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Via Seating is hiring a new Customer Service Specialist to join our Sales team!! Vias Customer Service Specialist is responsible for the is responsible for providing exceptional customer service and serving as a primary point of contact for Vias external customers.
This position manages customer requests, provides accurate account and product information, coordinates order updates, supports the sales team, and works proactively to resolve questions or concerns.
Vias Customer Service Specialist works closely with customers, sales partners, and internal departments to gather information, coordinate solutions, and ensure customer needs are met.
This role requires strong communication, organization, problem-solving, and follow-through, with a focus on creating positive customer experiences and maintaining strong customer relationships.
The successful candidate will develop a thorough understanding of Via, Inc.
products, processes, and systems in order to effectively answer customer questions, resolve issues, and provide appropriate solutions.
Vias Customer Service Specialist position is an in-person, non-safety sensitive position.
The opportunity to work in a hybrid capacity may be considered upon completion of training.
Pay Range is $22.00 - $25.00/hourly to start DOE.
Seating That Supports People At Via, we believe great seating can improve the way people live and work.
Guided by a commitment to performance, humanity, and sustainability, we design and manufacture seating that supports wellbeing, minimizes environmental impact, and delivers lasting value.
In collaboration with leading designers, and through a focus on ergonomic and manufacturing excellence, we create solutions that perform consistently, ship quickly, and stand the test of time.
From concept to completion, everything we do is driven by a simple goal: to make a meaningful difference with every seat.
Via offers a very generous benefits package including: Comprehensive Package effective 1st of the month following hire date including: Medical, Dental and Vision, Company Paid Life/ADD, Voluntary Life/ADD, Voluntary Short-Term and Long-Term Disability, Voluntary Flexible Spending Accounts for Medical and/or Dependent Care, Voluntary Identity and Legal Protections Additional Benefits Offered including 10 Paid Holidays per year, 15 Days of Paid Time Off, 401K Participation with up to a 4% company match after 90 days and Bi-Annual Company Celebrations We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled.
Via Seating is a drug and alcohol free workplace.
Veterans are strongly encouraged to apply.
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Type: Permanent Location: Sparks, US-NV
Salary / Rate: Not Specified
Posted: 2026-09-12 09:10:07
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Company: Atlantic Blue Water Services Customer Service Representative Westminster, MD Full-Time | On-Site Pay - $19-21/hr DOE About the Position Atlantic Blue Water Services is looking for a Customer Service Representative to join our growing team in Westminster, Maryland.
If you enjoy helping people, staying organized, solving problems, and working in a fast-paced team environment, this could be a great opportunity for you.
Our Customer Service Representatives are an important part of the customer experience and work closely with customers, technicians, dispatch, and management to keep our service operations running smoothly.
This is an on-site, office-based position that requires frequent computer and telephone use and extended periods of sitting.
What You'll Do Answer incoming customer phone calls promptly, professionally, and courteously.
Provide accurate information regarding services, appointments, and customer accounts.
Make outbound calls to incoming leads and follow up with existing customers.
Schedule and coordinate service appointments accurately and efficiently.
Work closely with dispatch and field technicians to ensure efficient scheduling and communication.
Perform data entry and maintain accurate and detailed customer records in company systems.
Communicate clearly and professionally with customers, technicians, office staff, and management.
Listen to customer questions, concerns, and complaints and respond with a positive, solution-focused approach.
Direct customer issues to the appropriate department or team member when additional assistance is needed.
Maintain confidentiality of customer and company information.
Keep customer information and records current and accurate.
Assist with other administrative and customer service responsibilities as needed.
Perform other duties as assigned.
What We're Looking For The ideal candidate is someone who is: Friendly, professional, and comfortable speaking with customers.
An excellent communicator and active listener.
Organized and detail-oriented.
Comfortable handling multiple tasks and priorities in a fast-paced environment.
Self-motivated while also being a strong team player.
Comfortable using computers, email, Microsoft Office, and other business software.
Able to learn new software and systems quickly.
Dependable and punctual.
Able to remain professional and solution-focused when dealing with challenging customer situations.
Previous customer service, call center, scheduling, dispatch, or office experience is a plus.
Work Environment & Physical Requirements This is an on-site office position based in our Westminster, MD location.
The position requires: Sitting and working at a computer for extended periods of time.
Frequent use of a telephone, keyboard, mouse, and other office equipment.
Ability to stand, walk, bend, and move around the office as needed.
Ability to occasionally lift or carry office supplies, packages, or materials weighing up to approximately 25 pounds.
Ability to c...
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Type: Permanent Location: Westminster, US-MD
Salary / Rate: Not Specified
Posted: 2026-09-12 09:09:20
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Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department.
The Customer Service Representative will support customers with shipping needs through a multitude of avenues.
The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety.
If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply.
This is a Safety-Sensitive position.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
* Answering a variety of customer questions by phone, email, or in person regarding services, tools, and resources.
* Provide quotes to provide the customer with estimated costs for shipping their item(s).
