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Your Job
Provide input and support to Sales Account Managers and Customers in preparing quotations, monitoring order status, follow-up and execution of critical programs/processes and report analysis and preparation.
Foster positive relationships with Customers via timely and thorough follow-up to inquiries and order requirements.
Our Team
Our Fremont-based customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism.
Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high-quality support tailored to each client's unique needs.
Our team thrives on collaboration, mutual respect, and a shared spirit of success-fostering a positive and productive environment where teamwork drives results.
Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer-focused.
What You Will Do
* Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
* Ensure Customer inquiries/issues are addressed/ resolved to completion
* Ensure accuracy of data and requirements in SAP
* Manage execution, requirements and maintenance of Customer Programs
* Resolve Order-related issues with intercompany departments
* Issue Quotations and follow-up on the status
* Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
* Prepare Order, RMA and Forecast status reports.
* Backup Account/Sales Managers during Travel
* Update Customer portals
* Issue open order ECOs
Who You Are (Basic Qualifications)
* Excellent written/verbal communications skills, detail oriented, and MS Office proficiency with an emphasis on Excel.
* Minimum 3 yrs experience in a customer-facing service role.
Added plus if experience includes familiarity with DSS products (WLM, Opto-E, Connectivity).
* BA/BS preferred
For this role, we anticipate paying $75,000- $105,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives.
We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.
Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ...
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Type: Permanent Location: Fremont, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-23 07:44:08
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Customer Support Intern
As a Customer Support Operations Intern, you will play a key role in analyzing, documenting, and optimizing our customer support processes and systems.
You will contribute to initiatives aimed at improving how customer inquiries are handled, ensuring consistency, accuracy, and overall efficiency within our support operations.
This role is ideal for someone looking to apply analytical skills to real-world business challenges within a dynamic customer-focused environment.
What your impact will be:
* Analyze existing customer support workflows and identify areas for improvement.
* Document and standardize operational guidelines and procedures related to case handling and client-specific requirements.
* Assist in configuring and updating our CRM system (e.g., Salesforce) to reflect optimized routing rules and client support guidelines.
* Collaborate with support agents, managers, and other internal teams to gather requirements and ensure accurate implementation of process changes.
* Contribute to initiatives focused on improving data quality and consistency within our support systems.
* Develop clear and comprehensive documentation for support processes and system configurations, ensuring easy access and understanding for the team.
* Participate in reviewing and validating process improvements with relevant stakeholders.
What we are looking for:
* Currently pursuing a degree program in Business Administration, Information Systems, Operations Management, or a related analytical field.
* Strong analytical and problem-solving skills with a keen eye for detail.
* Excellent written and verbal communication skills, with the ability to clearly articulate complex information.
* Familiarity with CRM systems (e.g., Salesforce) is beneficial.
* Ability to work independently on assigned tasks and collaborate effectively within a team environment.
* Strong organizational skills and the ability to manage multiple priorities.
What You'll Gain:
* Real-World Operational Experience: Contribute to significant projects that directly improve the efficiency and effectiveness of a customer support organization.
* Process Optimization Skills: Gain practical experience in analyzing, documenting, and optimizing business processes, leading to tangible improvements.
* CRM System Proficiency: Enhance your skills in configuring and utilizing industry-standard CRM platforms like Salesforce.
* Business Acumen: Develop a deeper understanding of customer support operations, the importance of data-driven decision-making, and how operational efficiency impacts customer satisfaction and business growth.
* Mentorship: Receive daily guidance and support from experienced Customer Support leaders and the Customer Support Manager, fostering your professional development.
* Cross-Functional Collaboration: Work closely with various internal teams, including Accoun...
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Type: Contract Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-02-21 08:43:48
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* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
* Provide claim status to policyholders or providers with a positive and professional approach.
* Answer calls as required by company policy in a helpful, professional, timely manner.
* Place outgoing calls as needed to provide or obtain information.
* Document (written/on-line) all calls while in progress.
* Transfer calls to employees in other departments as required to meet customer needs.
* Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
* Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
* Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: 15.65
Posted: 2026-02-21 08:43:32
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Antietam Broadband has an immediate opening for a Service Delivery Specialist! This position is responsible for overseeing and managing the end-to-end service delivery processes, from the initial customer order to the final installation and ongoing support.
