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Customer Service Manager - Corrugated Digital Print
Your Job
Location: Cincinnati, Ohio
Travel: Up to 40% nationwide travel for customer visits, etc.
Georgia Pacific's Corrugated Packaging business is seeking a Customer Service Manager to join our Hummingbird® digital print division.
In this role, you will have responsibility for the Customer Service team and assist with supply chain as needed, driving operational excellence through strategic supplier partnerships and innovative solutions that support business growth and customer success.
This position sits on the leadership team and is critical to our success.
Our Team
Hummingbird® is a Georgia-Pacific business transforming the corrugated packaging industry with advanced digital print solutions that deliver speed, flexibility, and sustainability to leading brands.
Backed by the scale and stability of Georgia Pacific, Hummingbird® operates within a Principle Based Management® culture that empowers employees to grow their careers by leveraging their unique skills and contributions.
This position offers the opportunity to influence supply chain strategy and customer service performance while contributing to the continued expansion of a rapidly evolving business.
What You Will Do
* Provide leadership and direction to the Customer Service team (team of 4), ensuring accurate order entry, ERP system management (Plex), and continuous improvement through automation and process transformation.
* Assist with supplier relationships across corrugated and converting partners, developing and negotiating contracts, pricing, and service-level agreements.
* Support with supply chain responsibilities for procurement activities including sourcing, quoting, quality oversight, and ensuring suppliers meet on-time, in-full expectations.
* Support the division's supply-chain-agnostic strategy by identifying and selecting the best supply chain solutions across internal and external partners.
* Partner with leadership and cross-functional teams (sales, operations, production) to ensure alignment on customer commitments and strategic priorities.
* Provide insights and recommendations to optimize supplier networks, drive cost savings, and support business growth.
* Serve as a key member of the Hummingbird leadership team, contributing to long-term strategy and business planning.
Skills You Will Bring
* Ability to build strong relationships and hold suppliers accountable to business standards.
* A strategic mindset with the capability to execute tactically.
* Strong collaboration and communication skills across all levels of the organization.
* Commitment to driving results while fostering a culture of continuous improvement.
Who You Are (Basic Qualifications)
* 5-10 years of experience in customer service, operations, supply chain or business related role.
* Leadership experience with proven ability to manage and develop teams.
* Hands ...
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Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2025-12-10 08:23:09
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Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in con...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2025-12-10 08:06:09
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MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations.
All candidates must reside in Eugene, OR or surrounding cities to be considered for this position.
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).
What will your job look like?
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of customers and requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
All you need is:
* High school diploma or G.E.D equivalent
* Minimum typing speed of 30 wpm or greater
* Knowledge of Microsoft Outlook and Word
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Even better if you have:
* Previous experience working in a customer service call center
* Exemplary communication and phone skills
* Outstanding organizational and multi-tasking skills
* Ability to maintain high level of confidentiality
MTM Incentives:
* Affordable benefits including Medical, Dental and Vision
* Free Life Insurance & Long-Term Disability coverage for eligible employees
* Paid Training & Overtime
* Paid Holidays & Paid Time Off (PTO)
* Safety Bonus
* Yearly Pay Increases
* 401(k) with Company Match
* Referral Bonus Program
Salary: $18 per/hour
This information reflects the base salary pay range for this job based on current national market data.
Ranges may vary based on the job's location.
We offer competitive pay that varies based on individual skills, experience, and other relevant factors.
We encourage you to apply to positions that yo...
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Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2025-12-10 08:01:57
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Customer Account Coordinator
Location: Onsite in Circleville, Ohio
Schedule: Monday - Friday | 8 AM - 5 PM EST | OT may be required based on customer demands
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Circleville, OH.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years of customer service in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
* De...
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Type: Permanent Location: Circleville, US-OH
Salary / Rate: Not Specified
Posted: 2025-12-09 07:51:16
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Your Job
Phillips Medisize, a Molex Company is seeking a Customer Service Supervisor to support our MPS division at our Phoenix, AZ location.
As the Customer Service Supervisor, you will lead and empower a team of Customer Service Representatives.
This role is critical in driving market-leading customer satisfaction and delivering excellent service experience by streamlining scalable processes and tools.
The successful candidate will champion a culture of continuous improvement aligned with MPS Division Strategic Priorities for CDMO, Platform, and Standard products, while fostering strong collaboration between customer-facing teams and site operations.
Our Team
You will be part of a dynamic team that embodies the Principle-Based Management (PBM) philosophy - focusing on humility, respect, and accountability.
