-
What You Will Do
* Provide the best customer service to all customers to meet CRD.
* Monitoring and improve on the CRD/MPD delivery performance on continual basis.
* Monitor shippable report, daily activities (SAP) closely and expedite well in advance to ensure timely delivery to customers.
* Maintain cooperative working relationships with other sales teams and other departments.
* Maintain Forecast data for VMI customer and monitor consignment stock.
Better organization, follow up on samples and automate the process in order to yield the best productivity.
* Develop close communication channel and good working partnership with Sales Engineer in order to understand customer requirement and business model.
Also to acquire all necessary information about customers' activities and their needs to render best result and service.
* Be aggressive in all endeavor and best use of the talent and time to yield highest results.
* Follow the guidelines of SOP on order cancellation, RGA, reschedule and order entry.
Who You Are (Basic Qualifications)
* College degree or above, good command of both spoken and written English.
* Good communication, sense of customer service and initiative.
* With 2 - 4 years in Customer service, sales support, purchasing or material planning.
Working experience in electronic industry is preferable.
* Good computer knowledge, especially Micro-soft office: excel, word, outlook, etc.
SAP knowledge is preferred.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications.
The thousands of innovators who work for Molex have made us a global electronics leader.
Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs.
We seek to enable the best work environment that helps you and the business work together to produce superior results.
....Read more...
Type: Permanent Location: Shenzhen, CN-44
Salary / Rate: Not Specified
Posted: 2024-05-12 07:55:39
-
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
027538 Customer Service Representative (Open)
Job Description:
Key Responsibilities
* Provide quality service and support to external and internal vendors.
* Promptly answer vendor telephone calls and respond to e-mails.
* Communicate significant vendor/customer requests or changes with the perspective manager.
* Monitor and track service and logistical information in order to help solve potential problems with vendor and customer services.
* Stay well informed of customer desired results and develop strong relationships with your point of contact at our vendors and customers.
* Send Purchase Orders and Reports to vendors.
* Completes end of Month/QTR/Year account reconciliations and reports.
* Ability to communicate effectively with all levels of the organization and to establish, develop, and maintain professional relationships with internal and external customers
* Strong analytical and administrative skills
* Perform all required duties and tasks in accordance with Caraustar policies and financial control procedures.
* Resolves problems efficiently and effectively.
* Maintain appropriate confidentiality.
Education and Experience
* Typically possesses a high school diploma and 2-4 years of experience in a manufacturing environment.
Knowledge and Skills
* Demonstrated skills in verbal and written communication.
* Proficient computer and ERP skills with the ability to learn new software.
* Good knowledge of basic office equipment (i.e., copiers, fax machines, calculators, etc.).
* Good organization and data entry skills.
* Good attention to detail.
* Self-starter that can work with minimal supervision.
#LI-MK1
Scheduled Weekly Hours:
40
Compensation Range:
The pay range for this position is $ 23.00 to $ 27.00 per hour.
The base pay offered for this position may vary based on market data and other factors, such as job-related knowledge, skills, experience, and geographic location.
The position may be eligible for a short-term incentive in addition to base pay.
Benefits Statement:
Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.
EEO Statement:
http://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth.
Greif, Inc.
is an equal opportunity employer.
We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.
EOE/Minority/Female/Disabled/Veteran.
For more information read Greif’s Equal Opportunity ...
....Read more...
Type: Permanent Location: Aurora, US-CO
Salary / Rate: Not Specified
Posted: 2024-05-11 08:46:16
-
Your Job
The Order Management Specialist is fully responsible for internal Supply Chain Orders and Cases process.
This role provides support to the Inside Sales team and handles end-to-end order validation process.
The role includes order entry, modification, validation and product availability requests management, urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.
It involves the cooperation with customers located in Europe.
Order Management Specialist is a key contact between the Inside Sales Coordinators, Supply Chain members and the plants throughout Europe.
In that scope, Order Validation Specialist is to identify and understand customer's order needs and provide them with the most suitable solution for their business activities.
The position is based in 10th of Ramadan city, Sharqia, Egypt
Our Team
The role will involve the cooperation with customers Order Management Specialist works in close cooperation with Customer Facing, scheduling, demand planning, logistics, production and shipping.
Developing customer-supplier relationship in collaboration with Supply Chain streams on the follow-up of customers' orders and requests.
This requires an excellent knowledge of the process and to successfully navigate around production and logistics constraints.
What You Will Do
* Deal with all customer account enquires that include: order entry, modification, validation and product availability requests management.