* Provide bookings to customers to receive their item(s) for shipping.
* Researching customer inquiries which may require communicating with other departments or operating companies.
* Occasionally physically verify cargo information or obtain cargo measurements.
* Occasionally collect and scan bills of ladings.
* Occasionally assist with receiving/processing bills of lading from drivers or customers delivering freight.
* Ability to work with several programs and screens at a time.
* Occasionally assist with billing charges on customer invoices.
* Collect payment over the phone.
Benefits You Can Look Forward To:
* Health Insurance - medical, dental, and vision with low employee contributions
* Health Insurance for your family – we also contribute to medical, dental and vision for your family
* Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
* Paid Holidays - 8 paid holiday a year in addition to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)
* 401(k) with company match + additional annual retirement contribution
* Health and Wellness Program - FitOn
* Tuition Reimbursement
* Employee Assistance Program
* Life Insurance and AD&D – we pay for at no cost to you
* Long term disability – we pay for at no cost to you
* Opportunities for internal promotions/career advancement
* Family friendly work hours (closed on weekends and paid holidays)
* Discretionary Bonus Program
* Competitive wages with annual performance and wage reviews
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.
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Type: Permanent Location: Seattle, US-WA
Salary / Rate: 27.11
Posted: 2026-09-12 08:57:00
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Make a Difference
At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
Together, we thrive, push our limits, and work as team to help you reach your full potential.
What will your job look like?
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front-line representative of the Company.
Service: Kern Transit
Location: Bakersfield, CA
Starting Pay Rate: $19.89
What You’ll Do (Essential Functions)·
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
What We’re Looking For (Knowledge, Skills & Abilities)
* Knowledge Microsoft Outlook and Microsoft Word
* Exemplary communication and phone skills
* Ability to maintain high level of confidentiality
* Regular attendance is required
Qualifications
* High School Diploma or G.E.D.
* 1 year Customer service experience
* Previous experience working in a customer service call center, preferred
What’s in it for you
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Tuition Reimbursement
* Perks Discount Program
* Leadership Mentoring Opportunities
Equal Opportunity Employer: MTM Transit is an equal opportunity employer. MTM Transit considers qualified candidates with a criminal history in a manner consistent wit...
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Type: Permanent Location: Bakersfield, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-12 08:50:31
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Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers,to improve sales, support all site operations to maximize profits, to exceed expectations providing product and services that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.
Position Summary: Maximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties.
Job Responsibilities: Maximize Customer Satisfaction and Sales Improvement Provide quick, friendly serviceSuggest additional and promotional items, optimize time of self to ensure Customer Service Plus OneHandle customer's questions, complaints, and returns quickly and appropriately or refer to ManagementPromote the use and benefits of the QD Card Cash Handling/Reporting and Register Operations Perform shift and daily opening/closing activities as instructed/use of checklistPerform duties and follow policy on cash handling/reportingEnsure sales are recorded and cash is secure and accounted for as per policyEnsure alcohol/tobacco/lottery and lotto sales are appropriately handled Safety and Security Ensure internal and external store areas are kept free of safety hazardsCorrect and report any safety or security violations, concerns, etc.
Receiving, Stocking and Handling Products Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higherEnsure proper rotation of productsRemove out-dates, damaged, and spoiled productsReceive and check-in deliveries, lifting and organizing containers weighing up to 50 poundsVerify accuracy by comparing shipment to written order and report discrepancies in deliveries.Verify shelf tags (accurate, readable)Maintain storeroom and cooler stock neatly and orderlyLift and organize cases of milk and other containers weighing up to 50 pounds one or more times a shift (in the cooler area, on the sales floor and outside)Serve and prepare ice cream cones/cupsPrepare and package hot food for customers purchase if applicable Lift and count returnable bottles and cans, stack neatly in designated areaHandle open products appropriately and according to health regulations Cooperate with other stores and company personnel Demonstrate respect for employees and the companyReport to work as scheduled and in appropriate company uniformFollow through on assigned tasks, demonstrate urgency in getting things doneComplete training assignmentsMaintain confidentiality of store personnel and operationsSign in and out using time and attendance systemKnow and follow policies and procedures Education/Experience High School diploma or equivalent preferredRetail Customer Service experience preferred Training Must complete the following within 60 days of hire New Employee OrientationNew Employee ChecklistRTO (Ready Training on-line)CSR SecurityMust have...
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Type: Permanent Location: Dimondale, US-MI
Salary / Rate: Not Specified
Posted: 2026-09-12 08:49:17
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Why work for First Federal Bank?
Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years.
Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!
Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance.
Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve.
In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003.
For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.
Ideal candidates will demonstrate the bank’s core values.
* Driven: Hard-working, self-motivated, and strives for excellence.
Seeks opportunities to contribute, learn, and grow.
Brings positive energy, initiative, and collaboration to help the team and Bank win.
* Dedicated: Committed to the success of colleagues, customers, and the Bank.
Has a team-first attitude—caring more about the team’s success than personal recognition.
