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* Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
* Basic understanding of Windows Servers.
* Exposure to interacting with international clients.
* Hands-on experience in application/ product support.
* Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.
* Has software support experience demonstrating troubleshooting / analytical skills.
* Has understanding of software development life cycle.
* Has with managing healthcare interfaces using HL7.
* Has experience in troubleshooting performance-related issues.
* Has experience in working effectively both in a team environment as well as independently.
* Has good written and oral communication skills along with strong customer service skills.
Responsibilities:-
* Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
* Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of
system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
* Track and document inbound support requests and ensure proper notation of customer problems or issues.
* Document problems and solutions to train lower-level support on how to properly address customer or
product problems.
* Document issues and customer requests, following standard operating procedures and meeting SLAs.
* Communicate with the product development department to improve on the current design or to identify possible
problems with the design.
* Stay abreast of current technology in products, design changes, and new products offered.
* Position may require participation in after-hours and on-call support.
Good to Have:
* Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.
* Attained multiple Allscripts/Altera and external (i.e.
Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
* Has knowledge in configuring and using one or more Sunrise applications or components.
* Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: Not Specified
Posted: 2026-03-07 08:10:38
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Technical Support Consultant
Responsibilities:
· Modify and build application and content configuration.
· Interact with customers to help troubleshoot and resolve product issues in the areas of system configuration/setup, product functionality and bugs/enhancements.
· Document issues and customer requests, following standard operating procedures and meeting SLAs.
· Explain and demonstrate application issues to product and solutions teams and convey customer requests.
· Communicate with solution management teams to improve on current design or to identify potential problems.
· Develop training content for customers and support team members.
· Mentor junior team members.
· Work with members from other teams to analyze the clinical impact of software issues and enhancements.
Skills:
· US Healthcare domain knowledge with healthcare application implementation or support experience.
· Understanding of healthcare related application, HIT terminology, patient care environments.
· Excellent problem-solving, troubleshooting, debugging, and strong customer support skills with strong desire and determination to resolve complex issues.
· Able to prioritize and recognize the impact of the issue on patient care.
· Excellent organizational, verbal and written communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.
· Self-driven and a fast learner in a demanding environment.
Good to Have:
· Experience with HL7, MLM, ServiceNow.
· Basic understanding of Azure environments.
· Knowledge of configuring and using one or more Sunrise applications or components.
· Basic understanding of databases and writing SQL query statements to troubleshoot issues.
Experience:
· Minimum 5 years’ experience in supporting hospital/healthcare software, or hospital experience as a clinician, registered nurse, or a clinical pharmacist.
* Experience with SQL, HL7, MLM, and Azure would be desirable.
Qualification:
· Degree in healthcare or healthcare admissions and financials, Nursing, Pharmacy, Nursing Informatics or combination of equivalent skills and experience in information technology or Computer Science Engineering
Work Arrangements:
· Standard work week or as defined by business requirements.
· Rotational shift covering U.S.
daytime hours with shift allowance.
· Can work remotely or in a standard office environment.
· Able and willing to work after-hours, on-call and/or holidays.
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Type: Permanent Location: Viman Nagar, IN-MH
Salary / Rate: Not Specified
Posted: 2026-03-07 08:10:34
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Technical Customer Support Representative (TCSR)
This role reports to the Customer Support Manager.
Salary Range: $27-32/hour.
What You'll Do:
As a Technical Customer Support Representative, you'll provide technical phone support to customers using the OBIX system.
Your main goal is to quickly find and fix their technical problems.
You'll offer excellent customer service, work well with a team, manage your tasks effectively, and handle a busy workload.
This role involves working on-call and rotating shifts, and you'll be expected to work independently with little supervision.
Your Responsibilities:
* Help customers through difficult or emotional situations.
* Respond to customer needs quickly and ask for feedback to improve service.
* Skillfully gather and analyze information to find solutions, working well with others to solve problems.
* Support Windows servers (2008, 2012, 2016) and desktops (Windows 7, 8, 10).
* Help with assigned projects, sharing updates on progress and changes.
* Finish projects and administrative tasks on time and correctly.
* Follow company policies and procedures.
* Support the company's goals and values.
* Help monitor BeCA calls.
Experience & Education:
* 3 to 5 years of relevant experience.
* An Associate's degree in a technical field or similar training from a two-year college or technical school is required.
A Bachelor's degree is preferred.
* Must have MCP or MCTS certification, and A+ certifications.
Network+ certification is a plus.
* You'll need to complete specific training and certification for our company's software.
* Experience using ticketing software.
* Experience working in a 24/7 environment.
Skills & Knowledge:
* Excellent ability to understand, analyze, troubleshoot, and fix technical problems.
* Strong communication skills, both spoken and written, and good phone manners.
* Solid understanding of Windows 7 Pro, Windows 8, and Windows 10 for desktop support and maintenance.