* Expand the relationships with existing internal customers by continuously proposing solutions that meet their objectives
* Ensure the correct products and services are delivered to customers in a timely manner
* Serve as the link of communication between customer facing team and internal teams to ensure customer orders are correctly and timely fulfilled
* Resolve any issues and problems faced by customers
* Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships and business efficiencies.
Who You Are (Basic Qualifications)
* Fluent in English, both written and spoken
* Proven previous experience within an Order Management Specialist
* Good communication and interpersonal skills with an aptitude of building relationships
* Effective organizational skills
* Problem-solving skills
* Must be proactive, customer focused and results oriented
* Good PC skills in MS Office
* Ability to effectively question or challenge the status quo
* Deal with all customer account requests.
* Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
* Ensure the correct products and services are delivered to customers ...
....Read more...
Type: Permanent Location: Tenth of Ramadan, EG-SHR
Salary / Rate: Not Specified
Posted: 2024-05-11 08:31:33
-
SUMMARY:
The customer service coordinator supports various accounting groups and performs a variety of customer service and administrative functions
ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Provide and maintain high quality customer service while communicating directly with customers and internal departments
* Respond to email and telephone inquiries promptly and professionally
* Manage and monitor the accounting Help Desk system
* Analyze the request and direct to the designated accounting resource
* Research customer/internal inquiries to resolve questions, requests, and complaints
* Follow up and coordinate with internal departments to resolve needs
* Support accounting with clerical and administrative office functions when necessary
* Manages time appropriately and prioritize tasks while dealing with a high volume of emails and phone calls
* Other duties as assigned.
COMPETENCIES, SKILLS AND ABILITIES
* Excellent verbal and written communication skills
* A positive team player who communicates with team members effectively
* Organized with a strong attention to detail and a dedication to accuracy
* Ability to multi-task and manage workload while meeting internal/external deadlines
* Working understanding of the accounts receivable, collections, billing processes
* Strong computer skills with basic competency in Microsoft Office, and ability to learn the use of new software with ease
* Specific experience in NetSuite and/or Salesforce is a plus
EDUCATION / EXPERIENCE
* Experience in customer service
* High school diploma or equivalent required
* 2-3 years of experience with collections, invoicing and/or accounts receivable
* Experience working in a multi-function, multi-geographical environment preferred
SUPERVISORY RESPONSIBILITIES:
The Accounting Customer Service Admin has no supervisory responsibilities.
LANGUAGE SKILLS
Ability to effectively present information and respond to questions from internal and external customers whose first language is English.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear.
The employee is required to sit for extended periods of time.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be ma...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: 22.5
Posted: 2024-05-11 08:27:14
-
Your Job
The Technical Support Supervisor will have strong people leading skills and a desire to contribute to and improve our IT support structure, own challenges that come with supporting a global enterprise environment and proactively build relationships with key business stakeholders.
Our Team
The Employee Services Organization provides value-added strategic partnerships with other Koch companies in ownership and support of several key processes and platforms.
We deliver IT products and services that enable employee success and collaboration, foundational accounts and devices, and transformational mobility and XR experiences.
As a trusted partner, we focus on people, processes, technology, and data to drive transformation.
Our team members are key contributors through the application of frameworks and principles with an emphasis on leveraging critical and economic thinking to drive value
What You Will Do
* Understand, develop, apply, and coach employees on our culture of Principle Based Management
* Supervise, coach, mentor and develop a group of Technical Support Specialists in the day-to-day operations of providing level 2 IT support to internal customers from multiple businesses
* Provide strong leadership with excellent interpersonal, team building, communication and influencing skills to drive positive outcomes and business value
* Identify, assess, and work to close gaps in employee performance and development areas to improve performance and prepare them for their next career path opportunity
* Monitor and manage group and individual performance to ensure the team is efficiently and effectively addressing consumer issues and meeting service level commitments
* Continually evaluate and improve consumer support processes and procedures to maximize team efficiencies and ensure a positive consumer experience
* Identify needs for individual/group training and ensuring team members have the right level of expertise to complete requests and incidents accurately, timely and with a high level of quality
* Develop and maintain strong customer relationships across business groups supported; effectively handle and resolve customer escalations in a timely manner
* Partner with service owners, team leaders and peers across the globe to improve processes and identify new service opportunities that meet customer and consumer needs
Who You Are (Basic Qualifications)
* Proven experience coaching and developing employees
* Experience leading employees on a global level
* Experience working effectively and collaboratively with minimal direction
What Will Put You Ahead
* Experience working in an IT leveraged / shared service
* Experience working in a large, complex, global environment
* Ability to drive process improvement and experimentation initiatives that contribute to long-term operational excellence
* Understanding and management of KPIs and SLAs
* Ability t...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2024-05-11 08:26:30
-
Your Job
Guardian Glass is seeking you to become our next Claims Customer Service Specialist to join in 10th of ramadan in Sharqia, Egypt.