Ensuring that products and services are delivered efficiently on time, and to the highest standards of quality, while maintain a strong focus on customer satisfaction.
Apply today to work for a growing company!
Title: Service Delivery Specialist
Location: Hybrid position with office in Hagerstown, MD
Rate: Starting at $19.50/hour
Job Type: Full-time
Reports to: Director of Service Delivery
Primary Responsibilities Include:
* Maintains fixed assets projects and PO data in Excel spreadsheets
* Ensure quality control and accuracy for all B2B and B2C product solution orders throughout the Service Delivery process
* Perform the necessary workflows and processes for an order to reach close status into successful billing
* Assist in order flow of voice orders by 3rd Party agents (i.e.
Alianza) to meet FOC dates
* Use technical tools (i.e.
Calix cloud and Plume cloud) to aid turn up of new services in a quality manner all products
* Open and work escalation tickets received from other departments and 3rd party vendors supporting the provisioning of new services, and upgrades
* Support B2B/B2C in order keying, tracking can-we-serve requests and site surveys related to business product needs
* Track & manage all orders from all sales channels
* Perform various functions in billing system, as it pertains to the Service Delivery processes and functions
* Review service tickets prior to technician dispatch to identify errors, missing information, or incorrect routing and prevent unnecessary service calls
* Coordinate earlier-than-scheduled appointment requests, ensuring appointments are first placed in the next available slot before review
* Serve as the primary point of control for same-day scheduling and dispatch during business hours
* Handle Tier 3 escalation tickets requiring technician return visits when sufficient information is available
* Coordinate failed installations by scheduling required repairs and subsequent re-installations
* Manage service call no-shows, performing follow-ups once notified by technicians
* Support weather-related service disruptions by coordinating rescheduling in accordance with established protocols
* Collaborate with TAC, Tier 2, Tier 3, and Field Operations to ensure accurate scheduling, clear communication, and efficient use of field resources
* Maintain appropriate dispatch boundaries, ensuring installation back-end accuracy remains the responsibility B2B & B2C
* Always maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with internal and external customers
* Comply with company policies and spec...
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Type: Permanent Location: Hagerstown, US-MD
Salary / Rate: Not Specified
Posted: 2026-02-21 08:38:52
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Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
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Type: Permanent Location: Millcreek, US-UT
Salary / Rate: Not Specified
Posted: 2026-02-21 08:37:33
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Your Job
Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office.
In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met.
You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts.
You will have the chance to work on impactful and exciting projects, collaborating with different departments
Our Team
Our team thrives on collaboration, mutual respect, and inclusivity.
We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.
What You Will Do
* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
* Troubleshoot and resolve customer service issues
* Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery
* Partner with the sales team to identify opportunities for improvement throughout the process
* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
* Address customer concerns and escalate where appropriate
* Log customer interactions, complaints, and resolutions into the CRM
Who You Are (Basic Qualifications)
* Customer Service experience
* Experience adhering to service and delivery deadlines
* Experience managing competing priorities in a fast-paced environment
* Willing to learn a second language
* Experience working in a CRM and ERP
What Will Put You Ahead
* Bachelor's Degree
* Experience working with Salesforce or INFOR M3.
* Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
* Bilingual in English and either Spanish or Portuguese
No visa sponsorship is available for this position; candidates must have current, unrestricted U.S.
work authorization
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic ...
....Read more...
Type: Permanent Location: Auburn Hills, US-MI
Salary / Rate: Not Specified
Posted: 2026-02-20 08:05:15
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Your Job
KBX is searching for a Customer Support Specialist out of our Green Bay, WI office Monday through Friday, to work directly with customers, carriers, and across other KBX teams to provide exceptional customer service.
The successful candidate will have excellent customer service, communication, and organizational skills as well as a high degree of initiative to find and drive solutions for our customers.
Our Team
Our team manages the scheduling, rescheduling, and tracking of full truck shipments with a strong customer focus and a solution-driven mindset.
We build lasting relationships to become our customers' preferred logistics partner, creating virtuous cycles of mutual benefit for all involved.
