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Your Job
VMI Specialist position requires making independent decisions and maintaining an elevated level of accuracy when determining customer stock levels and determining what is needed at a customer hub.
Attention to detail and working closely with customers is needed to maintain stock accuracy levels that prevent line downs as well as avoiding any excess inventory issues.
You will maintain the inventory for specific customers in the VMI program and ensure that transactions are made on a timely basis to maintain accurate and adequate inventory balances.
What You Will Do
* Coordinate the transition of customers currently processing direct orders, to a VMI program while following the proper VMI guidelines; continue to add new materials to VMI when possible.
* Analyze parts on consignment and customer forecasts routinely to identify where parts may be removed if they do not meet the minimum requirements; manage approved part list per customer.
* Help to ensure that updated forecast information is used to drive the replenishment of the warehouse inventory.
* Ensure that all inventory and invoicing transactions are made accurately and in a timely manner.
Manage secured inventory adjustment transactions.
Negotiate any aged inventory pulls needed and run reports to support data.
Collaborate with customers and escalate only when needed.
* Work with Planning, Accounting and Product Management to position inventory at Molex and 3rd Party warehouse locations to best accommodate customer forecast fluctuation.
Run waterfall charts to determine customer liability.
* Collaborate with customers, Sales, Plants, Pricing, Logistics, Finance, and 3 rd Party warehouses to resolve any differences regarding balances, quality issues, contract/pricing issues, etc.
Serve as an interface to provide delivery and tracking information.
Who You Are (Basic Qualifications)
* Bachelors degree or equivalent work experience
* Work experience in customer service in a manufacturing environment, Logistics
* Proficient in utilizing SAP.
* Demonstrates high level analytical and proactive decision making to anticipate and resolve problems.
What Will Put You Ahead
* Understanding of manufacturing and inventory flows and the relationship between related transactions and systems.
* Organization skills to anticipate, plan, organize and self-monitor workload .
* Excellent customer service skills to manage and negotiate challenging situations.
* Previous inventory control responsibility for off-site programs.
* Previous production planning and inventory control experience; understanding of program management and interaction.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may b...
....Read more...
Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2024-04-28 08:11:31
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Your Job
Are you a balanced blend of "Analytical" and "People Person"? Are you looking for not just a job, but a place to build your career? Would you love an opportunity to use your Spanish and English language skills to customize and enhance your role? Molex is proud to employ some of the most diverse, customer-focused and engaged Customer Success Professionals you could hope to meet!
As a Representative of our Customer Service Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base.
You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform), providing vital information to help our customers successfully achieve their production plans.
If you are looking to be a part of a team recognized as critical to the success of our business and provide world-class service to the customers of a highly respected global technology company, we'd like to talk with you!
What You Will Do
* Interact with customers daily via email, phone and through our Salesforce Service Cloud platform, which we will train you to use.
* Support the Order Management Process, including pre-and post-order activities, like reviewing documents for accuracy, ensuring Molex minimum order quantities are met, pricing is correct, etc.
* Collaborate with our partners in Sales to share information and present a unified message, ensuring value creation for both Molex and the customer.
* Manage order changes in SAP system and compile data reports on schedule agreement activity from the SAP system.
* Attend and participate in team meetings and departmental trainings to support CX (Customer Experience) Team activities; offer input and interact with your team members.
* Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
Engage in a respectful challenge process where all ideas are valued.
Who You Are (Basic Qualifications)
* High school diploma or higher
* Minimum 3 years of customer facing job-related experience
* Experience with Microsoft Office Suite
* Effective communication skills that demonstrate the ability to express ideas clearly.
The ability to organize data and analyze the information to tell a story.
* Organizational, time management and interpersonal skills
What Will Put You Ahead
* SAP Knowledge
* Salesforce Knowledge
* Customer-facing experience handling inquiries in a manufacturing or logistics environment
* Intermediate Excel skills
* College degree
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided ...
....Read more...
Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2024-04-28 08:11:31
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Your Job
Guardian Glass is seeking you to become our next Inside Sales Coordinator.
Our Team
Inside Sales Coordinator is fully responsible for assigned customers' relationship and support.
This role provides pre-sales and after-sales support and handles end-to-end the order fulfilment process.
The role includes orders coordination, development of customer-supplier relationship in collaboration with outside sales representatives and follow-up of customers' files and requests.
