A new age in healthcare technology has just begun.
Overview
Are you looking for a job where you can make an everyday impact in someone else’s life? Do you get a thrill when solving complex problems? Are you a clinician who wants to work on building the next generation of EHRs to improve patient care and end user work experience? As a Senior Technical Support Consultant at Altera Digital Health, your work makes a difference to patients and the hospital staff.
You will be responsible for handling and diagnosing sophisticated application issues, working directly with hospital IT personnel, and partnering with Altera solution managers and third-party vendors to modify and build application and content configuration.
Responsibilities
Primary Responsibilities
* Diagnose and resolve complex software problems in the areas of system configuration/setup, product functionality and bugs/enhancements.
* Modify and build application and content configuration.
* Document issues and customer requests, following standard operating procedures and meeting SLAs.
* Explain and demonstrate application issues to product and solutions teams and convey customer requests.
* Communicate with solution management teams to improve on current design or to identify potential problems.
* Develop training content for customers and support team members.
* Mentor junior team members.
* Work with members from other teams to analyze the clinical impact of software issues and enhancements.
The successful candidate will possess the following qualities:
* Accountable with strong desire and determination to resolve complex issues.
Able to prioritize and recognize the impact of the issue on patient care.
* Solid analytical, research, and time-management skills with great attention to detail.
* Excellent verbal and written skills interacting with solutions teams and clients around the globe.
* Self-driven and a fast learner in a demanding environment.
* Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.
Qualifications
Academic and Professional Qualifications:
* Degree or diploma in Computer Science/Information Technology/Information Management
Experience:
* Minimum 5 years’ experience in supporting Sunrise software or minimum 3 years’ experience in proprietary technology of Sunrise reports and MLMs
* Advanced level knowledge of relatio...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: Not Specified
Posted: 2026-05-14 09:34:02
-
Lynden Logistics is looking for an Operations Agent to join our Domestic Operations team in Honolulu, HI.
As our Operations Agent, you’ll support the full life cycle of our freight shipping services – from price quoting to final delivery. This is a safety sensitive position.
Pay Range: $20-$28 per hour
Position Schedule: Monday - Friday | 7:00 AM - 4:00 PM
What you’ll be doing:
* Process shipment documentation such as bill of ladings (BOLs), delivery manifests, and safety data sheets.
* Track and trace shipments and enter delivery reporting updates into our operational system
* Support timely client and vendor billing/collections operations
* Assess, analyze, and problem solve complex, gray-area shipping situations while meeting company and customer expectations
* Provide outstanding, friendly service through daily communication with internal and external customers
* Maintain compliance with HAZMAT, IATA, and DOT regulations, SOPs, and company standards
* Support our warehouse operations by loading, unloading, and staging freight as needed
Benefits you can look forward to:
Discretionary Bonus Program – Additional bonuses paid out depending on job and company performance
Healthcare – Medical, dental and vision plans with employee contributions as low as $5 for you and your family
Paid Time Off – 17 days paid time off, PTO days increase with years of service
Holidays – 6 paid holidays and 2 floating holidays
Retirement Plan – 401K with up to 50% of the first 6% contributed matched Tuition
Tuition Reimbursement Program – Up to 50% of educational expenses reimbursed after 1 year of service
Extras – Life Insurance, Health and Wellness Program, Accidental Death & Dismemberment Insurance, Long Term Disability Coverage and Employee Assistance Program at no cost to you!
To succeed in this role, you’ll need these skills:
* Previous experience with HAZMAT, IATA, and DOT regulations
* Excellent communication and customer service skills
* High attention to detail and accuracy in data entry and documentation
* Proficiency with Microsoft Office and a willingness to learn new operational systems
* Strong mathematical aptitude for pricing, weights, and measurements
* Ability to read and interpret tariffs, procedures, and operational documents
And these qualifications:
* High school diploma or equivalent
* 1-3 years of logistics and operations experience
* Ability to obtain a TSA badge
Extra credit if you have:
* Experience working with Hawaii trade lanes
* Familiarity with specialized cargo (hazardous, oversized, or overweight freight)
We personally review all candidates and promise to respond to applications within 5 business days of applying.
Apply now and help us keep the world moving!
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Type: Permanent Location: Honolulu, US-HI
Salary / Rate: 24
Posted: 2026-05-14 08:27:07
-
Your Job
Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office.
In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met.
You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts.
You will have the chance to work on impactful and exciting projects, collaborating with different departments
Our Team
Our team thrives on collaboration, mutual respect, and inclusivity.
We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.
What You Will Do
* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
* Troubleshoot and resolve customer service issues
* Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery
* Partner with the sales team to identify opportunities for improvement throughout the process
* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
* Address customer concerns and escalate where appropriate
* Log customer interactions, complaints, and resolutions into the CRM
Who You Are (Basic Qualifications)
* Customer Service experience
* Experience adhering to service and delivery deadlines
* Experience managing competing priorities in a fast-paced environment
* Willing to learn a second language
* Experience working in a CRM and ERP
What Will Put You Ahead
* Bachelor's Degree
* Experience working with Salesforce or INFOR M3.
* Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
* Bilingual in English and either Spanish or Portuguese
No visa sponsorship is available for this position; candidates must have current, unrestricted U.S.
work authorization
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic ...
....Read more...
Type: Permanent Location: Auburn Hills, US-MI
Salary / Rate: Not Specified
Posted: 2026-05-13 08:34:16
-
Company Name:
PBS Systems
Job Location:
Arlington, TX
Job Type:
Full-time, Permanent
No.
of Openings:
01
Job Requirement(s):
Internal Job Title:
Travel across Canada and USA up to one week per month
Service Support Analyst - Tier 1
Reports To:
Team Lead, Sales Support
PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”
The Opportunity:
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America.
Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth.
Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role:
PBS Systems is looking for a Service Support Analyst to join our Client Services team.
As a Service Support Analyst, you will provide excellent support to our new and existing customers in the Sales module of our software.
By assisting customers during development, install and training processes of their new dealership software.
You will be assisting the customer with new software install training as well as online/on the phone assistance.
Responsibilities:
* Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
* Logging and documenting all customer interactions within our ticketing system and escalating matters as required
* Collaborating with other groups/departments to streamline service delivery
* Identify opportunities to drive process improvements that positively impact the client’s experience
* Develop knowledge and understanding of our software and the supporting Infrastructure
* Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months
* Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
* Achieving and exceeding KPI targets and other metrics defined by the department
* Available to travel at least one week per month throughout the US and Canada
* Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
* Commit to ongoing personal development and cross-training as recommended by your Team Lead
* Achieve program certification within your primary group within 9 months and additional program certification(s) within 18 months
...
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Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-13 08:12:01
-
Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department.
The Customer Service Representative will support customers with shipping needs through a multitude of avenues.
The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety.
If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply.
This is a Safety-Sensitive position.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
* Answering a variety of customer questions by phone, email, or in person regarding services, tools, and resources.
* Provide quotes to provide the customer with estimated costs for shipping their item(s).
* Provide bookings to customers to receive their item(s) for shipping.
* Researching customer inquiries which may require communicating with other departments or operating companies.
* Occasionally physically verify cargo information or obtain cargo measurements.
* Occasionally collect and scan bills of ladings.
* Occasionally assist with receiving/processing bills of lading from drivers or customers delivering freight.
* Ability to work with several programs and screens at a time.
* Occasionally assist with billing charges on customer invoices.
* Collect payment over the phone.
Benefits You Can Look Forward To:
* Health Insurance - medical, dental, and vision with low employee contributions
* Health Insurance for your family – we also contribute to medical, dental and vision for your family
* Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
* Paid Holidays - 8 paid holiday a year in addition to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)
* 401(k) with company match + additional annual retirement contribution
* Health and Wellness Program - FitOn
* Tuition Reimbursement
* Employee Assistance Program
* Life Insurance and AD&D – we pay for at no cost to you
* Long term disability – we pay for at no cost to you
* Opportunities for internal promotions/career advancement
* Family friendly work hours (closed on weekends and paid holidays)
* Discretionary Bonus Program
* Competitive wages with annual performance and wage reviews
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.
...
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Type: Permanent Location: Seattle, US-WA
Salary / Rate: 27.11
Posted: 2026-05-09 07:53:01
-
Burlington Telecom is looking for an energetic and motivated individual who is eager to learn, develop new skills, and grow with our team.
The Customer Experience Representative Intern will gain hands-on experience supporting the customer service experience for video, high-speed internet, and telephone services for residential and commercial customers.
This internship is designed to provide exposure to the telecommunications industry while developing communication, problem-solving, and customer service skills in a supportive and collaborative environment.
If you are looking for an opportunity to learn and grow in a friendly workplace, then Burlington Telecom is the place for you!
Job Type: Full-time
Rate: $17.00 - 18.00/hr.
Location: Onsite in our Burlington or Essex Office
Responsibilities Include:
* Ability to prioritize and organize effectively
* Assist with troubleshooting and basic problem-solving related to broadband equipment and customer service issues
* Ability to use personal computer and software applications (i.e.
word processing, spreadsheet, billing system)
* Knowledge of basic mathematics
* Gain familiarity with video, broadband, and phone products and services through on-the-job training
* Knowledge of common phone etiquette and de-escalation techniques
* Able to communicate clearly, educate customers and promote/sell company services
* Ability to work both independently and collaboratively while learning daily job responsibilities
* Must be flexible and able to handle multiple tasks concurrently
* Adapting, learning and delivering the best customer service our industry can give
* Support the promotion of company products and services
* Assist with researching customer complaints, processing payments, and billing adjustments under supervision
* Support sales initiatives by identifying customer needs and opportunities for additional services
* Assist with follow-up on sales leads and customer inquiries
* Resolve customer account issues
* Perform other duties as may be requested by supervisor
* Assist with service order provisioning through multiple user interfaces and systems
* Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
* Follow all safety rules and comply with company policies and specifications
* Speak and understand English language proficiently
You will need to have:
* Coursework, internship experience, customer service experience, or technical training related to telecommunications, electronics, or technology preferred
* High school diploma or GED equivalent
* Currently pursuing or recently completed a degree, certification, or technical training program preferred
* Bilingual preferred
* Valid driver's license
When you join Burlington Telecom...