What You Will Do
* Communicate with external customers to schedule delivery appointments
* Partner with other departments to reschedule missed delivery appointments
* Handle communications from external customers regarding delivery questions
* Develop and maintain business relationships across the supply chain with both internal and external customers
* Analyze trends, processes, and key performance indicators to drive solutions that improve service, productivity, and eliminating waste
* Collaborate with internal and external teams to determine solutions that positively impact all constituencies involved
* Maintain proper documentation for standard operation procedures
* Track and provide a high level of communication on load statuses
* Utilizing all the tools and resources available, especially the transportation management systems to meet the customers' expectations and service metrics
* Work with customers and carriers through service sensitive situations and handle in a respectful manner
* Support operational needs by taking on various tasks
Who You Are (Basic Qualifications)
* Experience working with customers
* Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook
What Will Put You Ahead
* Experience working in the Supply Chain or Logistics or Transportation industry
* Experience partnering across departments to coordinate logistics and supply chain activities
* Experience using a transportation management systems (TMS) or logistics software to track and manage loads
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Mili...
....Read more...
Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2026-02-19 07:44:15
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Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery.
Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Juneau, Alaska.
This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:
* Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML's Customer Experience Initiative.
* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
* Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIES include the ...
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Type: Permanent Location: Juneau, US-AK
Salary / Rate: 26.945
Posted: 2026-02-19 07:36:23
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Your Job
Do you possess a combination of analytical skills and interpersonal talents? Are you searching for a place where you can cultivate a long-term career, rather than just a job?
As a Specialist of our Customer Service Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned set of customers in one or more of the following segments: EMS, VMI, Industrial, Distribution, or Automotive.
You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform), providing vital information to help our customers successfully achieve their production plans.
Our Team
Our customer service division is at the heart of our operations, interfacing directly with customers to ensure their needs are met with efficiency and professionalism.
The team is composed of skilled and passionate individuals who are committed to fostering positive customer experiences and driving satisfaction.
The Customer Service Specialist role is critical to our success as a team in providing the highest level of customer experience to Molex customers.
This role requires the highest level of responsiveness to be exercised and the coordination of additional resources to achieve closure with appropriate solutions.
What You Will Do
* Interact with internal and external customers daily via email, phone and through our Salesforce Service Cloud platform.
* Support the Order Management Process, including pre-and post-order activities, such as reviewing documents for accuracy, order changes, expedites, escalations, NPI activity, etc.
* Responsible for supporting the customer service of a global account/market segment, including Tier 1 subcontractors, with a focus on the supply chain management.
* Proactively engage with key stakeholders to collaborate with our partners to share information and present a unified message, ensuring value creation for both Molex and the customer.
* Understand customer contracts, expectations, manage customer portals, and review forecasting.
* Participate actively in team meetings and departmental training sessions to support the activities of the Customer Experience (CX) Team; provide input and engage with your team members.
* Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
Engage in a respectful challenge process where all ideas are valued.
* Enable a high level of independent decision making, largely based on the specific accounts being covered.
Who You Are (Basic Qualifications)
* High school diploma or higher
* Experience with Microsoft Office Suite
* Strong communication skills that showcase your ability to articulate ideas clearly in a fast-paced environment
* The skills to organize data, analyze information, and convey compelling data driven details
* Organizational, time management, prioritization, an...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2026-02-19 07:21:55
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Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Olympia, WA.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Schedule: Monday - Friday | 8 AM - 5 PM PST (with flexibility as needed)
Our Team
At Georgia-Pacific, we believe in empowering our employees and encouraging continuous learning.
You'll be part of a team that values collaboration, problem-solving, and doing the right thing-even when no one's looking.
Our Olympia box plant supports customers across the region, and our Customer Service team plays a vital role in keeping everything running smoothly.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution.
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish.
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed.
* Track and reconcile order-related information, supporting light billing and payment tracking functions.
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools.
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns.
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve.
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows.
Who You Are (Basic Qualifications)
* 2+ years of customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service.
* Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure.
* Strong communication skills and the ability to build relationships across departments and with customers.
* Highly organized and detail-oriented, especially in managing data and account accuracy.
* Willingness to work on-site with occasional flexibility fo...
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Type: Permanent Location: Olympia, US-WA
Salary / Rate: Not Specified
Posted: 2026-02-17 07:26:04
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Inside Sales Coordinator
Your Job
Join Molex as an Inside Sales Coordinator and play a key role in supporting Inside Sales Representatives.