Our team values open communication, constructive challenge, and shared knowledge to drive superior outcomes and long-term value for customers and the company.
What You Will Do
* Lead, mentor, and develop a high-performing team of Customer Service Representatives.
* Set clear team goals aligned with the Customer Service Vision and MPS Strategic Priorities, emphasizing value creation.
* Oversee and continuously improve processes related to product forecasting, production order sustainability, and order management to support scalability and efficiency.
* Ensure accurate and timely order verification, entry, acknowledgement, and status updates.
* Manage order modifications, including expediting, cancellations, and fee assessments, balancing operational priorities and customer expectations.
* Drive digitization and standardization of customer service interactions by leveraging advanced tools and technology.
* Engage proactively with internal and external stakeholders-including customers, site operations, finance, and sales-to gather insights, resolve issues, and promote best practices.
* Serve as a strategic liaison between customers and manufacturing sites, ensuring clear communication and expectation alignment.
* Strategically assign customer service resources to accounts and manufacturing capabilities based on comparative advantage to optimize efficiency.
* Ensure compliance by maintaining accurate pricing, volumes, Incoterms, payment terms, shipping documentation, and coordinating credit hold activities.
Who You Are (Basic Qualifications)
* 3+ years of customer service experience
* 2+ years in a leadership role, preferably in manufacturing or production environments.
* Experience with customer order management systems (SAP) and Microsoft Office Suite.
What Will Put You Ahead
* Bachelor's degree in Business Administration, Supply Chain, or related field.
* Experience with digitizing customer service interactions and standardizing processes.
This position does not qualify for VISA Sponsorship.
In order to comply with U.S.
export control laws and regulations, th...
....Read more...
Type: Permanent Location: Hudson, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-09 07:32:16
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Your Job
Phillips Medisize, a Molex Company is seeking a Customer Service Supervisor to support our MPS division at our Phoenix, AZ location.
As the Customer Service Supervisor, you will lead and empower a team of Customer Service Representatives.
This role is critical in driving market-leading customer satisfaction and delivering excellent service experience by streamlining scalable processes and tools.
The successful candidate will champion a culture of continuous improvement aligned with MPS Division Strategic Priorities for CDMO, Platform, and Standard products, while fostering strong collaboration between customer-facing teams and site operations.
Our Team
You will be part of a dynamic team that embodies the Principle-Based Management (PBM) philosophy - focusing on humility, respect, and accountability.
Our team values open communication, constructive challenge, and shared knowledge to drive superior outcomes and long-term value for customers and the company.
What You Will Do
* Lead, mentor, and develop a high-performing team of Customer Service Representatives.
* Set clear team goals aligned with the Customer Service Vision and MPS Strategic Priorities, emphasizing value creation.
* Oversee and continuously improve processes related to product forecasting, production order sustainability, and order management to support scalability and efficiency.
* Ensure accurate and timely order verification, entry, acknowledgement, and status updates.
* Manage order modifications, including expediting, cancellations, and fee assessments, balancing operational priorities and customer expectations.
* Drive digitization and standardization of customer service interactions by leveraging advanced tools and technology.
* Engage proactively with internal and external stakeholders-including customers, site operations, finance, and sales-to gather insights, resolve issues, and promote best practices.
* Serve as a strategic liaison between customers and manufacturing sites, ensuring clear communication and expectation alignment.
* Strategically assign customer service resources to accounts and manufacturing capabilities based on comparative advantage to optimize efficiency.
* Ensure compliance by maintaining accurate pricing, volumes, Incoterms, payment terms, shipping documentation, and coordinating credit hold activities.
Who You Are (Basic Qualifications)
* 3+ years of customer service experience
* 2+ years in a leadership role, preferably in manufacturing or production environments.
* Experience with customer order management systems (SAP) and Microsoft Office Suite.
What Will Put You Ahead
* Bachelor's degree in Business Administration, Supply Chain, or related field.
* Experience with digitizing customer service interactions and standardizing processes.
This position does not qualify for VISA Sponsorship.
In order to comply with U.S.
export control laws and regulations, th...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-12-09 07:32:14
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Company
Federal Reserve Bank of Minneapolis
Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S.
Treasury retail financial products, such as United States Savings Bonds.
We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
* Answer incoming calls and emails from customers, financial institutions, and legal professionals.
* Advise customers on U.S.
Treasury financial products, regulations, and forms.
* Support account setup and navigation for U.S.