Our Team
You will be part of the customer service department.
What You Will Do
• Proven experience in claims, customer service (Inside Sales) department managing Export process.
• Experience in raising customer credit/debit notes because of internal investigation on each claim.
• Follow up with internal Guardian departments on open customer complaints - ensure the business takes appropriate decisions to reach Service Level Agreements (SLA's).
Escalate if necessary.
• Ability to work in a fast-paced, performance-based environment
• High customer service orientation
• Ability to communicate at different levels
• Ability to both works effectively in a team and independently
Who You Are (Basic Qualifications)
• Bachelor's degree in business, Accounting, Finance, or another related field.
• Fluent spoken and written English
What Will Put You Ahead
• Good communication skills
• Ability to work in pressure and dynamic customer oriented environment
• Able to work in 10th of ramadan city
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
Guardian is a diversified global manufacturing company headquartered in Auburn Hills, Michigan, with leading positions in float glass and fabricated glass products for commercial, residential and transportation applications; automotive trim; and the distribution of building products.
Through its research and development centres (Science & Technology Centre for glass and Advanced Development Centre for automotive), Guardian is at the forefront of innovation.
Its automotive trim group, SRG Global, is one of the world's largest manufacturers of chrome-plated plastic parts for the automotive, commercial truck and consumer goods industries.
Guardian, its subsidiaries and affiliates employ 18,000 people and operate facilities throughout North America, Europe, South America, Africa, the Middle East and Asia.
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
#LIEC3
....Read more...
Type: Permanent Location: Tenth of Ramadan, EG-SHR
Salary / Rate: Not Specified
Posted: 2024-05-11 08:13:27
-
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Cleveland, TN box plant.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Supervisor.
Location: This is an onsite role based at our Cleveland, TN plant.
Schedule: Standard business hours; 8am to 5pm, Monday - Friday, with flexibility as needed based on customer demands.
Our Team
Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of customer service or account management experience
* Experience working with cross-functional teams and vendors
What Will Put You Ahead
* Corrugated industry experience
* Experience using Kiwi, Kiwi FFF, and/or PCS
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, s...
....Read more...
Type: Permanent Location: Cleveland, US-TN
Salary / Rate: Not Specified
Posted: 2024-05-11 08:09:25
-
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
027563 Customer Service Representative (Open)
Job Description:
Customer Service Representative
Greif has a great opportunity to join a team where Customer service satisfaction is our Top priority.
This team supports a fast-paced, growing site! In this position, you will have many opportunities to make a real impact on our customers and contribute to the success of the plant team.
Some of the Benefits you will enjoy from Day One are:
* Three weeks of PTO (prorated in the first year)
* Ten paid holidays
* Comprehensive Medical, Dental, and Vision coverage
* 401K company match + Contribution
* Tuition reimbursement (up to $5,250 each year)
* Paid Parental leave
Other benefits subject to a waiting period:
* Profit-sharing program
* Annual Office Bonus Plan
Major Responsibilities
* Serves as the primary contact between Greif and its customers.
* Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer.
* Receives customer orders (via e-mail, fax, or telephone) and assures accurate and timely entry into applicable ERP software.
* Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc.
* Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures.
In conjunction with those internal resources, secures authorization for return of materials initiates returned sales procedure, and prepares credit request.
* Responds to customer requests for samples or specifications and other services.
Involves field sales personnel as appropriate.
* Assist in resolving and preparing documents for billing corrections.
* Assists in setting up new customer accounts.
* Assists in the orientation and training of other employees as requested.
* Develops knowledge of products, policies, and procedures necessary to perform job duties.
* Maintains excellent records.
* May participate in problem-solving teams for continuous process improvement.
* Reviews inventory levels with sales representatives to minimize inventory orders
* Assist in the development and maintenance of item specifications.
* Demonstrated skills in verbal and written communications.
* Data entry for box and sheet pricing
* Centralize COUPA/Purchasing reviews and PO’s
* Drop and rental trailer pool tracking
* Costing audits for box/spec profitability
* Vendor relationship development for pallets, ink, etc.
* Performs other duties as assigned.
Knowledge and Skills
* Demonst...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2024-05-10 08:40:11
-
As a Customer Advisor (Customer Service Representative) you bring our mission to life by making meaningful connections with our senior aged customers and their care takers.
You will assist with a wide variety of call types including billing, account support, conversational troubleshooting and helping our customers connect with their health and safety technology.
A successful Customer Advisor is someone who displays empathy and compassion in every call through their attentive listening skills.
This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Reno, NV.