You'll be maintaining order records, resolving inquiries, and partnering with the inside sales team.
Our Team
Our customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism.
Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high-quality support tailored to each client's unique needs.
We thrive on collaboration, mutual respect, and a shared spirit of success-fostering a positive and productive environment where teamwork drives results.
Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer-focused.
What You Will Do
* Maintain Customer Master records
* Maintain central file order records
* Pricing approvals
* Prepare quotations
* Manage execution, requirements and maintenance of customer programs
* Process documentation
* Prepare analysis reports
• Respond to inquiries from potential customers
* Backup Account/Inside Sales Representative during Travel
Who You Are (Basic Qualifications)
* 1 year of experience in inside sales support or similar role
* Proficiency in MS Office, with an emphasis on Excel and Outlook
* Strong attention to detail and organizational skills
* Excellent written and verbal communication skills
What Will Put You Ahead
* Familiarity with SAP or similar ERP system
* Familiarity with Salesforce or similar CRM system
For this role, we anticipate paying $50,000- $60,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives.
We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.
Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.
Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.
If you have questions on what be...
....Read more...
Type: Permanent Location: Fremont, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-17 07:25:56
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator supporting our Sheboygan, WI box plant facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator (CAC) creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
Pay
$21.50-36.54/hour based on experience
Our Team
This role offers an exciting opportunity to join a team that takes pride in safely producing durable, high-quality corrugated boxes our customers rely on every day.
Curious about how we make them? Click here to see how corrugated boxes are made, and click here to explore our products!
What You Will Do
* Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and a focus on customer needs/requirements.
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Periodic customer visits to conduct business reviews or onboarding activities
* Visit customers periodically to conduct business reviews or perform onboarding activities
* Accounts payable/receivable duties
* This role will be onsite 5 days/week
Who You Are (Basic Qualifications)
* 2+ years of experience working with customers
* Proficient in Outlook and Excel with ability to create spreadsheets using formulas to track, calculate and analyze data
* Experience with record-keeping management/documentation
* Willingness to work OT, weekends and travel 5-10% of the time as required to support the business
What Will Put You Ahead
* Administrative experience in a manufacturing, logistics, industrial, distribution, or packaging environment
* Associate degree or higher
* Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
* Experience working with cross-functional teams and vendors
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
Al...
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Type: Permanent Location: Sheboygan, US-WI
Salary / Rate: Not Specified
Posted: 2026-02-17 07:14:15
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Your Job
Molex is seeking a Customer Service/ Support Representative at our South Grafton, MA facility.
Our Customer Service / Support Representative acts as the primary liaison between customers and the production team, managing the end-to-end order process.
Key responsibilities include processing orders in ERP systems, coordinating with logistics and production to meet deadlines, resolving product inquiries or complaints, and managing customer accounts.
Successful candidates will have strong communication/problem solving skills, attention to detail, and accuracy in data entry and order processing.
Our Team
At Molex South Grafton, you'll join a collaborative team dedicated to safety, operational excellence, and continuous improvement.
We believe in leveraging each person's unique skills and perspectives to strengthen our operations and deliver high-quality solutions to our customers.
Our team works closely across Materials, Production, Engineering, Quality, and Customer Service to ensure efficient processes and reliable delivery.
We foster a culture where roles and expectations are clear, contributions are valued, and employees are supported in developing their skills and advancing their careers.
If you're looking for an environment where teamwork, accountability, and growth are encouraged, we offers an opportunity to make a meaningful impact as part of the Molex organization.
What You Will Do
* Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
* Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on-time delivery.
* Answer inquiries regarding product specifications, lead times, and order status via phone or email.
* Handle complaints, process returns, issue credits, and resolve shipping discrepancies.
* Maintain accurate, up-to-date customer records, notes, and interaction logs.
* Office Administration
Who You Are (Basic Qualifications)
* Customer service experience in a manufacturing, distribution, or B2B environment.
* Experience using ERP systems (e.g., SAP, Oracle)
What Will Put You Ahead
* Associate's or Bachelor's degree in business or a related field
For this role, we anticipate paying $75,000 - $90,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value...
....Read more...