Treasury websites and applications
* Aim to exceed established metrics for accuracy, timeliness, and completeness
* Provide prompt, efficient, detailed, customer-oriented service
* Act as an advocate for our customer; reporting and/or acting on areas for improvement
* Establish and maintain accurate records and documentation
* Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
* Associates degree in business or an equivalent combination of education and experience.
* Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
* Must be a U.S.
citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
* Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
* Basic computer and MS Office proficiency.
* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
* Comprehensive healthcare options (Medical, Dental, and Vision)
* 401(k) match, and a fully-funded pension plan
* Paid time off and holidays
* Generously subsidized public transportation
* Annual educational assistance
* On-site fitness facility
* Professional development programs, training, and conferences
* And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued.
We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues.
From economists to cash specialists, we work together to represent you in our economy.
Full Time / Part Time
Full time
Regular / ...
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Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: 48649
Posted: 2025-12-07 07:15:31
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At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
Dein neues Team
Du verstärkst den Bereich Vertrieb Services (DEGSB).
Auch wenn du viel mobil arbeitest, bist du fester Teil eines engagierten Teams, das sich gegenseitig unterstützt.
Du arbeitest eng mit dem Vertrieb und deiner Regionalen Serviceleitung zusammen.
Wir pflegen einen offenen Austausch und sorgen gemeinsam für erstklassigen Service bei unseren Kunden.
Als Team arbeiten wir eng zusammen, unterstützen uns gegenseitig bei komplexen Installationen und teilen unser technisches Wissen.
Du bist ein wichtiger Knotenpunkt zwischen unseren Kund:innen, dem Vertrieb und dem technischen Service, um eine reibungslose Inbetriebnahme sicherzustellen.
Verantwortlichkeiten | Das erwartet Dich
Als Junior Systembetreuer (m/w/d) übernimmst du schrittweise die technische Verantwortung für unsere Installationsbasis und repräsentierst Roche direkt beim Kunden.
Dein Fokus liegt auf der Sicherstellung einer reibungslosen Diagnostik durch hohe Geräteverfügbarkeit und exzellenten Service.
Deine Hauptaufgaben sind:
* Du führst fachgerechte Installationen, Wartungen und Reparaturen an unseren Roche-Standardgeräten durch.
Dabei analysierst du Fehlerbilder präzise – sowohl vor Ort als auch per Remote-Support – und dokumentierst deine Einsätze sorgfältig, um eine nachhaltige Problemlösung sicherzustellen.
* Deine Expertise geht über die Hardware hinaus.
Du weist unsere Kunden in die Bedienung und Handhabung der Systeme ein und unterstützt sie bei applikativen Fragen sowie dem Einsatz von Reagenzien, um die optimale Nutzung der Geräte zu gewährleisten.
* Als technischer Ansprechpartner vor Ort erkennst du die Bedürfnisse unserer Kunden frühzeitig.
Du berätst zu Serviceverträgen oder präventiven Maßnahmen und arbeitest eng mit dem Vertrieb zusammen, um Verkaufschancen für Systemgeschäfte oder Dienstleistungen zu identifizieren.
* Du organisierst deine Einsätze in der Region effizient und eigenverantwortlich.
Um die kontinuierliche Versorgung der Patienten sicherzustellen, nimmst du zudem an einem geregelten Not- und Bereitschaftsdienst teil.
Qualifikationen | Das bringst Du mit
Neben einer erfolgreich abgeschlossenen Ausbildung als staatlich geprüfte:r Techniker:in oder ein Studium (z.B.
FH) in Elektrotechnik, Elektronik, Mechatronik oder einer ähnlichen Fachrichtung bringst Du idealerweise erste praktische Berufserfahrung (z.B.
durch Praktika, Werkstudententätigkeit oder eine technische Ausbildung) im Umgang mit komplexen technischen ...
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Type: Permanent Location: North Rhine-Westphalia, DE-NW
Salary / Rate: Not Specified
Posted: 2025-12-06 07:19:00
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Area Customer Service Manager - Corrugated
Location: This is a hybrid role, you will be supporting two sites and will be expected to be onsite at one location most days.
Candidate will need to live within daily commutable distance of either site Martinsville, VA or Asheboro, NC.
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific, LLC is seeking an innovative and driven Area Customer Service Manager to lead our Customer Service team for our Corrugated facilities in Martinsville, VA and Asheboro, NC.
In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers.