Follows through on commitments and takes ownership for results.
* Engaged: Cares about their job and the Bank’s success.
Energetic, curious, and focused on their work and the Bank’s mission.
Collaborates with purpose and builds internal and external relationships.
Essential Duties and Responsibilities
* Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.
* Process teller transactions (deposits, withdrawals, loan payments, cash advances, foreign currency orders/exchanges, savings bond redemptions, monetary instrument, and gift card purchases, etc.)
* Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.
* Assist with outgoing wire transfer requests.
* May assist with in branch security duties.
* Assist customers with all aspects of opening and maintaining personal deposit accounts (checking, savings, time deposits, IRAs, Safe Deposit Boxes, etc.) and services (debit cards, online banking, etc.).
* Able to understand and review legal documentation.
* Refer customers to in-house financial experts and/or relevant bank departments, such as business banking, commercial lending, mortgage lending, and wealth management when appropriate.
* Assist with personal credit card applications.
* Assist with customer inquiries in person, via phone or email.
* Represent and promote the bank profes...
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Type: Permanent Location: Twin Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-09-11 10:11:49
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At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day.
We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida.
If youre looking to make a real impact in peoples lives, you're in the right place.
The Role: To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment.
This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.
Schedule:MondayFriday | 8:30 AM - 5:00 PM What We're Looking For High School Diploma or equivalentMinimum 12 years of experience in retail, customer service, or a medical office settingFamiliarity with basic medical terminology and medical insurance processes is a plusExcellent interpersonal and communication skills with a high degree of empathy and patienceSkilled with point-of-sale (POS) systems and inventory software What Youll Be Doing Greet customers, assess their medical equipment needs, and recommend appropriate products.Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.Collect and verify patient demographics, prescriptions, and insurance information.Receive, unpack, build, and stock merchandise.Keep the retail floor clean, organized, and visually appealing to ensure a safe environment for customers with limited mobility.
Perks & Benefits Competitive payFull benefits: Medical, Dental, Vision & Life InsurancePaid time off + floating holiday401(k) Retirement Savings PlanTraining and growth opportunities
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Type: Permanent Location: Ann Arbor, US-MI
Salary / Rate: Not Specified
Posted: 2026-09-11 10:08:27
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At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day.
We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida.
If youre looking to make a real impact in peoples lives, you're in the right place.
The Role: To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment.
This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.
Schedule:MondayFriday | 8:30 AM - 5:00 PM What We're Looking For High School Diploma or equivalentMinimum 12 years of experience in retail, customer service, or a medical office settingFamiliarity with basic medical terminology and medical insurance processes is a plusExcellent interpersonal and communication skills with a high degree of empathy and patienceSkilled with point-of-sale (POS) systems and inventory software What Youll Be Doing Greet customers, assess their medical equipment needs, and recommend appropriate products.Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.Collect and verify patient demographics, prescriptions, and insurance information.Receive, unpack, build, and stock merchandise.Keep the retail floor clean, organized, and visually appealing to ensure a safe environment for customers with limited mobility.
Perks & Benefits Competitive payFull benefits: Medical, Dental, Vision & Life InsurancePaid time off + floating holiday401(k) Retirement Savings PlanTraining and growth opportunities
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Type: Permanent Location: Brighton, US-MI
Salary / Rate: Not Specified
Posted: 2026-09-11 10:08:27
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Job duties may change over time and additional job functions may become essential.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Aid in addressing customer complaints and resolving problems.
* Review purchase agreements for conformity to company terms and conditions.
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
* Communicate with other departments and management to resolve problems and expedite work.
* Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
* Provide quality service and support in a variety of areas including, but not limited to quotations, billing, placing orders, logistics and troubleshooting.
* Troubleshoot customer issues over the phone.
* Maintain a balance between company policy and customer benefit in decision making.
Handles issues in the best interest of both customer and company
* Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Expected Areas of Competence (KSAs)
* Highly developed sense of integrity and commitment to customer satisfaction
* Demonstrated passion for excellence with respect to treating and caring for customers.
* Ability to communicate clearly and professionally, both verbally and in writing
* Ability to handle complaints and unpleasant customers while remaining calm under pressure.
* Has a pleasant, patient, and friendly attitude
* Strong decision making and analytical abilities.
* Strong detail orientation, organization skills and communication/listening skills.
* Willingness to work a flexible schedule and occasional overtime when needed.
* Strong work ethic and team orientation.
This position description is intended to cover the most significant, ongoing job functions and competency areas.
Successful performance in the role will require performing satisfactorily other duties as assigned.
Education and Experience Requirements
* 1+ years of Customer relations experience including but not limited to retail, telemarketing, or customer service.
* Must have high school diploma or GED equivalent.
* Experience with Outlook (Mail, OneDrive & Teams) and Microsoft Office preferred.
Physical Requirements
Sedentary work.
Exerting up to ten pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or othe...
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Type: Permanent Location: Neenah, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-11 10:07:47
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Join Our Team at MTM Health!