Type: Permanent Location: South Grafton, US-MA
Salary / Rate: Not Specified
Posted: 2026-02-14 08:29:50
-
Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
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Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-02-14 08:02:11
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At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
Dein neues Team
Du verstärkst den Bereich Vertrieb Services (DEGSB).
Auch wenn du viel mobil arbeitest, bist du fester Teil eines engagierten Teams, das sich gegenseitig unterstützt.
Du arbeitest eng mit dem Vertrieb und deiner Regionalen Serviceleitung zusammen.
Wir pflegen einen offenen Austausch und sorgen gemeinsam für erstklassigen Service bei unseren Kunden.
Verantwortlichkeiten | Das erwartet Dich
Als Junior Systembetreuer (m/w/d) übernimmst du schrittweise die technische Verantwortung für unsere Installationsbasis und repräsentierst Roche direkt beim Kunden.
Dein Fokus liegt auf der Sicherstellung einer reibungslosen Diagnostik durch hohe Geräteverfügbarkeit und exzellenten Service.
Deine Hauptaufgaben sind:
* Ganzheitliche Systembetreuung: Du führst fachgerechte Installationen, Wartungen und Reparaturen an unseren Roche-Standardgeräten durch.
Dabei analysierst du Fehlerbilder präzise – sowohl vor Ort als auch per Remote-Support – und dokumentierst deine Einsätze sorgfältig, um eine nachhaltige Problemlösung sicherzustellen.
* Applikative Beratung & Training: Deine Expertise geht über die Hardware hinaus.
Du weist unsere Kunden in die Bedienung und Handhabung der Systeme ein und unterstützt sie bei applikativen Fragen sowie dem Einsatz von Reagenzien, um die optimale Nutzung der Geräte zu gewährleisten.
* Schnittstelle zu Vertrieb & Kunden: Als technischer Ansprechpartner vor Ort erkennst du die Bedürfnisse unserer Kunden frühzeitig.
Du berätst zu Serviceverträgen oder präventiven Maßnahmen und arbeitest eng mit dem Vertrieb zusammen, um Verkaufschancen für Systemgeschäfte oder Dienstleistungen zu identifizieren.
* Verlässlichkeit im Außendienst: Du organisierst deine Einsätze in der Region effizient und eigenverantwortlich.
Um die kontinuierliche Versorgung der Patienten sicherzustellen, nimmst du zudem an einem geregelten Not- und Bereitschaftsdienst teil.
Qualifikationen | Das bringst Du mit
Neben einer erfolgreich abgeschlossenen Ausbildung als staatlich geprüfte:r Techniker:in oder ein Studium (z.B.
FH) in Elektrotechnik, Elektronik, Mechatronik oder einer ähnlichen Fachrichtung bringst Du idealerweise erste praktische Berufserfahrung (z.B.
durch Praktika, Werkstudententätigkeit oder eine technische Ausbildung) im Umgang mit komplexen technischen Systemen mit - sei es in der Elektronik, Hydraulik oder Messtechnik.
Folgende Punkte runden Dein Profil ab:
* Du bewegst dich sicher im Umgang mit Steu...
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Type: Permanent Location: Hamburg, DE-HH
Salary / Rate: Not Specified
Posted: 2026-02-14 07:55:02
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Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
033301 Customer Services Representative & Planning (Open)
Job Description:
Key Responsibilities
* Gestionar la demanda del departamento comercial con el fin de definir el orden de producción de acuerdo con el programa de entregas definidas
* Realizar otras tareas que se le asignen, como colaborar con los equipos de planificación de producción y logística con respecto a los cambios de pedidos e informar al director comercial sobre cualquier información relevante del cliente.
* Contactar con los clientes para responder a consultas avanzadas o para notificarles los resultados de la investigación de reclamos o cualquier ajuste planificado.
* Recoger e introducir pedidos de productos o servicios nuevos o adicionales y de nuevos productos
* Interactuar con los clientes por teléfono, correo electrónico, chat en línea o en persona para brindar un excelente soporte e información avanzada sobre productos o servicios.
* Mantiene las cuentas de los clientes y los registros de las interacciones de los clientes con detalles de consultas, quejas o comentarios.