You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Check out these videos/links to learn more about the Corrugated Business at Georgia-Pacific:
Georgia-Pacific: How Corrugated Boxes are Made
Georgia-Pacific: Corrugated
www.gppackaging.com
What You Will Do
* Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
* Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.
* Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
* Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
* Identify and implement process improvements that enhance the customer experience and drive operational excellence.
* Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.
* Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
* Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
* Champion our business philosophy by promoting ...
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Type: Permanent Location: Spartanburg, US-SC
Salary / Rate: Not Specified
Posted: 2025-12-05 07:59:02
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Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in con...
....Read more...
Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2025-12-05 07:27:08
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Company Name: PBS Systems
Job Location: Arlington, TX
Job Type: Full-time, Permanent
Internal Job Title: Parts Support Analyst - Tier 1
Reports To: Team Lead - Parts Support
Job Requirement(s): Travel throughout Canada and USA, 1 week per month
No.
Openings: 01
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Parts Support Analyst, you will provide excellent training to our new and existing customers in the Parts module of our software, by assisting customers during the installation and training process of their new dealership software.
Responsibilities:
* Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
* Logging and documenting all customer interactions within our ticketing system and escalating matters as required
* Collaborating with other groups/departments to streamline service delivery
* Identify opportunities to drive process improvements that positively impact the client’s experience
* Develop knowledge and understanding of our software and supporting infrastructure
* Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
* Achieving and exceeding KPI targets and other metrics defined by the department
* Available to travel at least 1 week per month throughout the US and Canada
* Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
* Commit to ongoing personal developm...
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Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2025-12-04 07:37:47
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Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in continu...
....Read more...
Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2025-12-04 07:32:54
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Your Job
Do you possess a combination of analytical skills and interpersonal talents? Are you searching for a place where you can cultivate a long-term career, rather than just a job?
As a Specialist of our Customer Service Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned set of customers in one or more of the following segments: EMS, VMI, Industrial, Distribution, or Automotive.
You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform), providing vital information to help our customers successfully achieve their production plans.
Our Team
Our customer service division is at the heart of our operations, interfacing directly with customers to ensure their needs are met with efficiency and professionalism.
The team is composed of skilled and passionate individuals who are committed to fostering positive customer experiences and driving satisfaction.
The Customer Service Specialist role is critical to our success as a team in providing the highest level of customer experience to Molex customers.
This role requires the highest level of responsiveness to be exercised and the coordination of additional resources to achieve closure with appropriate solutions.
What You Will Do
* Interact with internal and external customers daily via email, phone and through our Salesforce Service Cloud platform.
* Support the Order Management Process, including pre-and post-order activities, such as reviewing documents for accuracy, order changes, expedites, escalations, NPI activity, etc.
* Responsible for supporting the customer service of a global account/market segment, including Tier 1 subcontractors, with a focus on the supply chain management.
* Proactively engage with key stakeholders to collaborate with our partners to share information and present a unified message, ensuring value creation for both Molex and the customer.
* Understand customer contracts, expectations, manage customer portals, and review forecasting.
* Participate actively in team meetings and departmental training sessions to support the activities of the Customer Experience (CX) Team; provide input and engage with your team members.
* Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
Engage in a respectful challenge process where all ideas are valued.
* Enable a high level of independent decision making, largely based on the specific accounts being covered.
Who You Are (Basic Qualifications)
* High school diploma or higher
* Experience with Microsoft Office Suite
* Strong communication skills that showcase your ability to articulate ideas clearly in a fast-paced environment
* The skills to organize data, analyze information, and convey compelling data driven details
* Organizational, time management, prioritization, an...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2025-12-03 09:24:14
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The insurance industry is evolving, and SIAA is excited to drive this evolution.
As the premiere agent alliance, we have created the strongest network where independent insurance agencies can accelerate their growth by accessing diverse products from the most reputable carriers available.
We make a difference in people’s lives by helping them build successful careers and businesses, and when we achieve this for our member agencies, our strategic partner carriers, and for our internal team, the potential for our collective success is unlimited.
As a Great Place to Work, SIAA embraces the unique experience, background, and perspective that each individual brings, and we are connected by the common core values that drive our success: Persistent Positivity, Intellectual Curiosity, Humble Authenticity, Selfless Collaboration, and Solution-Driven.
Join a team that is relentless in its’ pursuit of continuous improvement and execution of forward-thinking ideas.
If you are looking for an organization where your ideas are heard, your feedback is valued, and your opportunities to learn and grow abound look no further than SIAA and our master agency network.