At MTM Health, it’s more than just a ride—it’s personal.
We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise.
As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives.
Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.
Why MTM Health?
* Make a meaningful difference every day.
* Join a team that values your ideas and contributions.
* Be part of a company that exceeds NCQA standards for customer service.
* Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.
If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together!
Position Title: Customer Care Representative
Location: Remote Nevada
Hourly Rate: $14.50
What Will Your Job Look Like?
The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.
All you need for the Customer Care Representative role is:
* Must currently reside in Nevada
* 1 year of Call Center experience
* 6 months Customer Service experience
* Basic typing/computer experience with excellent navigational skills
* High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).
Use of wireless and WiFi “air cards” is prohibited
* A quiet space within the home free of distractions including caretaking of any kind
Your Potential.
Our Mission.
At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
Together, we thrive, push our limits, and work as team to help you reach your full potential.
We don’t talk about a better workplace – we make it happen.
Benefits without Barriers
To show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck.
Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.
* Health, Dental and Vision Insurance
* Life and Disability Insurance
* 401(k) Retirement Plan with Compan...
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Type: Permanent Location: Carson City, US-NV
Salary / Rate: Not Specified
Posted: 2026-09-11 09:53:12
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At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day.
We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida.
If youre looking to make a real impact in peoples lives, you're in the right place.
The Role: To support patients by assisting with the selection and purchase of respiratory supplies, while providing exceptional customer service in a friendly and professional environment.
This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.
Schedule:MondayFriday | 8:30 AM - 5:00 PM What We're Looking For High School Diploma or equivalentMinimum 12 years of experience in retail, customer service, or a medical office settingFamiliarity with basic medical terminology and medical insurance processes is a plusExcellent interpersonal and communication skills with a high degree of empathy and patienceSkilled with point-of-sale (POS) systems and inventory software What Youll Be Doing Greet customers, assess their medical equipment needs, and recommend appropriate products.Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.Collect and verify patient demographics, prescriptions, and insurance information.Review physician orders for equipment set upsSet up CPAP, BiPAP, and related respiratory equipmentEducate patients on proper use, mask fitting, cleaning, and maintenanceDemonstrate equipment operation and answer patient questionsEnsure patients understand compliance requirements and follow-up proceduresAccurately document patient information, equipment serial numbers, and setup detailsTroubleshoot equipment issues and coordinate repairs or replacements as needed Perks & Benefits Competitive payFull benefits: Medical, Dental, Vision & Life InsurancePaid time off + floating holiday401(k) Retirement Savings PlanTraining and growth opportunities
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Type: Permanent Location: Flint, US-MI
Salary / Rate: Not Specified
Posted: 2026-09-11 09:52:48
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About Us: Bernick's is a 5th generation family-owned provider of beverages, vending and food solutions, representing leading brands such as Pepsi, Dr Pepper, Miller Brewing Company and New England Coffee.
We service locations in greater MN and western WI.
Job Summary: The Customer Service Representative serves as the primary point of contact for customers, providing exceptional support across all business divisions.
This role is responsible for processing orders, resolving invoice and service-related issues, coordinating customer pickups, and managing customer communications regarding orders, deliveries, and service requests.
Responsibilities: Process and submit customer orders accurately and efficiently through the company ordering system Review, reconcile, and resolve invoice discrepancies by coordinating with customers and the sales team Answer and manage incoming customer service calls, emails, and inquiries, ensuring prompt issue resolution and customer satisfaction Support customer pickup activities, including order verification, coordination, and communication with warehouse personnel Enter and coordinate service call requests, ensuring accurate documentation and timely follow-up with service personnel Hours of this position: Part-Time (20-25 hours/week) Start Time between 8am-9am No weekends or holidays required
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Type: Permanent Location: Waite Park, US-MN
Salary / Rate: Not Specified
Posted: 2026-09-11 09:52:38
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Join Our Team at MTM Health!
At MTM Health, it’s more than just a ride—it’s personal.
We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise.
As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives.
Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.
Why MTM Health?
* Make a meaningful difference every day.
* Join a team that values your ideas and contributions.
* Be part of a company that exceeds NCQA standards for customer service.
* Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.
If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together!
Position Title: Bilingual Customer Care Representative
Location: Remote Texas
Hourly Rate: $16.00
What Will Your Job Look Like?
The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.
All you need for the Customer Care Representative role is:
* Must currently reside in Texas
* 1 year of Call Center experience
* 6 months Customer Service experience
* Must be proficient in English and Spanish
* Basic typing/computer experience with excellent navigational skills
* High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).
Use of wireless and WiFi “air cards” is prohibited
* A quiet space within the home free of distractions including caretaking of any kind
Your Potential.
Our Mission.
At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
Together, we thrive, push our limits, and work as team to help you reach your full potential.
We don’t talk about a better workplace – we make it happen.
Benefits without Barriers
To show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck.
Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.
* Health, Dental and Vision Insurance
* Life and Disab...
....Read more...