* Good understanding of Windows Server 2008/2012/2016.
* Experience with computer hardware for servers and workstations.
* Experience supporting network systems, including Microsoft Active Directory, TCP/IP, DNS, DHCP, WINS, anti-virus software setup, Windows Updates, IIS, and Terminal Services.
* Familiarity with database software.
* Able to write clear reports and emails, and communicate effectively with customers and co-workers.
* Skilled in using spreadsheet and word processing software.
Other Requirements:
* Willingness to travel occasionally and work overtime when needed.
* Must have a valid driver's license and passport.
* Must have reliable transportation.
* Maintain a professional attitude, treating everyone with respect, especially when under pressure.
* Be dependable and on time for work, meetings, and appointments.
* Able to carry and lift computer equipment wei...
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Type: Permanent Location: Hoffman Estates, US-IL
Salary / Rate: 32.21
Posted: 2026-03-07 08:09:09
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Baggage Handlers - Boston Logan International - full-time or part-time available (evenings)
$19 - $20 / hour
Estimate hours: 1:00pm - 9:30pm
Must be available weekends and holidays
Multiple positions available!
BENEFITS for Full-Time Hires
Smarte Carte Inc.
offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.
BENEFITS for Part-Time Hires
Smarte Carte Inc.
offers for part-time Company Paid Sick Time, Matching 401k, Overtime and Holiday Overtime.
COMPANY BACKGROUND
Smarte Carte, Inc.
is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St.
Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.
Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate.
Smarte Carte prides itself on having a diverse and inclusive workforce.
All genders, ethnicities, and backgrounds are encouraged to apply.
Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.
BASIC JOB FUNCTION
This project will run roughly from April 15 - October 31, 2026, possibly longer.
Ensures daily performance goals are met by providing direct labor in the passenger baggage and/or terminal areas through service and communication to improve productivity and the customer experience.
Remove luggage from conveyer belt to place in designated areas.
ESSENTIAL RESPONSIBILITIES
* Proactively remove and organize arriving baggage from baggage claim carousel
* Lifts and transport bags, boxes, oversize luggage and pet kennels weighing up to 75 lbs.
* Report issues that could lead to disruption of services, safety concerns or damage to property
* Comply with all applicable policies & regulations of Client, JSM and Subcontractor
* Report damaged, unclaimed or missing items to management
* Transport carts from high return areas to high rental areas to ensure that carts are always available to customers may occur
* Perform routine maintenance and cleaning of carts and cart management units may occur
* Provide courteous service in assisting and greeting customers
* Maintain communication and cooperation with co-workers, and facility management
* Perform other duties as assigned by management
QUALIFICATIONS
* 6 months ...
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Type: Permanent Location: Boston, US-MA
Salary / Rate: 20
Posted: 2026-03-07 07:53:37
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Location: Onsite in Spartanburg, SC
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Spartanburg, SC.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial opera...
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Type: Permanent Location: Spartanburg, US-SC
Salary / Rate: Not Specified
Posted: 2026-03-07 07:34:49
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Alaska Marine Trucking provides and manages local freight distribution services in Alaska which include loading, unloading, warehousing, pickup and delivery.
Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Ketchikan, Alaska.
This is a full-time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:
* Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML's Customer Experience Initiative.
* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
* Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIES includ...
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Type: Permanent Location: Ketchikan, US-AK
Salary / Rate: Not Specified
Posted: 2026-03-05 08:03:16
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Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department.
The Customer Service Representative will support customers with shipping needs through a multitude of avenues.
The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety.
If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply.
This is a safety sensitive position.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
* Answer a variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Quote accurate rates and document cargo bookings for shipments.
* Rate Bills of Lading using company’s computer program.
* Respond accurately and timely to customer questions, concerns and service requirements via phone, e-mail, and fax or in person.
* Process and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or Hawaii.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML’s Customer Experience Initiative.
* Follow established processes & adjust to changing processes as the company strives for continuous improvements.
* Carry out all duties with a strong commitment to excellent customer service.
Benefits You Can Look Forward To:
* Health Insurance - medical, dental, and vision with low employee contributions
* Health Insurance for your family – we also contribute to medical, dental and vision for your family
* Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
* Paid Holidays - 8 paid holiday a year in addition to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)
* 401(k) with company match + additional annual retirement contribution
* Health and Wellness Program - FitOn
* Tuition Reimbursement
* Employee Assistance Program
* Life Insurance and AD&D – we pay for at no cost to you
* Long term disability – we pay for at no cost to you
* Opportunities for internal promotions/career advancement
* Family friendly work hours (closed on weekends and paid holidays)
* Discretionary Bonus Program
* Competitive wages with annual performance and wage reviews
Qualifications:
To perform this job successfully, an individual must be ab...