Michigan Agency Partners, a master agency, has a new opportunity in their retail insurance division and are looking for a highly organized and detail-oriented Property and Casualty Customer Service Representative located in the mid-Michigan area.
The ideal candidate will be property and casualty licensed, have at least 3 years of experience working within an independent agency, have excellent communication skills and a strong understanding of personal lines insurance policies.
This individual will be responsible for providing exceptional customer service to clients, assisting with policy inquiries, and maintaining accurate records.
Key Responsibilities:
* Provide customer support and answer policy-related questions.
* Learn and understand company insurance products.
* Navigate insurance companies' websites.
* Offer new insurance products to customers.
* Respond to customer inquiries and recommend solutions.
* Assist with claims and payment issues.
* Document conversations with clients with details of inquiries and action steps taken in Agency Management system.
* Send newsletters, mail, and other forms of correspondence to customers.
* Maintain strong client relationships.
Qualifications & Skills:
* Property & Casualty License in Michigan
* At least 3 years of previous experience working as a customer service representative in Property and Casualty Insurance.
* In-depth knowledge of personal lines insurance products and policy coverage.
* Ability to multi-task.
* Effective communication skills – both verbal and non-verbal.
* Must be friendly and willing to help others.
* Highly detail oriented with strong recall of data and details.
* Basic computer and typing skills.
* Actively listens and applies...
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Type: Permanent Location: Tecumseh, US-MI
Salary / Rate: Not Specified
Posted: 2025-12-03 08:24:15
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Customer Service Manager
Location: Onsite in Milford, NJ
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Base Salary Range: $80,000-$115,000
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is seeking an innovative and driven Customer Service Manager to lead our Customer Service team in Milford, NJ.
In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers.
You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
* Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.
* Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
* Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
* Identify and implement process improvements that enhance the customer experience and drive operational excellence.
* Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.
* Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
* Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
* Champion our business philosophy by promoting respectful challenge, principled entrepreneurship, and innovation.
Who You Are (Basic Qualifications)
* 2+ years experience supporting key customer accounts in a manufacturing, industrial, distribution or similarly fast-paced environment
* Ability to lead and support a team through coaching, performance feedback, and collaboration
* Strong communication skills and the ability to build relationships across departments an...
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Type: Permanent Location: Milford, US-NJ
Salary / Rate: Not Specified
Posted: 2025-11-30 07:07:19
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At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
Dein neues Team
Du verstärkst unseren Vertriebsservice in der Region Berlin / Potsdam.
Gemeinsam mit den Kolleg:innen aus dem Verkauf und anderen Vertriebseinheiten verfolgen wir das Ziel, eine langfristige Kundenbindung sicherzustellen und den Verkauf unserer Roche-Systeme aktiv zu unterstützen.
Dabei verantworten wir den technischen und applikativen Kundenservice unter anderem für Analysensysteme und Reagenzien der Molekularen/Gewebediagnostik und IT-Lösungen.
Verantwortlichkeiten | Das erwartet Dich
Als Junior Systembetreuer (m/w/d) bist du das Gesicht von Roche vor Ort.
Du stellst die Verfügbarkeit und Sicherheit unserer Roche-Standardgeräte sicher und trägst so maßgeblich zur Kundenzufriedenheit bei.
Deine Aufgaben erledigst du sowohl im direkten Kundenkontakt als auch in enger Abstimmung mit deinem Team:
* Du führst fachgerechte technische Fehlerdiagnosen durch und reparierst Roche-Standardgeräte – meist vor Ort beim Kunden, teilweise auch unterstützend am Telefon.
Dabei übernimmst du auch die Dokumentation im CRM-System und die Fakturierung.
* Du bist verantwortlich für die Aufstellung neuer Systeme, führst Testläufe durch und übergibst die Geräte betriebsbereit an den Kunden.
* Du erledigst Wartungen und Modifikationen termingerecht und unter Berücksichtigung wirtschaftlicher Aspekte, basierend auf Serviceverträgen oder Einzelaufträgen.
* Du weist Kunden technisch ein und berätst sie zu Themen wie vorbeugender Wartung oder Geräteablösungen.
* Du erkennst Verkaufschancen und gibst Informationen zu Mitbewerberaktivitäten an die Regionale Serviceleitung und den Vertrieb weiter.
Qualifikationen | Das bringst Du mit
Du verfügst über eine Ausbildung als staatlich geprüfte:r Techniker:in mit Berufserfahrung oder ein Studium (Ing.