Inside Sales Coordinator is a key contact between the customers, our outside sales team, and the plants throughout Europe.
In that scope, Inside Sales Coordinator is to identify and understand customers' needs and provide them with the most suitable solution for their business activities.
Inside Sales Coordinator works in close cooperation with marketing, finance, technical, logistics, production, and shipping.
Furthermore, Inside Sales Coordinator is also responsible for quotations and follow-up of projects.
This requires an excellent knowledge of the markets and customers, as well as production and logistics constraints.
Position operates in a dynamic environment; the ideal candidate will be able to identify problems and apply continuous improvement processes and methodologies to be able to counteract with solutions.
What You Will Do
* Acts as a primary point of contact for any client inquiries related to business
* Develops trustful relationships with clients ensuring continued Guardian supplier relations
* Ensures a seamless satisfactory customer experience across all sales channels
* Ensures the correct products and services are delivered to customers in a timely manner
* Resolves customer account enquiries in a timely and satisfactory manner in close collaboration with the Order Fulfilment Team
* Anticipates customer needs and can identify value added business opportunities
* Establishes mutual beneficial outcomes in client relationship through service activities, all in close collaboration with internal stakeholders
* Expands the relationships with existing customers by proposing solutions that meet their objectives
* Identifies opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business
Who You Are (Basic Qualifications)
* Fluent in English, both written and spoken
* Previous experience within an Inside Sales or Customer Service role is desirable
* Strong communication and interpersonal skills with an aptitude of building relationships
* Effective organizational skills
* Problem-solving and negotiation skills
* Must be proactive, customer focused, and results oriented
* Good PC skills in MS Office
* Ability to effectively question or challenge the status quo
What Will Put You Ahead
* Bachelor's degree
* Efficient, accurate and focused to detail
* Multitasking and with good organiza...
....Read more...
Type: Permanent Location: Katowice, PL-SL
Salary / Rate: Not Specified
Posted: 2024-04-28 08:03:39
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Your Job
Job Specific intro paragraph
Our Team
1-3 sentences to describe the team/division this role will be working in
What You Will Do
Bulleted list of engaging responsibilities
Not a task list
Who You Are (Basic Qualifications)
4-5 bulleted, objective, non-comparable requirements are recommended
What Will Put You Ahead
Bulleted list of preferred qualifications; Optional section
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
{Insert company language from Company Boilerplate Language Guide }
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs.
We seek to enable the best work environment that helps you and the business work together to produce superior results.
....Read more...
Type: Permanent Location: Tamsui District, TW-TPE
Salary / Rate: Not Specified
Posted: 2024-04-28 08:03:34
-
Your Job
Job Specific intro paragraph
Our Team
1-3 sentences to describe the team/division this role will be working in
What You Will Do
Bulleted list of engaging responsibilities
Not a task list
Who You Are (Basic Qualifications)
4-5 bulleted, objective, non-comparable requirements are recommended
What Will Put You Ahead
Bulleted list of preferred qualifications; Optional section
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
{Insert company language from Company Boilerplate Language Guide }
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs.
We seek to enable the best work environment that helps you and the business work together to produce superior results.
....Read more...
Type: Permanent Location: Tamsui District, TW-TPE
Salary / Rate: Not Specified
Posted: 2024-04-28 08:03:34
-
Your Job
Job Specific intro paragraph
Our Team
1-3 sentences to describe the team/division this role will be working in
What You Will Do
Bulleted list of engaging responsibilities
Not a task list
Who You Are (Basic Qualifications)
4-5 bulleted, objective, non-comparable requirements are recommended
What Will Put You Ahead
Bulleted list of preferred qualifications; Optional section
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
{Insert company language from Company Boilerplate Language Guide }
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs.
We seek to enable the best work environment that helps you and the business work together to produce superior results.
....Read more...
Type: Permanent Location: Tamsui District, TW-TPE
Salary / Rate: Not Specified
Posted: 2024-04-28 08:03:33
-
Your Job
Job Specific intro paragraph
Our Team
1-3 sentences to describe the team/division this role will be working in
What You Will Do
Bulleted list of engaging responsibilities
Not a task list
Who You Are (Basic Qualifications)
4-5 bulleted, objective, non-comparable requirements are recommended
What Will Put You Ahead
Bulleted list of preferred qualifications; Optional section
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
{Insert company language from Company Boilerplate Language Guide }
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs.
We seek to enable the best work environment that helps you and the business work together to produce superior results.