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Type: Permanent Location: Seattle, US-WA
Salary / Rate: 27.11
Posted: 2026-03-05 08:02:52
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Customer Account Coordinator
Location: Onsite in Circleville, Ohio
Schedule: Monday - Friday | 8 AM - 5 PM EST | OT may be required based on customer demands
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Circleville, OH.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years of customer service in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
* De...
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Type: Permanent Location: Circleville, US-OH
Salary / Rate: Not Specified
Posted: 2026-03-05 07:58:24
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Your Job
Do you possess a combination of analytical skills and interpersonal talents? Are you searching for a place where you can cultivate a long-term career, rather than just a job?
As a Specialist of our Customer Service Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned set of customers in one or more of the following segments: EMS, VMI, Industrial, Distribution, or Automotive.
You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform), providing vital information to help our customers successfully achieve their production plans.
Our Team
Our customer service division is at the heart of our operations, interfacing directly with customers to ensure their needs are met with efficiency and professionalism.
The team is composed of skilled and passionate individuals who are committed to fostering positive customer experiences and driving satisfaction.
The Customer Service Specialist role is critical to our success as a team in providing the highest level of customer experience to Molex customers.
This role requires the highest level of responsiveness to be exercised and the coordination of additional resources to achieve closure with appropriate solutions.
What You Will Do
* Interact with internal and external customers daily via email, phone and through our Salesforce Service Cloud platform.
* Support the Order Management Process, including pre-and post-order activities, such as reviewing documents for accuracy, order changes, expedites, escalations, NPI activity, etc.
* Responsible for supporting the customer service of a global account/market segment, including Tier 1 subcontractors, with a focus on the supply chain management.
* Proactively engage with key stakeholders to collaborate with our partners to share information and present a unified message, ensuring value creation for both Molex and the customer.
* Understand customer contracts, expectations, manage customer portals, and review forecasting.
* Participate actively in team meetings and departmental training sessions to support the activities of the Customer Experience (CX) Team; provide input and engage with your team members.
* Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
Engage in a respectful challenge process where all ideas are valued.
* Enable a high level of independent decision making, largely based on the specific accounts being covered.
Who You Are (Basic Qualifications)
* High school diploma or higher
* Experience with Microsoft Office Suite
* Strong communication skills that showcase your ability to articulate ideas clearly in a fast-paced environment
* The skills to organize data, analyze information, and convey compelling data driven details
* Organizational, time management, prioritization, an...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2026-03-04 08:15:07
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Your Job
G eorgia-Pacific is looking for a Customer Solutions Specialist to join our Consumer Products Supply Chain organization, supporting the Walmart account.
In this position, you'll play a critical role in identifying process improvement opportunities, analyzing supply chain metrics, and utilizing SAP to fulfill customer purchase orders and resolve customer replenishment issues.
With your exceptional communication skills and ability to create relationships, you'll collaborate with cross-functional teams and influence partnerships to ensure timely resolutions and profitable customer satisfaction.
Bring your sense of urgency and customer focus to our virtual environment, leveraging digital tools to excel in this exciting role.
Location: This role is based out of our Bentonville, AR sales office, with possibility for remote flexibility.
Our Team
We are seeking a Customer Solutions Specialist (CSS) who will be a vital member of our dynamic GP Consumer Products team.
This CSS will bring economic thinking and resolution to a fast-paced environment.
They will work alongside other CSSs and will report to a Sr.
Manager Customer Supply Chain and Logistics.
What You Will Do
* Utilize SAP to fulfill customer purchase orders, monitor order status, and to research and resolve customer replenishment issues
* Act as a principled entrepreneur by identifying process improvement, key service trends, and cost savings opportunities to drive improvements and create value
* Analyze and report customer supply chain metrics (in-stock, on time, case fill rate, and others), including executive summaries
* Utilize SAP to monitor order status and to research and resolve customer replenishment issues
* Troubleshoot and identify solutions while working through service issues
* Understand and develop relationships with customers to profitably anticipate and satisfy their needs
* Influence and build internal and external partnerships while practicing careful communication
* Exercise sound judgment, prioritize duties, and follow tasks through to completion in a timely manner
* Communicate and interact with cross-functional teams (including order management, sales, transportation, and contacts at the facilities) to solve business problems
* Maintain a strong sense of urgency and customer focus
* Collaborate and build relationships in a virtual environment leveraging digital tools
* Advance our Principle-Based Management® culture by applying and reinforcing the company's Core Values and Principles
Who You Are (Basic Qualifications)
* Experience in a supply chain, logistics, order management, or order replenishment role
* Experience in a customer-facing role; you build working relationships and partner with others to bridge gaps and solve problems
* Confident Communicator; you engage with others effectively via telephone, email, chat, and video calls - you are comfortable being seen and heard
...
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Type: Permanent Location: Rogers, US-AR
Salary / Rate: Not Specified
Posted: 2026-03-04 07:49:39
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This role is an onsite opportunity.