Type: Permanent Location: Austin, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-11 09:24:00
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At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day.
We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida.
If youre looking to make a real impact in peoples lives, you're in the right place.
The Role: In this role, you will be the primary point of contact for our patients, helping them navigate their orders, resolving their concerns, and ensuring they receive the highest level of care.
Schedule: MondayFriday | 8:30 AM - 5:00 PM Location: Training conducted in Center Line, MI.
Hybrid and remote options available after training.
What We're Looking For A high school diploma or equivalent.Effective verbal and written communication skills, with a polite and professional phone demeanor.Ability to confidently navigate a desktop computer and operate a multi-line phone system.A high level of accuracy and attention to detail in all aspects of your work.Excellent organizational and multitasking abilities, with the capacity to comfortably manage a high volume of phone calls.
What Youll Be Doing Answer high-volume incoming calls, serving as a friendly and knowledgeable resource to resolve patient concerns and complaints.Accurately enter new patient information into our Condor systemincluding demographics, diagnosis, physician details, product needs, and insurance data.Obtain written orders from physicians, verify insurance coverage, and generate accurate orders.Make outbound calls to keep patients and referral sources updated on their order status.
Perks & Benefits Competitive payFull benefits: Medical, Dental, Vision & Life InsurancePaid time off + floating holiday401(k) Retirement Savings PlanTraining and growth opportunities
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Type: Permanent Location: Center Line, US-MI
Salary / Rate: Not Specified
Posted: 2026-09-11 09:23:32
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Here is an opportunity to join the ACCEO Solutions Inc.
team, a division of Harris Computer, a company specializing in developing innovative solutions.
ACCEO Solutions offers an exceptional work environment where our values of quality, creativity, respect, accountability, and integrity are reflected every day.
Our team is made up of skilled professionals, and we are looking for a Customer Support Agent to join us.
Are you passionate about customer service and problem solving? We have the challenges you are looking for!
The following duties and responsibilities are typical for this role.
Incumbents may not perform all the listed duties daily and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices
Duties and Responsibilities
* Support customers by listening to their concerns.
You will do this by gathering information, diagnosing the problem, and analyzing their needs.
Taking into account their urgency and the complexity of the concern, in order to resolve the request.
Noting the importance of escalating the concern to the team with the appropriate expertise as required to support the customer in the fastest way possible.
* Conduct the necessary research to answer customer questions by collaborating with others within the organization as needed
* Effectively responding to all customer requests in a timely fashion, exhibiting professional responses in all communications ensuring all requests are closed to the customers satisfaction
* Ensure every customer interaction is submitted to the ticketing system with all relevant details so other team members can support as needed.
* As customer needs can be complex, working as a team is critical.
Therefor it is expected you will share your knowledge on intricate situations you encounter to support the team and their knowledge growth should something similar occur in the future.
* Although primarily Monday – Friday, occasional evening and weekend work may be required to support the business needs.
Additionally, throughout the year there is a rotating on call schedule for all customer support agents
* Travel in the future may be required to deliver on-site training and/or attend tradeshows to maintain relationships with existing and new customers.
What You Need
* Ideally at least two years of experience in customer service with strong attention to detail and ability to multitask
* Strong knowledge of Windows environments and Microsoft Office 365
* A strong commitment to ensuring customer satisfaction
* Ability to work independently and as part of a team to achieve established objectives and meet deadlines
* Superior listening, verbal and written communication skills
Nice to Have
* Knowledge of the automotive parts industry
* Knowledge of accounting principles
* Fluency in both English and French, spoken and written
What We...
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Type: Permanent Location: Camrose, CA-AB
Salary / Rate: Not Specified
Posted: 2026-09-10 10:31:34
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Huntsville, AL corrugated box plant.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Huntsville Customer Service Manager.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Location
3420 Stanwood Blvd NE, Huntsville, AL 35811
This is a fully onsite role based out of our Huntsville, AL plant.
Salary
$28 - $30/hr.
(based on experience level)
Schedule
Standard business hours; 7:50am to 5:00pm EST, Monday - Friday, with flexibility as needed based on customer demands .
What You Will Do
* Manage customer accounts like it's your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department.
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed.
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of customer service in a fast-pa...
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Type: Permanent Location: Huntsville, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-10 10:30:12
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What Will Your Job Look Like?
The Vendor Account Manager has ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an assigned geographic area.
The Vendor Account Manager owns the day-to-day interaction with the vendors, acting as an Account Manager to build and sustain strong working relationships with cross functional departments and assigned Providers.
The Vendor Account Manager also acts as the single point of contact for vendor escalations and ensures appropriate resolution.
This role is key to the success of a successful relationship with our Transportation Providers.
Location: During initial training period, this role will be located on-site at the Lake St.
Louis office (hybrid of in-office & Work from home).
After training, this role will be 2 days in the office (Tuesday and Thursday) at the Lake St.
Louis office and Monday, Wednesday, Friday will be work from home.