You might be asked to come into the office up to 3 days per week.
What you’ll do
* Respond to high volume of inbound calls from new and/or existing subscribers
* You'll use empathic problem solving skills to troubleshoot and resolve various customer impacting issues such as billing, account, and product support
* Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI, and HIPAA)
* Meet daily, weekly, and monthly goals related to ensure quality assurance and customer satisfaction
Basic qualifications
* Minimum 1 year of customer service and/or call center experience required
Preferred qualifications
* Experience working in a fast-paced call center environment
* Experience working in a technology industry
* Experience working with Senior aged customers
What’s in it for you
We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience.
Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career.
Our benefits include:
* Physical and mental well-being support via Best Buy Health Wellness Program
* Comprehensive benefits including tuition reimbursement, caregiver support, and more
* Generous Best Buy employee discount
About us
Best Buy Health aims to enrich and save lives through technology and meaningful connections.
Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.
As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant.
Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.
Learn more about our Affirmative Action Policy Statement HERE
Reasonable Accom...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2024-05-10 08:28:06
-
What does a Pacific Sales Customer Service Specialist do?
This role is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Sales customer transactions.
The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale.
This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check.
The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls.
This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.
As a Pacific Sales Customer Service Specialist, you will:
* Process transactions such as new orders, returns & exchanges, releases, etc.
in a timely and efficient manner
* Following sales steps n order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
* Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
* Answer incoming calls, prepare shipping invoices
* Complete Report reconciliation such as calling report, etc.
and daily deposit entry
* Maintain ongoing organization of the Customer Service work center
* Assist Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will calls.
What are the Professional Requirements of a Pacific Sales Customer Service Specialist?
Basic Qualifications:
* High School Diploma or equivalent
* 1 year customer service or other retail sales experience
Preferred Qualifications:
* Associate degree or above in Business Management or related field
....Read more...
Type: Permanent Location: Torrance, US-CA
Salary / Rate: Not Specified
Posted: 2024-05-10 08:25:19
-
What does a Pacific Sales Customer Service Specialist do?
This role is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Sales customer transactions.
The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale.
This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check.
The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls.
This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.
As a Pacific Sales Customer Service Specialist, you will:
* Process transactions such as new orders, returns & exchanges, releases, etc.
in a timely and efficient manner
* Following sales steps n order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
* Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
* Answer incoming calls, prepare shipping invoices
* Complete Report reconciliation such as calling report, etc.
and daily deposit entry
* Maintain ongoing organization of the Customer Service work center
* Assist Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will calls.
What are the Professional Requirements of a Pacific Sales Customer Service Specialist?
Basic Qualifications:
* High School Diploma or equivalent
* 1 year customer service or other retail sales experience
Preferred Qualifications:
* Associate degree or above in Business Management or related field
....Read more...
Type: Permanent Location: Escondido, US-CA
Salary / Rate: Not Specified
Posted: 2024-05-10 08:25:15
-
As a Customer Management Associate Manager, you’ll be responsible for accelerating revenue, enhancing efficiency and optimizing campaigns.
You’ll oversee creative development and delivery of customer communications including service, lifecycle and promotional campaigns.
You’ll build templated communications to drive growth, consistency and efficiency for sales lead management and customer follow-up.
You’ll also design advanced customer journey builds and convert data into actionable insights aligned to business goals.
This role is remote eligible, which means you would work virtually from home or another US based non-Best Buy Health location
What you’ll do
* Execute customer relationship management (CRM) and cross-channel strategies to drive customer engagement and retention
* Conduct A/B testing to optimize marketing content and campaigns
* Develop strategies to engage customers throughout their journey, from onboarding to retention
* Collaborate effectively with colleagues from diverse backgrounds, including marketing, sales, design, care and finance
* Manage multiple complex projects and internal and external stakeholders from different functions, businesses and backgrounds
* Ability to thrive in a highly dynamic, time sensitive and collaborative environment
Basic qualifications
* 4 years of email marketing experience required
* 2 years of Microsoft Dynamics marketing and customer insights experience required
* 1 year of Microsoft Power BI, Tableau or similar reporting tool required
Preferred qualifications
* Bachelor's degree or equivalent industry experience preferred
* 2+ years of Microsoft Power BI, Tableau or similar reporting tool preferred
* 2+ years of SMS marketing experience preferred
What’s in it for you
We’re committed to helping our people thrive at work and at home.
We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Physical and mental well-being support via Best Buy Health Wellness Program
* Comprehensive benefits including tuition reimbursement, caregiver support, and more
* Generous Best Buy employee discount
About us
Best Buy Health aims to enrich and save lives through technology and meaningful connections.
Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.
As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant.
Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, d...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2024-05-10 08:23:30
-
SUMMARY:
The Client Services Specialist is accountable for providing a positive client experience through daily email correspondence and management of data entry requirements.
Client Services Specialist receives emails from new and existing customers.
This position is responsible for the onboarding of new clients into the various systems and introducing new clients and their users to our online portal.
This position will also engage with current clients on IT/login issues, specific job requests, and the coordination of job fulfillment across departments.
This position will receive and submit client orders and confirmations, update customer preferences, enter new client/firm details in database, upload order and liaise with other departments as assigned.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Accountable for providing clients with service excellence through hyper-responsive replies to client emails and accurately capturing job details that include, but are not limited to, direct/specific billing details, preferred service and product requirements, additional parties associated with case or job.
* Manage data entry requirements; including entering notices, new attorneys/firms, resources, locations and client preferences.
* Responsible for timely send out of daily job entries.
* Assist with coordinating and scheduling locations for deposition services.
* Monitor resource back log and jobs in progress, update with status notes and provide updates as directed.
* Assist sales team by providing information pertaining to new leads and/or potential client concerns.
* Correct and modify inaccurate information as requested.
* Runs, monitors, and distributes reports pertaining to job execution for clients.
* Ensures billing is accurate and sent to management for approval of specific, outlying jobs.
* Assists with call Que when needed.
* Actively demonstrate company values of SPIRIT.
* May participate in on-call duty after hours and on weekends.
* Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records.
Assures compliance with all HIPAA regulations concerning use, retrieval, storage and sharing of medical records.
* Other duties as assigned.
COMPETENCIES, SKILLS AND ABILITIES
* Strong attention to details, efficient and highly organized.
* Demonstrate a strong attitude with the ability to adjust to changing priorities
* Able to quickly and accurately type and enter data.
* Ability to work with deadlines and work well under pressure.
* Knowledge of touch-typing system preferred.
* Must have strong written and verbal communication.
* Familiarity with deposition notices a plus.
* Flexible schedule and availability to work occasional overtime as required...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: 17.51
Posted: 2024-05-10 08:19:16
-
If you're passionate about building lasting customer relationships and driving their success, then this is your opportunity.
Thrive in a dynamic, collaborative environment where teamwork fuels creative problem-solving and exceeding expectations is the norm.
Become a champion for our customers, going the extra mile to ensure their satisfaction through proactive communication, insightful solutions, and unwavering dedication.
* Customer Champion: Own relationships, drive satisfaction, act as "Voice of the Customer," resolve complex issues.
* Efficient Problem Solver: Maintain professionalism, find timely solutions, follow up for resolution, build positive rapport.
* Data Guardian: Ensure accurate records, maintain sales & customer data integrity, adhere to compliance requirements.
* Collaborative Operator: Work seamlessly with production, procurement, etc., to meet project deadlines.
* Continuous Improvement Advocate: Identify process improvements, embrace lean principles, drive customer experience enhancements.
* Team Player: Effectively participate in a collaborative environment, promote company goals with a positive attitude.
* Quality Guardian: Ensure compliance with quality control standards and company policies.
If you have an Associates Degree along with 5 years of work experience in a customer service or account manager role, preferably in aerospace or manufacturing, joining Chromalloy is a great career move.
In addition to your education & experience, as a team player you will also have the following skills:
* Excellent communication, interpersonal, and problem-solving skills
* Strong organizational and time management skills
* A passion for customer service and exceeding expectations
* Ability to work independently and as part of a team
* Strong computer skills (experience in customer relationship management (CRM) software preferred
* Bachelor's degree preferred
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2024-05-10 08:16:20
-
If you're passionate about building lasting customer relationships and driving their success, then this is your opportunity.
Thrive in a dynamic, collaborative environment where teamwork fuels creative problem-solving and exceeding expectations is the norm.
Become a champion for our customers, going the extra mile to ensure their satisfaction through proactive communication, insightful solutions, and unwavering dedication.
* Customer Champion: Own relationships, drive satisfaction, act as "Voice of the Customer," resolve complex issues.
* Efficient Problem Solver: Maintain professionalism, find timely solutions, follow up for resolution, build positive rapport.
* Data Guardian: Ensure accurate records, maintain sales & customer data integrity, adhere to compliance requirements.
* Collaborative Operator: Work seamlessly with production, procurement, etc., to meet project deadlines.
* Continuous Improvement Advocate: Identify process improvements, embrace lean principles, drive customer experience enhancements.
* Team Player: Effectively participate in a collaborative environment, promote company goals with a positive attitude.
* Quality Guardian: Ensure compliance with quality control standards and company policies.