Working Time: Monday - Friday, 40 hours/Week.
Working in shift: 9:00 AM – 6:00 PM or 1:00 PM – 10:00 PM.
And willing to do nightshift for future needs.
Working location: Helios Building, Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)
As a Service Desk Consultant, you will:
* Prioritize, diagnose, troubleshoot and manage several open service requests and/or Incidents at one time with effective communication while adhering to all service level agreements by taking ownership of customer issues and seeing problems through to resolution.
* Ensure all customer systems are actively monitored and any issues resolved quickly and efficiently with effective communication while adhering to all service level agreements.
* Building and maintaining strong and healthy relationships with all customers while ensuring that the line manager is fully informed of successes and risks.
Requirements for Success:
* Strong communication skills both written and verbal English; Ability to communicate thoughts and information clearly and concisely.
(TOEIC 750 or IELTS 6.5 and above)
* Experience in Customer Service, Technical Support or related field preferred
* Must be customer-service oriented; Actively look for ways to help people.
* Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times.
* Must have a strong attention to detail; Careful about detail and thorough in completing work tasks.
* Efficient able to handle and resolve client issues quickly and accurately.
* Ability to work in a dynamic and fast-paced environment
See job description
* 100% salary in 2 months of probation
* 13-month salary (pro-rated), annual performance bonus
* Social insurance at 100% salary rate, applied from probation time
* Extra private healthcare after probation; Company covers 50% annual fee for relatives
*
* Meal allowance: Up to 660,000 VND/month
* Extra shift allowances (100,000 - 140,000/shift), 30% extra salary rate applied for nightshift hours after 10 PM
* Up to 17 paid-time off/year
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Type: Permanent Location: Ho Chi Minh, VN-SG
Salary / Rate: Not Specified
Posted: 2026-03-03 08:12:07
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Area Customer Service Manager - Corrugated
Location: This is a hybrid role, you will be supporting two sites and will be expected to be onsite at one location most days.
Candidate will need to live within daily commutable distance of either site Martinsville, VA or Asheboro, NC.
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific, LLC is seeking an innovative and driven Area Customer Service Manager to lead our Customer Service team for our Corrugated facilities in Martinsville, VA and Asheboro, NC.
In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers.
You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Check out these videos/links to learn more about the Corrugated Business at Georgia-Pacific:
Georgia-Pacific: How Corrugated Boxes are Made
Georgia-Pacific: Corrugated
www.gppackaging.com
What You Will Do
* Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
* Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.
* Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
* Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
* Identify and implement process improvements that enhance the customer experience and drive operational excellence.
* Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.
* Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
* Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
* Champion our business philosophy by promoting ...
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Type: Permanent Location: Ridgeway, US-VA
Salary / Rate: Not Specified
Posted: 2026-03-02 07:25:29
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Area Customer Service Manager - Corrugated
Location: This is a hybrid role, you will be supporting two sites and will be expected to be onsite at one location most days.
Candidate will need to live within daily commutable distance of either site Martinsville, VA or Asheboro, NC.
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific, LLC is seeking an innovative and driven Area Customer Service Manager to lead our Customer Service team for our Corrugated facilities in Martinsville, VA and Asheboro, NC.
In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers.
You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Check out these videos/links to learn more about the Corrugated Business at Georgia-Pacific:
Georgia-Pacific: How Corrugated Boxes are Made
Georgia-Pacific: Corrugated
www.gppackaging.com
What You Will Do
* Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
* Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.
* Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
* Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
* Identify and implement process improvements that enhance the customer experience and drive operational excellence.
* Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.
* Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
* Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
* Champion our business philosophy by promoting ...
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Type: Permanent Location: Asheboro, US-NC
Salary / Rate: Not Specified
Posted: 2026-03-02 07:25:28
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Your Job
The Compliance Data Entry Specialist is responsible for accurately entering, updating, and maintaining asset compliance-related data in our KBX internal systems.
Key duties include reviewing documents for accuracy and regulatory requirements, identifying and correcting data errors, and collaborating with internal and external parties to gather information.
This role also involves ensuring data quality and maintaining strict confidentiality and security protocols.
Our Team
The KBX Compliance team is part of the business and plays a key role in supporting its vision and operations.
Our team maintains strong adherence to all regulatory requirements, understands their impact on the business, and shares this knowledge throughout the organization.
The compliance program is structured around a framework that addresses high-risk activities and outlines how these risks will be managed.
What You Will Do
* Accurately input, update, and maintain records in KBX systems, spreadsheets, and other systems.
* Review documents and data for completeness, accuracy, and adherence to regulatory requirements.
* Proactively identify and correct errors and follow up on missing or outdated documentation.
* Assist in preparing reports and audit documentation to support internal and external audits.
* Communicate with internal departments, such as maintenance, operations, and finance to clarify information and resolve discrepancies.