* Comunica los precios, las fechas de envío y la información adecuada del pedido al cliente para garantizar el cumplimiento y la satisfacción del pedido.
* Documentar el proceso de ventas desde la recepción de pedidos hasta la facturación (ERP).
Mantener un archivo de dicha documentación.
* Definir la secuencia de fabricación con el fin de minimizar los tiempos debidos a cambios de serie.
* Apoyar las ventas internas y externas.
* Actualizar y mantiene archivos, incluida la entrada de datos.
* Participar en las reuniones de planificación aportando toda la información necesaria para priorizar la producción (stock de productos terminados, stock de materias primas, stock en proceso).
* Cumplir y conocer todas las políticas/procedimientos corporativos y del sitio aplicables con respecto a la conducta personal, HSE, Calidad y Seguridad de los Alimentos y actúa en cumplimiento de todas las regulaciones.
(De la empresa Código de Conducta, Política de Salud y Seguridad, Política Ética, etcétera).
Educacion y Experiencia
* 4-5 años ...
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Type: Permanent Location: Martorell, ES-B
Salary / Rate: Not Specified
Posted: 2026-02-13 08:16:52
-
Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
Provides basic member service transactions, with quality and accuracy.
* Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions.
Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in continuous improvement activiti...
....Read more...
Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2026-02-13 07:47:32
-
Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in con...
....Read more...
Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2026-02-13 07:44:48
-
Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in con...
....Read more...
Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2026-02-13 07:44:36
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Altra Federal Credit Union is committed to providing exceptional service and meaningful support to our members.
We believe in fostering a positive, people-centered workplace where every team member has the opportunity to grow and make a difference.
We are currently hiring a Bilingual Member Contact Specialist for our Member Contact Center.
Home base is the Operations Center in Onalaska WI.
The Bilingual Member Contact Specialist plays a vital role in connecting with our members and ensuring their needs are met promptly and professionally.
This position requires fluency in both English and Spanish to provide high-quality service to our diverse member community.
This fast-paced role is responsible for addressing member inquiries, resolving issues, and ensuring member satisfaction while upholding the values and service standards of Altra!
Key Responsibilities
* Respond to member inquiries promptly via telephone, email, fax, and live chat, ensuring a positive member experience.
* Engage and coordinate the assistance of employees from other departments to provide prompt resolution to members’ inquiries.
* Proactively identify and address members’ needs, escalating issues when necessary.
* Accurately document member interactions in the CRM system.
* Meet or exceed performance metrics, including response time, quality, and member satisfaction.
* Model Altra’s service standards of being friendly and outgoing, non-judgmental, focused, trustworthy, and confident.
* Ability to manage a fast-paced environment with diverse situations requiring resolution, and handle stressful situations, should they arise.
Qualifications
* High school diploma (or equivalent) required.
* Fluent in English and Spanish, with strong verbal and written skills in both, required.
* 1+ year of customer service or member support experience is required, preferably in a call center / contact Center.
* Excellent communication and interpersonal skills.
* Strong problem-solving skills and multitasking abilities.
* Proficiency in using CRM systems, Microsoft Office Suite, and other relevant office tools, would be preferred.
* A positive attitude and commitment to providing excellent service, in a fast-paced environment.
* Ability to handle a variety of member inquiries with patience and resilience.
Availability
* This position is 40-hours a week, Monday through Friday.
* Hours are based on shifts between the operating hours of 7:30 a.m.
to 5:30 p.m.
CST.
Shifts are based on department seniority and preferences.
Work Environment
* Our Member Contact Center is located at the Operations Center in Onalaska WI, however, work from home / remote opportunities can be considered for those candidates who live within Altra’s approved remote states: CO, FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI.
* Bilingual Member Contact Specialists require the ability to sit or stand at a desk for long peri...
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Type: Permanent Location: Onalaska, US-WI
Salary / Rate: 20
Posted: 2026-02-13 07:39:53
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Your Job
Do you possess a combination of analytical skills and interpersonal talents? Are you searching for a place where you can cultivate a long-term career, rather than just a job? As a Specialist in our Customer Service Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned set of customers in the Automotive market initially with opportunities to change to one or more of the following segments: EMS, VMI, Industrial, and/or Distribution.
You will interact with our systems, including SAP and Salesforce, providing vital information to help our customers successfully achieve their production plans.
