Director, Client Center Events

JPMorganChase is one of the largest and most prominent financial services firms in the world.

Headquartered in New York City, it is a leading global financial institution with a history spanning over 200 years, operating in more than 100 markets worldwide with over 250,000 employees.

JPMorganChase provides a wide range of financial services to millions of consumers, small businesses, corporations, governments, and institutions.

As an Executive Director in the Client Center Events team, you will be a strategic leader responsible for setting the direction, operational excellence, and client experience across both the Exchange and Rockefeller Client Centers at 270 Park.

You will oversee a high-performing team of meeting planners and support staff, including direct oversight of the Catering Vendor Partner and full accountability for the catering subsidy and P&L.

You will drive innovation and continuous improvement while ensuring alignment with organizational goals and standards, fostering strong relationships with line of business event teams, in-house partners, clients, executives, and vendor partners.

Job responsibilities


* Strategically develop and execute the long-term vision for both client centers, ensuring alignment with firmwide business objectives and the unified 270 Park operational model.


* Effectively manage meeting space criteria, balance workflow and escalations, and build business cases to support new initiatives, capital investments, and operational improvements.


* Seamlessly oversee the planning and execution of high-profile meetings, conferences, and events, consistently upholding white-glove service standards across both client centers.


* Proactively lead catering menu engineering, on-site event management, logistics, and scheduling to optimize operations and client satisfaction


* Collaboratively partner with internal business leaders and senior management to create exceptional experiences that embody JPMorganChase's business principles and strategies.


* Closely collaborate with internal stakeholders-including facilities, security, IT, and other support functions-to ensure flawless event delivery and operational excellence.


* Directly hold oversight of the Catering Vendor Partner, maintaining full P&L accountability for the catering subsidy and integrating operations with the broader event strategy.


* Diligently manage budgets, financial reporting, and compliance, proactively mitigating operational and financial risks to ensure seamless catering and event operations.


* Consistently build, mentor, and inspire a high-performing, collaborative team, championing professional development, succession planning, and talent retention across both centers.


* Inclusively foster a supportive leadership culture that encourages innovation, welcomes new ideas, and drives continuous improvement.


* Innovatively evaluate and deploy technologies to enhance event management and client engageme...