* Maintain the confidentiality of sensitive data and adhere to all data security and privacy protocols.
* Help identify opportunities to improve data entry processes and ensure best practices are followed.
Who You Are (Basic Qualifications)
* Experience entering data into systems or databases
* Experience using the Microsoft Office suite
* Experience working with multiple cross functional teams
* Experience managing and organizing data files
What Will Put You Ahead
* Experience using a TMS to log and enter data
* Experience performing reconciliation and data entry quality assurance
* Experience applying knowledge of transportation/logistics compliance regulations
* Experience working within an assets-based logistics department
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
#LI-FT1
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hir...
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Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-03-01 07:29:25
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Your Job
Georgia Pacific Corrugated LLC is seeking a Customer Service Manager to support our Bradford, PA box plants.
You will lead a team that delivers exceptional customer experience to our valued customers.
In this role, you will work directly with the Customer Account Coordinators, our General Manager, Sales and Operations groups to maintain an uninterrupted order flow to the customer.
You will have the opportunity to leverage your excellent communication skills and attention to detail to coordinate activities across multiple customers.
To excel in this position, you should show a strong sense of urgency, economic awareness, excellent organizational skills, and the ability to manage several competing priorities at once.
The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers and team members to deliver best-in-class service.
Location: This role is based on site at our Bradford, Pennsylvania facility.
Schedule: 8am-5pm Monday-Friday, with flexibility as needed based on business needs.
Our Team
As a Customer Service Manager, you will play a pivotal role in leading a team of 2-3 customer service members, ensuring a high standard of service excellence.
This role operates in a fast-paced manufacturing environment where priorities can shift quickly, requiring flexibility and real-time problem solving.
Our culture is defined by the Principle Based Management ™ philosophy which guides everyday decision making and provides employees with opportunities to contribute and personally benefit from the value they create.
What You Will Do
* Lead, coach, and develop a high-performing customer account coordinator team.
* Facilitate phone, email, and chat service requests from our valued customer base with professionalism and efficiency.
* Monitor the team workload to ensure adequate customer support and adherence to correct procedures.
* Develop deep knowledge of the system and business processes.
Your knowledge and experience will make you a valuable resource for the team, as you coach and develop individual team members and provide training to enhance their skills and knowledge base.
* Exercise sound judgement to make timely decisions that balance customer needs, operational capability, and financial impact.
* Help with production and scheduling needs in collaboration with the Planner and Director of Operations.
* Collaborate closely with Sales, National Accounts, and Operations to build meaningful relationships that maintain our high service standards and contribute to the success of the area plants.
* Act as a liaison between the sales team, customer service, and operations during new business onboarding.
* Assist in reviewing, refining, creating training materials, process flows or change communications.
* Process all customer orders per customer contracts and agreements, balancing customer advocacy with operational and financial discipline.
...
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Type: Permanent Location: Bradford, US-PA
Salary / Rate: Not Specified
Posted: 2026-02-28 07:49:27
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Your Job
Georgia Pacific Corrugated LLC is seeking a Customer Service Manager to support our Mt.
Wolf, PA box plants.
You will lead a team that delivers exceptional customer experience to our valued customers.
In this role, you will work directly with the Customer Account Coordinators, our General Manager, Sales and Operations groups to maintain an uninterrupted order flow to the customer.
You will have the opportunity to leverage your excellent communication skills and attention to detail to coordinate activities across multiple customers.
To excel in this position, you should show a strong sense of urgency, economic awareness, excellent organizational skills, and the ability to manage several competing priorities at once.
The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers and team members to deliver best-in-class service.
Location: This role is based on site at our Mt.
Wolf, Pennsylvania facility.
Schedule: 8am-5pm Monday-Friday, with flexibility as needed based on business needs.
Our Team
As a Customer Service Manager, you will play a pivotal role in leading a team of 2-3 customer service members, ensuring a high standard of service excellence.
This role operates in a fast-paced manufacturing environment where priorities can shift quickly, requiring flexibility and real-time problem solving.
Our culture is defined by the Principle Based Management ™ philosophy which guides everyday decision making and provides employees with opportunities to contribute and personally benefit from the value they create.
What You Will Do
* Lead, coach, and develop a high-performing customer account coordinator team.
* Facilitate phone, email, and chat service requests from our valued customer base with professionalism and efficiency.
* Monitor the team workload to ensure adequate customer support and adherence to correct procedures.
* Develop deep knowledge of the system and business processes.
Your knowledge and experience will make you a valuable resource for the team, as you coach and develop individual team members and provide training to enhance their skills and knowledge base.
* Exercise sound judgement to make timely decisions that balance customer needs, operational capability, and financial impact.
* Help with production and scheduling needs in collaboration with the Planner and Director of Operations.
* Collaborate closely with Sales, National Accounts, and Operations to build meaningful relationships that maintain our high service standards and contribute to the success of the area plants.