If you have an Associates Degree along with 2 years of work experience in a customer service or account manager role, preferably in aerospace or manufacturing, joining Chromalloy is a great career move.
In addition to your education & experience, as a team player you will also have the following skills:
* Excellent communication, interpersonal, and problem-solving skills
* Strong organizational and time management skills
* A passion for customer service and exceeding expectations
* Ability to work independently and as part of a team
* Strong computer skills (experience in customer relationship management (CRM) software preferred
* Bachelor's degree preferred
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2024-05-10 08:16:14
-
Your Job
As a Representative of our Customer Success Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base.
Our Team
You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform), providing vital information to help our customers successfully achieve their production plans.
If you are looking to be a part of a team recognized as critical to the success of our business and provide world-class service to the customers of a highly respected global technology company, we'd like to talk with you!
What you will do
* Interact with customers daily via email, phone and through our Salesforce Service Cloud platform, which we will train you to use.
* Support the Order Management Process, including pre-and post-order activities, like reviewing documents for accuracy, ensuring Molex minimum order quantities are met, pricing is correct, etc.
* Collaborate with our partners in Sales to share information and present a unified message, ensuring value creation for both Molex and the customer.
* Manage order changes in SAP system and compile data reports on schedule agreement activity from the SAP system.
* Attend and participate in team meetings and departmental trainings to support CX (Customer Experience) Team activities; offer input and interact with your team members.
* Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
Engage in a respectful challenge process where all ideas are valued.
Who you are
Bilingual (Spanish/English)
Bachelor's Degree
Minimum 3 years of customer facing job-related experience.
Experience with Microsoft Office Suite
Effective communication skills that demonstrate the ability to express ideas clearly.
The ability to organize data and analyze the information to tell a story.
Organizational, time management and interpersonal skills
What will put you ahead
* SAP Knowledge
* Salesforce Knowledge
* Customer-facing experience handling inquiries in a manufacturing or logistics environment
* Excel skills
* College degree
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to -data com...
....Read more...
Type: Permanent Location: El Salto, MX-JAL
Salary / Rate: Not Specified
Posted: 2024-05-10 08:15:53
-
Your Job
The Case Management Specialist is fully responsible for internal Supply Chain case management process.
This role provides pre-sales and after-sales support and handles end-to-end case management process.
The role includes urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.
The position is based in 10th of ramadan city, Sharqia, Egypt.
Our Team
The role will involve the cooperation with customers.
Case management Specialist is a key contact between the Inside Sales Coordinators/customer facing, Order Fulfilment Specialist, SC members and the plant.
In that scope, Case management Specialist is to identify, understand and complete customer's requests coming through email and through our service portal to provide them with the most suitable solution.
Case management specialist works in close cooperation with Customer Facing, Order Fulfilment Specialist, scheduling, demand planning, logistics, production and shipping.
This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solution to right workstreams.
What You Will Do
• Deal with all customer account requests.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between customer facing team and internal teams to ensure customer cases are correctly and timely fulfilled.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
• Support customer facing team by highlighting new prospect opportunities in a timely manner.
Who You Are (Basic Qualifications)
• Fluent in English and Russian, both written and spoken.
• Previous experience within a customer service role however fresh graduates are also welcome.
• Strong communication and interpersonal skills with an aptitude of building relationships
• Effective organizational skills
• Problem-solving skills
• Proactive, customer focused and results oriented attitude.
• Good PC skills in MS Office
• Ability to effectively question or challenge the status quo.
What Will Put You Ahead
• Bachelor's degree
• Experience with Salesforce or any other CRM software
• Strategical thinking and contribution motivation mindset
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range prov...
....Read more...
Type: Permanent Location: Tenth of Ramadan, EG-SHR
Salary / Rate: Not Specified
Posted: 2024-05-09 08:32:04
-
Position Summary:
The Learner Success Supervisor (LSS) will work with specified groups of Learner Support Advocates (LSA) on the Penn Foster Learner Success team to define and state expectations for their performance, providing real-time motivation and encouragement based on performance/efficiency statistics, examining the results of their team’s performance, and communicating the results to their team members, both individually and as a group.
The LSS will foster an open dialogue amongst the team so that representatives understand their team goals and how those goals support the mission of the company. Specifically, this person will work with their designated group to identify and adhere to specific metrics for designated job functions.
They will empower their team members to make responsible business decisions and will balance professional and personal communication to help establish rapport and foster trust amongst the team. They will assist their team with the day-to-day technological and skill-based tasks necessary to achieve goals.
The LSS is an advocate for positive change, championing causes that benefit our students, our employees, and the company.
They must lead by example and exemplify the Penn Foster Group Purpose, Promise, and Principles (PPP).