Our Team
Our customer service division is at the heart of our operations, interfacing directly with customers to ensure their needs are met with efficiency and professionalism.
The team is composed of skilled and passionate individuals who are committed to fostering positive customer experiences and driving satisfaction.
The Customer Service Specialist role is critical to our success as a team in providing the highest level of customer experience to Molex customers.
This role requires the highest level of responsiveness to be exercised and the coordination of additional resources to achieve closure with appropriate solutions.
What You Will Do
* Interact with internal and external customers daily via email, phone and through our Salesforce Service Cloud platform.
* Support the Order Management Process, including pre-and post-order activities, such as reviewing documents for accuracy, order changes, expedites, escalations, NPI activity, managing schedule agreements, etc.
* Responsible for supporting the customer service of a global account/market segment, including Tier 1 subcontractors, with a focus on the supply chain management.
* Proactively engage with key stakeholders to collaborate with our partners to share information and present a unified message, ensuring value creation for both Molex and the customer.
* Understand customer contracts, expectations, manage customer portals, and review forecasting.
* Participate actively in team meetings and departmental training sessions, knowledge share regularly and engage with team members.
* Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
Engage in a respectful challenge process where all ideas are valued.
* Enable a high level of independent decision making, largely based on the specific accounts being covered.
Who You Are (Basic Qualifications)
* High school diploma or higher.
* 3 years of experience in customer service.
* Experience with Microsoft Office Suite.
* ERP system knowledge.
* The skills to organize data, analyze information, and convey compelling data driven details.
* Organizational, time management, prioritization, and interpersonal skills.
* Work arrangement: Monday ...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2026-02-13 07:34:10
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At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: TACS Consultant
As a TACS Consultant, you will be part of the Technical and Customer Support team to deliver high-quality technical assistance and customer care while ensuring compliance with pharmacovigilance and regulatory standards.
In this role, you will be responsible for managing customer enquiries and complaints, reporting and investigating adverse events and product quality concerns, and providing accurate technical support to both internal and external stakeholders.
Your Responsibilities:
* Respond to inbound customer enquiries and complaints via phone, email, or mail, including case management of adverse events (AEs), lack of efficacy (LOE), and product complaints (PCs).
* Investigate and report adverse events and product complaints in compliance with pharmacovigilance (PhV), regulatory, and legal requirements, including case ownership and data entry into PV systems.
* Provide accurate technical product and disease-related support to customers, escalating cases to Veterinary Technical Services (VTS) when required.
* Monitor designated social media platforms for potential adverse events or product concerns and ensure timely reporting.
* Maintain documentation logs, support SOP and product information updates, and assist in training initiatives for staff and field teams.
What You Need to Succeed (minimum qualifications):
* Education: Veterinary Nursing qualification or Tertiary qualification in Animal Science or a related discipline.
* Experience: A minimum of 2–3 years of experience working in or around companion and/or mixed animal veterinary practice or related fields.
* Top 2 skills: Strong customer communication skills and sound pharmacovigilance/compliance awareness.
What Will Give You a Competitive Edge (preferred qualifications):
* Experience handling pharmacovigilance case investigations and adverse event reporting.
* Familiarity with veterinary technical support or case escalation processes.
* Experience with case management or PV reporting systems.
* Strong analytical skills with the ability to assess causality a...
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Type: Permanent Location: Auckland, NZ-AUK
Salary / Rate: Not Specified
Posted: 2026-02-12 07:28:27
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Technical Support Consultant
Responsibilities:
· Modify and build application and content configuration.
· Interact with customers to help troubleshoot and resolve product issues in the areas of system configuration/setup, product functionality and bugs/enhancements.
· Document issues and customer requests, following standard operating procedures and meeting SLAs.
· Explain and demonstrate application issues to product and solutions teams and convey customer requests.
· Communicate with solution management teams to improve on current design or to identify potential problems.
· Develop training content for customers and support team members.
· Mentor junior team members.
· Work with members from other teams to analyze the clinical impact of software issues and enhancements.
Skills:
· US Healthcare domain knowledge with healthcare application implementation or support experience.
· Understanding of healthcare related application, HIT terminology, patient care environments.