* Act as a liaison between the sales team, customer service, and operations during new business onboarding.
* Assist in reviewing, refining, creating training materials, process flows or change communications.
* Process all customer orders per customer contracts and agreements, balancing customer advocacy with operational and financial discipline.
...
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Type: Permanent Location: Mt Wolf, US-PA
Salary / Rate: Not Specified
Posted: 2026-02-28 07:49:27
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Under the general direction of the Guest Experience Supervisor, the Guest Experience Representative (GER) plays a vital role in providing exceptional customer service in a community-facing environment at Tampa International Airport.
This position assists guests, passengers, and tenants by offering wayfinding, educational support, and information about airport facilities and services.
The GER also conducts airport tours, monitors safety systems, and actively engages with the public at various events, ensuring a positive experience for all airport users while promoting the Authority's mission and values.
This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations.
Requires availability for emergency call-in.
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-27 07:49:44
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Antietam Broadband is looking for an energetic person who is willing to work hard and grow with our company. The Customer Experience and Sales Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers.
If you are looking for a place to grow and a friendly working environment, then Antietam Broadband is the place for you!
Job Type: Full-time
Rate: $15.00/hr plus commissions and overtime pay if applicable
Location: Hybrid home and office in Hagerstown, MD
Responsibilities Include:
* Ability to prioritize and organize effectively
* Ability to utilize problem solving techniques with high end broad band equipment
* Ability to use personal computer and software applications (i.e.
word processing, spreadsheet, billing system)
* Knowledge of basic mathematics
* Knowledge of video, broadband, and phone products and services
* Knowledge of common phone etiquette and de-escalation techniques
* Able to communicate clearly, educate customers and promote/sell company services
* Able to work independently and plan accordingly to complete daily assignments
* Must be flexible and able to handle multiple tasks concurrently
* Adapting, learning and delivering the best customer service our industry can give.
* Sell and promote company products and services
* Research customer complaints, processing payments and billing adjustment
* Achieve sales goals by soliciting new and or up sell services
* Follow up on and close sales leads
* Resolve customer account issues
* Perform other duties as may be requested by supervisor
* Performs service order provisioning through multiple user interfaces of the following types
* Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
* Follow all safety rules and comply with company policies and specifications
* Speak and understand English language proficiently
You will need to have:
* 3 years of CATV or other relevant technical/electronic experience
* High school diploma or GED equivalent
* Bilingual preferred
* Valid driver's license
* Willing to participate in NCTI certification/development courses
Benefits:
* Family Medical (3 plans to choose from), Dental and Vision
* Company funded HSA
* Company Paid Short Term Disability
* Company Paid Long Term Disability with Voluntary option
* Company Paid Parental Leave
* Company Paid Life as well as Voluntary policies
* 401(k) with generous company match
* Paid Time Off
* Volunteer Paid Time Off
* Paid Holidays
When you join Antietam Broadband...
You'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees t...
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Type: Permanent Location: Hagerstown, US-MD
Salary / Rate: Not Specified
Posted: 2026-02-27 07:45:37
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Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
Provides basic member service transactions, with quality and accuracy.
* Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions.
Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in continuous improvement activiti...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2026-02-26 08:00:12
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Your Job
As the Inside Sales Supervisor, you will lead and support a team responsible for delivering exceptional customer service, managing order execution, and driving operational excellence.
You will oversee daily sales operations, ensure data accuracy, and enable strong collaboration with Sales, Operations, and Customer Service teams.
Your leadership will help shape an efficient, customer-focused inside-sales environment.
Our Team
Our customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism.
Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high quality support tailored to each client's unique needs.
We thrive on collaboration, mutual respect, and a shared spirit of success fostering a positive and productive environment where teamwork drives results.
Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer focused.
What You Will Do
* Lead daily operations of Inside Sales team, ensuring timely, accurate handling of orders, returns, inquiries, RFQs, and customer requirements.
* Foster strong customer relationships through proactive communication, effective problem solving, and consistent follow up.
* Drive execution and maintenance of customer programs while ensuring compliance with company procedures and service level expectations.
* Collaborate across departments to resolve order-related issues and enhance the overall customer experience.
* Use reporting and analysis to improve processes, strengthen team performance, and support Sales strategies.
* Coach and develop Inside Sales Representatives, providing guidance, training, and support for daily challenges and long-term growth.
Who You Are (Basic Qualifications)
* Experience in Inside Sales, Customer Service, Order Management, or related operational roles.
* Previous experience leading, supervising, or mentoring team members.
* Proficiency with ERP systems (SAP preferred) and strong data accuracy skills.
* Strong communication, problem solving, and customer relationship abilities.
* Ability to manage multiple priorities in a fast-paced environment.
What Will Put You Ahead
* Experience in manufacturing, technology, or distribution industries.