They will manage interpersonal disputes on their team through mediation and, when necessary, corrective action. They will address personnel and attendance issues in a direct and respectful manner, and partner with other members of the management team to resolve these situations where appropriate.
They will collaborate with fellow managers and with various departments within the Penn Foster Group to support positive transformation, while constantly prioritizing the needs of our learners.
This position will be a hybrid role in Chandler, AZ., working 3 days in-office weekly.
Essential Job Functions:
* Coach and develop a team of around 12-15 Learner Success Advocates who have the skills and tools to delight our student learners and exceed their expectations.
* Handle escalated situations to provide resolution while exhibiting the PPP.
* Collaborate with the Employee Development team to reinforce key coaching/training concepts.
Evaluate/produce weekly/monthly reports on assigned projects and team, working with Employee Development/Managers to make process improvements, address areas of concern, etc.
* Meet regularly with team members, both individually and as a group, to discuss performance and provide motivation and encouragement as well as address personnel matters as appropriate.
* Analyze current workflow and process to identify immediate and long-term solutions for improvement.
* Collaborate with IT to address technical support for LSAs related to computer usage, phones, phone settings, programs, access issues, and other issues that may prevent LSAs from fulfilling their job duties.
* Track real-time data to manage staffing, including LSA login...
....Read more...
Type: Permanent Location: Chandler, US-AZ
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:25
-
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL is currently hiring for a Service Agent.
Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.
This position will also ensures compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
* Provides customer service, sales and operational support for the Service Center
* Answers phone and greets visitors
* Resolves billing problems in relation to the Service Center
* Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
* Communicates with Sales/Service to resolve customer problems
* Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
* Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
* May process or prepare import/export documentation and assist in the customs clearance process in some markets
Skills & Qualifications:
* High School Degree or Equivalent required
* Previous experience in customer service/support or related field
* Strong Communication Skills (both oral and written)
* Proficient in Microsoft Office Products (Outlook, Excel, Word)
* Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work
Physical Requirements:
* Must be able to lift up to seventy (70) lbs.
occasionally
* Must be able to lift forty (40) lbs.
frequently
* Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey.
The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
* Competitive Pay
* Bonus/Incentive Programs
* Retirement Savings – 401K with company match
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2024-05-08 08:14:36
-
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our corporate culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL Express is currently hiring for a Service Agent.
Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.
This position will also ensures compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
* Provides customer service, sales and operational support for the Service Center
* Answers phone and greets visitors
* Resolves billing problems in relation to the Service Center
* Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
* Communicates with Sales/Service to resolve customer problems
* Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
* Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
* May process or prepare import/export documentation and assist in the customs clearance process in some markets
Skills & Qualifications:
* High School Degree or Equivalent required
* Previous experience in customer service/support or related field
* Strong Communication Skills (both oral and written)
* Proficient in Microsoft Office Products (Outlook, Excel, Word)
* Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work
Physical Requirements:
* Must be able to lift up to seventy (70) lbs.
occasionally
* Must be able to lift forty (40) lbs.
frequently
* Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey.
The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
* Competitive Pay
* Bonus/Incentive Programs
* Retirement Savings – 401K with company match
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2024-05-08 08:14:35
-
As a Customer Advisor you bring our mission to life by making meaningful connections with our senior aged customers and their care takers.
You will assist with a wide variety of call types including billing, account support, conversational troubleshooting and helping our customers connect with their health and safety technology.
A successful Customer Advisor is someone who displays empathy and compassion in every call through their attentive listening skills.
This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in (San Antonio, TX, Novi, MI, or Reno, NV).
You might be asked to come into the office up to 3 days per week.
What you’ll do
* Respond to high volume of inbound calls from new and/or existing subscribers
* You'll use empathic problem solving skills to troubleshoot and resolve various customer impacting issues such as billing, account, and product support
* Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI, and HIPAA)
* Meet daily, weekly, and monthly goals related to ensure quality assurance and customer satisfaction
Basic qualifications
* Minimum 1 year of customer service and/or call center experience required
Preferred qualifications
* Experience working in a fast-paced call center environment
* Experience working in a technology industry
* Experience working with Senior aged customers
What’s in it for you
We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience.
Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career.
Our benefits include:
* Physical and mental well-being support via Best Buy Health Wellness Program
* Comprehensive benefits including tuition reimbursement, caregiver support, and more
* Generous Best Buy employee discount
About us
Best Buy Health aims to enrich and save lives through technology and meaningful connections.
Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.
As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant.
Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.
Learn more about our Affirmative Action Policy Statement HERE
Reasonable Accommo...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2024-05-07 08:25:17
-
MTM is growing and hiring Customer Service Representatives to support our Lane County operations.