....Read more...
Type: Permanent Location: Tamsui District, TW-TPE
Salary / Rate: Not Specified
Posted: 2024-04-28 08:03:33
-
Your Job
Job Specific intro paragraph
Our Team
1-3 sentences to describe the team/division this role will be working in
What You Will Do
Bulleted list of engaging responsibilities
Not a task list
Who You Are (Basic Qualifications)
4-5 bulleted, objective, non-comparable requirements are recommended
What Will Put You Ahead
Bulleted list of preferred qualifications; Optional section
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
{Insert company language from Company Boilerplate Language Guide }
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs.
We seek to enable the best work environment that helps you and the business work together to produce superior results.
....Read more...
Type: Permanent Location: Tamsui District, TW-TPE
Salary / Rate: Not Specified
Posted: 2024-04-28 08:03:32
-
Your Job
Job Specific intro paragraph
Our Team
1-3 sentences to describe the team/division this role will be working in
What You Will Do
Bulleted list of engaging responsibilities
Not a task list
Who You Are (Basic Qualifications)
4-5 bulleted, objective, non-comparable requirements are recommended
What Will Put You Ahead
Bulleted list of preferred qualifications; Optional section
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
{Insert company language from Company Boilerplate Language Guide }
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs.
We seek to enable the best work environment that helps you and the business work together to produce superior results.
....Read more...
Type: Permanent Location: Tamsui District, TW-TPE
Salary / Rate: Not Specified
Posted: 2024-04-28 08:03:32
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maternity leave) for 8 months>
Your Job
To be the main point of contact for all order fulfillment activities, responding to inquiries of the assigned customer accounts promptly and efficiently.
Co-ordination of all post-order activities on shipping and complaint handling.
Our Team
What You Will Do
1.
Order entry accuracy and issue fixed.
2.
Meet / Exceed customers' expectation on all services provided that include order acknowledgement & confirmation, delivery commitment and QA responses & resolution.
3.
Work with Sales to achieve Billing target.
4.
Distribution Scrap allowance as applicable.
Process distribution scrap requests per contractual agreement and within company guidelines.
5.
Build sustainable relationships and trust with customer accounts through open and interactive communication including joint the con-call meeting, QBR.
6.
Monthly reporting to CSR supervisor/manager in timely and accurate manner.
7.
Perform other related duties as assigned by management.
8.
Work with all related parties to internal optimization program/project.
9.
Other tasks by special support: sample shipment, customer master maintenance, collaboration with the team for payment issue.
PERFORMANCE MANAGEMENT:
1.
Customer Satisfaction (Scorecards).
2.
Delivery Performance goals as per the company Focal Points.
3.
Reduce Service related Quality Notifications as per company Focal Points.
4.
To comply with all Focal Points and departmental goals as determined at the beginning of each Fiscal Year.
SCOPE: Entity focal points and Customer Satisfaction (Scorecards)
Who You Are (Basic Qualifications)
EDUCATION:
REQUIRED:
* Diploma or above; equivalent with few years of relevant Customer Service experience.
* English language is mandatory where in some location Mandarin may also be mandatory.
•
Good PC skills are necessary including Microsoft Excel, Word & Outlook.
PREFERRED:
* Knowledge of SAP is an advantage or knowledge in ERP system would be preferred.
* User experience: Salesforce platform
WORK EXPERIENCE:
Ideally with some Customer Service experience is desirable.
What Will Put You Ahead
SKILLS & ABILITIES:
REQUIRED:
* Problem Solving: Offer solutions and efficient responses to meet customer requirements operating within the company guidelines and goals.
* Decision Making: Make efficient decisions meeting customer requirements following company policies and business guidelines.
* Communication skills to liaise with internal and external contacts.
* Negotiation skills: Considering customer satisfaction and optimizing business results for Molex.
PREFERRED:
The ideal candidate will be proactive, flexible, shows genuine interest in customer needs and has a sense of urgency.
The candidate will have an organized approach, is expected to work independently in a high pressure environment and needs to show a sense of urgency to address customer issues.
Confident...
....Read more...
Type: Permanent Location: Tamsui District, TW-TPE
Salary / Rate: Not Specified
Posted: 2024-04-28 08:03:31
-
maternity leave) for 8 months>
Your Job
To be the main point of contact for all order fulfillment activities, responding to inquiries of the assigned customer accounts promptly and efficiently.