You'll be joining an award-winning company and team. We also beli...
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Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-08 07:57:50
-
Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions.
Discover how you can make a significant impact.
We are seeking a customer-focused and driven Customer Support Analyst 1 to join our Operations team reporting to the Director, Customer Success.
In this role, you will be on the front lines of delivering exceptional support to our customers, managing and resolving cases with a focus on quality, speed, and customer satisfaction.
We value our employees with competitive benefits and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!
This is a full-time opportunity with no travel required.
Remote but ideally located in the Cincinnati OH area.
What You'll Do:
* Review and assess customer-initiated incoming support cases and categorize case priority
* Respond to Level 1 and Level 2 online customer support cases, including:
* Customer-generated cases (supplier/distributor)
* Auto-generated cases (Ops Log Errors, PA Data, Missing Data)
* Transactional cases measured by contractual time-to-resolution (TTR)
* Meet Level 1 and Level 2 support case severity goals as defined by Manager
* Participate in shared hours of operation schedule
* Provide shared support for operations log and late/missing data monitoring
Requirements for Success:
* 0–3 years of related customer support or operations experience
* Associate or Bachelor’s degree, or significant industry experience
* Strong customer service skills
* Excellent written and oral communication skills
* Excellent organizational and project management skills
* Willingness to learn and grow in a fast-paced environment
* Data migration, management, or manipulation experience a plus
* Experience with databases, including writing queries, a plus
* Business system experience and understanding of Inventory Management a plus
Perks & Benefits:
* Remote-friendly and casual work environment
* 401k with 3.5% company match, vested after 2 years
* 20 PTO days + 1 birthday day off + 1 volunteer day + 11 company holidays
* Medical, dental, vision and other life/health insurance plans
* Paid parental leave
* Wellness reimbursement program
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management.
We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.
Please visit our careers website for additional information
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
See job description
...
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Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-05-08 07:54:04
-
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Huntsville, AL corrugated box plant.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Huntsville Customer Service Manager.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Location
3420 Stanwood Blvd NE, Huntsville, AL 35811
This is a fully onsite role based out of our Huntsville, AL plant.
Salary
$28 - $30/hr.
(based on experience level)
Schedule
Standard business hours; 8am to 5pm EST, Monday - Friday, with flexibility as needed based on customer demands .
What You Will Do
* Manage customer accounts like it's your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department.
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed.
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of customer service in a fast-paced en...
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Type: Permanent Location: Huntsville, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-07 08:37:56
-
About CORE
CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.
With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
Job Summary
The Quality Assurance (QA) Analyst is responsible for evaluating contact center interactions to ensure high-quality service delivery and a consistently positive member experience and enhanced employee experience.
This role reviews member contacts across channels, identifies coaching and training opportunities, and analyzes trends and patterns to improve satisfaction, performance, and operational effectiveness.
Essential Duties and Responsibilities
Quality Monitoring & Evaluation
* Review and evaluate member interactions (calls, chats, emails, and/or other channels) against established quality standards, policies, and procedures
* Accurately score interactions using QA rubrics and document findings clearly and consistently
* Ensure compliance with regulatory, policy, procedure and employee and member experience requirements
Coaching & Performance Support
* Partner with supervisors and leaders to deliver actionable coaching feedback based on QA results
* Participate in or lead calibration sessions to ensure scoring consistency
* Identify individual and team-level coaching opportunities and recommend corrective actions
Training & Development Support
* Identify recurring knowledge gaps and performance trends that indicate training needs
* Collaborate with training teams to recommend updates to onboarding, refresher training, and job aids
* Support rollout of new processes, products, tools and/or scripts by validating effectiveness through QA reviews
Trend & Data Analysis
* Analyze QA results to identify patterns, systemic issues, and opportunities to improve member and/or employee experience
* Prepare reports and dashboards summarizing quality scores, trends, and insights
* Provide recommendations that support improvements in member and employee satisfaction ratings, first contact resolution, and overall service quality
Continuous Improvement
* Participate in quality improvement initiatives and cross-functional projects
* Recommend enhancements to QA tools, processes, and evaluation criteria
* Serve as a subject matter expert on member and employee experience and quality standards
Minimum Qualifications of Position
* 2+ years of experience in a contact center environment (QA, training, coaching, or frontline experience)
* Strong understanding of contact center metrics and quality standards
* Excellent listening, analytical, and attention-to-detail skills
* Ability to deliver constructive feedback in a professional and supportive manner
* Proficiency ...
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Type: Permanent Location: Sedalia, US-CO
Salary / Rate: 31.74
Posted: 2026-05-07 07:57:33