* Knowledge of customer program management and quoting processes.
* Demonstrated success improving processes or enhancing customer experience.
* Familiarity with cross functional collaboration between Sales, Logistics, Operations, and Finance.
For this role, we anticipate paying $85,000- $115,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hi...
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Type: Permanent Location: Bridgewater, US-NJ
Salary / Rate: Not Specified
Posted: 2026-02-26 07:40:29
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Nous recherchons un·e formateur·rice dynamique, éloquent·e et passionné·e pour accompagner nos clients dans la maîtrise de notre logiciel de gestion.
Vous serez l’ambassadeur·rice de notre solution et jouerez un rôle stratégique dans la satisfaction, l’adoption et la réussite de nos utilisateurs.
Ce poste s’adresse à un·e professionnel·le dévoué·e à fournir un service client exceptionnel, doté·e d’un grand souci du détail et capable de s’épanouir dans un environnement de travail au rythme rapide.
Le rôle implique de dispenser des formations à distance ou directement sur site chez nos clients, selon les besoins.
Responsabilités principales
Formation et accompagnement des clients :
* Concevoir et dispenser des formations pour les nouveaux utilisateurs du logiciel tout au long de toutes les phases de mise en œuvre
* Personnaliser les programmes de formation pour répondre aux besoins et objectifs spécifiques de chaque client
* Animer des sessions de formation en présentiel (chez le client) ou en mode virtuel
* Assurer des formations de mise à niveau pour les clients existants et les membres du personnel interne
* Évaluer l'efficacité de la formation et adapter le contenu selon les besoins identifiés
Développement de contenu et collaboration :
* Créer du matériel engageant et adapté aux différents niveaux d'utilisateurs
* Collaborer avec différents départements pour concevoir et dispenser des solutions de formation intégrées
* Recueillir les retours des utilisateurs pour améliorer continuellement les programmes de formation
Support et suivi :
* Fournir un support technique de premier niveau aux utilisateurs
* Assurer le suivi post-formation pour garantir l'adoption réussie du logiciel
* Identifier les besoins de formation récurrents et contribuer à l'amélioration du produit
Profil recherché
Exigences obligatoires :
* Une bonne maîtrise du français et de l’anglais est requise car le titulaire du poste aura à communiquer fréquemment dans les deux langues, tant oralement que par écrit.
Nous avons des collègues, des clients et des partenaires au Québec, ainsi que dans le reste du Canada et aux États-Unis.
* Diplôme de baccalauréat dans un domaine connexe ou expérience professionnelle équivalente
* Expérience avérée en tant que formateur, particulièrement dans des rôles de support client ou de service à la clientèle
* Connaissance démontrée des processus et des meilleures pratiques de support client
* Disponibilité pour des déplacements
Compétences essentielles :
* Excellentes compétences en communication, présentation et vulgarisation
* Capacité à évaluer l'efficacité de la formation et à adapter le contenu selon les besoins
* Souci du détail avec compétences organisationnelles avérées
* Patience, empathie et dévouement à fournir un service client exc...
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Type: Permanent Location: Quebec City, CA-QC
Salary / Rate: Not Specified
Posted: 2026-02-25 08:18:27
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Your Job
Provide input and support to Sales Account Managers and Customers in preparing quotations, monitoring order status, follow-up and execution of critical programs/processes and report analysis and preparation.
Foster positive relationships with Customers via timely and thorough follow-up to inquiries and order requirements.
Our Team
Our Fremont-based customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism.
Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high-quality support tailored to each client's unique needs.
Our team thrives on collaboration, mutual respect, and a shared spirit of success-fostering a positive and productive environment where teamwork drives results.
Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer-focused.
What You Will Do
* Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
* Ensure Customer inquiries/issues are addressed/ resolved to completion
* Ensure accuracy of data and requirements in SAP
* Manage execution, requirements and maintenance of Customer Programs
* Resolve Order-related issues with intercompany departments
* Issue Quotations and follow-up on the status
* Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
* Prepare Order, RMA and Forecast status reports.
* Backup Account/Sales Managers during Travel
* Update Customer portals
* Issue open order ECOs
Who You Are (Basic Qualifications)
* Excellent written/verbal communications skills, detail oriented, and MS Office proficiency with an emphasis on Excel.
* Minimum 3 yrs experience in a customer-facing service role.
Added plus if experience includes familiarity with DSS products (WLM, Opto-E, Connectivity).
* BA/BS preferred
For this role, we anticipate paying $75,000- $105,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives.
We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.
Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ...
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Type: Permanent Location: Fremont, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-23 07:44:08
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Customer Support Intern
As a Customer Support Operations Intern, you will play a key role in analyzing, documenting, and optimizing our customer support processes and systems.
You will contribute to initiatives aimed at improving how customer inquiries are handled, ensuring consistency, accuracy, and overall efficiency within our support operations.