Co-ordination of all post-order activities on shipping and complaint handling.
Our Team
What You Will Do
1.
Order entry accuracy and issue fixed.
2.
Meet / Exceed customers' expectation on all services provided that include order acknowledgement & confirmation, delivery commitment and QA responses & resolution.
3.
Work with Sales to achieve Billing target.
4.
Distribution Scrap allowance as applicable.
Process distribution scrap requests per contractual agreement and within company guidelines.
5.
Build sustainable relationships and trust with customer accounts through open and interactive communication including joint the con-call meeting, QBR.
6.
Monthly reporting to CSR supervisor/manager in timely and accurate manner.
7.
Perform other related duties as assigned by management.
8.
Work with all related parties to internal optimization program/project.
9.
Other tasks by special support: sample shipment, customer master maintenance, collaboration with the team for payment issue.
PERFORMANCE MANAGEMENT:
1.
Customer Satisfaction (Scorecards).
2.
Delivery Performance goals as per the company Focal Points.
3.
Reduce Service related Quality Notifications as per company Focal Points.
4.
To comply with all Focal Points and departmental goals as determined at the beginning of each Fiscal Year.
SCOPE: Entity focal points and Customer Satisfaction (Scorecards)
Who You Are (Basic Qualifications)
EDUCATION:
REQUIRED:
* Diploma or above; equivalent with few years of relevant Customer Service experience.
* English language is mandatory where in some location Mandarin may also be mandatory.
•
Good PC skills are necessary including Microsoft Excel, Word & Outlook.
PREFERRED:
* Knowledge of SAP is an advantage or knowledge in ERP system would be preferred.
* User experience: Salesforce platform
WORK EXPERIENCE:
Ideally with some Customer Service experience is desirable.
What Will Put You Ahead
SKILLS & ABILITIES:
REQUIRED:
* Problem Solving: Offer solutions and efficient responses to meet customer requirements operating within the company guidelines and goals.
* Decision Making: Make efficient decisions meeting customer requirements following company policies and business guidelines.
* Communication skills to liaise with internal and external contacts.
* Negotiation skills: Considering customer satisfaction and optimizing business results for Molex.
PREFERRED:
The ideal candidate will be proactive, flexible, shows genuine interest in customer needs and has a sense of urgency.
The candidate will have an organized approach, is expected to work independently in a high pressure environment and needs to show a sense of urgency to address customer issues.
Confident...
....Read more...
Type: Permanent Location: Tamsui District, TW-TPE
Salary / Rate: Not Specified
Posted: 2024-04-28 08:03:31
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Olympia WA box plant facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Supervisor.
The ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times.
A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail.
Location: This is an onsite role based at our Olympia WA plant.
Schedule: Standard business hours; 8am to 5pm PST, Monday - Friday, with flexibility as needed based on customer demands.
Our Team
Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
We value people who are safety conscious, self-motivated, confident, articulate, humble, and have integrity.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Create new items and manage new items through the production process
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 3+ years of Customer Service experience
* Experience utilizing Excel spreadsheets
* Experience working with cross-functional teams and vendors
* Experience with record-keeping management/documentation
* Flexible to work a schedule needed to support the business including overtime as needed
What Will Put You Ahead
* Corrugated industry experience
* Experience using Kiwi, Kiwi FFF and or PCS
For this role, we anticipate paying $25/hour-$28/hour.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs.
This means we openly challen...
....Read more...
Type: Permanent Location: Olympia, US-WA
Salary / Rate: Not Specified
Posted: 2024-04-27 10:02:21
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Your Job
Georgia-Pacific is looking for a Customer Solutions Specialist to join our Consumer Products Supply Chain organization.
In this position, you'll play a critical role in identifying process improvement opportunities, analyzing supply chain metrics, and utilizing SAP to resolve customer replenishment issues.
With your exceptional communication skills and ability to create relationships, you'll collaborate with cross-functional teams and influence partnerships to ensure timely resolutions and profitable customer satisfaction.
Bring your sense of urgency and customer focus to our virtual environment, leveraging digital tools to excel in this exciting role.
Location: This role is based out of our GP headquarters in Atlanta, GA.
We operate on a hybrid schedule with remote flexibility.
Our Team
We are seeking a Customer Solutions Specialist (CSS) who will be a vital member of our dynamic GP Consumer Products team.
