Technical Training Senior Advisor, Design and Content Development - Evernorth - Hybrid

Position Summary:

The Learning & Development Content Design and Developer plays a critical role in transforming complex concepts into engaging, high-impact learning experiences that enable Sales and Account Management professionals to perform at their best.

This role collaborates closely with subject matter experts (SMEs), instructional designers, and business partners to design, develop, and deliver scalable, interactive learning solutions that align to Evernorth's Learning & Development strategy and standards.

The ideal candidate combines performance-driven learning design, strong technical authoring skills, and a robust understanding of adult learning principles to create digital content that drives measurable behavior change and business results.

Key Responsibilities:

Content Design & Development


* Design end-to-end learning solutions that apply adult learning theory, performance consulting and learner experience design to strengthen our learners' selling, relationship management, and client engagement capabilities


* Develop design blueprints and storyboards that are clear, scalable, and visually aligned with brand standards.


* Develop high-quality, interactive digital learning assets (eLearning, microlearning, videos, simulations, and job aids) aligned with the team's design standards and learning frameworks (Teach-Demo-Do), using tools such as Articulate 360, Vyond, Adobe Premiere, Camtasia, or similar.


* Create modular and reusable content that supports both formal and in-the-flow learning within Allego and Salesforce-integrated environments.


* Partner with SMEs to ensure content accuracy, business relevance, and alignment with identified learning objectives.

Collaboration & Alignment


* Partner with the Curriculum Design & Experience team to maintain consistency in visual identity, tone, and learner experience across all L&D deliverables.


* Work closely with the Training Operations team to ensure proper version control, accessibility compliance, and adherence to controlled documentation standards.


* Collaborate with the Learning Data & Analytics team to measure learning effectiveness and continuously improve content based on performance insights.

Continuous Improvement


* Stay current on learning technology trends, tools, and best practices to continuously elevate the team's content development capability.


* Recommend innovative delivery formats and design approaches that enhance learner engagement and retention.


* Participate in peer reviews and maintain quality assurance across all deliverables to ensure they meet team and enterprise standards.

Qualifications:


* Bachelor's degree in Instructional Design, Learning Technology, Adult Education, or related field preferred.


* 5+ years of experience developing digital learning content, preferably for a sales or client-facing audience.


* Skills in video production and post-production editing is a plus.


* Proven ...