This role is ideal for someone looking to apply analytical skills to real-world business challenges within a dynamic customer-focused environment.
What your impact will be:
* Analyze existing customer support workflows and identify areas for improvement.
* Document and standardize operational guidelines and procedures related to case handling and client-specific requirements.
* Assist in configuring and updating our CRM system (e.g., Salesforce) to reflect optimized routing rules and client support guidelines.
* Collaborate with support agents, managers, and other internal teams to gather requirements and ensure accurate implementation of process changes.
* Contribute to initiatives focused on improving data quality and consistency within our support systems.
* Develop clear and comprehensive documentation for support processes and system configurations, ensuring easy access and understanding for the team.
* Participate in reviewing and validating process improvements with relevant stakeholders.
What we are looking for:
* Currently pursuing a degree program in Business Administration, Information Systems, Operations Management, or a related analytical field.
* Strong analytical and problem-solving skills with a keen eye for detail.
* Excellent written and verbal communication skills, with the ability to clearly articulate complex information.
* Familiarity with CRM systems (e.g., Salesforce) is beneficial.
* Ability to work independently on assigned tasks and collaborate effectively within a team environment.
* Strong organizational skills and the ability to manage multiple priorities.
What You'll Gain:
* Real-World Operational Experience: Contribute to significant projects that directly improve the efficiency and effectiveness of a customer support organization.
* Process Optimization Skills: Gain practical experience in analyzing, documenting, and optimizing business processes, leading to tangible improvements.
* CRM System Proficiency: Enhance your skills in configuring and utilizing industry-standard CRM platforms like Salesforce.
* Business Acumen: Develop a deeper understanding of customer support operations, the importance of data-driven decision-making, and how operational efficiency impacts customer satisfaction and business growth.
* Mentorship: Receive daily guidance and support from experienced Customer Support leaders and the Customer Support Manager, fostering your professional development.
* Cross-Functional Collaboration: Work closely with various internal teams, including Accoun...
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Type: Contract Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-02-21 08:43:48
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* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
* Provide claim status to policyholders or providers with a positive and professional approach.
* Answer calls as required by company policy in a helpful, professional, timely manner.
* Place outgoing calls as needed to provide or obtain information.
* Document (written/on-line) all calls while in progress.
* Transfer calls to employees in other departments as required to meet customer needs.
* Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
* Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
* Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: 15.65
Posted: 2026-02-21 08:43:32
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Antietam Broadband has an immediate opening for a Service Delivery Specialist! This position is responsible for overseeing and managing the end-to-end service delivery processes, from the initial customer order to the final installation and ongoing support.
Ensuring that products and services are delivered efficiently on time, and to the highest standards of quality, while maintain a strong focus on customer satisfaction.
Apply today to work for a growing company!
Title: Service Delivery Specialist
Location: Hybrid position with office in Hagerstown, MD
Rate: Starting at $19.50/hour
Job Type: Full-time
Reports to: Director of Service Delivery
Primary Responsibilities Include:
* Maintains fixed assets projects and PO data in Excel spreadsheets
* Ensure quality control and accuracy for all B2B and B2C product solution orders throughout the Service Delivery process
* Perform the necessary workflows and processes for an order to reach close status into successful billing
* Assist in order flow of voice orders by 3rd Party agents (i.e.
Alianza) to meet FOC dates
* Use technical tools (i.e.
Calix cloud and Plume cloud) to aid turn up of new services in a quality manner all products
* Open and work escalation tickets received from other departments and 3rd party vendors supporting the provisioning of new services, and upgrades
* Support B2B/B2C in order keying, tracking can-we-serve requests and site surveys related to business product needs
* Track & manage all orders from all sales channels
* Perform various functions in billing system, as it pertains to the Service Delivery processes and functions
* Review service tickets prior to technician dispatch to identify errors, missing information, or incorrect routing and prevent unnecessary service calls
* Coordinate earlier-than-scheduled appointment requests, ensuring appointments are first placed in the next available slot before review
* Serve as the primary point of control for same-day scheduling and dispatch during business hours
* Handle Tier 3 escalation tickets requiring technician return visits when sufficient information is available
* Coordinate failed installations by scheduling required repairs and subsequent re-installations
* Manage service call no-shows, performing follow-ups once notified by technicians
* Support weather-related service disruptions by coordinating rescheduling in accordance with established protocols
* Collaborate with TAC, Tier 2, Tier 3, and Field Operations to ensure accurate scheduling, clear communication, and efficient use of field resources
* Maintain appropriate dispatch boundaries, ensuring installation back-end accuracy remains the responsibility B2B & B2C
* Always maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with internal and external customers
* Comply with company policies and spec...
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Type: Permanent Location: Hagerstown, US-MD
Salary / Rate: Not Specified
Posted: 2026-02-21 08:38:52