This CSS will bring economic thinking and resolution to a fast-paced environment.
They will work alongside 7 other CSSs and will report to a Customer Solutions Manager.
What You Will Do
* Act as a principled entrepreneur by identifying process improvement, key service trends, and cost savings opportunities to drive improvements and create value
* Analyze and report customer supply chain metrics (in-stock, on time, case fill rate, and others), including executive summaries
* Utilize SAP to monitor order status and to research and resolve customer replenishment issues
* Troubleshoot and identify solutions while working through service issues
* Understand and develop relationships with customers to profitably anticipate and satisfy their needs
* Influence and build internal and external partnerships while practicing careful communication
* Exercise sound judgment, prioritize duties, and follow tasks through to completion in a timely manner
* Communicate and interact with cross-functional teams (including order management, sales, transportation, and contacts at the facilities) to solve business problems
* Maintain a strong sense of urgency and customer focus
* Collaborate and build relationships in a virtual environment leveraging digital tools
Who You Are (Basic Qualifications)
* Experience in a supply chain, logistics, order management, or order replenishment role
* Experience in a customer-facing role
* Strong aptitude with Microsoft Office to include Excel (basic formulas, Pivot Tables, and analyzing data trends), Word, Teams, and Outlook
* Ability to work 10am-7pm EST at least twice a month
What Will Put You Ahead
* Bachelor's degree or higher
* SAP experience, preferably S4 Hana
* 3+ years of order management and/or supply chain experience
* Experience in the consumer goods industry
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2024-04-27 10:02:18
-
This is a remote role with little to no travel.
Pay Transparency Request Form
PURPOSE AND SCOPE:
Responsible for providing direction and oversight of the Continuity of Care and Patient Safety Surveillance processes.
Partners with members of the Nursing and Clinical Services Department(s) to provide customer support. Serves as a resource to internal and external customers regarding patient, employee, resource, and administrative issues.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Ensures resolution of all issues and provides exceptional service recovery.
Demonstrates customer focus by consistently promoting customer satisfaction for both internal and external customers by resolving their issues, addressing concerns, and providing excellent service.
* Supervises the day-to-day activities of the Call Center team including handling escalated calls from employees, patients and/or providers who wish to speak with a supervisor and availability to answer CSR questions and concerns.
* Monitors the department communication channels to manage the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing.
* Provides leadership, coaching, and development plans for all direct reports to maintain an engaged and productive workforce, partnering with Human Resources on employee matters, including performance reviews, disciplinary action, and terminations.
* Provides consistent reporting to key Leadership regarding daily operations, KPIs, and other key quantifiable metrics.
* Technically proficient in the specific department and knowledge of industry practice and business principles.
Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
* Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers.
* Participates in professional development opportunities to ensure development of skills and industry/field knowledge, utilizing the acquired expertise and knowledge to accomplish goals and objectives for position.
* Ensures all tasks and activities are executed in compliance with company standard operating procedures and all applicable regulatory requirements.
* Performs other related duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
* The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Little to no travel is expected for this position.
SUPERVISION:
* May be responsible for th...
....Read more...
Type: Permanent Location: Waltham, US-MA
Salary / Rate: Not Specified
Posted: 2024-04-27 08:56:21
-
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Mt.
Wolf and Bradford box plants.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Manager.
Location: This is an onsite role based at either our Mt.
Wolf or Bradford, PA plants, with the potential for future hybrid flexibility.
Schedule: Our CACs operate on a 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.
Our Team
GP Bradford and Mount Wolf are manufacturers of corrugated boxes and sheets.
We run 3 shifts Monday through Friday with approximately 100 employees in each facility.
The Customer Account Coordinator will work on a team with other CACs and will report to the Customer Service Manager.
We embrace a culture of humility, respect, and integrity.
We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment.
Our goal is to be the preferred partner for both our customers and our employees.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
* Manage inventories for effective production review and planning
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers
* Periodic customer visits to conduct business reviews or onboarding activities
* Create new items and manage new items through the production process
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of Customer Account Management experience
* Comfortable using all Microsoft Office products
* Intermediate experience using Excel (creating and utilizing formulas and spreadsheets to track, calculate, and analyze data)
* Record-keeping management/documentation experience
* Experience working with cross-functional teams and vendors
What Will Put You Ahead
* Inventory management experience
* Experience coordinating shipments with logistics/shipping departments
* Experience in a manufacturing, indust...