What you’ll do:
* Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education
* Utilize data to develop and deliver performance improvement plans (PIP), and when needed, assess liquidated damages or termination
* Coordinate and conduct provider performance evaluations
* Conduct off boarding for providers not meeting standard expectations
* Serve as the first point of contact for all vendor service requests and escalations
* Own the day to day vendor interaction and satisfaction
* Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines, including random safety audits or observations
* Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements
* Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues
* Demonstrate proficiency by providing effective consultation to TP’s and guidance to internal team members
* Manage and maintain credentialing compliance in accordance with MTM client contracts
* Recognize opportunities to educate TP’s contacts on MTM processes when necessary
* Work with the Transportation Manager to reduce transportation costs
* Build and sustain a strong working partnership with assigned transportation providers
* Assist with/participate/facilitate regular provider town hall meetings
* Handle inbound service requests and ensure that they are properly assigned or addressed
* Liaise with other internal departments as required to resolve vendor’s issues and questions
* Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance
* Meet or exce...
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Type: Permanent Location: Lake St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2026-09-10 10:03:11
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What Will Your Job Look Like?
The primary job function of the Regional Care Coordinator is to manage the member’s experience, once trip intake is completed, through the completion of transportation.
The members that this role manages will be determined by corporate guidelines and regional leadership.
The Regional Care Coordinator will be responsible for trip monitoring, trip recovery, templating, problem solving, updating customer notes, outbound calls to members/providers/facilities to confirm/correct/verify trip information, member education, and ensuring successful trip outcomes.
Location: This is a Work from Home position.
Candidates must reside in a state within the Eastern Time Zone.
Hours: Monday - Friday: 10:00am - 6:30pm EST (Saturday and Sunday off)
What You’ll Do:
* Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members identified needing extra care
* Provide member support based on a population identified by the client or internal stakeholder
* Provide Trip monitoring/confirmations, trip recovery, templating, problem solving, calls to members/facilities/providers to confirm/verify/correct transportation, ensure trips accuracy prior to facility holiday changes and emergency trip mitigation during disaster situations
* Ensure excellent and professional written and/or oral communication, and a sincere personal commitment to promptness, reliability, and quality of work
* Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time
* Document escalations and action plans in the appropriate intake systems
* Understand the Operations department to better service and care for both customers and fellow employees
* Process escalated trips in a timely manner to prevent complaints or a member service failure
* Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution
* Maintain a strong working understanding of MTM technology, portals and applications and how it applies NEMT services for members, transportation providers and medical facilities
* Demonstrate flexibility in assignments to better serve members and help MTM achieve its business and operational goals of reducing complaints, mitigating service failures, and removing barriers
* Adhere to policies and procedures and training
* Ensure compliance with assigned KPIs and contract requirements
* Adhering to all standard monthly development sessions such as monthly manager meetings (MMM) for documentations including Attendance, Performance and Adherence to schedules
* Ensure the documentation of internal complaints/grievances, the coordination of care coordination services, and the setting of reservations for select managed facilities and members
* Other duties as as...
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Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-10 09:59:34
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Customer Service Representative – Keep Turnbull Heating Air Operations Running Smoothly
Job Overview
* Company: Turnbull Heating Air
* Salary/Pay Rate: $20 - $25 per hour
* Location: Rochester, NY (Onsite)
* Job/Employment Type: Full Time
* Project Scope: Residential and Commercial HVAC Operations
* Mandatory Licences & Certifications: None Required
The Opportunity
Turnbull Heating & Air is looking for a friendly, organized, and customer-focused Customer Service Representative to join our team.
In this role, you’ll be one of the first points of contact for our customers, helping them schedule service, answering questions, coordinating appointments, and making sure every customer has a great experience from the first call through the completion of their service.
How You Will Make an Impact
* Answer incoming customer calls, emails, and inquiries in a professional and friendly manner
* Schedule and coordinate HVAC service and maintenance appointments
* Listen to customers, understand their needs, and provide helpful solutions
* Residential lead coordination (Scheduling sales appointments for sales/PMs)
* Dispatch and coordinate technicians based on customer needs and availability
* On-Call Dispatch Rotation - Taking all after-hours residential service calls and dispatching the on-call technician when necessary
* Confirm appointments and communicate schedule changes with customers
* Follow up with customers regarding completed services, estimates, and future appointments
* Maintain accurate customer information and service records
* Communicate with technicians and internal team members to ensure smooth daily operations
* Handle customer concerns professionally and work toward timely resolutions
* Provide information about services, maintenance plans, and company offerings
* Help keep the schedule organized and maximize technician efficiency
* Deliver an exceptional customer experience at every interaction
Required Qualifications & Experience
* Previous customer service, call center, scheduling, dispatch, or office experience preferred
* Excellent verbal and written communication skills
* Friendly, professional, and positive attitude
* Strong organizational and multitasking abilities
* Comfortable handling a high volume of calls and customer interactions
* Ability to remain calm and professional when dealing with upset or frustrated customers
* Strong attention to detail and follow-through
* Comfortable learning HVAC terminology, services, and processes
* Basic computer skills and ability to learn scheduling and customer management software
* Reliable, dependable, and willing to be a team player
Compensation & Benefits
* 401(k) retirement savings program.