FH) in Fachrichtungen wie Elektrotechnik, Elektronik oder Medizintechnik.
Wichtig ist eine Qualifikation als Elektrofachkraft.
Folgende Punkte runden Dein Profil ab:
* Du bringst Erfahrung im Umgang mit technischen Systemen mit, insbesondere in den Bereichen Hydraulik, Elektronik und Messtechnik.
* Du besitzt Kenntnisse in der Anwendung von Steuerungs- und Betriebssoftware und hast idealerweise chemisches Basiswissen.
* Du kommunizierst sicher auf Deutsch und besitzt gute fach- und allgemeinsprachliche Englischkenntnisse in Wort und Schrift (mindestens Niveau B1/B2).
* Du arbeitest ergebnisorientiert nach Zielvereinbarungen und bist bereit, Verantwortung im Rahmen vo...
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Type: Permanent Location: Leipzig, DE-SN
Salary / Rate: Not Specified
Posted: 2025-11-28 07:21:43
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At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
Dein neues Team
Du verstärkst den Bereich Vertrieb Services (DEGSB).
Auch wenn du viel mobil arbeitest, bist du fester Teil eines engagierten Teams, das sich gegenseitig unterstützt.
Du arbeitest eng mit dem Vertrieb und deiner Regionalen Serviceleitung zusammen.
Wir pflegen einen offenen Austausch und sorgen gemeinsam für erstklassigen Service bei unseren Kunden.
Verantwortlichkeiten | Das erwartet Dich
Als Junior Systembetreuer (m/w/d) übernimmst du schrittweise die technische Verantwortung für unsere Installationsbasis und repräsentierst Roche direkt beim Kunden.
Dein Fokus liegt auf der Sicherstellung einer reibungslosen Diagnostik durch hohe Geräteverfügbarkeit und exzellenten Service.
Deine Hauptaufgaben sind:
* Ganzheitliche Systembetreuung: Du führst fachgerechte Installationen, Wartungen und Reparaturen an unseren Roche-Standardgeräten durch.
Dabei analysierst du Fehlerbilder präzise – sowohl vor Ort als auch per Remote-Support – und dokumentierst deine Einsätze sorgfältig, um eine nachhaltige Problemlösung sicherzustellen.
* Applikative Beratung & Training: Deine Expertise geht über die Hardware hinaus.
Du weist unsere Kunden in die Bedienung und Handhabung der Systeme ein und unterstützt sie bei applikativen Fragen sowie dem Einsatz von Reagenzien, um die optimale Nutzung der Geräte zu gewährleisten.
* Schnittstelle zu Vertrieb & Kunden: Als technischer Ansprechpartner vor Ort erkennst du die Bedürfnisse unserer Kunden frühzeitig.
Du berätst zu Serviceverträgen oder präventiven Maßnahmen und arbeitest eng mit dem Vertrieb zusammen, um Verkaufschancen für Systemgeschäfte oder Dienstleistungen zu identifizieren.
* Verlässlichkeit im Außendienst: Du organisierst deine Einsätze in der Region effizient und eigenverantwortlich.
Um die kontinuierliche Versorgung der Patienten sicherzustellen, nimmst du zudem an einem geregelten Not- und Bereitschaftsdienst teil.
Qualifikationen | Das bringst Du mit
Neben einer erfolgreich abgeschlossenen Ausbildung als staatlich geprüfte:r Techniker:in oder ein Studium (z.B.
FH) in Elektrotechnik, Elektronik, Mechatronik oder einer ähnlichen Fachrichtung bringst Du idealerweise erste praktische Berufserfahrung (z.B.
durch Praktika, Werkstudententätigkeit oder eine technische Ausbildung) im Umgang mit komplexen technischen Systemen mit - sei es in der Elektronik, Hydraulik oder Messtechnik.
Folgende Punkte runden Dein Profil ab:
* Du bewegst dich sicher im Umgang mit Steu...
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Type: Permanent Location: Bielefeld, DE-NW
Salary / Rate: Not Specified
Posted: 2025-11-28 07:21:31
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Location: Onsite in Spartanburg, SC
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Spartanburg, SC.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial opera...
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Type: Permanent Location: Spartanburg, US-SC
Salary / Rate: Not Specified
Posted: 2025-11-28 07:21:07
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Customer Account Coordinator
Location: Onsite in Asheboro, NC
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Asheboro, NC.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logi...