....Read more...
Type: Permanent Location: Mt Wolf, US-PA
Salary / Rate: Not Specified
Posted: 2024-04-27 08:56:12
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The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
Provides basic member service transactions, with quality and accuracy.
* Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions.
Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in continuous improvement activities.
* Represents the Credit Union in a positive and professional manner.
* Maintai...
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Type: Permanent Location: Huntington Beach, US-CA
Salary / Rate: Not Specified
Posted: 2024-04-27 08:54:48
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Sign-on bonus available for external applicants! Contact us today to learn more!
The RS I position exists in branches having a cash operation.
Under general supervision, the RS I performs a wide variety of duties relating to handling member transactions including but not limited to; receiving and disbursing funds, posting deposits and loan / VISA payments, making account transfers, issuing money orders, making cash advances, recommending other products and services, performing all types of withdrawals, account maintenance, and opening savings, checking, money market and certificate of deposit accounts (excluding trust and IRA accounts).
The RS I is comprehensively cross-trained to provide plastic card services such as; issuing temporary cards, re-pinning existing cards, and ordering new cards.
An RS I maintains records of various sale transactions such as; money orders, cash advances, and balances a daily cash drawer.
RS I ensures member transactions are processed in an accurate and timely manner to make sure that Credit Union member service objectives are achieved.
The RS I may also be called upon to assist with daily balancing.
Cross-sells all other products and services to include Investment Services , First Mortgages, and Autoland (auto loans).
The value the RS I position adds to the organization is it allows for in-person, personalized service and provides opportunities to conduct needs-based sales using referrals for other Credit Union products and services that support various production goals.
Responsibilities:
* Performs various RS I duties including; receiving and disbursing funds, posting deposits and loan payments, transfers, money orders, cash advances, and all types of withdrawals (cash and checks).
* Opens savings, checking, issue temporary checks, money market, and certificate of deposit accounts, as needed.
* Processes plastic card services such as issuing temporary cards, repining existing cards and ordering new cards.
* Performs a wide variety of account maintenance; change of address and name change.
* Recommends other products and services appropriately with each member transaction.
* Required to complete compliance training and all other training offered to RS I.
* Balances cash drawer.
* Supports and participates in continuous improvement activities.
* Represents the Credit Union in a positive and professional manner.
* Other related duties as assigned.
* Maintains member and other sensitive information with confidentiality.
* Treats all co-workers and members with respect.
Qualifications:
* 1-yr related branch operations experience.
* Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations.
* Comprehensive knowledge of all deposit account products and all services.
* Basic knowledge of all applicable Federal, State and NCUA regulations.
* Demonstrated ability to follow written and verbal instructions.
* ...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: 18.44
Posted: 2024-04-27 08:54:20
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CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world’s leading manufacturers of soft contact lenses.
The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics.
CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available.
Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers.
For more information, visit www.coopervision.com
JOB SUMMARY
This Hybrid, Customer Service Specialist role is responsible for providing optimal quality customer experience for all communication channels (phone, fax, email, webchat, and correspondence) from internal and external customers; including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations. In this role, you will support team concepts and the goals and objectives of the Customer Service department.
This is a HYBRID role, based out of Victor, NY
(3 days in office, 2 days from home)
Shift is Monday - Friday, 10:30am - 7:00pm - no weekends!
ESSENTIAL FUNCTIONS
* Works to provide First Contact Resolution whenever possible for all communication channels as applicable.
* Adhere to the applicable Quality Assurance Guidelines to ensure we are providing quality service that enhances the customer experience and promotes the CooperVision brand.
* Responsible for meeting department productivity and quality standards/metrics for all applicable responsibilities/functions.
* Possesses and effectively utilizes knowledge of current policies and procedures within Customer Service.
* Works with multiple computer applications; working with latest client management software applications to enhance delivery of service to our customers.
Updates/utilizes applications/systems as necessary to reflect/retrieve accurate information.
* Assists customer with questions and issues. Identifies customer problems and uses proper techniques in decision making to resolve.
* Identifies service errors and report/resolve appropriately.
* Up-sells products and services for promotions/discontinuations or contests, as required. Educates customer about other products and services we offer.
* Maintains knowledge of all products, prices, accessories and literature, shipment and availability of product, policies and procedures to effectively service the customer.
* Ability to learn and take on additional responsibilities and other projects; completes as assigned.
* Demonstrates a...