* Comprehensive health, dental, and vision insurance.
* Bi-weekly pay cycle with overtime and commission potential.
...
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Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-09-10 08:59:09
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eNoah, a Harris Computer company, is seeking a Life and Health Claims Customer Service Representative.
In this position you will examine, perform research and make the decisions necessary to properly adjudicate telephone and written inquiries.
Interpret contract benefits in accordance with specific claims processing guidelines.
Communicate problems identified relevant to the claims processing system to the appropriate people.
Receive, organize and make daily use of information regarding benefits, contract coverage, and policy decisions.
Maintain external contacts with policyholders, providers of service, agents, attorneys and other carriers as well as internal contacts with peers, management, and other support areas with a
positive and professional approach.
* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
* Provide claim status to policyholders or providers with a positive and professional approach.
* Answer calls as required by company policy in a helpful, professional, timely manner.
* Place outgoing calls as needed to provide or obtain information.
* Document (written/on-line) all calls while in progress.
* Transfer calls to employees in other departments as required to meet customer needs.
* Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
* Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
* Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
Hourly Rate - $17.00
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: 15.65
Posted: 2026-09-09 09:46:01
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What Will Your Job Look Like?
The primary job function of the Regional Care Coordinator is to manage the member’s experience, once trip intake is completed, through the completion of transportation.
The members that this role manages will be determined by corporate guidelines and regional leadership.
The Regional Care Coordinator will be responsible for trip monitoring, trip recovery, templating, problem solving, updating customer notes, outbound calls to members/providers/facilities to confirm/correct/verify trip information, member education, and ensuring successful trip outcomes.
Location: This is a Work from Home position.
Candidates must reside in Arizona
Hours: Monday - Friday: 10:00am - 7:00pm (Saturday and Sunday off)
What You’ll Do:
* Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members identified needing extra care
* Provide member support based on a population identified by the client or internal stakeholder
* Provide Trip monitoring/confirmations, trip recovery, templating, problem solving, calls to members/facilities/providers to confirm/verify/correct transportation, ensure trips accuracy prior to facility holiday changes and emergency trip mitigation during disaster situations
* Ensure excellent and professional written and/or oral communication, and a sincere personal commitment to promptness, reliability, and quality of work
* Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time
* Document escalations and action plans in the appropriate intake systems
* Understand the Operations department to better service and care for both customers and fellow employees
* Process escalated trips in a timely manner to prevent complaints or a member service failure
* Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution
* Maintain a strong working understanding of MTM technology, portals and applications and how it applies NEMT services for members, transportation providers and medical facilities
* Demonstrate flexibility in assignments to better serve members and help MTM achieve its business and operational goals of reducing complaints, mitigating service failures, and removing barriers
* Adhere to policies and procedures and training
* Ensure compliance with assigned KPIs and contract requirements
* Adhering to all standard monthly development sessions such as monthly manager meetings (MMM) for documentations including Attendance, Performance and Adherence to schedules
* Ensure the documentation of internal complaints/grievances, the coordination of care coordination services, and the setting of reservations for select managed facilities and members
* Other duties as assigned
What You’ll need:
*...
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Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-09-09 09:02:24
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Job ID: 528556
Jack B.
Parson Companies, is a CRH Company.
Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.
We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.
We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.
Position Overview:
This is a skilled position with a primary responsibility to provide "on time" service to the customer and to control the flow of equipment and manpower at their respective plants.
Key Responsibilities (Essential Duties & Functions)
• To have a pleasant and accommodating voice over the phone and always demonstrate a positive "can do" attitude.
• To always be proactive rather than reactive by calling customers when deliveries will be late or could possibly go early.
• Able and willing to work overtime and varying shifts including early mornings, late afternoons, and Saturdays.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or ability required .
Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
• Ability to follow verbal and written instruction.
• Ability to do basic math.
• Must be able to demonstrate teamwork ethic .
• Must have geographical knowledge of the Wasatch Front.
• Must have basic computer knowledge
• Must have basic knowledge of ready mix concrete.
• Standard Driver's License is required .
Education/Experience
• High school diploma or General Education Degree GED is preferred.
• Previous related experience in the construction field is a plus.
Physical Requirements
While performing the duties of this job, the employee is occasionally required to crawl, kneel, bend, and reach with hands and arms above their shoulders.
The employee must occasionally lift and/or move anywhere up to 50 lbs.
Physical agilities test may be required .
Work Environment
The employee is occasionally exposed to wet and/or humid outside weather conditions; and extreme cold and/or heat.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The statements included in this job description are not intended to be all-inclusive .
They represent typical elements and criteria necessary to successfully perform the job.
Other duties may be assigned as required .
Requirements for this job are subject to modification by the Company and its designees , and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
* Highly competitive base pay
* Comprehensive medical, dental and disability benefits ...