*
*All candidates must reside in Eugene, OR or surrounding cities to be considered for this position.
*
*
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).
What will your job look like?
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of customers and requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
All you need is:
* High school diploma or G.E.D equivalent
* Minimum typing speed of 30 wpm or greater
* Knowledge of Microsoft Outlook and Word
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Even better if you have:
* Previous experience working in a customer service call center
* Exemplary communication and phone skills
* Outstanding organizational and multi-tasking skills
* Ability to maintain high level of confidentiality
MTM Incentives:
* Affordable benefits including Medical, Dental and Vision
* Free Life Insurance & Long-Term Disability coverage for eligible employees
* Paid Training & Overtime
* Paid Holidays & Paid Time Off (PTO)
* Safety Bonus
* Yearly Pay Increases
* 401(k) with Company Match
* Referral Bonus Program
Salary: $17 per/hour
This information reflects the base salary pay range for this job based on current national market data.
Ranges may vary based on the job's location.
We offer competitive pay that varies based on individual skills, experience, and other relevant factors.
We encourage you to apply to positions that you ar...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2024-05-07 08:18:05
-
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL is currently hiring for a Service Agent.
Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.
This position will also ensures compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
* Provides customer service, sales and operational support for the Service Center
* Answers phone and greets visitors
* Resolves billing problems in relation to the Service Center
* Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
* Communicates with Sales/Service to resolve customer problems
* Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
* Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
* May process or prepare import/export documentation and assist in the customs clearance process in some markets
Skills & Qualifications:
* High School Degree or Equivalent required
* Previous experience in customer service/support or related field
* Strong Communication Skills (both oral and written)
* Proficient in Microsoft Office Products (Outlook, Excel, Word)
* Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work
Physical Requirements:
* Must be able to lift up to seventy (70) lbs.
occasionally
* Must be able to lift forty (40) lbs.
frequently
* Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey.
The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
* Competitive Pay
* Bonus/Incentive Programs
* Retirement Savings – 401K with company match
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2024-05-07 08:12:21
-
YOU TACKLE FOR QUALITY AND GREAT SERVICE.
THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
* Provide a high level of customer service and professionalism, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
* Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.
* Provide daily updates on clearance status of all shipments held in customs for clearance on ACA
* Daily check points to be created for network visibility using appropriate exception codes.
* Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments.
Ensure that the customer is fully updated on any query or issue within the agreed time
* Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided with accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
* Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.
YOUR PROFILE:
* Proven ability to work under pressure in a fast paced, time sensitive environment
* Sound educational back ground with knowledge of the Service Industry, an added advantage
* Good oral and written communication skills – English & Arabic preferable
* Tolerance for stress in a fast paced working environment.
* Adheres to policies and procedures
* Possesses good relationship building and interpersonal skills
* Ability to effectively contribute as a team member as part of a busy team
OUR OFFER:
* Strong career support in an international environment.
* Great culture and colleagues.
* Multifarious benefit program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
....Read more...
Type: Permanent Location: Doha, QA-DA
Salary / Rate: Not Specified
Posted: 2024-05-07 08:10:27
-
Work from Home Survey Taker (Side Gig)
We are looking for people who are motivated to participate in paid research across the country and local areas.
Join this Work from Home Canada Market Research Panel Today.
You have two options when it comes to paid research : you can either take part in person or online.
This is a great way for you to make extra income at home as data entry clerk.
Compensation:
* Work from home and take surveys to earn Money.
* There are many payment options, including PayPal, direct checks, and online virtual gift cards codes.
* Opportunities to earn rewards.
Responsibilities:
* Take part with work from home surveys/studies by following written and oral instructions.
* Participate in research focus groups.
* Each panel receives a complete written study.
* If products or services are provided, you must actually use them.
Needs:
* You must have a working camera on your smart phone or a webcam on your desktop/laptop.
* Access to reliable internet connection is essential.
* You would like to be fully involved in one or more of these topics.
* Capacity to understand and follow written and oral instructions.
Job Benefits:
* Participation in online and in-person discussions.
* If you work remotely, there is no commute.
* No minimum hrs.
This is a work from home job.
* Get free samples from our partners and sponsors for your feedback on their products.
* Participate in product testing and see products before the public.
* Part-Time job.
Work from Home.
To apply for this job, click the "Apply" button.
Anyone looking for part-time, short-term work at home work is welcome to apply.
No previous experience is necessary.
This is an excellent opportunity to earn a side income by doing flexible remote work from home.
* Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job.
....Read more...
Type: Permanent Location: Milton, CA-ON
Salary / Rate: Not Specified
Posted: 2024-05-06 08:04:54