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Type: Permanent Location: Asheboro, US-NC
Salary / Rate: Not Specified
Posted: 2025-11-27 07:45:46
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Customer Account Coordinator
Location: Onsite in Martinsville, VA
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Martinsville, VA.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply cha...
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Type: Permanent Location: Ridgeway, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-27 07:45:44
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Voyant Beauty believes our people are more than just employees; they’re the driving force behind everything
we achieve.
Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual’s
contribution is valued and celebrated.
We invest in their growth, providing opportunities for development and
advancement within our dynamic team.
Voyant Beauty is a company that specializes in the development and manufacturing, of beauty, personal and
home care products.
We work with various brands, retailers, and businesses to create customer formulations
and products tailored to their needs.
This can include skincare, haircare, bath and body products, fragrances,
and more.
Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and
personal care product ideas to life.
Safety is a core value at Voyant Beauty.
We prioritize the well-being of our team members, ensuring a safe and
secure environment where everyone can thrive and excel.
If you’re seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts
contribute to meaningful change, then Voyant Beauty is the place for you.
Come join us and be a part of our
journey.
A Brief Overview
The Customer Account Specialist acts as the primary point of contact for customers, managing order processing,
addressing inquiries, and ensuring timely and accurate communication across departments to support customer
satisfaction.
This role requires a balance of interpersonal skills, organizational abilities, and familiarity with order
management in a manufacturing environment.
What you will do
· Enter, review, and track customer orders from receipt through delivery.
Ensure accuracy and timeliness
of order data and proactively communicate any changes or delays to customers and internal teams.
· Act as the primary point of contact for assigned accounts, providing timely responses to inquiries about
orders, shipments, and product availability.
Maintain positive relationships with customers to support
long-term partnerships.
· Collaborate with production, quality control, and logistics teams to ensure customer requirements are
met.
Address any issues that arise during production or shipping to minimize disruptions.
· Maintain accurate records of customer orders, account preferences, and any specific requirements.
Generate periodic reports for both customers and internal teams on order status, delivery timelines, and
inventory needs.
· Identify and resolve order-related issues promptly, escalating to the Customer Service Manager when
necessary to ensure customer satisfaction.
· Participate in customer meetings and production planning sessions.
· Support continuous improvement initiatives to enhance customer service processes.
· Assist with new account onboarding as needed.
· Duties may vary slightly by location.
Education Qualifications
· Bachelor's Degree in Business Adminis...
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Type: Permanent Location: Holmdel, US-NJ
Salary / Rate: Not Specified
Posted: 2025-11-26 07:52:12
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Technical Service Representative
OBIX
Overview of the Role
OBIX is seeking a dedicated and knowledgeable Technical Service Representative to join our Customer Service team.
In this role, you will provide technical expertise and support throughout the project lifecycle, ensuring the successful integration of our products into clients' systems.
This position reports to the Director of Customer Service, Jim Spoden.
Responsibilities
- Provide technical support to clients during and after project implementation, troubleshooting issues and delivering timely resolutions.
- Collaborate with clients to understand their technical requirements, constraints, and objectives.
- Perform remote diagnostics and monitor the technical status of installations as needed.
- Develop and maintain technical documentation, including user manuals and training materials.
- Act as a subject matter expert for the software solution.
What We Can Offer
- Opportunity for challenging projects and professional growth
- 3 weeks’ vacation and 5 personal days
- Comprehensive benefit package
- Lifestyle rewards
- Flexible work options
Requirements
- Education in Information Technology, Computer Science, or a related field.
- Experience in technical consulting, software implementation, or a related area.
- Proven problem-solving and analytical skills, with keen attention to detail.
- Proficiency in programming languages.
- Excellent communication and interpersonal skills.
- Understanding of software architecture, databases, networking, and web technologies.
What Would Make You Stand Out
- Experience with electronic health records (EHR) systems.
- Familiarity with perinatal data systems or healthcare software solutions.
- Certifications in relevant technical areas.
Perks of Working at Harris
- Comprehensive compensation and benefits package, including paid time off that includes personal, vacation, and holiday pay.
- Company-subsidized medical, dental, vision, matching 401(k), EAP, FSA, HSA, HRA, short/long-term disability, and life insurance.
- Company-provided training and development.
- Telework program.
About Us
OBIX, a business unit of Clinical Computer Systems, Inc.
(CCSI), specializes in developing and supporting the OBIX Perinatal Data System, a comprehensive software solution designed for labor and delivery departments in hospitals.