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Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-07 08:11:24
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Job ID: 527380
Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut.
As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges.
The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!
Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Tilcon Connecticut Inc.
and CRH is the company for you! If you're up for a rewarding challenge, we invite you to take the first step and apply today!
Position Overview
Tilcon Connecticut has an opening for an experienced Transportation Coordinator in our New Britain office.
This person will support the Transportation Manager in hired hauler contract execution, driver's payroll, directing calls, assisting with dispatch, and providing exceptional customer service.
This role will work closely with our Construction, Milling and Paving division.
The selected candidate will be required to work in a team environment with other co-workers and managers.
Our core values are safety, quality and integrity in everything we do.
All Tilcon Connecticut employees are expected to partner with associates and management of Tilcon Connecticut Inc.
to coordinate, support, and actively promote our safety processes.
The Transportaion Coordinator will report directly to the Transportation Manager and will comply with mandatory safety requirements and other functions of the team.
Key Responsibilities (Essential Duties and Functions)
* Send and organize hired hauler contracts
* Evaluate insurance certificates from hired haulers and track renewals
* Input haul ticket entries for payment
* Directing calls to dispatch and other necessary departments
* Investigating waiting and travel time submissions from hired haulers
* Assisting hired haulers with pay discrepancies and providing backup documentation as necessary
* Assuring all on site internal drivers OSHA cards are up to date
* Track driver route history and provide updates to transportation manager if anything looks out of the ordinary
* Submit internal drivers' timecards
* Complete various evaluations in excel as needed (pay rate adjustments by job, hired hauler no show/break downs, trucks requested vs.
assigned, etc.)
* Dispatching - must be able to complete dispatch duties for support as needed
* Scheduling of internal and external haulers
* Communicating unordinary job site conditions and the correct start address
* Exceptional problem-solving ability (truck break downs, job site delays, call outs, etc.)
* Proficiency in utilizing our Transportation management System to dispatch trucks and track route history
* Maintain necessary records and documentation
Qu...
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Type: Permanent Location: New Britain, US-CT
Salary / Rate: Not Specified
Posted: 2026-09-06 08:30:50
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* Reports to the Director of Operations.
* Fulfills tasks based on direct manager assignment
* Deploys Company’s Customer Support activities: Assists in the response to customer technical queries and service calls to the Customer Support.
* Answers customer queries to support telephone out of office hours as and when required.
* Plans, manages and performs version upgrades, on site and remotely.
* Be available for On-call support on rotation, evening, weekends and holidays as necessary
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Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-05 10:28:06
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Customer Experience Associate St.
Cloud, MN About the Opportunity AtMicrobiologics, were on a mission to make the world a safer, healthier place through science and were looking for a Customer Experience Associate to help us uphold that mission.
In this role, you will be responsible for responding to customer inquiries, processing orders, and supporting customer-facing processes with accuracy and professionalism.
Working under guidance and supervision, the associate develops knowledge of company systems, policies, and procedures while contributing to a positive customer experience that fosters trust and loyalty.
What Youll Do Respond to customer inquiries by phone and email, providing timely and professional assistance.
Accurately process orders received through multiple platforms (email, website, ERP, EDI, and Workist), while maintaining complete and up-to-date customer records.
Support order management by reviewing customer purchase orders and product availability, creating invoices, and collaborating with Accounts Receivable on billing inquiries and issuing credits.
Assist in documenting and routing of customer inquiries and complaints, identifying appropriate resolutions and escalating complex issues to senior team members or leadership when needed.
With supervision, CX Associate 1 may handle specialized services such as customer order processing and billing.
Partner with colleagues across internal teams including Technical Support, Finance, IT, and Operationsto deliver a seamless customer experience, ensuring timely handling of customer requests and follow ups.
Contribute to compliance processes such as export license approvals and participate in user acceptance testing (UAT) for new IT tools or system enhancements.
Maintain awareness of current company policies, procedures, and best practices, ensuring all correspondence reflects the organizations customer-first focus.
Consistently demonstrate dependability, professionalism, and accuracy in day-to-day responsibilities, while actively developing skills to deliver customer experience excellence.
Collaborate with team members and leadership to achieve department goals and continuously improve the customer experience.
What Were Looking For Our goal is finding the right individual for our team we firmly believe that the right person is someone to invest in and invite to join our family.
Here is what we are looking for: Associates or bachelors degree in sales, business management or related degree preferred.
One to three years of previous related Customer Service experience preferred.
Familiarity with ERP, CRM, or order entry systems (e.g.
NetSuite, Salesforce) preferred.The ability to pass a background check and drug screening.
Who is Microbiologics? Were not your average biotech company were a team of scientists, engineers, and innovators driven by purpose and guided by values.
For over 50 years, weve been protecting global health by delivering high-quality biological control materials, assa...
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Type: Permanent Location: Saint Cloud, US-MN
Salary / Rate: Not Specified
Posted: 2026-09-05 10:04:22