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Type: Permanent Location: Victor, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-27 08:50:34
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Mt.
Wolf and Bradford box plants.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Manager.
Location: This is an onsite role based at either our Mt.
Wolf or Bradford, PA plants, with the potential for future hybrid flexibility.
Schedule: Our CACs operate on a 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.
Our Team
GP Bradford and Mount Wolf are manufacturers of corrugated boxes and sheets.
We run 3 shifts Monday through Friday with approximately 100 employees in each facility.
The Customer Account Coordinator will work on a team with other CACs and will report to the Customer Service Manager.
We embrace a culture of humility, respect, and integrity.
We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment.
Our goal is to be the preferred partner for both our customers and our employees.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
* Manage inventories for effective production review and planning
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers
* Periodic customer visits to conduct business reviews or onboarding activities
* Create new items and manage new items through the production process
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of Customer Account Management experience
* Comfortable using all Microsoft Office products
* Intermediate experience using Excel (creating and utilizing formulas and spreadsheets to track, calculate, and analyze data)
* Record-keeping management/documentation experience
* Experience working with cross-functional teams and vendors
What Will Put You Ahead
* Inventory management experience
* Experience coordinating shipments with logistics/shipping departments
* Experience in a manufacturing, indust...
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Type: Permanent Location: Bradford, US-PA
Salary / Rate: Not Specified
Posted: 2024-04-27 08:45:29
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At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: Customer Experience Compliance Specialist
As the Customer Experience Compliance Specialist, you'll serve as a key contributor within the Elanco Animal Health US Customer Experience team, dedicated to upholding exceptional customer support and product stewardship by ensuring rigorous compliance in our distribution process.
Reporting directly to the Director of the Center of Excellence, you'll collaborate seamlessly across functions to oversee compliance tasks and deliver effective solutions for our diverse customer base.
Your Responsibilities:
* Actively contribute to the Center of Excellence team, identifying and implementing improvements across the organization.
* Collaborate with key business partners from the technical product support call center, logistics and warehouse team, PV&S, and Quality to ensure seamless operations.
* Maintain audit readiness and coordinate organizational responses during audits.
* Ensure accurate and timely reporting of all Veeva actions and manage periodic reviews and updates of departmental procedures.
* Take ownership of deviations/investigations (CAPAs), change controls (QC), and ensuring completion.
* Manage deadlines effectively across all aspects of the role and utilize conflict resolution skills when needed.
What You Need to Succeed (minimum qualifications):
* Education: Bachelor’s Degree or equivalent experience.
Required Experience: Minimum of 2 years of experience in compliance-related roles.
* Top 2 skills: Strong organizational skills and attention to detail.
Experience working in a distribution or warehouse setting.
* What will give you a competitive edge (preferred qualifications): Experience with Veeva or similar quality systems.
Knowledge of regulatory requirements in the pharmaceutical or animal health industry.
Rebate or purchase to pay compliance experience.
Additional Information:
* Travel: Minimal travel required.
* Location: Global Elanco Headquarters - Greenfield, IN - Hybrid Work Environment (NEW...
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Type: Permanent Location: Greenfield, US-IN
Salary / Rate: Not Specified
Posted: 2024-04-27 08:19:13
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Position Summary
Patient Account Service Representatives process claims, collect payments, and resolve questions and problems about patient account financial, clerical, and administrative support to dental office to ensure efficient, timely, and accurate patient billing and follow-up.
Utilizes conflict resolution and problem-solving techniques to handle patient billing inquiries and complaints.
Inputs and monitors electronic fund transfers, Medicaid, and other insurance-related matters.
Essential Functions
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
• Provides financial, clerical, and administrative services to ensure efficient, timely, and accurate patient billing and follow-up in accordance with Dental Depot accounts receivable protocol.
• Provides quality customer service, utilizing conflict resolution and problem-solving techniques to manage patient inquiries and complaints.
• Prepares weekly outstanding claims reports instead of bi-weekly.
• Presents copies of denials to PASR Manager instead of office manager.
• Initiates collection efforts.
Investigates and resolves patient billing inquiries.
• Inputs and monitors electronic fund transfers per insurance websites for all providers accepted by Dental Depot.
Enters patient and insurance data as needed.
Processes insurance adjustments.
Monitors and updates insurance and patient payment status.
• Communicates effectively, courteously, and professionally with clinical and administrative staff.