Operating within the healthcare industry, OBIX focuses on enhancing maternal and fetal monitoring by integrating seamlessly with hospitals' electronic health records (EHRs).
Their offerings include real-time surveillance of fetal heart rates and maternal vital signs, comprehensive perinatal records, and various integration options to streamline clinical workflows.
OBIX serves a diverse clientele, including hospitals and healthcare facilities across the United States and internationally, such as Dubai Health, which partnered with OBIX to enhance maternity and newborn care.
As part of Harris Computer's healthcare vertical, OBIX rema...
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Type: Permanent Location: Madison, US-WI
Salary / Rate: 75000
Posted: 2025-11-24 07:36:54
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Your Job
Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office.
In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met.
You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts.
You will have the chance to work on impactful and exciting projects, collaborating with different departments across the world to drive success for both the company and our customers
Our Team
Our team thrives on collaboration, mutual respect, and inclusivity.
We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.
What You Will Do
* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
* Troubleshoot and resolve customer service issues
* Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery
* Partner with the sales team to identify opportunities for improvement throughout the process
* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
* Address customer concerns and escalate where appropriate
* Log customer interactions, complaints, and resolutions into the CRM
Who You Are (Basic Qualifications)
* Customer Service experience
* Experience adhering to service and delivery deadlines
* Experience managing competing priorities in a fast-paced environment
* Proficiency in English plus Spanish and/or Portuguese
* Experience working in a CRM and ERP
What Will Put You Ahead
* Bachelor's Degree
* Experience working with Salesforce or INFOR M3.
* Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility a...
....Read more...
Type: Permanent Location: Auburn Hills, US-MI
Salary / Rate: Not Specified
Posted: 2025-11-24 07:28:13
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Your Job
Georgia-Pacific is seeking a Customer Service Supervisor to support our Olympia, WA box plant.
In this role, you will work directly with the customer account coordinators, general manager, and our sales and operations groups to maintain an uninterrupted order flow to the customer.
You will have the opportunity to leverage your excellent communication skills and attention to detail to coordinate activities across multiple customers.
Demonstrating a high sense of urgency, economic thinking, organization, and handling multiple competing priorities are key components to success in this role.
The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers and team members to deliver best-in-class service.
Location: 1203 Fones Rd SE, Olympia, WA 98501
Anticipated starting pay: $34.00 - $38.00/hour, non-exempt
Schedule: Monday-Friday, with overtime flexibility as needed based on business needs.
Our Team
As a Customer Service Supervisor, you will play a pivotal role in leading a team of 3-4 customer account coordinators, ensuring a high standard of service excellence.
Our Customer Service team plays a vital role in supporting our Georgia-Pacific Corrugated Box Plant located in Olympia.
We are committed to delivering exceptional customer service while collaborating closely with our design, sales, and production teams to ensure seamless operations and maximum success.
We focus on responsible and innovative problem-solving, meticulous organization, and delivering exceptional customer service results.
What You Will Do
* Your primary responsibilities will include resolving complex inquiries with efficiency and professionalism, facilitating phone, email, and chat service requests from our valued customer base, and monitoring the team workload to ensure adequate customer support and adherence to correct procedures.
* Develop deep knowledge of the system and business processes.
Your knowledge and experience will make you a valuable resource for the team, as you coach and develop individual team members and provide training to enhance their skills and knowledge base.
* Help with production and scheduling needs in collaboration with the general manager.
* Collaborate closely with sales, national accounts, and operations to build meaningful relationships that maintain our high service standards and contribute to the success of the area plants.
* Standardize processes for onboarding new customers and new items, artwork approval, trial production runs, and price activations.
Ensure accuracy in the data and processes and provide final validation.
* Act as a liaison between the sales team, customer service, and operations during new business onboarding.
* Assist in reviewing, refining, or creating training materials, process flows or change communications.
* Process all customer purchase orders for tooling and oversee tooling and freight reimbursement to Georgia-Pacific...
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Type: Permanent Location: Olympia, US-WA
Salary / Rate: Not Specified
Posted: 2025-11-20 16:56:16
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Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Rep II is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile.
Under minimal supervision, the MCC Rep II performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. The representatives are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person, over the phone, or through written communication.
* Responsible for providing efficient and timely service to the membership via phone, web channels, e-mail, mail, facsimile, and in person as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Responsible for providing efficient and timely service to the membership via written communications channels (i.e.
chat, secure home banking messages, email, etc.) as applicable.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accoun...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2025-11-20 16:07:14