· Excellent problem-solving, troubleshooting, debugging, and strong customer support skills with strong desire and determination to resolve complex issues.
· Able to prioritize and recognize the impact of the issue on patient care.
· Excellent organizational, verbal and written communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.
· Self-driven and a fast learner in a demanding environment.
Good to Have:
· Experience with HL7, MLM, ServiceNow.
· Basic understanding of Azure environments.
· Knowledge of configuring and using one or more Sunrise applications or components.
· Basic understanding of databases and writing SQL query statements to troubleshoot issues.
Experience:
· Minimum 5 years’ experience in supporting hospital/healthcare software, or hospital experience as a clinician, registered nurse, or a clinical pharmacist.
* Experience with SQL, HL7, MLM, and Azure would be desirable.
Qualification:
· Degree in healthcare or healthcare admissions and financials, Nursing, Pharmacy, Nursing Informatics or combination of equivalent skills and experience in information technology or Computer Science Engineering
Work Arrangements:
· Standard work week or as defined by business requirements.
· Rotational shift covering U.S.
daytime hours with shift allowance.
· Can work remotely or in a standard office environment.
· Able and willing to work after-hours, on-call and/or holidays.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: Not Specified
Posted: 2026-02-11 07:44:07
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Join us for an Information Session to Explore a Career in Our Call Center!
Curious about starting a career in banking? Join us to discover what it’s really like to work in our call center.
You’ll hear from a manager and recruiter about day-to-day responsibilities, the training provided, and the opportunities to grow your career within the call center.
We are currently hiring Call Center Representatives in Franklin, Lowell, Plymouth, and Brockton.
This event is a great way to explore the role and understand the path to success.
This opportunity is perfect for anyone interested in a position that combines customer service, problem-solving, and professional growth.
Whether you’re new to banking or looking for a fresh start, you’ll leave with a clear understanding of what it takes to succeed and how to get started.
RSVP: Apply to this role, and we’ll send you the Microsoft Teams link one week before the meeting!
Event Details:
Date: March 10, 2026
Time: 4:00–5:00 PM
Location: Microsoft Teams (link sent one week before the session)
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Type: Permanent Location: Brockton, US-MA
Salary / Rate: Not Specified
Posted: 2026-02-11 07:29:57
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PRIMARY FUNCTION:
This GPEC internship will provide support in opening Work Orders, adding Segments, and closing Work Orders.
This person will monitor e-mails, phone calls, and messages from all Construction branches to support the daily operations of the Service Departments.
Set procedures will be incorporated to provide Standardized Processes for all branches.
This person will also be cross trained with Warranty Analysts and work closely in the same department.
ESSENTIAL DUTIES:
* Open, maintain and close work orders for Service Operations. Review and verify the following information:
*
+ Customer account
+ Component codes
+ Warranty status
+ PM
+ Standard Jobs
+ Service Letters
+ Contract / TM&R
+ Credit Check
+ Technical Information
+ SOS history
+ Transfers of parts/labor
+ Outside purchases
+ Documentation in WebXtender
+ Time Accuracy
* Codes, approves and receive purchase orders.
Reviews outside purchases to work orders and PM’s. Maintains files.
* Process CAT Access invoices
* Closely monitor machine work orders and contacts service department with any modifications that are needed
* Code vendor invoices for payment
* Handle some customer credit and journal entries
* Preparation of reports and memos
* Coordinate work order information for Warranty Department
* Travel to branch locations
* Logs time on computer
* Updates computer records for vacation/sick/personal business leave on Ceridian Time Pro
* Receives and distributes mail
* Transmits information via facsimile, personal messenger, email, etc.
* Answers telephone and routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct request, issues or concerns
* Assists Manager and others with projects as needed
MINIMUM REQUIREMENTS:
Education:
High School diploma.
Work Experience:
Two years working experience in a similar administrative related position.
Prefer general knowledge of Caterpillar equipment
Physical:
Must be able to clearly communicate to others, especially in group facilitating and in writing.
Must be able to use a PC for long periods.
Other:
Good verbal and composition skills. Accounting knowledge. Computer literate. Technical aptitude.
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.
....Read more...
Type: Permanent Location: Raleigh, US-NC
Salary / Rate: Not Specified
Posted: 2026-02-10 07:25:18