Communicates effectively, courteously, and accurately with patients inquiring about statements, billing, payments, etc.
• Prepares bi-weekly outstanding claims reports and work completely through outstanding claims.
Copies any denials and works to completion from electronic fund transfers or checks.
Present to Dental Office Manager for review.
• Audits patient accounts for billing errors or inconsistencies.
• Inputs into Eaglesoft insurance information and updates patient information.
Inputs and monitors all Medicaid claims through the Medicaid website.
• Audit/Reconciles accounts receivables.
Verifies that insurance transactions comply with treatment performed.
• Assists in clearing the claims via the Claims X system and work the Daily Claim Report, daily.
• Closes out account’s receivables at the conclusion of each business day, as scheduled by the Office Manager.
• Completes assigned tasks in a timely manner.
• Maintains dependable job attendance by reporting to work on time and ready to work.
• If needed: Greets patients in accordance with Dental Depot protocol.
Answers office phones in accordance with Dental Depot protocol.
Schedules patient appointments through the Eaglesoft system.
• Complies with: D...
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Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2024-04-25 08:28:55
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Automotive Sales Software Trainer (DTO BilingualTrainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Calgary office and requires frequent travel to our customer sites throughout North America.
This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within DTO
* Maintain documentation and update as processes...
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Type: Permanent Location: Milton, CA-ON
Salary / Rate: Not Specified
Posted: 2024-04-25 08:28:13
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Accounting Software Trainer (DTO Bilingual Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone.
DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Milton, Ontario office and requires frequent travel to our customer sites throughout North America.
This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within the DTO team
* Maintain documentation and updat...
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Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2024-04-25 08:28:07
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Accounting Software Trainer (DTO Bilingual Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone.
DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Milton, Ontario office and requires frequent travel to our customer sites throughout North America.
This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within the DTO team
* Maintain documentation and updat...
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Type: Permanent Location: Milton, CA-ON
Salary / Rate: Not Specified
Posted: 2024-04-25 08:28:06
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Your Job
Georgia Pacific Recycling is seeking a Customer Account Manager to join our Supply Chain team in Green Bay, WI.
Our team of experienced CAMs manages procurement needs for our GPR plants and customers, logistics scheduling, communication between carrier and supplier, and order fulfillment, all while cultivating relationships with both suppliers and customers.
The ideal candidate for this role would have a passion for sales and customer solutions.
They would also be an economic thinker with a knack for problem-solving and experience in building and fostering strong relationships with internal and external capabilities.
We are looking for candidates who are attentive to details, organized, and aren't afraid to bring up their own ideas!
Location: This role is based in our Green Bay, WI office and offers a flexible remote environment with opportunities to collaborate in person as well.
Our Team
We are seeking a Customer Account Manager who will be a vital member of our dynamic GP Recycling Supply Chain Team.
This CAM will bring economic thinking and resolution to a fast-paced environment.
This CAM will work on a team that finds solutions for all of our supplier and customer needs.
The CAM report to the Sr.
Manager of Supply Chain.
What You Will Do
* Proactively offer solutions to supply chain activities based on supplier and GPR Plant needs
* Understand order fulfillment buy/sell plan
* Ensure execution and overseeing of scheduling while coordinating with cross-functional teams
* Implement solutions and resolve service challenges, all while remaining committed to expected service levels for our internal and external customers
* Work with a high degree of detail and accuracy and utilize excellent organizational skills to respond quickly to customer needs in a fast-paced environment.
* Develop key relationships across both internal and external customer business functions including sales and trading, operations, accounting, planning, finance, manufacturing, and transportation
* Seek best knowledge, collaborate, develop, and implement service and cost solutions to drive change, often through influence and without direct authority
* Provide strategic and analytical support to the Domestic Recycling team when new sales channels are being evaluated
* Innovative thinking to build improvements in order management process, vendor supply needs, and systems
* Travel to visit customers, offsite warehouses, and GP production facilities to gain knowledge on our business and build relationships (about 10% or less of the time)
Who You Are (Basic Qualifications)
* High School Diploma, GED or equivalent
* Experience in logistics, inside sales, supply chain, or customer service
* Experience with an order management system (e.g.
SAP, Infor, Honeywell, Citrix, etc.)
What Will Put You Ahead
* Bachelor's Degree or higher
* 3+ years in Inside sales, logistics, supply chain, or accou...
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Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2024-04-25 08:26:51
